Mountaintop Web Design

BACKGROUND

Please describe your company and position.

I am an executive at CANIGRAPH

Describe what your company does in a single sentence.

Social media and streaming service for animal lovers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mountaintop Web Design to accomplish?

• To build, secure and deploy a content management website

SOLUTION

How did you find Mountaintop Web Design?

Online Search

Why did you select Mountaintop Web Design over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Mountaintop Web Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mountaintop help migrate and rehost my website from AWS into a hosting provider that better met my needs and budget. They also help me deploy my app while supporting various complex plugin request and fixing website connectivity problems. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Stabilizing site performance and providing much needed tutelage along the way. To say they provided "white glove" service is an understatement. They really held my hand figuratively to make sure I understood every technical task that was being performed. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes the turn around time on all of my adhoc request was always quick and timely. 

What was your primary form of communication with Mountaintop Web Design?

Virtual Meeting

What did you find most impressive or unique about this company?

The level of personal care and attention to detail is incredibly compelling. I have never experienced anything like it! Their level of expertise coupled with integrity is unmatched. Early in our relationship the CEO gave me consulting services that were invaluable. 

Are there any areas for improvement or something Mountaintop Web Design could have done differently?

None. 

BACKGROUND

Please describe your company and position.

I am the COO of Cloverleaf AI

Describe what your company does in a single sentence.

Cloverleaf AI helps government contractors by tracking and analyzing local, state, and federal meetings, delivering critical insights and funding opportunities directly to their inboxes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mountaintop Web Design to accomplish?

Design and develop a website

SOLUTION

How did you find Mountaintop Web Design?

Online Search

Why did you select Mountaintop Web Design over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Mountaintop Web Design were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project involved the end-to-end design and development of a website for Cloverleaf AI, tailored to support the company’s mission of providing government contractors with real-time insights and funding opportunities.

The project began with a discovery phase to align on Cloverleaf AI’s goals, target audience, and key messaging. From this foundation, we developed the site architecture and user experience, ensuring a streamlined flow for visitors to easily navigate and understand the platform’s value.

The next phase involved content creation and design. We crafted clear, concise copy to communicate Cloverleaf AI’s services, paired with a modern, intuitive design that reflects the company's innovative approach. Special attention was given to creating a professional, user-friendly interface that resonates with government contractors.

In the development stage, we built the website using the latest web technologies, ensuring it was fully optimized for speed, security, and cross-device compatibility. Key features such as a blog, newsletter signup, and client login portals were integrated to enhance user engagement.

Rigorous testing was conducted before launch to guarantee seamless performance across all browsers and devices. Post-launch, we provided ongoing support and maintenance to ensure the website remains updated and continues to meet Cloverleaf AI’s evolving needs.

This project delivered a high-performing, visually appealing website that effectively communicates Cloverleaf AI’s value proposition and drives engagement with its target audience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project Timeline Adherence

Complete the website design and development project within the established timeline, ensuring all phases are executed on schedule for a timely launch.
Launch Readiness Testing

Achieve 100% completion of all pre-launch testing protocols, including functionality, cross-browser compatibility, and mobile responsiveness, to ensure the website is fully operational at launch.
Stakeholder Approval Milestones

Secure approval from key stakeholders on design and content at each milestone (discovery, design, development) to maintain alignment and ensure smooth project progression.
Content Delivery Timeline

Deliver all website content (copy, images, and multimedia) by the agreed-upon deadlines, ensuring that the site is ready for launch without delays.
Successful Launch Execution

Execute a smooth website launch with zero critical issues reported within the first week, indicating thorough testing and preparation.
Immediate Post-Launch Performance

Achieve a minimum of 100 unique visitors to the website within the first week post-launch, demonstrating initial interest and engagement.
Feedback Collection

Gather feedback from at least 20 users within the first month post-launch to assess usability and identify any areas for improvement.
Post-Launch Support Resolution

Resolve 100% of critical post-launch support requests within 48 hours, ensuring any issues are addressed promptly and maintaining user satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team successfully delivered the website design and development project for Cloverleaf AI on time through a combination of strategic planning, effective collaboration, and disciplined execution. 

What was your primary form of communication with Mountaintop Web Design?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Mountaintop Web Design achieved clear communication throughout the Cloverleaf AI website project by establishing defined communication channels, scheduling regular check-ins, and maintaining comprehensive documentation. They engaged stakeholders to gather feedback and ensured that team member’s roles and responsibilities were defined. Visual tools, such as wireframes and mockups, facilitated effective communication of design concepts, while structured feedback loops allowed for continuous improvement. Additionally, post-launch debriefing sessions fostered ongoing communication and learning, contributing to the overall success of the project.

Are there any areas for improvement or something Mountaintop Web Design could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Managing Member of One Accord Legal, LLC

Describe what your company does in a single sentence.

I am a family law attorney dedicated to helping families create peaceful, healthy futures. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mountaintop Web Design to accomplish?

• Local Search Engine Optimization
• Google Review Building

SOLUTION

How did you find Mountaintop Web Design?

Referral

Why did you select Mountaintop Web Design over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Mountaintop Web Design is responsible for managing Google Analytics and monitoring Local SEO to increase the visibility of my company in local searches.  

Mountaintop also assists in requesting reviews from clients, as well as responding to both positive and negative reviews and online reputation management. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Visits to my website have increased 400% since I started working with Mountaintop Web Design.  
• Impressions of my local business page on Google have increased 200%.  
• Client reviews on my Google business page have increased by 400%. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mountaintop Web Design always delivered items on time. They send me monthly marketing updates and quarterly SEO updates. Josiah is always very prompt to return emails and is very responsive to any requests I have. 

What was your primary form of communication with Mountaintop Web Design?

Email or Messaging App

What did you find most impressive or unique about this company?

I have been impressed with the systems Mountaintop Web Design has in place. Their onboarding process was extremely easy, and they were very clear with the information that they needed at each step of the way.  

Mountaintop takes an active role in managing my local business page. They are consistent in checking in for information about clients to ask for reviews, as well as making sure that my business page is up-to-date for holiday closures. 

Are there any areas for improvement or something Mountaintop Web Design could have done differently?

There are no areas where improvement is needed. 

BACKGROUND

Please describe your company and position.

I am the Owner of SleepUnion

Describe what your company does in a single sentence.

Affordable Natural to organic mattresses and accessories

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mountaintop Web Design to accomplish?

• Get customers in the store
• Search engine Optimizing
• Pay per click

SOLUTION

How did you find Mountaintop Web Design?

Clutch Site

Why did you select Mountaintop Web Design over others?

Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

Stay away from this company, they don't have the staff to perform at against competitors. Trusted Josiah's team to come up with a website that could compete with Denver mattress and mattress firm. They started from scratch and were supposed to create a product to compete with Denver mattress and mattress firm. Understand keywords on the products, re work product description to match key word campaign, increase local awareness. Domain had more interaction when I created it on bigCommerce. Sad.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After 6 months, still receiving Google updates that site is incorrectly indexed. Less and less in store traffic. Less and less form submissions for more information by prospective clients. As compared To BigCommerce site I created.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had my previous site to work off for product information and prices. But for some reason, they kept bugging me. Since they don't have a marketing department, the received product is basic.

What was your primary form of communication with Mountaintop Web Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

That they are based in colorado and don't use overseas discounted labor.

Are there any areas for improvement or something Mountaintop Web Design could have done differently?

Get people that understand what the end customers want. Tons of pictures, graphic design coupons, quizzes. They had no idea of how to implement a CRM tool and other procedures to convert traffic.

Company Responses

The vendor responded on October 4, 2024.

Hi Nyssa,

Thank you for leaving us a review as feedback is always appreciated and helps us constantly improve our processes. We strive to create successful and lasting relationships with clients.

As you know based on the data we provided you, during our time working together, we were able to: improve local visibility, increase the website's organic SEO rankings, fix & improve conversion tracking, and launch paid ads campaigns that had higher interaction rates than the prior campaigns in place while improving the conversion tracking process.

We were able to accomplish this while being faced with extreme delays on requested updated information on products, images, pricing, information, etc. Unfortunately, even at the end of the project, we did not receive the information required by Google's Merchant Center to promote the products fully on their marketplace.

We are truly sorry that this relationship did not work out better for both of us.

BACKGROUND

Introduce your business and what you do there.

I'm the executive director of Love INC of Littleton, Colorado. We’re part of a national group. We work through 34 partner churches that serve the community.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mountaintop Web Design?

It was clear from the time I joined the organization that we really needed a new website. It was very outdated.

SOLUTION

What was the scope of their involvement?

Mountaintop Web Design coached us throughout the process. While they led the WordPress development, they told us to take the lead on developing content. They recommended we read a book about building the story of our brand. We applied some of those concepts to the story we wanted to tell about our organization. They also suggested that we gather testimonials.

They helped us think through the UX of visitors to the website. They helped us identify and break down the site requirements to four basic categories. They added the ability to take donations via the site. They also gave us the ability to receive requests for help and to collect volunteer interests through the site. Lastly, they tell our story in an engaging way.

What is the team composition?

I worked with Josiah (CEO, Mountaintop Web Design). I know that other people did some of the work, but we only spoke directly with him.

How did you come to work with Mountaintop Web Design?

They were a referral. I noticed that a colleague’s website had been updated and asked who did the work. From the very first time I talked with Josiah, I could tell that he had the knowledge to improve our site.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from April–August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've gotten phenomenal online donations. That’s really big because we previously hadn't been able to do monthly donations. We’ve already received $8,000 online since the site launched two months ago. The site is also working the way we wanted it to for getting people to submit a request for help online. We've gotten kudos from people who have just been really impressed with the new site.

How did Mountaintop Web Design perform from a project management standpoint?

They were excellent. Mountaintop Web Design’s instruction helped get us on the right path for what were we trying to communicate. Josiah gave me tasks to do and guided me when needed. He did a great job of working within a timeframe that I could manage. He never made me feel that I was slacking even when I was running behind. We had one face-to-face meeting and the rest of our contact was over the phone.

What did you find most impressive about them?

Josiah was very knowledgeable about SEO and Google Analytics. We had no awareness of how important those things are for our site. For example, we didn’t think that we needed a blog. He made the case for the importance of blog content in Google search rankings. We interviewed another designer but it was evident that Josiah had much more experience in designing for the web.

Are there any areas they could improve?

We're still learning the backend of the website. Josiah hasn’t been holding our hand during this process, but that’s not really a fair critique because he never promised to do that. We're in the 90 day period after launch so he's still available for anything we need.

BACKGROUND

Please describe your company and your position there.

I’m the executive director of the Severe Weather Shelter Network. We’re a nonprofit organization in the Denver metro area that provides emergency,  overnight shelter to individuals living on the streets during life-threatening winter months. In the off-season, we collaborate with other organizations to serve the same population.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mountaintop Web Design?

We needed to build a new website as well as develop a 15-second version of our organization’s story.

What were your goals for this project?

We wanted an attractive website that was user-friendly for both administrators and visitors since our old website had a difficult backend and was hard to navigate. As part of our marketing and communications strategy, it also had to contain relevant information that would inform people about who we are.

SOLUTION

How did you select this vendor?

We were referred to Mountaintop Web Design by a friend and volunteer within our organization. They’d used Mountaintop Web Design for their own website and were both pleased and impressed with them.

Can you go into detail about the services they provided and the scope of the project?

We presented the project to Mountaintop Web Design and discussed our goals and vision for the new site. After agreeing on a defined scope, the designer they assigned us spent time researching and developing a look that would fit our organization’s personality. He also recommended a number of plugins that would deliver the features we requested.

Before the launch, the designer gave us a tour of the site and invited us to provide feedback and ask clarifying questions. After completing the updates we requested, they launched the site in time for our fall shelter season.

What was the team composition?

I worked with one designer from Mountaintop Web Design.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website traffic has increased exponentially since we started working with Mountaintop Web Design. Spurred by increased traffic, we’ve also seen increased giving in support of our mission.

We’ve since started working with them again on integrating a new database, which is under construction, into our website. The designer has been instrumental in assisting us with this project, which will allow volunteers to fill out their applications and select how they want to serve online.

How was project management arranged and how effective was it?

I communicated through their designer, who handled project management effectively.

What did you find most impressive about this company?

Their customer service stands out the most. I appreciate their ability to answer questions the same day and how they watch out for our organization, keeping us updated on plugins already on our site and any new options that would enhance our site’s functionality.

Are there any areas where they can improve?

I’ve been quite satisfied and happy with Mountaintop Web Design. I can’t think of any suggestions for improvement at this time.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of Halloween Events Colorado, LLC, a website that sells advertising for Halloween-themed events in the state.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mountaintop Web Design?

I needed help designing and developing my website. I wasn't happy with other vendors who offered cookie-cutter solutions, so I was looking for someone willing to sit down with me and go over my specific needs.

SOLUTION

What was the scope of their involvement?

Mountaintop designed and developed a website from scratch on WordPress, featuring events and businesses in different sections of the site. They were able to create premium listings as needed and divided the menu of events into different categories. They continue to maintain the site and update me on any changes in requirements from Google.

What is the team composition?

I primarily work with Josiah (CEO, Mountaintop Web Design), who initially met with me at a local coffee shop to go over my vision for the site. He's been great at communicating, both in person as well as over the phone and through email.

How did you come to work with Mountaintop Web Design?

I liked my local church's website and they referred me to Mountaintop when I asked who designed it.

How much have you invested with them?

We've probably invested around $8,000.

What is the status of this engagement?

We started working together in June 2016 and launched the site by August, but they continue to provide maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Mountaintop's web design services are fantastic. I receive lots of positive feedback from site visitors and advertisers; they like that it's user-friendly and capable of displaying multiple categories of events. They've even provided additional information and resources on SEO, which has helped improve our search rankings.

How did Mountaintop Web Design perform from a project management standpoint?

Josiah is very professional, receptive to my feedback, and responsive. He's also contributed insight and made suggestions I wouldn't have thought of on my own.

What did you find most impressive about them?

I appreciate Josiah's high level of service and attention to detail. When Google started charging websites for using Google Maps, for example, he was able to flag it before we were hit with a large bill.

Do you have any advice for potential customers?

Don't hesitate to communicate exactly what you want, and be open to discussing different features and functionalities based on their feedback.

BACKGROUND

Please describe your company and position.

I am the Director of Communications of CDTC

Describe what your company does in a single sentence.

A nonprofit organization dedicated to the Continental Divide National Scenic Trail. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mountaintop Web Design to accomplish?

• Website support
• Website design
• Website maintenance

SOLUTION

How did you find Mountaintop Web Design?

• Referral
• Other

Why did you select Mountaintop Web Design over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Previous work

Describe the scope of work in detail. Please include a summary of key deliverables.

We initially hired Mountaintop to help with a crisis on our old site. Their knowledge and service were key factors in our decision to hire Josiah and his team to build us a new website. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We ended up with a beautiful, and FUNCTIONAL new website!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Theri team communicated clearly and timelines were met to expectations. 

What was your primary form of communication with Mountaintop Web Design?

Virtual Meeting

What did you find most impressive or unique about this company?

They do great work, but for dealing with the critical issues on our old website, Josiah always stayed very calm and patient.

Are there any areas for improvement or something Mountaintop Web Design could have done differently?

I like hearing from their experiences and recommendations. 

BACKGROUND

Please describe your company and position.

I am the Marketing of Secure Halo

Describe what your company does in a single sentence.

Provide tailored cybersecurity solutions to a variety of industries

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mountaintop Web Design to accomplish?

• Redesign website

SOLUTION

How did you find Mountaintop Web Design?

Online Search

Why did you select Mountaintop Web Design over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Helped redesign our old website to be more interactive and easier to navigate

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

More website activity and website attention that has allowed us to gain more clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was great with getting back to emails and worked in a timely manner, we were never waiting long for progress or responses.

What was your primary form of communication with Mountaintop Web Design?

Virtual Meeting

What did you find most impressive or unique about this company?

Their knowledge and willingness to help with any of our needs or requests were impressive.

Are there any areas for improvement or something Mountaintop Web Design could have done differently?

N/A