Miles IT Review Insights

Overall Review Rating

5.0

Quality 4.9
Schedule 4.9
Cost 4.6
Willing to Refer 4.9

Top Mentions

Review Highlights

Technical Expertise in IT Infrastructure Management

Miles IT is proficient in managing IT infrastructure, including server replacements and remote desktop management, ensuring efficient operations and client satisfaction.
Areas for Budget Clarity and Scope Management

Some clients noted the need for clearer budget management and scope definition to avoid project delays and additional costs, suggesting room for improvement in initial project planning.
Expertise in Software Development and Integration

Miles IT is skilled in developing and integrating complex software solutions tailored to clients' unique requirements, resulting in long-term functionality and minimal need for updates.
Prompt Issue Resolution and Support

Clients commend Miles IT for their prompt resolution of issues and proactive support, helping maintain smooth operations and minimize disruptions.
Successful Cloud Migration Projects

Miles IT has effectively managed complex cloud migration projects, improving efficiency and reducing manual processes for clients. Their approach includes thorough planning and execution.
Proficiency in Custom CRM Development

Miles IT excels in developing custom CRM systems tailored to specific business needs. Clients appreciate the detailed workflow, reporting, and integration capabilities, resulting in successful project outcomes delivered on time.

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Miles IT Reviews

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Call Center Services IT Managed Services
Less than $10,000
September 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They offered interactive customer service."

Sep 3, 2026

Executive, LDDBlueline

Anonymous

Other industries
Tampa, Florida
11-50 Employees
Online Review

Miles IT helped an architecture and interior design firm set up their printing capabilities at a new office location.

Miles IT provided great service and helped the client get their new office up and running quickly. Their team was very responsive and communicated well through virtual meetings. The client also praised their interactive customer service.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an executive at LDDBlueline

Describe what your company does in a single sentence.

Architecture, Interior Design and Planning

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Miles IT to accomplish?

Help set up new printer connection

SOLUTION

How did you find Miles IT?

Referral

Why did you select Miles IT over others?

High ratings
Great culture fit
Company values aligned

How many teammates from Miles IT were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Assisted setting up our printing capability at our new office location.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Great service. Helped get our new office location up and running quickly!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very timely response.

What was your primary form of communication with Miles IT?

Virtual Meeting

What did you find most impressive or unique about this company?

They offered interactive customer service.

Are there any areas for improvement or something Miles IT could have done differently?

All good!

RATINGS

5.0

IT Managed Services
Hardware Help desk Managed Hosting Services Network Other IT managed services
Confidential
June 2026 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Miles IT seems to be a great and always improving partner."

Aug 3, 2026

Pricing Manager, Foodservice Distribution Company

Anonymous

Supply Chain, Logistics, and Transport
Birmingham, Alabama
51-200 Employees
Online Review
Verified

Miles IT provides ongoing IT support for a foodservice distribution company. The team is responsible for replacing and managing the client's remote desktop servers.

Miles IT has solved issues quickly and permanently, demonstrating their technical expertise. The team is responsive, and the client is consistently connected with a real person via email, messages, and phone calls. Overall, the client is pleased with Miles IT's performance throughout the engagement.

BACKGROUND

Introduce your business and what you do there.

I'm the pricing manager of a foodservice distribution company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miles IT?

We needed IT support at all levels of our multifacility company.

SOLUTION

What was the scope of their involvement?

Our entire company works off remote desktop servers and requires consistent, high-data connections for completing any task. Miles IT has replaced and now manages our existing servers from a previous service provider.

What is the team composition?

I'm unsure of the number of teammates from Miles IT assigned to our project. I spoke with a single individual via phone.

How did you come to work with Miles IT?

They were our company's IT service provider. We chose them because their pricing fit our budget.

What is the status of this engagement?

We started working with them in June 2026, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Jake took care of my issue quickly and permanently, as well as proactively addressed some other potential issues I hadn't encountered yet.

How did Miles IT perform from a project management standpoint?

Some past simple hardware requests took longer than I expected to pass through the chain of approval. Other than that, Miles IT seems to be a great and consistently improving partner. We communicate via email, messaging apps, and phone.

What did you find most impressive about them?

I'm impressed by how quickly I get connected with a real person.

Are there any areas they could improve?

Five stars. No notes.

RATINGS

5.0

"Jake took care of my issue quickly & permanently as well as proactively addressed some other potential issues I had not even encountered yet."

IT Managed Services
Hardware Help desk Telecom
Confidential
June 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Andrew is quick to call and help me figure out my printer issues."

Jun 30, 2026

Customer Service Rep, Wholesale Fabric Company

Fina Tuisee

Other industries
Oceanside, California
11-50 Employees
Online Review
Verified

Miles IT provided IT support for a wholesale fabric company. The team assisted with the client's computer, logins, and printer.

Miles IT helped the client's computer run smoothly. The team was very knowledgeable, helpful, and patient. Miles IT communicated via email and messaging apps. The client was very pleased with the results of the engagement.

BACKGROUND

Introduce your business and what you do there.

I'm a customer service representative for a wholesale fabric company. We sell handmade fabrics to many shops in Thailand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miles IT?

We needed help ensuring everything ran smoothly with our computers, printers, and phones.

SOLUTION

What was the scope of their involvement?

Miles IT has helped me with my computer, logins, and printer. Andrew has been very helpful, patient, and kind in helping me figure out why some things weren't working for me.

What is the team composition?

I've worked with one teammate from Miles IT.

How did you come to work with Miles IT?

Someone referred Miles IT to me. I chose them over other options because our company values aligned.

What is the status of this engagement?

We worked together in June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I've seen great progress in my computer, which now runs smoothly. I no longer have any issues. Andrew is very knowledgeable.

How did Miles IT perform from a project management standpoint?

We communicate via email and messaging apps.

What did you find most impressive about them?

Andrew is quick to call and help me figure out my printer issues.

Are there any areas they could improve?

No, everything has been great.

RATINGS

5.0

"Andrew was amazing to work with in solving my printer issues"

IT Managed Services
Confidential
June 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"MilesIT did exceptionally well."

Jun 25, 2026

Sr Solutions Architect, Telecommunications Company

Anonymous

Telecommunications
Norcross, Georgia
11-50 Employees
Online Review
Verified

Miles IT provided IT services for a telecommunications company. The team was responsible for providing access to another employee's email.

Miles IT completed the project in a timely manner, meeting the client's expectations. The team was professional and courteous in their communications via email and messages throughout the engagement. Moreover, the client was highly impressed with Miles IT's knowledge and capabilities.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Sr Solutions Architect of a telecommunications company

Describe what your company does in a single sentence.

Enabling communication as a strategic asset

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Miles IT to accomplish?

Provide access to another employee's email

SOLUTION

How did you find Miles IT?

Other

Why did you select Miles IT over others?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

MilesIT was asked to provide access to another employee's email after they left the company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Provide access to another employee's email after they had left the company

Describe their project management. Did they deliver items on time? How did they respond to your needs?

MilesIT did exceptionally well. The project was worked very quickly and successfully. They were very professional and courteous in their communications.

What was your primary form of communication with Miles IT?

Email or Messaging App

What did you find most impressive or unique about this company?

Very capable, knowledgeable, professional and courteous.

Are there any areas for improvement or something Miles IT could have done differently?

None that I know of

RATINGS

5.0

Cybersecurity IT Managed Services Web Design
Confidential
Feb. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team has always been friendly, extremely competent, and helpful."

Jun 4, 2026

Operations Accountant, Accounting Firm

Laura

Financial services
Duluth, Georgia
1-10 Employees
Online Review

Miles IT provides ongoing IT services for an accounting firm. The team handles all of the client's IT needs.

Miles IT has resolved the client's issues and delivered work in a timely manner. The team is friendly, extremely competent, and helpful. Miles IT provides efficient responses and communicates with the client via email and a messaging app.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Operations Accountant of an accounting firm

Describe what your company does in a single sentence.

Accounting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Miles IT to accomplish?

All of our IT needs

SOLUTION

How did you find Miles IT?

Other

Why did you select Miles IT over others?

High ratings
Close to my geographic location
Pricing fit our budget
Good value for cost
Referred to me
Company values aligned

How many teammates from Miles IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing IT services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Resolved my issue

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Timely, efficient response

What was your primary form of communication with Miles IT?

Email or Messaging App

What did you find most impressive or unique about this company?

The team has always been friendly, extremely competent, and helpful.

Are there any areas for improvement or something Miles IT could have done differently?

RATINGS

5.0

"Robert is always kind, friendly and helpful. Got me all fixed up!"

Web Development
Confidential
May 2015 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“Miles Technologies developed a team that started to better understand our unique needs and work our project forward.”

Jun 4, 2019

CEO, Private Career School

Anonymous

Education
New Jersey, United States
11-50 Employees
Online Review
Verified

Miles Technologies designed and developed a company website to help career school be more competitive in the market. Since launch, they’ve continued to provide ongoing digital marketing services.

With Miles Technologies managing SEO, Google Ads, and Facebook content, the school has met their goals by the end of the first year. Miles boasts a dedicated team that focuses on tailoring solutions to meet specific needs. Currently, they’re exceeding previous highs by better targeting audiences.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of an accredited private career school.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Miles Technologies?

We hired them to build and develop a functional web site that would be competitive in our trade.

SOLUTION

How did you select this vendor?

They were a local company with a brick-and-mortar location and a long-term reputation.

Describe the scope of their work in detail.

Miles Technologies provided web development and digital marketing services, including SEO, Google Ads, and Facebook management.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The website was up and running within the correct timeline. Results started to build over a six-month period, and we met our end-of-year goals. In the second year, we started to exceed our first year goals and pinpoint our target market. We had a few trial and errors along the way. But Miles Technologies was quick to address our concerns and correct the target to move lead development forward in a positive direction.

What did you find most impressive about this company?

Miles Technologies developed a team that started to better understand our unique needs and work our project forward. They did not lump us into the framework of other clients as a one-size-fits-all approach.

Are there any areas for improvement?

No, not that I can see.

RATINGS

5.0

Showing 11-16 of 16 Reviews

Our Story

Miles IT is a company made up of caring experts who are as passionate about technology as we are about people. For over 29 years, we’ve been committed to helping people accomplish more. Our dedicated teams have an in-depth understanding of both business and technology, giving us unparalleled insights into the best ways to solve your problems.

With 500+ IT professionals and a 99.7% Project Success Rate, we’re ready to help your business thrive.

Meet the Team

Since 1997, Chris Miles has been leading the Miles IT team with passion and purpose. He helps business leaders discover the power of technology and has had a hand in nearly every company role, from programming to website development.

John has been a core member of the Miles IT team for over 20 years. He works to create the company's vision, develop and strengthen its culture, and ensure that customers have an outstanding experience working with Miles IT.

Dan has been working professionally in the IT field since he was 16 years old. He provides excellent leadership to his team, always staying on the pulse of technology to keep clients’ IT environments secure, functional, and efficient.

JP has been part of the Miles IT team since 2001 and is passionate about helping people accomplish more. He has in-depth expertise in business process improvement, software design, system integrations, strategic road-mapping, & continuous learning.

With over 20 years of experience, John thrives on solving complex problems and seeks to positively impact people's daily lives. He leads software product and service development efforts, provides client consultation, and oversees multiple teams.

What Sets Us Apart

Responsiveness

We’re committed to fast response and respond in seconds, not hours. You Request, We Respond, It Gets Done!

Business & Technology Expertise

We have in-depth knowledge of both business and technology, helping you make the best decisions that drive growth and competitive advantage at your company.

Commitment to Quality

We let the quality of our services dictate success. We don't lock people into contracts to retain their business, instead using a month-to-month, flexible pricing approach.

Quick Facts

29 years in business

Tools and Technology

RingCentral

Google Drive

SharePoint

Google Chat

Google Docs

Microsoft Azure

AWS

New Relic

Power BI

HubSpot

Zendesk

Commonly Asked Questions

Miles IT’s managed IT services include 24/7/365 helpdesk support, unlimited remote & onsite support, proactive cybersecurity, user device management, and more. Our Miles Assurance Plan (MAP) is our all-in-one IT package that includes everything you need to run your business smoothly and securely.

Our industry-agnostic teams, fast response time, and knowledge of business and technology help us stand out from competitors. We divide IT support teams by industry, so you’ll work with the same experts every time who are already well-versed in your vertical. We also respond FAST and are committed to responding in seconds, not hours. Finally, we have a strong background in business best practices as well as technology, allowing us to provide the best support and recommend top solutions for our clients.

Yes! Miles IT can act as your full IT team or work alongside your in-house team to provide additional technical expertise, offer backup support, assist with projects, and more. Our co-managed IT service offering means that we handle as many of your IT needs as is necessary.

Most new systems are started with a platform we built ourselves (our Head-Start Framework) that includes a foundation for many aspects of the software. It is built using the most modern web and mobile technologies. We also build new software from the ground up as needed, and can use just about any technology platform your project warrants.

Our rapid quality development process allows us to create high-quality systems very quickly, with a high adoption rate. We leverage 29+ years of experience in building custom software to provide innovative solutions to the most challenging business and technology problems.

Premier Verified means Clutch independently confirmed Miles IT is a legally registered business,
has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 13 verified client reviews averaging 5.0 stars.

Learn More

Verified Client Reviews: 13

Overall Review Rating: 5

Source: Clutch

Last Updated: October 28, 2026

Business Entity

Business Entity Name	Miles IT Company
Source	Florida Department of State, Division of Corporations
Jurisdiction of Formation	Florida
Date of Formation	February 10, 1997
Status	Active
Last Updated	July 8, 2026
ID	P25000030704

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	July 17, 2026

Learn More About The Clutch Verification Process

Locations (2)

400 North Tampa Street Tampa, FL, United States 33602

401 - 500

Contact Miles IT

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from Miles IT like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

Datos Insights

(1)

Enrico Camerinelli

Additional Connections

(5)

Miles IT

Clutch Guarantee

Providing Managed IT & Custom Software Since 1997

Overview by:

1 Language that we service

1 Timezone that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Miles IT Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Technical Expertise in IT Infrastructure Management

Areas for Budget Clarity and Scope Management

Expertise in Software Development and Integration

Prompt Issue Resolution and Support

Successful Cloud Migration Projects

Proficiency in Custom CRM Development

Reviews mentioning:

Miles IT Reviews

Managed IT Services for Architecture & Interior Design Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Services for Foodservice Distribution Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Support for Wholesale Fabric Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Telecommunications Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Accounting Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Dev & Digital Marketing for Career School

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Meet the Team

Chris MilesCEO

John BialousCOO

Dan CarpenterPresident, IT Services

JP LessardPresident, Software Services

John HornerVice President, Software Consulting

What Sets Us Apart

Quick Facts

Tools and Technology

Commonly Asked Questions

What is included in Miles IT's managed IT services?

What makes IT support unique at Miles IT?

Can Miles IT partner with my internal IT team?