Multia

BACKGROUND

Please describe your company and position.

I am the Director of Brains & Brands

Describe what your company does in a single sentence.

Brains & Brands is a creative studio that helps businesses build their identity and grow through high-quality brand strategy, content production, and digital storytelling.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Multia to accomplish?

• We hired Multia to design and develop a premium, high-performance website for Brains and Brands that clearly communicates our positioning as a modern content creation studio. The objective was to create a strategic, visually rich, and user-friendly digital presence that showcases our services, studio capabilities, pricing, and enquiry flow, supported by strong UX, content, and SEO foundations.

SOLUTION

How did you find Multia?

Online Search

Why did you select Multia over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Multia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work covered the complete design and development of the Brains and Brands website, including strategy, UX/UI design, and development. Key deliverables included a responsive, high-performance website with clearly structured pages, CMS integration, SEO-ready setup, enquiry flow integration, and final testing and deployment support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a professionally designed, fully functional website that clearly reflects our brand positioning and services. It improved the overall presentation of Brains and Brands, streamlined enquiry flow, and provided a strong digital foundation to support future marketing and business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Multia demonstrated strong project management throughout the engagement, with clear communication and structured execution. Deliverables were shared as per the agreed timelines, and whenever there were dependencies or feedback cycles involved, they were proactive in aligning and adjusting accordingly. They were responsive to our inputs, open to revisions, and collaborative in addressing our requirements, which made the overall process smooth and efficient.

What was your primary form of communication with Multia?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was how systematic and well structured their approach was from initial ideation and planning to execution and final delivery. Every stage was clearly thought through, which made the entire process efficient and gave us confidence in the outcome.

Are there any areas for improvement or something Multia could have done differently?

Overall, the experience was very smooth and well-managed. At this point, there aren’t any specific areas for improvement that stand out. The team was proactive, responsive, and delivered as expected throughout the engagement.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Qoders Family

Describe what your company does in a single sentence.

We design and development agency 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Multia to accomplish?
Animation Design

SOLUTION

How did you find Multia?

Referral

Why did you select Multia over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Multia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involves creating a UI/UX design and custom graphic animation that visually conveys key messages and aligns with brand aesthetics. The animation is designed for digital use, optimized for the web platform.

UI/UX Design: 

• Design a cohesive and user-centered UI/UX experience, with a custom animation crafted to complement and enhance the overall design. 
• Develop a clear user flow and journey map to ensure an intuitive and seamless experience that guides users through the content. 
• Design interactive components and micro-interactions that enhance the user experience, ensuring cohesion between UI elements and animation.
• Ensure that all UI elements, including typography, color palette, and layout, are in harmony with the brand’s aesthetic.

Animation Concept Development: 

• Develop an initial creative brief and storyboard to outline the animation’s flow, style, and key scenes.

Design Assets: 

• Design custom graphic elements, including character illustrations, background visuals, icons, and text overlays, to visually support the animation’s messaging. 

Animation Production: 

• Produce a full animation sequence with smooth transitions and visuals that are aligned with the brand.

Animation Final Delivery: 

• Deliver the completed animation in high-quality JSON and MP4 formats, optimized for web use.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Timely Completion: Design completed within the agreed timeline.
• Design Approval: Successful approval of designs and animation.
• Feedback Integration: Effective incorporation of feedback and revisions.
• User Feedback: Positive qualitative insights from user testing.
• Increased Conversions: Higher form submission rates.
• Social Engagement: Increased shares on social platforms.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was well-organized and responsive. They consistently delivered on time, sticking closely to the agreed timeline. Communication was proactive, and they made sure each phase aligned with our needs. 
When we had feedback or needed adjustments, they were quick to respond and flexible in making changes, showing real commitment to our expectations. Overall, it was a smooth, collaborative experience.

What was your primary form of communication with Multia?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail, especially in aligning design elements with the brand, was impressive. They went the extra mile to provide all necessary updates. While our developer was setting up the animation on the site, Multia's team offered full support, meticulously modifying the animation file to meet our developer's requests.

Are there any areas for improvement or something Multia could have done differently?

 Nothing major comes to mind—they were a great team to work with. The only issue was the time zone difference between their designers and our developers, which occasionally led to slight communication delays. 
However, their commitment to addressing concerns helped minimize any disruptions and ensured that our expectations were exceeded.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of Ash & Maple Management

Describe what your company does in a single sentence.

Management consulting firm with practices focused on strategy, talent, technology, operations, Esports marketing and commercialization solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Multia to accomplish?

• Building a fresh and unique Brand Strategy and developing the brand.
• Formulating the platform concept and building a communication strategy along with the right content.
• Development of online presence - starting from website to social media.

SOLUTION

How did you find Multia?

Previous experience of working with them.

Why did you select Multia over others?

• High ratings
• Great culture fit
• Company values aligned
• Exceptional quality of work and high standards of professionalism.

How many teammates from Multia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Multia, a branding, design, and web development agency hired by 108 Global, would encompass the following key areas:

1. Brand Strategy & Identity Development

 • Brand Research & Analysis: Conducting an in-depth analysis of 108 Global’s current brand positioning, target audience, and competitive landscape.

 • Branding Workshop: Collaborating with key stakeholders at 108 Global to define core brand values, mission, vision, and unique selling propositions (USPs).

 • Brand Identity Design: Developing a comprehensive brand identity, including logo design, typography, color palette, and visual style.

 • Brand Guidelines: Delivering a detailed brand guideline document to ensure consistent application of the brand across all mediums and touchpoints.

2. Website Design & Development

 • Wireframing & Prototyping: Creating a blueprint for the website, outlining its structure, functionality, and user experience.

 • UI/UX Design: Developing a user-friendly and visually appealing website design that aligns with 108 Global’s brand identity and meets the needs of their target audience.

 • Responsive Design: Ensuring the website is fully responsive, providing an optimized experience across all devices (desktop, tablet, and mobile).

 • Content Management System (CMS): Implementing an easy-to-use CMS, allowing 108 Global to update and manage content autonomously.

 • SEO Optimization: Developing the website with best practices for search engine optimization, including optimized page load times, meta tags, and schema markup.

 • Web Analytics Integration: Installing web analytics tools such as Google Analytics to track website performance and user behavior.

3. Digital Marketing & Communication Assets

 • Marketing Collaterals: Creating a suite of marketing materials such as business cards, email templates, brochures, and presentations that align with the new brand identity.

 • Social Media Branding: Designing social media templates and assets to ensure consistent branding across platforms like LinkedIn, Twitter, and Instagram.

 • Email Newsletter Design: Developing templates for email campaigns, ensuring brand consistency and effective communication with 108 Global’s audience.

4. Content Strategy & Copywriting

 • Website Content: Crafting engaging and on-brand website copy for key pages like Home, About, Services, and Contact.

 • Blog Strategy: Developing a content calendar for blog posts that align with 108 Global’s positioning and help establish thought leadership within the industry.

5. Ongoing Support & Maintenance

 • Post-Launch Website Maintenance: Providing ongoing support for website updates, bug fixes, and performance optimization.

 • Brand Evolution Support: Offering future support for updating the brand identity or digital assets as 108 Global grows and evolves.

Key Deliverables:

 1. Comprehensive Brand Identity (Logo, Color Palette, Typography, etc.)

 2. Brand Guidelines Document

 3. Fully Responsive Website (Designed, Developed, and SEO Optimized)

 4. CMS Integration

 5. Marketing and Communication Collaterals

 6. Social Media and Email Templates

 7. Website Analytics Setup

 8. Ongoing Maintenance and Support Plan

This scope ensured that Multia provided 108 Global with a cohesive brand identity, an optimized website, and the tools to effectively communicate and market our services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 1. Website Traffic Growth: Achievd a specific percentage increase in website visitors: 135 % growth within the first three months.
 2. SEO Rankings Improvement: Ranked within the relevant search results for identified target keywords / market.
 3. Conversion Rate Improvement: Increase the website conversion rate - 15% increase in form submissions or inquiries.
 4. Brand Awareness Growth: There was a measurable increase in brand mentions, social media engagement, and both online and offline followers purely because of the brand's engagement with target audience and a unique design that acted as a conversation starter as well as a point of appreciation leading to 125% increase in overall followers. 
 5. Lead Generation: Generated a targeted number of leads or inquiries through the website and marketing assets - 50 new leads in the first quarter.
 6. Content Engagement Metrics: Achieved a specific target for content views and engagement with 30% increase in social media post views and shares.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always followed the priorities of time, cost and quality. 
The project management team was qualified and had great interpersonal skills. 
The project and account managers understood our business well and provided all necessary advise proactively that saved us from many unforeseeen risks, and built clarity through the whole project journey. 

What was your primary form of communication with Multia?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Work Ethic 
2. Exceprional core capabilities within the areas of their services 
3. Committment for success
4. Integrity
5. Progressive and futuristic mindset 

Are there any areas for improvement or something Multia could have done differently?

I think for us everything was just around perfect.

BACKGROUND

Please describe your company and position.

I am the Vice President - Product & Engineering of Comviva - A Tech Mahindra Company

Describe what your company does in a single sentence.

Comviva is changing the world through digital experiences. Our innovative portfolio of digital solutions and platforms brings greater choice, faster time to market, and flexibility to meet our customers’ evolving needs better as they drive growth, transform, and bring efficiency. 

From maximizing customer lifetime value to enabling large scale digital transformation, we partner globally with communications and financial industry organizations to solve problems fast and transform for tomorrow Comviva solutions have been deployed by over 130 Communication Services Providers and Financial Institutions in more than 90 countries They have delivered the benefits of digital and mobility to billions of people around the world. For more information, visit us at www comviva com

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Multia to accomplish?

• Build a high fidelity prototype of our platform

SOLUTION

How did you find Multia?

Referral

Why did you select Multia over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned
• Responsiveness

How many teammates from Multia were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Work primarily involved two key distinct areas: 

1. High fidelity UI/UX design for platform based on wireframes
2. Explainer video of the platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Quality of outcome
2. Meeting aggressive timelines 
3. Adaptability 
4. Number of iterations to get it right (finish)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great quality of work.

What was your primary form of communication with Multia?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their effort to get it right the first time was impressive

Are there any areas for improvement or something Multia could have done differently?

Not really. They did very good job, and kept up with the promise.

BACKGROUND

Please describe your company and position.

I am the VP Product Marketing of Zaggle

Describe what your company does in a single sentence.

Zaggle is a leader in the B2B spend automation and embedded finance space.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Multia to accomplish?

• Build a powerful web presence for flagship products

SOLUTION

How did you find Multia?

Referral

Why did you select Multia over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Multia were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Multia has played an instrumental role in the successful launch of two critical projects – Zaggle Zoyer and the Zaggle Co-branded credit Card with Zaggle ZatiX. These initiatives demanded swift execution, with tight deadlines of less than 30 days. Multia's teams rose to the challenge and impressively conceptualized, designed, and developed the websites for both products within just 20 and 7 days, respectively. 

• Create a scalable, minimal, and modern landing page design for a Zaggle card that maintains a consistent brand image across the website.
• Provide different types of visitors with relevant content based on their industry and pain points. 
• Prioritize simplicity and clear navigation, ensuring a best-in-class user experience while showcasing the company's innovation and excellence in solutions. 
• Provide a best-in-class experience for users through a modern and beautiful responsive website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Traffic Growth 
• Time on Page 
• Brand Equity 
• Value 
• Ease of Use 
• User Experience & Journey 
• Time to Market

The Multia team's discipline, skill, and responsiveness have been exemplary throughout these projects, and we have no intention of making any changes. Their commitment has been invaluable in the successful launch of these two flagship product lines.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Dedicated design and development personnel who worked on an Agile model which helped us meet stringent go -live time

What was your primary form of communication with Multia?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their great content conceptualization skills and on-time delivery.

Are there any areas for improvement or something Multia could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

I am a Marketing Specialist. We work with eCommerce vendors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Multia?

We wanted to create a new website for our company.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had worked with Multia in the past and had a great experience. We reached out to them again to get our website built from scratch.

Describe the project in detail and walk through the stages of the project.

After a series of brainstorming sessions, Multia came up with various design concepts for our new logo. Once we finalized the new logo, they came up with a suitable theme for our website. With a few alterations, we fixed the theme for our website and they are currently working on the design and content of the rest of the webpages.

How many resources from the vendor's team worked with you, and what were their positions?

In total, we worked with 5-6 people. They were project managers, content developers, website designers, and website developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Throughout the process of designing the website, we had only a few changes to suggest. They were consistent with communication and delivered edits in a short period of time. They followed up timely which kept us on our toes to deliver items to them as and when required.

How effective was the workflow between your team and theirs?

Apart from our weekly calls, Swarali and Ateendra were always available to clear any doubts or take in new edits in a short period of notice on Teams. They delivered everything on time and received ample warnings to keep up with the deadlines so as to not delay the final launch.

What did you find most impressive or unique about this company?

We truly appreciate how patient all team members have been throughout the project.

Are there any areas for improvement or something they could have done differently?

We have no complaints.

BACKGROUND

Introduce your business and what you do there.

I’m the founder & CEO of DECQUP, a designer and fine jewelry platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Multia?

We needed help with branding and website design.

SOLUTION

What was the scope of their involvement?

Prior to designing our website, Multia generated strategies to help us come up with our company name, tag line, logo, color schemes, and font choice. They implemented these branding choices into our website and wrote additional content. As for the features, we specifically wanted an admin panel that allowed our users to see the jewelry items they're currently renting or have rented in the past, and their payment details. Additionally, they created both our landing and subscription pages.

We continue to rely on their marketing and advertising solutions to strengthen our brand and maintain the efficiency of our website.

What is the team composition?

I work with a business developer, two designers, a team lead, and a content writer. My point of contact has changed as the focus shifted from branding to website design.

How did you come to work with Multia?

I found Multia's team on Google. Even though I considered a few other companies, their mature design structure got my attention. They professionally and enthusiastically presented ideas, and I also liked that a huge part of their team was our target audience.

How much have you invested with them?

I've spent $10,000 so far.

What is the status of this engagement?

We began working together around October 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Multia has succeeded in creating a website that has the luxurious, high-end feel we wanted, and the color palette blends nicely with the products —  their designs are simple yet distinctive. They continue to reward us with impressive results, so overall, I’m satisfied with Multia's work.

How did Multia perform from a project management standpoint?

We meet via Google Meet or Zoom and use WhatsApp for quick questions. "Multia's response time is good, and this communicative nature helps us stay on track with our schedule.

What did you find most impressive about them?

Multia has the capacity to come up with on-point brand conceptualizations that represent our business well.

Are there any areas they could improve?

Their project management could improve in terms of meeting deadlines. I felt they took longer than usual in some areas, so there were some deadlines that we didn't meet. However, I'm also aware that creativity takes time, and we also had to take the pandemic into consideration.

Do you have any advice for potential customers?

As you're signing up for a creative project, be patient —  but push Multia's team to meet the deadlines you set and keep things moving along.

BACKGROUND

Please describe your company and your position there.

I run Marketing for a Product Engineering company based in the US. We work with innovators in enterprises and startups and bring their ideas to life.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Multia?

We operate in a very competitive space, but our technical depth and creativity are factors that differentiate us. We wanted to develop an unconventional website that could say this story in the best manner possible. So we hired Multia to design and develop the new website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We put up this requirement in several listing portals and considered over half a dozen website design agencies. We shortlisted Multia for their depth in the subject. Their creativity, flexibility to accomodate additions in the scope, accountability, and cost-effective pricing were other associated factors that led us to awarding the project.

Describe the project in detail and walk through the stages of the project.

Multia took a good look at our in-house design team's recommendations. With their good knowledge of WordPress, they were able to immediately tell us that we would need to develop a custom theme. The project involved creating a custom WordPress Theme, design and creation all the content blocks/pages, technical coding, and QA.

How many resources from the vendor's team worked with you, and what were their positions?

We liaised on a daily basis with a team that was front-ended by a UI/UX Expert and a Senior Developer. I am sure that had other people in the backend who were working on the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The end product was a website that helped us stand out from the competition. We received a lot of positive feedback from our clients, business prospects, partners, and even candidates for open roles.

How effective was the workflow between your team and theirs?

We met thrice a week on Google Meet on shared our feedback during these meetings. They followed an Agile process that favored speedy design and development.

What did you find most impressive or unique about this company?

Technical Depth - They were a highly talented team

Accountability and Commitment Flexibility to adapt to our requirements

Easy-to-work-with attitude Cost-effective Pricing

Are there any areas for improvement or something they could have done differently?

It has been a wonderful experience so far and I can't think of any areas of improvement at this point.

BACKGROUND

Please describe your company and your position there.

I am a co-founder and CPO for BattGenie Inc. We develop advanced battery management systems for Li-ion batteries with the goal of reducing charging time and improving battery life.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Multia?

We hired Multia for branding - i.e. website and logo re-design.

What were your goals for this project?

We wanted our brand to be in line with our business identity and spirit. We also wanted our website to be educational and inform our customers of our USP.

SOLUTION

How did you select Multia?

We researched online for several design companies that worked with smaller customers. We interviewed several companies and Multia was shortlisted due to the high quality of their work and cutting-edge design.

Describe the scope of their work in detail.

The design process began by understanding our requirements and agreeing on a project cost. Once the contract was in place, we had a meeting with all the stakeholders, where Multia members asked us a series of questions to better understand our business offering and what we wanted our brand to stand for. The insights developed through the back and forth ultimately resulted in them presenting us with several alternatives for logo and brand. This was then iterated upon until we were happy with the end result. A similar process was followed for the website design.

What was the team composition?

Several people from the Militia team were present during phone calls.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Too soon to tell.

How effective was the workflow between your team and theirs?

The communication has been smooth and efficient.

What did you find most impressive about this company?

The design result was very cutting edge and the members had a very good grasp of what we wanted.

Are there any areas for improvement?

The website development timeline was way off. The team could use better developers.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and proprietor of Friszon Foods. We offer meal kits.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Multia?

We needed someone to help with our marketing and web development. 

SOLUTION

What was the scope of their involvement?

We have done six or seven things projects. Multia did our collateral and branding materials for us such as our packaging. Recently, they also did our website.

The first project that we worked on together on was the brochure. I gave my vision and explained the concept and story behind the product. Immediately after I provided them with that information, they came up with a fantastic concept and design. I was impressed with the options they gave and decided to give them more projects to work on.

Following that, we worked on the packaging. We had changed the structure of the packaging and had to edit the design a little bit. After that, they worked on a sticker that shows all the ingredients that is then attached to the kit. Multia designed all the brand elements such as the logo and colors, and they have played a major role when it came to the branding side of things. We created the collateral for our menu and then worked on the website after that.

We used Magento for the website and we developed features on top of that. The functionalities were more or less the same as my original site, but there were some functionality changes and additions as well. We needed a how it works section on the website, a benefits and features section, as well as a specific page where we list all our products. Apart from that, when the user clicks on a particular product it takes them to a product description page.

What is the team composition?

I worked with around two to three on average. For the website, there were four to five people.

How did you come to work with Multia?

I wanted to work with a very good designer, and I did a search on Google for brand designers in India. I came across Multia and found their website and portfolio to be very impressive. I got in touch with them and that is how it all started.

How much have you invested in them?

I spent less than $5,000.

What is the status of this engagement?

I have been in touch with them since August 2019. We don’t have any new projects right now and the website was delivered last week.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone who’s been exposed to the materials that Multia did for us, whether it is the brochure or in particular the packaging, has been really impressed. They love the design and they love the look of the packaging. It is something that is really loved by all the people that we tested out the product with. They have found it to be very unique.

As the website was very recently created, I haven’t received a lot of reviews about it just yet, but I personally like it and my team likes it.

How did Multia perform from a project management standpoint?

From a communication standpoint, it was too good. They made me feel very comfortable. Someone was there to answer my calls whenever I would contact them. We had a very good relationship. In fact, even in March, they invited me over to their place and I spent the entire day over there. We discussed my brand and their work, and we talked about what else we could do differently. 

Multia has helped my brand a lot. Apart from the design activities that they performed, they have helped my brand out from a concept standpoint as well. Their office has people who belong to my target customer group. I took our kits with me and they let me expose my product to their team. The entire team got a feel for it and I got reviews from a target group which was very important for me.

What did you find most impressive about them?

They are very talented people. I would strongly endorse Multia for any kind of branding and design activities. They are very professional, and the thought process that goes behind each and every design they create is phenomenal. 

It is very hard to convince me on a design, and their team did a fantastic job on that. I didn’t have to go on and on or go back and forth regarding the design. The first look of what they provided me with impressed me. I think that is one of the major things and one of the hallmarks of a very good branding company. It is hard to get it right the first time, but in my experience, they got it right the first time on most occasions. 

They really grab your vision and get it done the first time around. They establish very strong communication with the client and I would give full marks to them on all those things.

Are there any areas they could improve?

I am totally satisfied with their work. I couldn’t have asked for anything better, to be honest.

Do you have any advice for potential customers?

Be very clear about what you want. Before going to them, have your vision in place and maybe have certain inspiration designs in place and explain your product to them. You just have to prepared with those things, and they will take it from there. If they have questions, they will ask you straight away.