Moore Tech Solutions, Inc.

BACKGROUND

Please describe your company and position.

I am the Business Development of Total Automation Group, Inc.

Describe what your company does in a single sentence.

Total Automation Group (TAG) is a premier consultant, supplier, integrator and installer of high security vehicle barriers, bollards, gates, beams and full access control point (ACP) systems in the perimeter security industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Moore Tech Solutions, Inc. to accomplish?

• Upgrade our Company Website
• Update our Product Line
• Keep it Easy & Cost Effective

SOLUTION

How did you find Moore Tech Solutions, Inc.?

Previous Customer

Why did you select Moore Tech Solutions, Inc. over others?

• Pricing fit our budget
• Great Past Experience

How many teammates from Moore Tech Solutions, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TAG has a good history with Moore Tech Solutions, Inc.  We finally have them a chance to modernize our website and they absolutely nailed it.  We gave them our concept and they seamlessly walked us through the design process. They have a tool that allowed me to make corrections requests and communicate with the assigned design engineer assigned each task.  

It was truly a great collaborative experience and we couldn't be happier with their work.  We have already made more updates to the site since the project was completed.  GREAT JOB TEAM! 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We created a concept and solicited different companies who could help us reach that goal at an affordable price. They not only met our budget needs but also had tools in place that reassured us our requests would be met.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every request made was met with an immediate response.  Through the interactive tool, I could see actions taken and informed on what was need from me.  Doesn't get any easier than that.   

What was your primary form of communication with Moore Tech Solutions, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication is very impressive at every stage of the process - including after the website was completed.  They still continue to support us as needed and without hesitation. 

Are there any areas for improvement or something Moore Tech Solutions, Inc. could have done differently?

I honestly can't think of anything they could've done differently.

BACKGROUND

Please describe your company and position.

I am an executive at Central Service Association

Describe what your company does in a single sentence.

Enterprise software solutions for utilities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Moore Tech Solutions, Inc. to accomplish?

• Dedesign our entire website
• Simplify our website
• Update and streamline navigation

SOLUTION

How did you find Moore Tech Solutions, Inc.?

We've worked with Moore Tech for many years.

Why did you select Moore Tech Solutions, Inc. over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Moore Tech Solutions, Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The SOW was very comprehensive. A top to bottom redesign. A new visual style, branding and navigation. Very few elements of the legacy site were retained.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Significant improvement in site visits and time spent on the site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Moore Tech was always available – any delays we’re on our part.

What was your primary form of communication with Moore Tech Solutions, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They provide a very personal touch, increasingly rare these days. We’ve worked with Moore Tech for years. They recently completed a total redesign of our website. Both their creative and technical work is top notch. Moore Tech Solutions, Inc. was responsive and patient and did an excellent job bringing our vision to reality. No problem is too large, or too small for them to handle. I’d recommend Moore Tech to anyone.

Are there any areas for improvement or something Moore Tech Solutions, Inc. could have done differently?

Like any excellent company, I’m sure they think there is room for improvement, but I wouldn’t know what those are based on our experience with them.

BACKGROUND

Introduce your business and what you do there.

I’m a technology and event support specialist for a premier independent school in St. Petersburg, Florida. We serve students from kindergarten through 12th grade. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moore Tech Solutions, Inc.?

We hired Moore Tech to assist us in a migration project. 

SOLUTION

What was the scope of their involvement?

Moore Tech has helped us migrate from our previous-generation CMS and implement a new system, troubleshooting and configuring issues along the way. This involved initial architecture design. From there, we moved to the installation, configuration, and deployment of the test and development environment. They configured the system with various Joomla components and did some custom UI design work. The team also performed a lot of troubleshooting.

At present, we’re still working on the go-live phase. We’re working on issue remediation and final site preparation for the go-live event. 

In terms of features, the deliverable is a Joomla-based system. Its core functionalities include a support ticketing system, a document repository, and an online resource scheduling system. They’ve designed a couple of pages for the system. We want some elements to be included in the designs, and they’ve integrated those requirements into the final deliverable. 

What is the team composition?

I only interface directly with Cindy (Web Developer & Designer), who is our primary technical contact. s

How did you come to work with Moore Tech Solutions, Inc.?

Moore Tech was a referral. We selected them based on their project approach, willingness to understand our unique requirements, and pricing structure. 

How much have you invested with them?

We’ve spent around $4,000. 

What is the status of this engagement?

We kicked off the project in July 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t gone live yet, so we don’t have a way to compare the platform to our previous one.

For our success metrics, we want to keep the functionality that we had in the system’s previous iteration. That functionality revolves around our ticketing system. Apart from that, we want the ability to add additional functionality to the new system.   

How did Moore Tech Solutions, Inc. perform from a project management standpoint?

Moore Tech is truly timely in terms of communication. We use email, phone, and Google Workspace. 

What did you find most impressive about them?

Their biggest strength is their flexibility in meeting our requirements, which may be different from other customers’ requirements. They listen to our needs and engineer good solutions for us. On top of that, they provide plenty of direction and input when requested. 

Are there any areas they could improve?

They could provide us with a customer dashboard for outstanding tasks and projects. We’ve tried to use Google Workspaces alongside emails for this. However, we’d like to have more visibility in terms of task status or progress without having to engage directly with their director. 

Do you have any advice for potential customers?

Have a clear understanding of your own requirements, which should also be well-documented. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of No Resistance Consulting Group, and we’re a clinical trial site management organization. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moore Tech Solutions, Inc.?

We were a new company, and the time had finally come for us to put a website together. I tried building my own website using GoDaddy, but I didn’t have the technical skills, time, or experience to do that. I needed help with website development. 

SOLUTION

What was the scope of their involvement?

Moore Tech sat down with us and learned about our business model, customers, and the website’s purpose. They then designed a mockup, and we iterated that together. They then went through copywriting and polished the site’s other features. 

The site is built from scratch using WordPress. They interviewed me for the design, and I gave them my preferences. They handled everything from there and put the whole platform together. 

Our website’s purpose is to build credibility when potential customers look us up online. As such, I wanted our company’s message to be displayed prominently on the site, and for our services and target market to be clear. The site allows people to enter their contact information, and we get emails and notifications when someone leaves their details.

We have the ability to make changes on the site on our own. However, we can contact Moore Tech to do changes for us for a fee.

What is the team composition?

I work directly with two teammates. 

How did you come to work with Moore Tech Solutions, Inc.?

I googled for website developers in our city. 

How much have you invested with them?

We’ve spent $2,938.

What is the status of this engagement?

We started working together in August 2021, and it’s ongoing. 

RESULTS & FEEDBACK

The site has received extremely positive feedback both from our employees and customers. We don’t track our traffic, since it’s not important to us. 

That said, Moore Tech has exceeded our expectations — the process has been much easier and the output came out much better than my initial expectations. Working with them has been a turnkey experience for me.

How did Moore Tech Solutions, Inc. perform from a project management standpoint?

Moore Tech exceeded my expectations on project management. We communicate through emails, phone calls, and Zoom. 

What did you find most impressive about them?

Their project management and on-time delivery are impressive. They’ve done everything they said they were going to do ahead of schedule. Overall, they are dependable, reliable, and prompt. 

Are there any areas they could improve?

I can’t think of anything. The process has been seamless and the website is well-designed. I’d even recommend Moore Tech to anyone who’ll ask me about website development. 

Do you have any advice for potential customers?

Make sure that you look at Moore Tech’s customers’ websites to get a sense of the work they’re doing. Spend the time upfront in the initial onboarding interview. Moore Tech didn’t rush that process and asked us a lot of excellent questions which allowed them to successfully build the site’s copy. The more time and effort you put in, the better the process will go.

BACKGROUND

Introduce your business and what you do there.’

I’m the COO at Tricia’s Treasures, an antiques and accessories shop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moore Tech Solutions, Inc.?

We needed their expertise in web design.

SOLUTION

What was the scope of their involvement?

We engaged Moore Tech Solutions, Inc. to redesign our existing website and improve our online presence. Initially, we met with their team to relay the project brief and our design and functionality requirements.

We needed a WordPress site that creatively promoted our product offerings and provided customers with digital access to the panoramic view of our physical store. They refined our web copy and existing themes before kickstarting the development process.

Moore Tech Solutions, Inc.’s team also redeveloped some core features of our website to improve its UX. Upon completing that phase, they integrated our Facebook and Instagram page links, which gave users access to our new social media posts.

What is the team composition?

We worked with Donald (President) and Cindy (Co-Founder).

How did you come to work with Moore Tech Solutions, Inc.?

They developed our old website, so we didn’t think it was necessary to consider other vendors. We trusted their expertise and knowledge in operating our platform, so we immediately asked them to submit a project proposal.

How much have you invested with them?

We spent more than $6,000.

What is the status of this engagement?

The project ran from January–August 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We didn’t connect the site to Google Analytics to keep track of our metrics — however, I could confirm that Moore Tech Solutions, Inc.’s work drove positive results to our business. We saw improvements in our listings, Google search rankings, and organic leads. Additionally, our internal teal approved of the platform’s new look.

How did Moore Tech Solutions, Inc. perform from a project management standpoint?

We regularly communicated via email. I couldn’t say enough good things about their team’s project management skills — their communicative and accommodating nature led us to a seamless workflow.

What did you find most impressive about them?

Moore Tech Solutions, Inc. had a personal approach that worked for us. They remained approachable throughout the process, and we could always count on their talented resources to deliver our needs.

Are there any areas they could improve?

There was nothing that they could’ve done better or differently.

Do you have any advice for potential customers?

Allot enough time to monitor their team’s progress and immediately respond to their needs. They’re a very personable and accessible team, so you just have to match that energy as their customer.

BACKGROUND

Introduce your business and what you do there.

I’m the sole proprietor of a company called McClain Outdoor Adventures. I’ve been in the industry for about 12 years and I have a lead generation website for hunting outfitters.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moore Tech Solutions, Inc.?

I needed someone to develop my online virtual tradeshow. I had worked with a one-man company in California but was looking for a bigger, more professional team to deploy my prototype, so I hired Moore Tech Solutions.

SOLUTION

What was the scope of their involvement?

Back in 2013, Moore Tech Solutions built the website from scratch back and based it on my Joomla prototype.  I provided a set of requirements, and we communicated back and forth to make sure both parties understood it. After that, they wrote a proposal that addressed how they would implement the site, what various components would be needed, and the number of hours it would take as well as the cost, schedule, and terms and conditions.

Moore Tech Solutions then went on to execute everything in their proposal. They integrated a live chat widget for the booths, for our sponsors, and for some of our vendors. However, the technology sat on the shelf up until last year when the pandemic hit. A lot of world trade shows got canceled, so I figured it was time to reboot and re-energize the platform for a virtual online hunting and fishing trade show. 

In 2020, they integrated Zoom and Facebook webinar functions into the website on top of the previous developments. We also carried over the core components for the virtual booths and used third-party software that was much better than the one we used back in 2013. They also helped me with setting up my email system and programmatic contracts. During the later part of the trade expo, Moore Tech Solutions also helped move my website to a web service that had could host a higher capacity of users.

With the conclusion of our most recent tradeshow, I’ve begun to have ideas to make the platform better, so their team is now working with me on making enhancements and adding more features.

What is the team composition?

They have a team of developers, but I am primarily working with Don (President) and Cindy (Partner & Co-Founder).

How did you come to work with Moore Tech Solutions, Inc.?

I searched online for companies that could work with my Joomla prototype and found Moore Tech Solutions. They were just 90 miles down the road from me at the time, and I thought it would be good to have someone local. I looked into their profile and saw that they were technically capable, so I started working with them.

How much have you invested with them?

In total, we’ve spent around $15,000–$20,000.

What is the status of this engagement?

Moore Tech Solutions developed the platform in 2013. I contacted them again in 2020 to overhaul what we had previously done. Our most recent tradeshow just concluded, but we’ll be working with the team for the upcoming events. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Moore Tech Solutions did wonderfully and came up with a great website that could serve a big number of tradeshow attendees with no breakages or downtime. They chose the best technology for our platform and their graphic artist did a great job of coordinating the visuals. 

I’ve seen the number of people who visited our virtual expo using Google Analytics, and I can say that everything has worked really well from my perspective. The vendors that we invited to the show were impressed with the look, feel, and functionality of the site. It has filled the void where we couldn’t conduct business expos in real life.

How did Moore Tech Solutions, Inc. perform from a project management standpoint?

I’m not aware of the internal tools they used, but the proposal they created for me early on provided both written and video instructions on how to administer the site. Anytime I didn’t understand how to do something, Cindy was there to help me out. Whenever we needed a little tweaking done on the website, they didn’t charge us extra.

What did you find most impressive about them?

I find Moore Tech Solutions’ development work impressive. The team has done a lot in terms of integrations and UX. They brought in a lot of experience from the sites they’ve previously developed and worked with components that beautifully complete the system.

Are there any areas they could improve?

None that I know of. Everything that they committed to they delivered. I couldn’t ask for anything more.

Do you have any advice for potential customers?

Moore Tech Solutions possesses certain skill sets and can work with certain technologies. If their capabilities and experience align with what you’re looking for, then I would highly recommend going with them.

BACKGROUND

Introduce your business and what you do there.

Brian Byrom: I’m the instructor at BTrained and a member of the Limited Liability Company (LLC).

Kathy Byrom: I'm a co-owner with Brian and I do administrative work as the office manager. We are a training facility where we teach heating and air conditioning contractors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moore Tech Solutions, Inc.?

KB: I contacted Moore Tech because we needed to revamp our website.

SOLUTION

What was the scope of their involvement?

KB: Moore Tech’s team scrapped our old website and started with a new one. We needed one that could be easily navigable, so our clients would be interested in our services. Not only that, but we also needed various functionalities, so clients were able to register for the courses and pay on the website.

She goes through what we want on our website, how we want it, and what features that we need. She also asks questions and suggests modifications that we hadn't even thought that we needed.

They work with us to provide a website that not only is interactive, colorful, and eye-catching, but it’s also extremely beneficial on the backend for our accounting purposes. The website runs on WordPress, and we also have implemented WooCommerce. Currently, they do maintenance on our website.

Recently we made some changes to our website. They came to our facility, sat down with us, and walked through the changes that we wanted to be done.

What is the team composition?

KB: We are working with Dan (President) and Cindy (Co-Founder) WHO is the person that we really contact, in case we want to make any changes.

How did you come to work with Moore Tech Solutions, Inc.?

KB: I was searching for companies in our area that could take care of our project, and I found Moore Tech on Google. They have very good reviews. Once I contacted Dan, they called me back within an hour and we discussed the project.

How much have you invested with them?

KB: We have invested somewhere between $3,000–$7,000. It is an extremely reasonable charge for the service they provide us.

What is the status of this engagement?

KB: We started collaborating in June 2018, and they still work with us.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

KB: The main thing people say to us is that they love our website since it’s so professional.

BB: The clients love the site since it's very easy to navigate. Moore Tech made it very easy for them to get to a class, get a drop-down, get the dates that they need to register for that class. The entire process it's very easy to do.

How did Moore Tech Solutions, Inc. perform from a project management standpoint?

KB: We keep in contact with Moore Tech by sending emails and phone calls. Their entire service is reasonable, and they make us feel like we are their only client, also in almost all the deadlines they give us they come ahead of the proposed times. They treat us as a special client, and the fact that they respond so quickly to us is invaluable. 

What did you find most impressive about them?

BB: The customer service that they do is top-notch in a day and age where we don't really get great customer service. They have set the standard again for us and renewed our confidence that customer service is still out there. Also, that companies don't mind coming and sitting down, listening to you, and giving you exactly what you need. 

KB: Also, they do care about us — their customer service is what we were looking for. Their response time and the intuitiveness that Cindy has showcased, coming up with new solutions even before we think we need them, have been top-notch.

BB: We don't see each other as vendors. We see them as almost business partners. They have our best interests, and they have done everything regarding our web presence to help our business. It has shown tremendously, and we're very happy with it.

Are there any areas they could improve?

KB: I can't think of anything that I would change to improve. Keep doing what they're doing.

Any advice for potential customers?

KB: Call them and give them a chance. They are well worth your time and the investment that you would make with them.

BACKGROUND

Introduce your business and what you do there.

Our company’s name is M3 Resources USA and we are a fabric recycler of industrial batteries. We’re located in Birmingham Alabama, and we have recycling facilities in Reynosa Mexico. I am the president of the corporation.

We supply battery manufacturers, create industrial batteries, and supply the ammunition fields and lead fabricators who make different products out of lead.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moore Tech Solutions?

Even though we only sell to a handful of customers, we wanted to establish a web presence.

SOLUTION

What was the scope of their involvement?

Moore Tech helped us set up a website and design the certificates for the recycled batteries. They met with me to talk about the kind of information we wanted on the website. They presented 2–3 options to choose from and they put it all together for us.

They included pictures that show our facilities in Mexico, created content that describes our company including our mission statement, and put up the team of people who are involved in the company. We also listed our ISO certification and our environmental permit.

We’re an industry that’s heavily regulated, so we wanted to make sure that those who see our site know that we are meeting all the regulations required by the US and Mexico. There’s a section on the website where we explain lead acid battery and how successful it is as far as recycling goes — they just did a nice job of explaining all that on the website.

Additionally, when we recycle a load of scrap batteries, the recyclers want to be able to go in with a “death certificate”, to inform people that it’s been recycled properly. Moore Tech is able to put that on our website so it can be available for our suppliers.

We're still working together. We just did a little update on our website not too long ago, so we still use them from time to time.

What is the team composition?

I work very closely with Don (President) and Cindy (Partner & Co-Founder). 

How did you come to work with Moore Tech Solutions?

I’m a dear friend of Don’s for many years before we put up the website, so it wasn’t by coincidence that we decided to go with Moore Tech Solutions. Don gave me a quote of what it would cost to put everything together, and we were pleased with that.

How much have you invested with them?

So far, we’ve spent around $12,000 for the whole engagement.

What is the status of this engagement?

Our partnership started in January 2007 and it’s still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re very reasonably priced and it’s very easy working with them. I can talk to Don about making changes and he’ll get it done rapidly. Our website is not that complicated, and I’m sure they can do more stuff, but we’re very pleased with what they’ve done for us.

We’re not that sophisticated so we don’t really keep up with the metrics. However, we do get feedback from our customers, who are all very pleased with the website. We get calls from time to time from potential customers who have seen our website, and show interest in buying our product.

We’re in a fortunate position where we literally sell out our product on a yearly basis. Over the years, we’ve had some calls from people who want to help us sell our business — which we do not plan on doing any time soon. We’ve achieved this kind of awareness because of the website, and that’s how prospective clients get in contact with us. 

How did Moore Tech Solutions perform from a project management standpoint?

Spot on perfect. Everything they promised, they delivered. They’re always on time and within budget — we could not be more pleased. We normally communicate by phone and email.

What did you find most impressive about them?

Again, they’re just easy to work with. They get the information about what we expect to see on our website, and they get back to us and put it all together. The partnership is very easy, efficient, and cost-effective.

Are there any areas they could improve?

We have nothing bad to say about them, they’ve done a great job so far.

Do you have any advice for potential customers?

I would say to meet with the entire team. They’re very easy to get along with, and they work fast and efficiently. That’s the greatest part of Moore Tech. They get the job done and they’re very cost-efficient.

BACKGROUND

Please describe your company and position.

I am an executive of Garrett Counseling

Describe what your company does in a single sentence.

We provide individual and family counseling.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Moore Tech Solutions, Inc. to accomplish?

• Create a website

SOLUTION

How did you find Moore Tech Solutions, Inc.?

Referral

Why did you select Moore Tech Solutions, Inc. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and function of a new website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Meeting deadlines communicated. Delivery of product that met expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered items on time (many times head of time). They were very responsive to feedback and my needs.

What was your primary form of communication with Moore Tech Solutions, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have been so easy to work with. They communicate great. They listen to my feedback. They do what they say they will do. They will make repairs and changes, as needed and according to contract. They are excellent and I highly recommend them. I have used them for many projects and I will use them on my next.

Are there any areas for improvement or something Moore Tech Solutions, Inc. could have done differently?

No areas to improve.