Mindpath Technology Limited

BACKGROUND

Please describe your company and position.

I am the Founder of Youchoosework.com

Describe what your company does in a single sentence.

A technology platform that links flexible workers with childcare providers directly and cutting out expensive agencies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindpath Technology Limited to accomplish?

• Build an online booking tool for the childcare staffing sector

SOLUTION

How did you find Mindpath Technology Limited?

Online Search

Why did you select Mindpath Technology Limited over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Mindpath Technology Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Convert an MVP web app into a fully fledged web app booking tool for childcare providers and create a mobile app from scratch for Android and iOS for flexible workers. Redesign and build a new website. Support through the full development life cycle from requirements, through multiple rounds of enhancements, to testing and go-live.

Deliverables:

New website

New web app

New mobile app

Website chatbot

AI enabled WhatsApp chatbot

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A well performing web app with great feedback from customers.

Bookings on the website translating to 6k in weekly revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I enjoy working with mindpath because they have a really flexible and collaborative working style. Deliverables we're largely on time and delays were often due to my evolving requirements, which were always accommodated, which I really appreciated.

What was your primary form of communication with Mindpath Technology Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The flexible approach of the people is what makes mindpath stand out against their peers. Shivani in particular understands our business exceptionally well and this helps her deliver excellent client service to us. We have also had a great web product from Lavish. There is also no hard sell and costs are reasonable.

Are there any areas for improvement or something Mindpath Technology Limited could have done differently?

The testing and go-live processes could be improved and made more rigorous and stage-gated.

BACKGROUND

Please describe your company and position.

I am the Founder of The Bench Consulting

Describe what your company does in a single sentence.

We assist business in finding the right IT solutions and professionals by leveraging our global partners and advanced artificial intelligence technologies to transform your business operations and vision. With AI solutions , we enable you to optimize processes, personalize customer experience and gain deeper insights from data , ultimately leading to a more efficient , competitive and forward-thinking organization. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindpath Technology Limited to accomplish?

• Web Designing
• Data Engineering
• Business Process Automation

SOLUTION

How did you find Mindpath Technology Limited?

• Online Search
• Referral

Why did you select Mindpath Technology Limited over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Mindpath Technology Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Data Pipeline Design
2. Data Infestion and curation
3. Integration 
4. Data Modeling 
5. Monitoring
6. Reporing
7. Witeframes and Mockups
8. UX/ UI Design
9. Responsive Design
10. Content Management
11. Hosting
12. Depliyment
13. Documentation
14. Transitioning

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

### **Measurable Outcomes for Data Engineering Projects:**

1. Data Accuracy and Quality: Achieved a 99.9% data accuracy rate with a 0.5% reduction in data errors after implementing validation rules.
2. Pipeline Efficiency and Performance: Reduced data processing time by 25% from 10 hours to 7.5 hours through optimization techniques.
3. Data Availability and Reliability: Increased system uptime to 99.95%, reducing downtime from 4 hours to 30 minutes per month.
4. Cost Efficiency: Reduced cloud storage costs by 25% through data partitioning and efficient storage techniques.
5. Data Accessibility and Usability: Improved average query response time from 3 seconds to 0.8 seconds, leading to a 30% increase in data usage by business teams.
6. User Engagement and Interaction: Reduced bounce rate from 50% to 30% after redesigning the homepage layout, leading to a 20% increase in user engagement.
7. Page Load Time and Performance: Decreased average page load time from 3.5 seconds to 1.8 seconds, resulting in a 25% increase in user retention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very Matured Agile adoption across team to reflect business objectives with early feedback and roadmap review in defined meeting cadance

What was your primary form of communication with Mindpath Technology Limited?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by the team's innovative technology stacks with such a great skill set composition enabled us to meet our business goals in limited time .

Are there any areas for improvement or something Mindpath Technology Limited could have done differently?

Keep Doing the great work

BACKGROUND

Please describe your company and position.

I am the Owner of GigCX Marketplace

Describe what your company does in a single sentence.

We are a call centre software company connecting people looking for gig work with Mid to Large businesses who want to save money on labour with flexible remote customer service teams.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindpath Technology Limited to accomplish?

• Building a Custom SMS System that interfaces with Hubspot CRM
• Power BI Reporting for the business
• Automated text funnels based on customer lifecycle stage
• Live chat improvements to allow people to reply to a text and talk to us through our live chat team.
• Building external Databases
• Setup and Management of cloud based servers

SOLUTION

How did you find Mindpath Technology Limited?

Online Search

Why did you select Mindpath Technology Limited over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Mindpath Technology Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: Custom Twilio SMS System, Power BI Reporting, HubSpot Integrations, Live Chat Improvements, and Cloud Management

1. Building a Custom Twilio SMS System That Interfaces with HubSpot CRM

• Summary: Develop a fully integrated SMS solution using Twilio that syncs seamlessly with HubSpot CRM. This system will allow businesses to send, receive, and track SMS communications directly within HubSpot, providing a unified view of customer interactions.
• Key Deliverables:
  • Twilio Account Setup: Configure Twilio account and API integration with HubSpot CRM.
  • Custom SMS Interface: Create a custom interface within HubSpot to enable sending and receiving SMS messages.
  • Syncing SMS with HubSpot: Ensure all SMS conversations are logged in HubSpot for the corresponding contact or lead, allowing for comprehensive communication tracking.
  • Automation Triggers: Set up automation rules to send SMS based on certain actions or customer lifecycle stages in HubSpot.
  • Reporting: Develop reporting tools within HubSpot to track SMS performance (e.g., delivery rates, response rates).
  • Opt-out Management: Ensure compliance with SMS regulations by implementing opt-out management and ensuring all messages include a clear opt-out option.

2. Power BI Reporting for Business Costs, Lead Times, Goals, and Deliverables

• Summary: Develop Power BI dashboards and reports to provide visibility into business performance metrics, including financials, lead times, goals, and project deliverables.
• Key Deliverables:
  • Data Integration: Connect Power BI with various data sources (HubSpot, Twilio, Google Sheets, etc.) to gather business data.
  • Custom Dashboards: Build user-friendly, customizable dashboards that display key business metrics such as costs, revenue, lead times, and project statuses.
  • Financial Reporting: Develop financial reports showing labor costs, operational expenses, and profitability.
  • KPI Tracking: Set up KPIs related to business goals, sales funnels, and customer engagement.
  • Automated Data Refresh: Configure automated data refresh schedules to keep Power BI reports up-to-date.
  • Visualization and Analysis: Implement charts, graphs, and tables to make business insights more digestible and actionable.
    
    

3. Automated Text Funnels in HubSpot as a Custom Application Integration with Twilio Based on Customer Lifecycle Stage

• Summary: Build automated SMS communication funnels within HubSpot using Twilio, customized according to the customer's lifecycle stage (e.g., lead, prospect, customer).
• Key Deliverables:
  • Custom Application Integration: Build a custom application that integrates HubSpot's customer lifecycle stages with Twilio’s SMS system.
  • Automated Workflows: Create HubSpot workflows that automatically trigger SMS messages based on customer actions (e.g., signing up, making a purchase, or requesting support).
  • Personalized SMS Templates: Develop customizable SMS templates that can be tailored to different customer segments or lifecycle stages.
  • Customer Journey Mapping: Map out customer journeys to determine key points where automated texts will provide the most value.
  • Response Tracking: Ensure that responses to automated texts are logged and tracked in HubSpot.
  • A/B Testing: Implement A/B testing for different SMS funnels to determine the most effective messaging.

4. Drift.com Live Chat Improvements to Allow SMS Reply via Twilio

• Summary: Enhance Drift.com live chat capabilities by integrating Twilio to allow customers to continue conversations through SMS after initiating contact via live chat.
• Key Deliverables:
  • Twilio and Drift.com Integration: Build an integration between Twilio and Drift.com to allow seamless transition from live chat to SMS.
  • Two-Way Communication: Ensure that customers can reply via SMS and continue their conversation with the live chat team.
  • Chat Logging: Automatically log all SMS replies within Drift or HubSpot for ongoing tracking of customer interactions.
  • Notification System: Set up notifications for live chat agents when customers continue conversations via SMS.
  • Enhanced Customer Experience: Ensure the customer has a smooth transition from live chat to SMS with no interruption in service quality. 

5. Setup and Management of Cloud-Based Servers with Google Cloud

• Summary: Establish and manage cloud infrastructure on Google Cloud to support the business’s digital applications and systems, ensuring scalability, security, and high availability.
• Key Deliverables:
  • Google Cloud Setup: Configure Google Cloud instances to host various applications, including the Twilio-HubSpot integrations, Power BI reports, and Drift live chat systems.
  • Server Management: Ongoing management and monitoring of cloud servers, ensuring optimal performance, security, and cost-efficiency.
  • Scalability: Set up auto-scaling features to adjust server capacity based on real-time demand.
  • Backup and Recovery: Implement backup solutions and disaster recovery plans to ensure data security and business continuity.
  • Security Management: Establish security protocols, including firewalls, encryption, and multi-factor authentication to protect sensitive business data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that demonstrate progress or success could include the following:

1. Twilio SMS System Integration with HubSpot CRM
   1. Increased customer engagement: Measured by the number of SMS interactions logged in HubSpot.
   2. Improved response rates: SMS response rates compared to previous communication channels (email, phone).
   3. Faster lead follow-up: Reduced average time to first customer response after initiating an SMS conversation.
   4. Compliance and opt-out rates: High compliance with SMS regulations, reflected in opt-out rates and minimal complaints.
2. Power BI Reporting
   1. Improved decision-making: Enhanced business insights from real-time reporting, as indicated by stakeholder feedback.
   2. Financial transparency: Clear visibility into labor costs, overheads, and savings, leading to optimized budget allocation.
   3. Reduced reporting time: Significant reduction in time spent generating reports, with automated data refreshes.
   4. KPI tracking: Ability to track and achieve key business metrics such as cost per lead, average lead time, and goal achievement rate.
3. Automated Text Funnels with Twilio and HubSpot
   1. Higher conversion rates: Increased lead-to-customer conversion rates, thanks to targeted and personalized SMS campaigns.
   2. Faster customer journey progression: Reduced time between customer lifecycle stages, from lead to active client.
   3. Increased engagement: Higher click-through and response rates from automated, lifecycle-based SMS funnels.
   4. Streamlined workflows: Reduced manual intervention in sending follow-up messages, saving time and resources.
4. Drift.com Live Chat Improvements
   1. Enhanced customer communication: Increased volume of customer interactions transitioning from live chat to SMS.
   2. Seamless multi-channel experience: Reduced drop-off rates when customers shift from live chat to SMS.
   3. Higher customer satisfaction: Positive feedback from customers due to the flexibility of continuing conversations via SMS.
   4. Improved chat response times: Faster resolution of customer inquiries as a result of integrated SMS follow-ups.
5. Google Cloud Setup and Management
   1. Scalability: Ability to handle increased traffic or demand without service interruptions, indicated by server uptime metrics.
   2. Cost savings: Reduced IT infrastructure costs by using cloud-based, scalable resources instead of physical servers.
   3. Enhanced security: No significant security incidents or data breaches, reflecting strong cloud security protocols.
   4. Improved system performance: Faster application load times and reduced latency in service delivery.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management for this initiative was outstanding, consistently exceeding my expectations. From the very beginning, they maintained clear and effective communication, ensuring that I was updated at every stage of the project. Every deliverable was completed on time or ahead of schedule, and their ability to manage timelines and prioritize tasks was remarkable.

Their responsiveness to my needs was exceptional. Anytime I raised a concern or had a specific request, they were quick to address it with thoughtful solutions that went beyond my initial expectations. They truly understood the critical aspects of my business, and their proactive approach allowed me to focus on other key areas.

Mindpath Technology Limited's work has not only saved my business but has also given me back precious time as a business owner to focus on growth and strategy. I can't thank them enough for their professionalism, attention to detail, and commitment to delivering exceptional results. They genuinely transformed my operations, and their impact continues to benefit my business to this day.

THANK YOU SO MUCH Mindpathtech!

What was your primary form of communication with Mindpath Technology Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive and unique about this company was the personal investment from the owner, Divya. He genuinely cared about our business and our success in a way that stood out from other companies I've worked with. 

Divya approached our project with a deep understanding that our success was also his success, and that level of commitment was evident in every interaction. His dedication went beyond just delivering a service; he was focused on ensuring we achieved our goals, which made a significant impact on the outcomes.

Are there any areas for improvement or something Mindpath Technology Limited could have done differently?

I honestly have nothing bad to say about Mindpath Technology, anything that ever really went wrong was only because of my own prioritization of projects so sometimes they were unable to make a deliverable as fast as I would've hoped but it wasn't anyone's fault but mine!

BACKGROUND

Please describe your company and position.

I am the CEO of humanOS.me

Describe what your company does in a single sentence.

We are a health mentorship consultancy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindpath Technology Limited to accomplish?

• Build a client facing bot
• Transfer content from one platform to another

SOLUTION

How did you find Mindpath Technology Limited?

Online Search

Why did you select Mindpath Technology Limited over others?

High ratings

How many teammates from Mindpath Technology Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I have worked with Mindpath to take our extensive content library of courses, newsletters, how-to guides, blogs, and podcast transcripts to access through an OpenAi-run chatbot.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A chatbot that had all the content from our years of content development
• An automated way to have new content fill the bot
• Ways to personalize the core bot to individuals for personalized bots.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked through Slack. They always provided timely updates and completed projects on time. They explained if there would be a slight delay and how long that would take. It was all very reasonable and professional. 

What was your primary form of communication with Mindpath Technology Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to continue to work with me to get the bot tailed to perfection. 

Are there any areas for improvement or something Mindpath Technology Limited could have done differently?

Early on, I mentioned they could do a better job QA'ing an update before sending it to me. We have worked on that together and things are where I want them to be now. 

BACKGROUND

Please describe your company and position.

I am the Principle of Next Wave Leadership

Describe what your company does in a single sentence.

Executive and team coaching for C- suite and emerging leader

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindpath Technology Limited to accomplish?

• Build a new beautiful, high functioning website

SOLUTION

How did you find Mindpath Technology Limited?

upwork

Why did you select Mindpath Technology Limited over others?

• Pricing fit our budget
• When I spoke with them I trusted them

How many teammates from Mindpath Technology Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I had the design and the text I wanted. I needed Mebin and his team to build the website. I had a big launch coming up in three weeks and they were able to deliver on time and on budget. A key value that Mebin added was spending time to teach me how to use the backend of Wordpress so I could edit the website on my own in the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website looked great. Worked great. And I could manage it on my own afterwards. A trifecta of success!!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mebin was my point of contact. He was incredibly responsive. Often, because of the time difference I would email questions and preferences and in the morning they would be all done. I never had to wait long for a response.

What was your primary form of communication with Mindpath Technology Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Everyone I interacted with was kind and knowledgeable. They were a pleasure to work with. And they were super knowledgeable. They always had the answer for me.

Are there any areas for improvement or something Mindpath Technology Limited could have done differently?

Not for me.

BACKGROUND

Please describe your company and position.

I am an Executive of Incites.ai

Describe what your company does in a single sentence.

Incites.ai is a b2b AI startup that provides advanced analytics and AI tools specifically designed for content publishers. It helps newsrooms, media companies, and brands enhance their content creation, curation, and distribution processes by leveraging AI and machine learning.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindpath Technology Limited to accomplish?

• To embed and integrate our AI services seamlessly into our clients' workforce tools.

SOLUTION

How did you find Mindpath Technology Limited?

Referral

Why did you select Mindpath Technology Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Mindpath Technology Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They implemented and helped design a user-friendly interface, embedding our AI APIs into a CMS for real-time content intelligence, and ensured it’s responsive, efficient, and on-brand. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivery on time, scope and budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and attentive. Open to feedback.

What was your primary form of communication with Mindpath Technology Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have the ability to persevere and resolve issues that were uncommon.

Are there any areas for improvement or something Mindpath Technology Limited could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the CEO of an IT company 

Describe what your company does in a single sentence.

Digital Transformation, Digital Strategy, Custom Software Development, Mobility Solutions, Software Outsourcing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindpath Technology Limited to accomplish?

• Whatsapp based Ecommerce

SOLUTION

How did you find Mindpath Technology Limited?

• Referral
• Other

Why did you select Mindpath Technology Limited over others?

• High ratings
• Good value for cost
• Experience

How many teammates from Mindpath Technology Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

WhatsApp based e-commerce solution

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ontime delivery

Working solution 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered on time 

What was your primary form of communication with Mindpath Technology Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Mindpath Technology Limited's skills, good attitude, and prompt delivery impressed us.

Are there any areas for improvement or something Mindpath Technology Limited could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Founder of an information technology company 

Describe what your company does in a single sentence.

Travel Knowledge Hub

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindpath Technology Limited to accomplish?

• Frontend and backend web development

SOLUTION

How did you find Mindpath Technology Limited?

Upwork

Why did you select Mindpath Technology Limited over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Mindpath Technology Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete FE and BE server development using React and FastAPI (python)

Create Figma designs for web screens

Create webpage for both desktop and mobile platforms

Use GenAI for chatbot using chatgpt and other LLMs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There is a well defined release milestones towards the launch for the project. 

Each milestone has its ETA and we have development items to track in every milestone. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Items are tracked using Github issues. Team is active on the item management
• Communication has always been excellent through MSFT teams. They kept us up to date on any blockers, or problems they have faced. If needed, always collaborated on video calls if needed.
• They're an extremely flexible team; try to understand and have accommodated to the changing needs of the project

What was your primary form of communication with Mindpath Technology Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Excellent communication. I have been extremely impressed despite being in a completely opposite timezone
• Very fast paced and adjust well to the changing needs around smaller companies. SO highly recommend.

Are there any areas for improvement or something Mindpath Technology Limited could have done differently?

I cannot think of anything that stands out here.

BACKGROUND

Please describe your company and position.

I am the Director of Bollywood Events UK Ltd

Describe what your company does in a single sentence.

Event management company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindpath Technology Limited to accomplish?

• Website development

SOLUTION

How did you find Mindpath Technology Limited?

Referral

Why did you select Mindpath Technology Limited over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Mindpath Technology Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website designing
• website development 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We obtained a well-designed website and traffic

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good governance

What was your primary form of communication with Mindpath Technology Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Work ethics, integrity and commitment to timelines

Are there any areas for improvement or something Mindpath Technology Limited could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Producer of Kovid Gupta Films

Describe what your company does in a single sentence.

Film production

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mindpath Technology Limited to accomplish?

• Build a website on wordpress

SOLUTION

How did you find Mindpath Technology Limited?

Upwork

Why did you select Mindpath Technology Limited over others?

• Pricing fit our budget
• Company values aligned
• Communication

How many teammates from Mindpath Technology Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

-Scope: Build an attractive, yet simple website on WordPress for a new film production company. This includes giving the website very basic graphic design as needed. The interface should be simple enough to where text can be updated by me later on if required. Also - website should be user friendly on computers and mobile devices

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Creation of a wordpress website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Mindpath Technology Limited delivers very efficiently

What was your primary form of communication with Mindpath Technology Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

My website required several revisions and design changes - they were able to keep up with this efficiently and followed the end-to-end process in a very structured manner!

Are there any areas for improvement or something Mindpath Technology Limited could have done differently?

They're doing great! Can do even better with more design options/ideations