Mitiz Technologies

BACKGROUND

Please describe your company and position.

I am the COO of Nearshore.io

Describe what your company does in a single sentence.

At Nearshore.io, we help U.S. companies move forward with their IT projects by either integrating top-tier talent from Latin America or delivering custom-built solutions through our specialized team.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mitiz Technologies to accomplish?

• Our main focus for hiring Mitiz Technologies involved developing a contemporary online platform which represents our brand image along with our main value proposition.

SOLUTION

How did you find Mitiz Technologies?

• Online Search
• Clutch Site

Why did you select Mitiz Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mitiz Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Mitiz team handled the entire website designing process starting with conceptual development through wireframing stages until completing the implementation of UI/UX features. Responsive design elements along with branding integration were included in the project which connected our content and backend systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project completion happened on time and users already gave positive remarks about both visual appearance and user experience on the site. Users now engage more actively with our digital content because of the modification thus making our digital presence stronger.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management procedures were structured and professional in nature. They responded promptly through their video calling and project management platforms.

What was your primary form of communication with Mitiz Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

The remarkable features of Mitiz Technologies included their fast development process and dedicated attention to details that transformed our creative concepts into an impressive website. During the entire project the team demonstrated excellence in working towards a goal with focused determination.

Are there any areas for improvement or something Mitiz Technologies could have done differently?

No area of improvement, They exceeded all our expectations.

BACKGROUND

Please describe your company and position.

I am the Owner of House Casting

Describe what your company does in a single sentence.

House Casting caters to all aspects of casting for commercial, film, television, print advertising, editorial, catalog, and runway jobs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mitiz Technologies to accomplish?

• we needed a professional web design services to strengthen our presence on the internet. A website required to demonstrate our platform’s features while presenting a sleek professional appearance. Our top priority was discovering a dependable partner to bring our design specifications to life thoroughly.

SOLUTION

How did you find Mitiz Technologies?

• Online Search
• Clutch Site

Why did you select Mitiz Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mitiz Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mitiz Technologies created a responsive dynamic website that maintains our brand identity. Both users and audience can now navigate the website without difficulty thanks to the features that improve user experience which Mitiz Technologies implemented.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our platform receives enhanced usability and improved visual appeal through the introduction of the new website. An easy-to-use interface enables better user connection through our system which expands our audience base.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The workflow together with communication functions at a high level. Their responsiveness matched their proactivity and availability to satisfy all our requirements.

What was your primary form of communication with Mitiz Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Mitiz Technologies demonstrated outstanding performance through their detailed work as well as their dedicated compliance with deadlines and their perfect execution of our original concepts.

Are there any areas for improvement or something Mitiz Technologies could have done differently?

No single thought comes to mind as they delivered a service above and beyond what we anticipated.

BACKGROUND

Please describe your company and position.

I am the Owner of Datable Services

Describe what your company does in a single sentence.

We build software and and product for social impact organizations. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mitiz Technologies to accomplish?

• To develop a web application for collecting tips, donations, sell tickets etc.

SOLUTION

How did you find Mitiz Technologies?

Online Search

Why did you select Mitiz Technologies over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Mitiz Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Below is a detailed breakdown of the scope of work that would typically be required to build a project like Tiphub. Although the specific details would vary based on the project’s exact requirements and features, the following outline covers the key phases and activities that one would expect in such an undertaking.

 
1. Requirements Gathering and Planning:
Stakeholder Interviews and Workshops:
Engage with stakeholders to understand their vision, define core functionalities, and set clear objectives. This may include outlining target user demographics, core use cases (for example, tip sharing, content curation, or community engagement), and the overall mission of the platform.
Market and Competitor Analysis:
Evaluate existing platforms and industry trends to identify opportunities and potential differentiators for Tiphub. This phase informs feature prioritization and helps define a unique value proposition.
Defining User Stories and Use Cases:
Create detailed user stories that map out how different types of users will interact with the system. This helps in setting up clear functional and non-functional requirements.
Project Roadmap and Milestones:
Develop a comprehensive project plan that includes timelines, budget estimates, and key milestones. This roadmap guides the team through subsequent phases and ensures alignment with overall goals.
 
2. System Architecture and Technical Design:
High-Level Architecture Design:
Outline the system’s overall architecture, including frontend, backend, and integration layers. Decide on whether to use a monolithic or microservices architecture based on scalability and maintainability considerations.
Technology Stack Selection:
Choose appropriate technologies for the backend (e.g., Node.js, Python, Ruby), frontend (e.g., React, Angular, Vue.js), database systems (SQL or NoSQL), and any third-party integrations (such as payment gateways or content management systems).
API and Integration Strategy:
Design RESTful or GraphQL APIs that allow seamless communication between the frontend and backend. Plan for any external integrations, such as social media, analytics, or authentication services.
Infrastructure Planning:
Determine hosting solutions (cloud platforms like AWS, Google Cloud, or Azure), deployment pipelines, and scaling strategies. This includes planning for load balancing, caching mechanisms, and disaster recovery.
 
3. Design and User Experience:
Wireframing and Prototyping:
Develop initial wireframes and interactive prototypes to visualize the user interface and experience. This step helps iterate on design concepts before full-scale development.
UI/UX Design:
Create high-fidelity designs that align with the brand identity of Tiphub. This involves designing responsive layouts, user-friendly navigation, and intuitive interfaces for both web and mobile platforms.
User Testing and Feedback:
Conduct usability testing sessions to gather feedback on design prototypes. This iterative process ensures the final design meets user expectations and usability standards.
 
4. Development Phase:
Frontend Development:
Build the client-side application based on the approved designs. This includes implementing interactive elements, state management, and ensuring cross-browser compatibility and responsive design.
Backend Development:
Develop server-side logic, databases, and business processes. This phase includes creating APIs, managing data storage, and implementing security measures such as authentication and authorization.
Integration of Third-Party Services:
Integrate any required third-party services such as payment gateways, analytics tools, email services, and social media APIs.
Content Management and Moderation Tools:
If Tiphub involves user-generated content or tips, include development of tools for content curation, moderation, and reporting to maintain quality and compliance.
 
5. Quality Assurance and Testing:
Unit and Integration Testing:
Develop automated test suites to cover critical functionalities and ensure individual modules work as expected together.
User Acceptance Testing (UAT):
Involve a group of end users in testing the system under real-world scenarios. Feedback from UAT helps identify any final issues or enhancements needed before launch.
Performance and Security Testing:
Conduct load testing to ensure the platform can handle expected traffic, and perform vulnerability assessments to secure user data and transactions.
 
6. Deployment and Maintenance:
Deployment Strategy:
Set up continuous integration and continuous deployment (CI/CD) pipelines to automate the build, test, and deployment processes. This ensures smooth rollouts and quick recovery from any issues.
Monitoring and Analytics:
Implement monitoring tools to track system performance, user behavior, and error logs. Real-time monitoring helps in proactive maintenance and scaling decisions.
Documentation and Training:
Produce comprehensive technical documentation for future maintenance and upgrades. Additionally, provide training materials or sessions for the operations and support teams.
Ongoing Maintenance and Feature Updates:
Plan for regular updates, bug fixes, and feature enhancements based on user feedback and evolving requirements.
 
7. Project Management and Communication:
Agile or Iterative Development Process:
Adopt a project management methodology such as Agile, ensuring regular sprints, reviews, and retrospectives. This helps in accommodating changes and continuously improving the product.
Team Coordination and Communication:
Maintain clear communication channels between designers, developers, testers, and stakeholders. Regular updates, sprint demos, and documentation are crucial to keep everyone aligned.
Risk Management and Contingency Planning:
Identify potential risks early in the project and develop mitigation strategies. This could include technical, operational, or market-related risks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Below is an overview of measurable outcomes—commonly defined as key performance indicators (KPIs) and metrics—that can be used to gauge progress and success for a project like Tiphub:

 
1. User Engagement and Growth:
User Acquisition:
Track the number of new sign-ups or registrations over time. A steady or increasing trend in user acquisition is a direct indicator of the platform’s growing popularity.
Active Users:
Measure daily active users (DAU) and monthly active users (MAU) to understand the engagement level. The DAU/MAU ratio can provide insights into user retention and stickiness.
User Retention Rate:
Evaluate how many users continue to use the platform over a specified period (e.g., 30-day retention). High retention indicates that users find ongoing value in Tiphub.
Session Duration and Frequency:
Monitor how long and how often users are interacting with the platform. Longer sessions and frequent visits typically suggest high engagement.
 
2. User Experience and Satisfaction:
Net Promoter Score (NPS):
Gather feedback on how likely users are to recommend Tiphub to others. A high NPS is a strong indicator of user satisfaction.
Customer Satisfaction (CSAT) Scores:
Use surveys to gauge satisfaction with specific features or the overall experience. Regular feedback helps in identifying areas for improvement.
Usability Testing Results:
Track improvements in user testing scenarios, such as task completion rates and error reduction during interactions. This reflects the quality of the user interface and user experience.
User Feedback and Reviews:
Analyze qualitative feedback from in-app reviews, social media, and support channels to understand pain points and satisfaction levels.
 
3. Technical Performance:
System Uptime and Reliability:
Monitor uptime metrics to ensure the platform is accessible to users most of the time. High uptime percentages correlate with reliability and user trust.
Page Load and Response Times:
Evaluate performance metrics such as average load time, server response time, and the speed at which interactive elements become responsive. Faster speeds generally contribute to better user experiences.
Error Rates and Bug Counts:
Track the frequency of errors or bugs reported during a given period. A declining trend in error rates suggests effective maintenance and improvements.
Scalability Metrics:
Assess how the system performs under load (e.g., during peak usage periods) to ensure the platform can handle growth without performance degradation.
 
4. Business and Financial Metrics:
Revenue Generation:
Measure revenue from any monetization strategies (such as subscriptions, ads, or premium features). Revenue growth is a clear sign of the project’s market acceptance.
Cost Efficiency and ROI:
Compare the development and operational costs against generated revenue to evaluate the return on investment (ROI).
Customer Acquisition Cost (CAC) and Lifetime Value (LTV):
Analyze the cost incurred to acquire a customer relative to the projected revenue they generate over time. A favorable LTV-to-CAC ratio is a strong indicator of long-term success.
 
5. Operational and Process Metrics:
Deployment Frequency and Cycle Time:
Track how often updates are deployed and the time taken from development to release. Faster cycles can indicate a well-functioning agile process and effective project management.
Incident Response and Resolution Time:
Measure the time taken to respond to and resolve system issues or bugs. Quick resolution times contribute to overall system reliability and user trust.
Team Productivity and Efficiency:
Utilize metrics such as sprint velocity, task completion rates, and adherence to deadlines. These indicate the health of the project management process and team performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agile and Iterative Process:
Structured Sprints and Milestones:
The team broke the work into well-defined sprints and milestones. This helped in organizing tasks into manageable segments, allowing for continuous progress tracking and frequent assessment of deliverables.
Regular Sprint Reviews and Retrospectives:
Regular reviews meant that each sprint’s outcomes were evaluated. This not only ensured alignment with the project’s overall goals but also provided opportunities for the team to adjust their processes and priorities based on feedback.
 
On-Time Delivery:
Timely Milestone Achievement:
For the most part, the team succeeded in delivering key items on schedule. The structured sprint cycles and clearly defined deliverables allowed the team to stay on track, even if there were occasional minor adjustments. These minor delays, when they occurred, were quickly addressed through transparent communication and quick remedial actions.
Effective Use of Continuous Integration/Continuous Deployment (CI/CD):
The adoption of CI/CD practices helped in maintaining a steady flow of updates. This not only facilitated on-time releases but also made it easier to spot and correct issues early on.
 
Responsiveness to Stakeholder Needs:
Proactive Communication:
The team maintained open lines of communication with stakeholders. Regular updates, sprint demos, and feedback sessions ensured that stakeholder concerns and needs were continuously incorporated into the development process.
Flexibility and Adaptability:
When new needs or adjustments arose, the project management framework allowed the team to reprioritize tasks. This flexibility meant that even if initial plans had to be modified, the final deliverables remained aligned with stakeholder expectations.
Iterative Feedback Integration:
By building a system that allowed iterative releases, the team ensured that feedback was promptly integrated. This iterative loop of delivery, feedback, and adjustment helped maintain a product that evolved in line with user needs.

What was your primary form of communication with Mitiz Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

very engqging team, even if projects slided from expected deliverable timelines there was great communication from the team. 

Are there any areas for improvement or something Mitiz Technologies could have done differently?

i think for the price, time and engagement they did a great job. 

BACKGROUND

Please describe your company and your position there.

Founder. Software and app development company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mitiz Technologies, and what were your goals?

We've used Mitiz Tech's services for a few projects ranging from custom web app from scratch using Drupal to WordPress website development and design.

SOLUTION

How did you select this vendor and what were the deciding factors?

We conducted a thorough search and review process, initially using multiple freelance platforms and eventually landing on Elance (now Upwork) and chose Pankaj of Mitiz to work with. No regrets.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had developed a detailed spec originally for the app - starting as a web based app then eventually mobile based on Drupal. Pankaj worked with us from the beginning to set up the platform, provide prototypes, and eventually launching and iterating the app. We've also had smaller projects from quick troubleshooting of a WordPress issue to full design and deployment of web pages.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a few members of Mitiz who were all great.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Mitiz always produced amazing products for us, from a fully functional high performing app to beautiful web designs.

Describe their project management style, including communication tools and timeliness.

Responsive, clear communication through UpWork which was perfect for us.

What did you find most impressive or unique about this company?

Their willingness to help, communicate, and understand our goals was impressive.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

We are a digital marketing company and I am marketing director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mitiz Technologies?

We hired Mitiz for development of the web and mobile application.

What were your goals for this project?

Our goal was to develop the application for our internal use and after product beta testing and firm stabilization, we planned to launch for the end users.

SOLUTION

How did you select this vendor?

We contacted Mitiz after getting referral from one of our business associates.

Describe the project in detail.

One of the biggest challenges for any organization is to manage the leads and positive prospects. The web application provides the functionalities to manage the leads in a smarter way, manage follow-ups, manage clients, manage invoices, pending leads management and a lot more. We can create different roles and assign respective permissions that the users will be authorized to access. This ensures the super administrator to manage the various modules easily. One cannot view the restricted module which makes the application more reliable and secure. The payment invoices can be created manually or configured to get created automatically. Payment follow-ups is a handy module which helps to manage the payments with respect to the invoices generated manually or automatically. Ticketing module plays a vital role in managing the incidents/issues/queries reported by clients. Clients create tickets/incidents that are assigned automatically to the respective department or user. They respond to the client accordingly or pass on the ticket to the concerned person/team. Clients can view the current status of the ticket and complete history of the communications done within that ticket. To summarize, the application is a complete package of CRM tool which is quite handy, reliable, secure and scalable.

What was the team composition?

Mitiz works well as a Team and they assign respective resources throughout the project life cycle. The team involved a Project Manager, 3 Developers, 1 Tester and 1 UX designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Mitiz delivered the application as we expected. We are using it for our own company and testing it internally. We have a team of 50 people and client size of around 500. All are using it and we are not seeing any major issue as of now. Although, there were few minor bugs that Mitiz happily fixed when we sent them the compiled list of all issues. When we will be sure about the application performance, eventually we will launch it as a SaaS with a subscription model.

How effective was the workflow between your team and theirs?

Mitiz does understand the scope of work and works well to yield the expected outcome. They provide different communication channels to provide seamless communication throughout the project life cycle e.g. Skype, email, Google Hangouts, Slack, phone etc. We have daily sync-up calls, chats to get the update about the project and provide instructions. They ask questions in case of any points that is not clear to them. Overall, they manage the project very well.

What did you find most impressive about this company?

Mitiz is a team of gems. They have good developers who work with the clients directly and assure the best delivery. Their promptness and loyalty towards project is highly appreciable. They always keep you informed about their scheduled holidays, ask relevant questions related to project. Their commitment level is hundred percent.

Are there any areas for improvement?

Mitiz should ensure that they have resources of all the technologies that are in demand today so that they can retain more & more clients.

BACKGROUND

Please describe your company and position.

I am the CEO of Hadley Designs

Describe what your company does in a single sentence.

Hadley Designs creates invitations, printables, and home decor to help you celebrate life’s joyful moments. Pick from hundreds of templates that you can instantly download, customize, then print as many as you  need

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mitiz Technologies to accomplish?

• we hired Mitiz Technologies to integrate into our design workflow software features powered by OpenAI. Our objective was therefore to build assistive AI agents that would assist the designers in the ideation process and do design reviews to offer intelligent feedback and perform design tasks repetitively

SOLUTION

How did you find Mitiz Technologies?

• Online Search
• Clutch Site

Why did you select Mitiz Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mitiz Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They started with the exploratory stage where they got to know our design processes and further conducted the questionnaire survey among the members of our team. This laid good foundation as they came up with an implementation strategy that was in tune with our business vision and mission

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership with Mitiz Technologies has turned out to be very mutually beneficial for Hadley Designs. These effects have had even a drastic impact on operations along the various dimensions of business operations
From efficiency point of view, I think, there is a drastic change and vast improvement in the speed of designing. Some tasks that used to take the entire week to complete, can now be achieved within a day, with the AI assistant doing most of the tedious technical work

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was characterized by good communication throughout the execution of the project. By working with the Mitiz team, we received nothing but the best professional service and prompt attention to our issue. They had an accommodating approach to the planning of the project with weekly check-ins and schedules kept up. It is common to use an iterative approach which enabled testing of the features in phases and feedback which was integrated

What was your primary form of communication with Mitiz Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

NA.

Are there any areas for improvement or something Mitiz Technologies could have done differently?

Nothing comes to my mind. They met all our expectations.

BACKGROUND

Please describe your company and position.

I am the Owner of Textile

Describe what your company does in a single sentence.

Textile combines turnkey IoT and advanced machine learning to create engaging and measurable customer experiences for retailers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mitiz Technologies to accomplish?

• we hired Mitiz Technologies to carry out a development outreach campaign which sought LLM (Large Language Model) integration opportunities for our products.

SOLUTION

How did you find Mitiz Technologies?

• Online Search
• Clutch Site

Why did you select Mitiz Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mitiz Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The LLM integration outreach activities by Mitiz Technologies focused on locating target leads to develop messaging and create relationships with potential clients. The key work products of this project involved developing plans and generating reports in addition to the practices of lead generation and outreach execution actions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

we observed a major increase in lead quality while starting new partnership negotiations and achieving better market position in the AI tooling sector.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mitiz Technologies showed quick responsiveness and clear communication of progress. They met all project schedule requirements.

What was your primary form of communication with Mitiz Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Mitiz Technologies profound knowledge about AI environments along with LLM applications to deliver practical outreach achievements.

Are there any areas for improvement or something Mitiz Technologies could have done differently?

No major problems arose from our collaboration process which delivered every expectation we had set.

BACKGROUND

Please describe your company and position.

I am the Owner of Shovels

Describe what your company does in a single sentence.

At Shovels, we make building permit data useful. We continuously track, normalize, and categorize hundreds of millions of building permit records across the country.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mitiz Technologies to accomplish?

• We hired Mitiz Technologies for Custom Software Development to enhance our platform’s functionality and scalability.

SOLUTION

How did you find Mitiz Technologies?

Online Search

Why did you select Mitiz Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mitiz Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team performed a comprehensive code audit, restructured our data architecture, and implemented new user roles and features. Their ability to adapt to changing requirements while maintaining development efficiency was impressive.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration led to measurable improvements:

• Successful implementation of all planned features
• Increased user engagement
• Efficient project management and on-time delivery

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their structured workflow and proactive approach made the development process seamless. The team quickly addressed inquiries, provided valuable suggestions, and ensured a high-quality end product.

What was your primary form of communication with Mitiz Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to adapt to evolving requirements and efficiently scale their team when needed was remarkable. Their expertise and commitment to delivering a superior solution made a significant impact.

Are there any areas for improvement or something Mitiz Technologies could have done differently?

No, We had a great experience

BACKGROUND

Please describe your company and your position there.

Owner of company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mitiz Technologies, and what were your goals?

ReturnMe was looking for a new website as our old one was built about 10 years ago and was not meeting our current growth demands

SOLUTION

How did you select Mitiz Technologies and what were the deciding factors?

We interviewed several companies and after research and interviews we selected Mitiz Technologies

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They had to rebuild from scratch our website from the backend, database and front end design. Our app also had to be designed for both ios and android

How many people from the vendor's team worked with you, and what were their positions?

3-4 people

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They were able to hit milestones and the quality of work was great. very happy with the current website and dont have any bugs or problems

Describe their project management style, including communication tools and timelines.

We had a dedicated project manager that would meet with our team once a week on updates and status of progress

What did you find most impressive or unique about this company?

They have quick support. We are able to reach them via email and skype with quick response. Whenever i need to have a meeting they are available to chat.

Are there any areas for improvement or something they could have done differently?

overall great company to work with, no issues