Mirazon

BACKGROUND

Please describe your company and position.

I am the Manager of Information Systems of Derby Supply Chain Solutions

Describe what your company does in a single sentence.

Derby Supply Chain Solutions is a third-party logistics provider offering warehousing, fulfillment, packaging, and supply chain solutions for growing businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mirazon to accomplish?

• Managed Services for Network Infrastructure

SOLUTION

How did you find Mirazon?

We are a long-time customer and have worked with Mirazon for many years.

Why did you select Mirazon over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Trust and reliability

How many teammates from Mirazon were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mirazon provided end-to-end network infrastructure services, including network design, equipment configuration, installation support, ongoing management, and monitoring. Their work included evaluating our infrastructure needs, designing a reliable and scalable network architecture, configuring switches, firewalls, wireless access points, and related systems, assisting with deployment, and helping ensure the environment was stable, secure, and properly monitored after implementation. Key deliverables included a functional network design, configured network hardware, documentation and guidance, monitoring setup, and continued support for troubleshooting and optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully delivered the core network infrastructure needed to support operations at our new facility, including firewall deployment, switch configuration, internet connectivity, and wireless coverage. Mirazon helped ensure the site was operational, secure, and connected to our broader organization-wide network environment. As part of the larger managed services implementation, the work also improved consistency, visibility, and supportability across our network infrastructure. The measurable outcomes included a fully deployed and functional network at the new facility, reliable internet and wireless access for users and devices, and centralized monitoring and management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mirazon’s project management was excellent. The project was well organized, clearly communicated, and completed well within the required timeframes. Their team was responsive throughout the process, kept us informed, and addressed our needs quickly and professionally. We always had confidence that the work was being handled properly and that deadlines would be met.

What was your primary form of communication with Mirazon?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Mirazon was their thorough planning, attention to detail, and willingness to take ownership of our infrastructure needs while still respecting our internal network design standards and requirements. They did not approach the work as a one-size-fits-all implementation. Instead, they took the time to understand our environment, align with our goals, and act as a true partner in managing and improving our network infrastructure. Their team consistently delivers high-quality work, communicates clearly, meets deadlines, and provides strong value. We have a high level of trust in their expertise and would confidently recommend them.

Are there any areas for improvement or something Mirazon could have done differently?

I do not have any meaningful areas for improvement to note. We were extremely satisfied with Mirazon’s work, communication, and overall partnership. They delivered what we needed, met our expectations, and handled the project with professionalism from start to finish.

BACKGROUND

Please describe your company and position.

I am an Executive of Scott Properties

Describe what your company does in a single sentence.

Commercial and Multi Family real estate and implement dealerships.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mirazon to accomplish?

• Managed IT Services and Specialized IT Projects

SOLUTION

How did you find Mirazon?

• Online Search
• Referral

Why did you select Mirazon over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Mirazon were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide help desk and managed network services including consultation for data storage, disaster recovery and hardware maintenance and replacement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Mirazon provides quality IT managed network and help desk services. The team at Mirazon is extremely helpful and keeps communication in terms that are easily understood, even for individuals that are not well versed with technology. The team assigned to my account has always been available when needed and keeps me well informed of any changes that need to be enabled in our environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivery and response has always been timely.

What was your primary form of communication with Mirazon?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Mirazon provides quality IT services with a personal touch. Account representatives are always available and work as part of your team, creating a seamless environment.

Are there any areas for improvement or something Mirazon could have done differently?

Overall, our experience has been great. I haven't had any issues with Mirazon that aren't standard in their industry, and any problems I did have were resolved quickly.

BACKGROUND

Please describe your company and position.

I am the IT Director of UFCW 227

Describe what your company does in a single sentence.

We are a labor union serving workers primarily in retail grocery and food packing and manufacturing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mirazon to accomplish?

• Modernize our infrastructure
• Secure our data and make smart choices about remote access
• Streamline support and service for our end users

SOLUTION

How did you find Mirazon?

• Online Search
• Referral

Why did you select Mirazon over others?

• High ratings
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We started working with Mirazon in 2018 looking for a partner who could help us make smart choices as we modernized our equipment and processes. Our first project was cleaning up our existing tech closet, some intense cable management, and the install of a new firewall, switches, and wireless access points. After the success of our initial project they replaced our aging server in 2019 which was complicated by the fact that we were in the midst of a major software changeover for our main member management platform and had to be able to access our old and new systems in the same environment. This entire process was more seamless than I would have thought possible. In 2020 we focused on remote work (as did everyone else) and Mirazon helped us select the best tools to allow secure access for our staff when not in the office. In 2021 we started the process of moving to managed services, beginning with their Managed Firewall offering and in 2022 we added Managed Network, upgraded much of the equipment installed in 2018 as well as implementing MFA for all of our end users. This project in particular was brought about by new requirements for our Cyber Liability insurance and was on an extremely tight timeline that would not have been possible without their help and efficient scheduling. 2023 into 2024 brought an office move for our business and Mirazon was instrumental in planning and executing this transition with minimal downtime, helping us plan which equipment to replace, what we could pre-stage before the actual move, and when to make the cutover in order to have the smallest possible impact. Their help on the ground was essential to getting our new office ready so that our staff could hit the ground running in the new space on day one. In 2025 we signed on to Co-Managed Services which takes significant pressure off our in-house tech team by helping automate everyday tasks and giving access to a suite of tools and additional support staff for any issues that arise. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our overarching goals in working with Mirazon have been to be more secure and more efficient. The implementation of the solutions recommended to us over the last 8 years have helped to keep our data and systems safe against intrusions and this work is ongoing. These solutions and their continued guidance and support have also enabled our tech team to spend less time dealing with equipment problems and outside threats and more time on data and analytics to help our organization grow and use our resources wisely. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mirazon has always been extremely responsive and jobs completed on time or early. They are also ready and willing to step in on projects with tight deadlines and help get us over the finish line when something unexpected comes up. Communication is easy via both phone and email and I can always count on a quick response.

What was your primary form of communication with Mirazon?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The breadth and depth of knowledge thoughrout their staff is amazing. I know no matter the problem I'm facing there will be someone there who can either get me the answer or point me to the person on their team who can get that answer. I am also impressed by their commitment to furthering tech education not just for their clients but for the community through monthly lunch & learn events and their involvement with community organizations and events that seek to make our city a better place.

Are there any areas for improvement or something Mirazon could have done differently?

I have zero complaints and have been a happy customer for almost a decade now, looking forward to many years to come!

BACKGROUND

Please describe your company and position.

 I am the engineering manager of an automotive company 

Describe what your company does in a single sentence.

Tier 1 Automotive Automated Equipment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mirazon to accomplish?

• Migrate Email

SOLUTION

How did you find Mirazon?

Referral

Why did you select Mirazon over others?

Referred to me

How many teammates from Mirazon were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Migrate email to cloud based and move away from legacy internal server

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No email issues after migration.....no real metrics

Describe their project management. Did they deliver items on time? How did they respond to your needs?

on time and professional

What was your primary form of communication with Mirazon?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were on n time, knowledgeable, and professional.

BACKGROUND

Introduce your business and what you do there.

I’m the director of technology at Sacred Heart Schools, a Catholic educational community offering preschool through high school and arts programs. We focus on academic excellence, character development, and spiritual growth for diverse learners.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mirazon to accomplish for your business?

We needed help with our technology needs.

SOLUTION

What was the scope of their involvement?

Mirazon has helped us with everything from acquiring hardware, licensing, and installations to ongoing support. The team has installed servers with data centers, SAN, NAS, firewalls, networking equipment, data and cybersecurity, Microsoft licensing, and more.

What is the team composition?

We work with multiple teammates from Mirazon.

How did you come to work with Mirazon?

Someone referred Mirazon to us, and we’ve had a long-time partnership with the company. We chose them over other options because they had high ratings, were close to our geographic location, had a great culture fit, offered good value for the cost, and had company values aligned with ours. Moreover, they had a deep expertise across their staff, so no matter the challenge, they always had someone with the knowledge we needed, exactly when we needed it.

How much have you invested with them?

We’ve spent a considerable amount of money with them.

What is the status of this engagement?

We started working with them in January 2000, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen year-to-year growth and increased teacher, staff, and student confidence in using technology. Mirazon has helped our campus be a leader in technology integration and implementation. Overall, things work, and people don’t come to us because something is broken.

How did Mirazon perform from a project management standpoint?

Mirazon is proactive in reaching out and asking when and how they can help us and where they can look to alleviate our pain points. We communicate via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

Mirazon understands our needs in the education space. They don’t push us to solutions we don’t need and admit if something isn’t the right choice for us. The team always finds better ways to do things.

Are there any areas they could improve?

I don’t think there’s anything they can improve on. We’ve been very appreciative of our partnership along the way over the many years and projects we’ve worked on with them.

BACKGROUND

Introduce your business and what you do there.

I’m the IT administrator of a company that manufactures high-quality, innovative garage doors for residential and commercial use, focusing on exceptional design, durability, and customer service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mirazon?

We needed help with a complete replacement and migration of our networking and server infrastructure, including servers, shared storage, backup software, and wireless networking.

SOLUTION

What was the scope of their involvement?

Mirazon provided a complete overhaul of the aging and dated technology throughout our main location and data center and each of our five distribution centers across the US. The team delivered new hardware, including servers, shared storage, switches, firewalls, access points, VMware software, Veeam software, installation, configuration, and ongoing support.

What is the team composition?

We worked with 2–5 teammates from Mirazon.

How did you come to work with Mirazon?

We met Mirazon at a VMware user group meeting. We chose them over other IT service providers because they were a great culture fit, had good value for the cost, and had company values aligned with ours.

What is the status of this engagement?

We worked with Mirazon from October 2023–October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Mirazon replaced each distribution center's hardware, including firewalls, switches, and access points. The hardware being replaced was end-of-life and not current with standard practices. Each distribution center was configured and standardized to use VLANs and policies. We also noted less downtime and faster speeds.

How did Mirazon perform from a project management standpoint?

Mirazon delivered on time. We communicated via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

No matter what employee was involved, everyone knew exactly what was going on and what needed to be completed.

Are there any areas they could improve?

No, there weren't any.

BACKGROUND

Introduce your business and what you do there.

I’m the co-CEO of I Would Rather Be Reading (IWRBR), a nonprofit organization that provides trauma-responsive literacy tutoring, enrichment, and safe after-school programming that helps kids grow, learn, and thrive.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mirazon to accomplish for your nonprofit’s literacy and after-school programs?

We hired Mirazon to help us streamline our technology systems by providing support with Google Workspace, setting up new computers for staff, and ensuring strong, reliable internet connectivity across our literacy and after-school program sites.

SOLUTION

Can you describe the scope of work Mirazon handled for this project?

Mirazon connected our Squarespace account to transition our G Suite subscription directly to Google as the vendor, updated our domain from .education to .org, set up 15 new computers for our team, and introduced us to a wiring partner who helped boost internet connectivity across our entire office space. Mirazon mainly coordinated with the wiring partner.

What is the team composition?

We worked with one teammate from Mirazon.

How did you come to work with Mirazon?

We found Mirazon through a referral. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, offered good value for the cost, and had company values that aligned with ours.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from October–November 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our work with Mirazon resulted in several measurable improvements: our staff experienced faster and more reliable internet connectivity across the entire office, 15 new computers were fully deployed and operating without issues, our team transitioned smoothly to our updated .org domain, and our Google Workspace management became more efficient after moving to Google as the direct vendor. These upgrades improved staff productivity, reduced technical downtime, and strengthened overall operational capacity for our literacy and after-school programs.

Specifically, internet-related interruptions dropped by an estimated 60%, allowing staff to stay connected during tutoring prep, data entry, and program coordination. Staff onboarding time decreased by 40% because 15 new computers were pre-configured and ready for immediate use. Email and file access issues decreased significantly after transitioning to Google Workspace as the direct vendor, reducing support tickets by roughly 50%. Overall staff productivity improved, with team members reporting faster load times, fewer glitches during virtual meetings, and smoother coordination between program sites.

How did Mirazon perform from a project management standpoint?

Mirazon delivered on time. We communicated in person.

What did you find most impressive about them?

What impressed us most about working with Mirazon was their seamless project delivery, exceptional project management, and truly outstanding customer service. Their team was proactive, responsive, and incredibly easy to work with — making every step of the process smooth, clear, and efficient.

Are there any areas they could improve?

Mirazon was great; there was nothing they could improve on.

BACKGROUND

Please describe your company and position.

 I am the Director of Technology of an education company 

Describe what your company does in a single sentence.

We are an elementary school district that serves students grade Pre-K through 6 grade.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mirazon to accomplish?

• Server, SAN, and Backup System Upgrades

SOLUTION

How did you find Mirazon?

• Referral
• Other

Why did you select Mirazon over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mirazon were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 Assessment of existing environment. Recommended replacement path. Facilitated the sale of goods & services/scope of work. Assigned engineers / Implemented the scope of work. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Demonstration of customer service.

Quality of engineers.

Recommending proven, reliable technology.

Accurate preparation of time and planning to complete the project.

Post-project support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was perfect in every way; never over promised.  They responded to all of our needs, doing it with excellent customer service and technical expertise.

What was your primary form of communication with Mirazon?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are all very friendly and personable, all while being professional and skilled in their craft.

Are there any areas for improvement or something Mirazon could have done differently?

None.  Happy with every aspect so far.

BACKGROUND

Please describe your company and position.

 I am the IT of a construction company 

Describe what your company does in a single sentence.

Healthcare construction, mainly on military facilities and FAA construction

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mirazon to accomplish?

Assist with IT needs

SOLUTION

How did you find Mirazon?

Prior work with them

Why did you select Mirazon over others?

Used them before

How many teammates from Mirazon were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mirazon is our backup for everything.  Describing in detail would take too long

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Continue a working environment and upgrades for employees to not even notice and continue working

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very timely in responding, always meeting needs

What was your primary form of communication with Mirazon?

Email or Messaging App

What did you find most impressive or unique about this company?

They are friendly.

Are there any areas for improvement or something Mirazon could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m the office manager at Modern Chiropractic and Injury , a healthcare company. We provide chiropractic care, focusing on addressing symptoms and underlying health issues through a collaborative, patient-centered approach.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mirazon?

We needed all new computers and a security and encryption setup. We were essentially starting from the beginning and needed to build an efficient and secure network.

SOLUTION

What was the scope of their involvement?

Mirazon set up our secure firewall, network, and Microsoft features. They also created professional work email addresses, a new server, and workstations. Additionally, they set up CrowdStrike encryption and user support.

What is the team composition?

We worked with two teammates from Mirazon.

How did you come to work with Mirazon?

I met their representative at a networking group I’m involved in. Mirazon was able to help me immediately in a crisis when others had left me struggling to regain control over my hacked email address. That’s why we chose them.

How much have you invested with them?

We spent $6,900.

What is the status of this engagement?

We started the first project in May 2024 and finished the last piece of the puzzle in April 2025. We had several different projects since we did it in chunks that were affordable to our business.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything started working the way it should, and we became efficient. I no longer struggle with tech issues; I just call my engineer at Mirazon. They made it easy. In fact, there were a couple of integration issues, but the team solved them before I even knew about them.

How did Mirazon perform from a project management standpoint?

Mirazon’s project management was good. Their responses were near-immediate with both of my contacts. Anytime I had a question or problem, I reached out to my tech, and he would remote in and fix it or guide me through fixing it. We communicated via Microsoft Teams and email.

What did you find most impressive about them?

They helped us plan for the future and ensured that our next 5–10 years are computer problem-free.

Are there any areas they could improve?

No, there aren’t any.