MOBIKASA

BACKGROUND

Please describe your company and your position there.

i'm the Co-founder and CEO of " The Latin Label", a marketplace of Latin American fashion brands

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA, and what were your goals?

We hired Mobikasa to develop our marketplace on Magento. our goal was to have a high-end website that reflects luxury in design and can have lots of functionailities implemented.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Mobikasa based on the reviews that other clients shared but mostly after seeing their portfolio and expertise especially in developing E-commerce websites

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting where we explained what we want with all the features that we need to have and asked them which platform they recommend, there were 2 choices: Either Shopify or Magento, and based on our research and what we needed to have in our platform, Magento was the best option. So we shared our designs with Mobikasa along with a list of features and then they shared with us a proposal of the scope of work which we agreed on.

How many people from the vendor's team worked with you, and what were their positions?

A project manager ( Pryianshu) was our main point of contact along with other back-end developers (Manish, Dinesh, Ankit).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As the website were launched, we had great feedback from everyone saying that it is very beautiful , very professional and we were so happy that they delivered bugs free website where everything was working good

Describe their project management style, including communication tools and timeliness.

We had weekly calls with Pryianshu to see the advancement and the requirements from both sides. we used mainly Skype and emails for communication, we were always testing every module they do and reply back with the bugs to fix.

What did you find most impressive or unique about this company?

We loved the commitment of the company but mostly the people we worked with. They were always responding on time, helping us to understand many things that we had no idea about. They searched for solutions that we needed such as extensions to improve our website or best offers for third parties. we felt that they work for our company and that they want the best for us

Are there any areas for improvement or something they could have done differently?

I think the pandemic slowed down everything, I would have loved to launch earlier but we understand that the pandemic had consequences on shortage of staff especially that in India where most developers are, was hit very bad.

BACKGROUND

Please describe your company and your position there.

We are the makers of uLace no-tie laces. A Shark Tank company founded in 2008.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA, and what were your goals?

When we wanted to move to Shopify we needed a great web development partner to customize the new site and also be our ongoing development partner for keeping the site fresh and optimized. Mobikasa is the company we choose and have continued to work with for the past 5-1/2 years.

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed a partner that was not the cheapest but also not the most expensive and that could work closely with us to get work done speedily and also react quickly to issues and changes. Mobikasa fit this bill for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our projects alway involve refreshing our website and as well as adding new products and functionality that keeps us up to date with the expectations of online shoppers.

How many people from the vendor's team worked with you, and what were their positions?

We always have a team of 3 to 4 people working with us: a project lead and a higher up overall manager and a couple developers. The names of the people have changed over 6 years a time or two but the continuity remains.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our business continues to scale and the last release of our website lest than a week ago has been spectacular.

Describe their project management style, including communication tools and timeliness.

Mobikasa recently started using a new tracking app - Trello - for our projects which has made it easy for us to keep track of progress and alert them to issues.

What did you find most impressive or unique about this company?

I think they are really good and genuine people.

Are there any areas for improvement or something they could have done differently?

There will always be some amount of language and can we get this done faster issues but we always get together to get the work done.

BACKGROUND

Please describe your company and your position there.

I am the CEO of KnowNOW Health. KnowNOW Health is a technology based healthcare company with brick and mortar health centers as well as a Telehealth App that offers healthcare via Andriod and Apple Smart phones. We were founded in 2017 and have been in constant redesign and development with the help of Mobikasa.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA, and what were your goals?

We wanted to create a mobile App for our patients that could connect with us easily and at any time. This would allow our medical providers to see the patients after hours and on weekends from the comfort of their home. Patients had been asking for such a device to be available from their smart phones.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for App developers and came across Mobikasa. We also had some guidance from their prior work with 1-800 Flowers and Versace. We chose Mobikasa based on their competitive pricing, past projects and design skill.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We met with the Mobikasa team in their Park Ave office in Manhattan and kicked off a discovery meeting that led us from our initial website with KnowNOW STD to a full scale App completed in 2020. We met with their CEO, Prateek Sachdev and their US based team. From the very beginning to completion of our projects we have only received professionalism, patience and complete guidance and support. They are an amazing team.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager, Richard George was assigned to our project and we also worked with front end and back end developers. We would have weekly meetings and would work using the Trello board. We would have constant and timely communication and review of progress.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within a month of beta testing and launching the App we have had a complete success. We have telehealth and texting all in the grasp of our patients. We have had over 3,000 downloads and have a 4.5/5 rating on the IOS App. Apple even made a feature story on our App for the Apple store. We have garnered new patients thanks to the App and also have an excellent review 5/5 on Google. Patients and providers love our App.

Describe their project management style, including communication tools and timeliness.

Our project manager, Richard George was amazing. He has been excellent at communicating and follow--up. We set up weekly calls and would follow up via email or live calls via Zoom or Google Hangouts. Everything was delivered in a timely basis and we had excellent and constant follow-up.

What did you find most impressive or unique about this company?

Their mobile app development skills were amazing. They have a very professional team that is dedicated and are experts at UX design. This was our first mobile App and they were patient and understanding. They walked us through the project and assured understanding and delivery.

Are there any areas for improvement or something they could have done differently?

The team is amazing working out of India and the U.S. Sometimes scheduling was a little difficult but they would always accomodate.

BACKGROUND

Introduce your business and what you do there.

I’m the deputy city clerk of a city’s governmental agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MOBIKASA?

Due to the ongoing pandemic, we faced having to manage our municipal elections during a time when it was difficult for candidates to qualify for the ballot and public financing. Traditional campaigning requires candidates to go door to door to collect the required petition signatures and qualifying contributions to qualify for our public financing program.

We launched an RFP to find a company that could help us meet this challenge remotely or in an electronic format. We wanted to build a program to allow our candidates to collect the qualifying contributions in a web-based format, instead of them going to the population in person to collect them on paper.

SOLUTION

What was the scope of their involvement?

MOBIKASA first spend a lot of time building into the scope that we had written to make sure that it was specific enough for them to start working. Then, they spent a couple of weeks building the program frame. They showed me how it would look to ensure that it matched our needs before they did the actual development.

The program is live now, and although this is a finite project, we still have a maintenance contract with them. It is built on an API that runs through the Secretary of State’s office because we don’t have access to a voter registration database.

What is the team composition?

Richard (Delivery Manager) is my main point of contact from MOBIKASA, which is nice because I’ve got to know him really well. He acts as the project manager, so I don’t have to bounce around with different people.

However, whenever Richard is gone, they provide me with enough contacts so that I can get something done if needed.

During the onboarding process, I also met MOBIKASA’s president and all of their developers, so I had a good experience meeting the people who would be doing the work.

How did you come to work with MOBIKASA?

We issued an RFP, so this was a competitive process. Among all of the companies that responded, MOBIKASA seemed to understand our scope the best; they matched better to what we were looking for.

Additionally, they had already worked with other governmental agencies similar to ours. For example, they had experience working with the New York City’s election bureau, so I knew that they would understand our language.

How much have you invested with them?

We spent $75,000 on the development, and the ongoing maintenance will be $15,000 per year.

What is the status of this engagement?

We started working together around August 2020, and the site went live in April 2021. We will shut it down in August 2021, but we hope to keep using the program for the municipal elections and keep upgrading it based on what we’ve learned so far.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Even though we built this program due to the pandemic, this has been a very successful project, and we hope to continue using it in future elections. Some candidates decided to have door-to-door campaigns still, but others decided to make broad use of this tool.

Overall, the ones that decided to use it found great success in it. Some candidates got over 50% of their required signatures and qualifying contributions through this site.

On the other hand, we as a city are very happy with the program, which is an additional useful tool. The site works exactly how we wanted; it is very simple and allows our registered voters’ population to sign a petition or donate to a candidate.

How did MOBIKASA perform from a project management standpoint?

MOBIKASA uses Trello, which was especially helpful before we went live when we were doing a lot of testing. There were a lot of moving parts that we didn’t have control over, so managing the project through Trello helped us keep that moving pieces together while we were building tickets and trying to fix everything before the site went live.

What did you find most impressive about them?

MOBIKASA’s customer service is impressive. I know that they have offices in the US, but as they built the program during COVID-19, they managed all the development from India. I was initially worried about the timelines and how much it would take them to fix issues. However, when we’ve faced issues, it takes them no more than a couple of hours to get us back online.

They’re one of the easiest companies I’ve ever worked with, and I enjoy working with them. Additionally, from my experience, it was nice that MOBIKASA spent time walking me through the process instead of just coming in to do it.

Are there any areas they could improve?

I faced some inconveniences throughout the project, and if I had been asked this question during the development process, I would have some constructive feedback to share. However, we’re about to shut this project down for now, and I’m happy overall. This has been a pleasant experience, and I’m thrilled with the product, so I would definitely work with them again.

Do you have any advice for potential customers?

Make sure that you have a very specific scope in mind before you go in. We made a lot of changes before we went live, and because of that, we faced problems in the first couple of weeks after launch. If you have a clear enough scope, those issues can be resolved earlier, and you’ll not be fixing them once the site is live.

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of a company that manufactures mountain bicycles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MOBIKASA?

We wanted to increase our revenue, so we brought in MOBIKASA to develop software and design our website on Shopify Plus.

SOLUTION

What was the scope of their involvement?

We began the project by providing MOBIKASA with a requirements document. Their team researched references extensively to come up with a layout for our website. They also did SEO for us.

What is the team composition?

There are probably more than 10 people working on the project. That includes the project manager, creative director, software developer, QA tester, and SEO analyst.

How did you come to work with MOBIKASA?

MOBIKASA was recommended to us. When I was interviewing finalists, their agency was clearly the winner. They had provided mockups of what our website would look like, which communicated that they understood our business.

How much have you invested with them?

We’ve invested an amount within the range of $10,000–$50,000.

What is the status of this engagement?

The partnership began in October 2020 and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve experienced a 90% increase in our conversion rate. 

What I appreciate most about MOBIKASA is they don’t just take orders. After I describe the challenges, they would always go back, think about it, and engage their team to come up with three different options for us. I had not even thought about some of those options, which is why I value their proactive problem-solving approach.

How did MOBIKASA perform from a project management standpoint?

Their project management is just fine. We conduct web conferences and use Asana and InVision.

What did you find most impressive about them?

They’re one of the top website design and development firms in the world.

Do you have any advice for potential customers?

First, make sure to be clear on what you want. Second, don’t underestimate how long it will take to get images, brand assets, and copies for the website.

BACKGROUND

Please describe your company and your position there.

National Collegiate Rugby is the largest governing body of college rugby in the U.S. with over 600 teams. I was the project manager for the College Rugby Championship website and associate Brackets Challenge game.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA, and what were your goals?

To develop the College Rugby Championship website and associate Brackets Challenge game. The Brackets Challenge is a unique gaming experience allowing fans to predict the winners across 6 mens/womens brackets. The dynamic scoring process provided real-time player scoring and rankings.

SOLUTION

How did you select this vendor and what were the deciding factors?

Mobikasa provided a very strong proposal and development plan. While the challenge was unique, Mobikasa demonstrated their experience developing complex software for complex requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Due to the COVID uncertainty with the championship tournament, the development time as quite short. However, Mobikasa developed an accelerate workplan that allowed sufficient time for design, development and testing.

How many people from the vendor's team worked with you, and what were their positions?

There were approximately four people that we were aware of, but I suspect others supported the project as well.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered on time and on budget, and met the expected outcomes of the tournament and gaming experience. There were over 400 participants who registered on the site.

Describe their project management style, including communication tools and timeliness.

We were very happy with the project managers process and structure. The testing process was managed on Trello, which was a very easy tool to use.

What did you find most impressive or unique about this company?

MOBIKASA's customer service was impressive. They were as flexible as possible in meeting unexpected requirements and always made themselves available to quickly address issues.

Are there any areas for improvement or something they could have done differently?

No material issues.

BACKGROUND

Please describe your company and your position there.

I'm the Business Intelligence Developer of an electronics company. We sell electronics products to end consumers and vendors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA, and what were your goals?

Our website is based on Shopify plus platform. We need to charge some extra fees during checkout based on the type of products and the location of the shipping address. Shopify doesn't have this function, so we asked Mobikasa to develop this.

SOLUTION

How did you select MOBIKASA and what were the deciding factors?

Shopify account managers suggested Mobikasa to us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a meeting to explain the goal and requirement. Mobikasa showed us an example to prove they can deliver the job. After signing the agreement, they started to work.

The project is based on Shopify plus platform, and they need to update the scripts of checkout page in order to charge extra fees based on the type of products and the location of the shipping address.

How many people from the vendor's team worked with you, and what were their positions?

2-3 people. Product Manager, Senior Developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After having this function, we can charge the correct fee based on the requirements.

Describe their project management style, including communication tools and timelines.

communications between emails and google meetings. almost communicated anytime when there is a problem or anything

What did you find most impressive or unique about this company?

Their response is very quick!! Communications are very easy. People are friendly and easygoing.

Are there any areas for improvement?

If they can check their work more carefully before they told me "it's finished", that would be better.

BACKGROUND

Introduce your business and what you do there.

I was the director of partnership for Sift. We’re a machine learning-based fraud technology. In addition to payment-related types of fraud, we also cover content-related scams, and account takeovers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MOBIKASA?

I’m managing some of the e-commerce platforms, including Shopify. We hired them to build an integration for us.  

SOLUTION

What was the scope of their involvement?

MOBIKASA is a development agency and systems integrator. Shopify referred us to MOBIKASA to build our integration so that our software was already integrated into Shopify.

What is the team composition?

I specifically worked with 4–5 people— the CEO, CTO, chief web officer, and one person who spearheaded operations.

How did you come to work with MOBIKASA?

I had connections at Shopify who recommended them and one other team. They were the most reasonable in cost. We had a great feeling about them and they were in our budget.

What is the status of this engagement?

We started working with them in January 2020 and we have an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project was successful. The build is now complete and we’re about to start a maintenance contract. Next, we’ll share it with Shopify to be approved and certified so it can be included on their integration marketplace. We’re very happy because the application as built in a way that it meets their requirements and can be certified.

How did MOBIKASA perform from a project management standpoint?

We had the benefit of working with the CTO and he was a superstar. We were very blessed with the support we were getting. We had weekly calls, but if we needed anything, we could contact them via email, Slack, or whatever else.

There were things that were delayed either on our end or theirs, but it was just a matter of what we encountered. If anything was delayed, it was communicated.

What did you find most impressive about them?

Their responsiveness and availability have been great. They’ve been super easy to work with from both a commercial, legal, and technical perspective. They were very flexible, open, and transparent.

Are there any areas they could improve?

No; I only have good things to say about them. They gave us the red carpet treatment.

Do you have any advice for potential customers?

MOBIKASA, like any vendor, can only be as good as the requirements that are captured in the scope of work. We know what we wanted to do and how we wanted to do it. So any future clients should know what they want and make sure the requirements fully capture that.  

BACKGROUND

Please describe your company and your position there.

Sachin&Babi is a luxury apparel brand. My role is that of Vice President Ecommerce and Marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA?

Mobikasa managed the redesign of the Sachin&Babi site.

What were your goals for this project?

The goal of the project was to redesign the site to meet brand standards and improve conversion.

SOLUTION

How did you select this vendor?

This is the second time I have worked with Mobikasa, and chose them for this project because they are so reliable and easy to work with.

Describe the project and the services they provided in detail.

It was a complete revamp, and customization of a theme I had selected.

What was the team composition?

The team consisted of several people, creative, graphic design, along with two essential development point people during the entire project. Questions are answered quickly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The site is beautiful, it is in line with the brand and it is far better from a functionality perspective as well as consumer journey POV.

How was project management arranged and how effective was it?

Our project manager Aakash was fantastic, as was our primary development partner Hitesh they consistently met all of our questions and comments with a positive attitude and suggestions that resulted in the desired effect.

What did you find most impressive about this company?

They are truly lovely people, I trust them and they are honest.

Are there any areas for improvement?

Truthfully for what we asked of them, I don't see a need for improvement. They were conscientious, helpful and fair in every way.

BACKGROUND

Please describe your company and your position there.

I work as the Digital Media Manager for the Office of K-16 Initiatives at The City University of New York (CUNY). CUNY and the New York City Department of Education (NYC DOE) – the two largest educations systems of their kind in the country – are deeply connected by the students they serve.

Each year, the NYC DOE educates 1.1 million students in approximately 1,700 schools throughout New York City; Roughly 60% of the NYC DOE’s college-going graduates attend a CUNY college; Nearly 80% of the first-time freshmen at CUNY are graduates of NYC DOE schools.

CUNY’s Office of K-16 Initiatives supports the reciprocal partnership between these systems as well as with community partners to help ensure that entering undergraduates are prepared for success, starting with early education and assisting them up to and through college.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOBIKASA?

We asked Mobikasa to design a web application to automate the process of matching schools with schools and college locations.

What were your goals for this project?

Unfortunately, we currently matched many of our students by hand. It was a task that could be automated. We needed to build an internal management system that would allow us to automate the matching process based on a variety of factors.

SOLUTION

How did you select this vendor?

We have worked with them before. We also scouted 5 other companies to work with. After looking at the cost and comparing it to previous work and referrals from coworkers we decided to go with Mobikasa.

Describe the project and the services they provided in detail.

They designed, developed, and are currently helping us test the features of the software before it is launched. There has been a lot of changes to the scope and they have been very accommodating.

Mobikasa has also helped us troubleshoot problems with the software immediately and have been very willing to work along our timeline. The function versions have been ready for testing, and we have been testing it to make sure it is ready to be launched.

What was the team composition?

We would work with a liaison on the team. The project manager would make sure that all the testing has been done correctly. Also has been very willing to work along our timeline especially since there is a time difference.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are currently still in the testing phase of the project, due to K-16 Initiative timelines. While we have been testing the CUNY Tutor Corps team has been very excited to look at the functionality and to implement it within their workflow.

How was project management arranged and how effective was it?

Their project management was very impressive. We usually communicated through email. The project manager has switched once over time. The current project manager we have been working with has been amazing.

What did you find most impressive about this company?

Communication and timeliness. They are always on top of the work and make sure that issues are resolved quickly.

Are there any areas for improvement?

None