Memcrab

BACKGROUND

Please describe your company and position.

I am the Director of FFP-Solutions Limited

Describe what your company does in a single sentence.

 We provide digital solutions to optimize internal processes and improve team efficiency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Memcrab to accomplish?

• We needed a custom CRM system to centralize our internal operations, automate repetitive tasks, and create a more efficient workflow. The goal was to eliminate bottlenecks and improve overall productivity.

SOLUTION

How did you find Memcrab?

• Online Search
• Referral

Why did you select Memcrab over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Memcrab were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Memcrab was responsible for:
 Designing and developing a fully customized CRM system
 Integrating automation features to reduce manual data entry
 Optimizing workflows for different departments
 Ensuring the platform was scalable and future-proof
 Providing ongoing support and enhancements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The CRM implementation reduced administrative workload by 40%, cut processing time for internal tasks by 30%, and improved team collaboration significantly. The system runs smoothly and has already saved us countless hours of manual work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 The team was highly professional and communicative. While there were some initial misunderstandings regarding certainfunctionalities, Memcrab was quick to adapt 
and refine the system to match our expectations.

What was your primary form of communication with Memcrab?

Email or Messaging App

What did you find most impressive or unique about this company?

 Their ability to problem-solve and adjust based on feedback was outstanding. They genuinely care about delivering the best possible outcome and don’t just build what’s requested—they improve it.

Are there any areas for improvement or something Memcrab could have done differently?

  There were a few timeline adjustments, and some features needed extra clarification during development. However, they handled the feedback well and ensured the final product exceeded our expectations.

BACKGROUND

Please describe your company and your position there.

I'm the Head of Product at a Singapore based corporate payments company which operates across the Asia Pacific region.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Memcrab, and what were your goals?

Ongoing development requirements of various features in the platform and streamlining deployment and development processes.

SOLUTION

How did you select this vendor and what were the deciding factors?

Interviewed over a dozen companies around the world -- of all that we spoke with, Memcrab came out far on top when it came it how deep their knowledge was on all the topics that were relevant to us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Was an ongoing engagement for almost 8 months where they supported the internal team and helped implement best practices, advised on where things could be improved on front end, backend and devops.

How many people from the vendor's team worked with you, and what were their positions?

Worked directly with Memcrab CEO and CTO as well as 4 other front end and backend developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In the time when Memcrab assisted us we improved a number of our devops processes, made a number of significant improvements to our public facing assets such as the website and managed to roll out a number of key features.

Describe their project management style, including communication tools and timeliness.

Memcrab seamlessly integrated into our existing working style of regular video calls, Slack chats and managing everything through our preferred project management tools.

What did you find most impressive or unique about this company?

Taking the time to actually understand the bigger picture of what they were working on, rather than just jumping into the work without a context of how that work will be connected to the wider platform.

Are there any areas for improvement or something they could have done differently?

Before we got into a flow where we had a better understanding of each other's working styles there were a couple small discrepancies between the estimates for how long something would take and how long it actually took, but was all relatively minor things and were quickly resolved after flagging the issue.

BACKGROUND

Please describe your company and your position there.

I am CEO and Co-Founder of Teach-n-Learn Pte Ltd. We are an online tutoring platform and marketplace. We connect tutors and students and allow them to have lessons in our virtual classroom.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Memcrab?

We hired Memcrab to develop our e-learning platform.

What were your goals for this project?

We wanted to provide convenience to our students by eliminating travel time with a virtual education option. Our main goal was to improve learning efficiency.  

SOLUTION

How did you select this vendor?

We heard of them through our business partners and were satisfied with their previous projects. We selected them after our project negotiations went well. 

Describe the project and the services they provided in detail.

Memcrab developed our entire system. This included business logic and UI/UX development. The platform allows organizing real-time video lessons with a whiteboard, chat and file exchange, and managing a learning schedule. Students can search for a teacher by qualification, hourly rate, and skill rating. After the tutoring sessions, students rate their services and pay through the platform as well.

What was the team composition?

The team was comprised of two backend developers, one frontend developer, and one project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The impact of the new platform is proven by our growing customer numbers and positive site reviews.

How was project management arranged and how effective was it?

Memcrab has an established process that was used in all aspects of our collaboration, especially in project management. It was easy to communicate with their team, and they worked very hard to get the job done. They even leveraged our time difference as an advantage; tasks were always completed by the start of our work day.

What did you find most impressive about this company?

Memcrab helped us improve our project and shared their industry expertise, which was crucial for our development process. The platform was done quickly and precisely.

Are there any areas for improvement?

I cannot pinpoint anything but we would like to see them evolve in the fields of AI and Machine Learning.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Airborn Flight Services. We create subscription services for flight schools and clubs to manage their schedules in the aircrafts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Memcrab?

We needed assistance with programming and design.

SOLUTION

What was the scope of their involvement?

We conceptualized the project in a meeting where we identified a five-year plan. Their team used React and their own technology to build our site. We continue adding functionalities to the site. Every time Memcrab designs the next functionality piece, our team makes sure it fits our vision.

What is the team composition?

We usually work with two of their partners and three developers.

How did you come to work with Memcrab?

I was on a business trip in Ukraine and was looking for programmers to create the website. I heard about Memcrab through word of mouth.

What is the status of this engagement?

We started working with Memcrab in 2013, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their team is excellent at keeping short- and long-term goals. We work with them on various projects. Our customer base grows 100% each year due to Memcrab’s efforts and quality of work. Due to their efficiency, we can keep our prices down compared to the competition. Over the last two years, we have made enough income to cover the new development and show profit.

How did Memcrab perform from a project management standpoint?

Their project management style was excellent. We communicate with them several times a week. Memcrab’s responsive team works in an agile methodology. They deliver in a timely manner. If it’s not done on time, it’s because we changed a requirement.

Their team introduced us to different project management concepts. We started using Jira, which improved our visibility of deliverables and milestones. We can keep track of any bugs and issues with the existing code.

What did you find most impressive about them?

Memcrab is professional and responsive. Their team is attentive to details and in understanding our business. Memcrab is always ahead of the game. They suggest improvements to our site through different technologies.

Are there any areas they could improve?

Their team could have more knowledge of SEO. It’s not their primary responsibility, but it’s a skill they could go deeper in.

Do you have any advice for potential customers?

Be clear about your goals and what functionalities you want. Communicate your plans ahead of time, and make sure your team is specific. Clients should be structured in their communication with Memcrab. 

BACKGROUND

Please describe your company and your position there.

Megasport is a Ukrainian national sports clothing and footwear retailer, and I'm the COO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Memcrab?

We hired Memcrab to develop our e-commerce solution.

What were your goals for this project?

Our main goal was to establish our brand online and create a reliable platform.

SOLUTION

How did you select this vendor?

We got to know Memcrab through word of mouth. After a negotiation process, we decided to accept their offer.

Describe the project and the services they provided in detail.

They developed a high-performance e-commerce platform with horizontal scalability and a fault tolerance system. It can manage 10 million visits each day. Last year, Memcrab also developed iOS and Android mobile apps for our business. The team continues to maintain the platform and develop new versions.

What was the team composition?

The team included backend, frontend, and mark-up developers, as well as a designer and project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Since we hired Memcrab to create our platform from scratch, this project had a significant impact on our business. For two years, we have been rated the best sports cloth and footwear retailer in Ukraine.

How was project management arranged and how effective was it?

It's extremely professional. We have constant access to task monitoring, and the team responds to our suggestions and questions. We trust their expertise, which is why we accept and implement their proposals.

What did you find most impressive about this company?

This company is not scared of challenges. They fulfill our requests precisely and work perfectly under pressure. During our big annual sales, when the number of visitors rises drastically, they secure the newest version of the system and improve its capacities. They try their best to make our platform as stable and scalable as possible.

Are there any areas for improvement?

We have constantly evolved together for the past five years, and we always give each other feedback. There isn't much that we want to improve. They might consider expanding their services to include SEO, since we had to hire another team for that.

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder of G Square Healthcare Private Equity LLP

Describe what your company does in a single sentence.

Ed-tech & E-commerce platform focused on selling education resources to GCSE / A-level students.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Memcrab to accomplish?

• We hired Memcrab to build a fully functional EdTech eCommerce platform that could showcase and sell our educational resources efficiently, while offering a user-friendly experience for both students and parents.

SOLUTION

How did you find Memcrab?

Online Search

Why did you select Memcrab over others?

Ability to integrate seamlessly with our existing infrastructure

How many teammates from Memcrab were assigned to this project?

Team of 5_8 experts, UX/UI designers, front and backend developers

Describe the scope of work in detail. Please include a summary of key deliverables.

Memcrab handled the end-to-end development of our platform, including UX/UI design, backend development, and integration with a secure payment system. They also implemented user accounts for students, a digital downloads system, filtering by subject and level, and an admin panel for easy content updates. Key deliverables included wireframes, the complete front-end and back-end build, QA testing, and launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform saw a solid increase in user engagement and sales within the first few weeks of launch. Users reported that finding and purchasing resources was much easier, and we experienced fewer customer support requests thanks to the streamlined UX.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. Milestones were met on time, and the team kept us in the loop throughout. They were responsive to our feedback and proactive in suggesting improvements based on their technical experience.

What was your primary form of communication with Memcrab?

Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most is their ability to quickly understand the educational space and tailor the UX to suit student behavior. Their team offered valuable insights that went beyond just development they genuinely cared about the product’s success.

Are there any areas for improvement or something Memcrab could have done differently?

NONE 

BACKGROUND

Please describe your company and position.

I am the Head of E-commerce of FourFive

Describe what your company does in a single sentence.

We offer an online platform where customers can get quick and efficient support for 
our services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Memcrab to accomplish?

• Our support team was overloaded with repetitive inquiries. We needed an AI powered chatbot to automate responses, improve efficiency, and integrate seamlessly with our existing CRM.

SOLUTION

How did you find Memcrab?

Online Search

Why did you select Memcrab over others?

Extremely correct questions during introduction interview, strong AI and NLP expertise.

How many teammates from Memcrab were assigned to this project?

A team of 5 specialists

Describe the scope of work in detail. Please include a summary of key deliverables.

Memcrab played a key role in developing an AI-powered chatbot designed to efficiently handle customer inquiries. This involved training a natural language processing (NLP) model to accurately interpret and respond to user questions. The project also required seamless integration with a CRM platform and a support ticketing system to ensure all customer interactions were tracked and managed effectively. Additionally, Memcrab implemented a smooth escalation process that allowed the chatbot to transfer more complex or sensitive issues to human agents when necessary.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 The chatbot now handles 70% of customer inquiries, reducing response times and 
improving user satisfaction significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Friendly and efficient. We had weekly calls and a shared backlog.

What was your primary form of communication with Memcrab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

 Their AI expertise and ability to fine-tune the chatbot based on real user interactions stand out.

Are there any areas for improvement or something Memcrab could have done differently?

 No major issues the onboarding process for training the bot could have been slightly smoother, but they addressed it well

BACKGROUND

Please describe your company and position.

I am the Managing Editor of The Literary Encyclopedia

Describe what your company does in a single sentence.

 We stream niche entertainment content to a global audience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Memcrab to accomplish?

• Build a video delivery platform that could handle concurrency spikes and minimize latency

SOLUTION

How did you find Memcrab?

• Online Search
• Referral

Why did you select Memcrab over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Memcrab were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 Memcrab was responsible for:
 Developing a high-performance video streaming platform
Implementing adaptive bitrate streaming for smooth playback on any device
 Building a recommendation engine for personalized content discovery
 Integrating real-time analytics to track user engagement and performance
 Ensuring seamless CDN (Content Delivery Network) integration for global 
distribution

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform successfully launched, latency cut by 60%, buffering decreased significantly, and we hit 50k concurrent users without issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager was well-structured, with clear deadlines and communication. 
Engineering-led sprints with detailed reviews and release gating.

What was your primary form of communication with Memcrab?

Email or Messaging App

What did you find most impressive or unique about this company?

They've handled scaling issues proactively before we even asked.

Are there any areas for improvement or something Memcrab could have done differently?

One edge case bug made it to staging, but they patched it the same day.

BACKGROUND

Please describe your company and position.

I am the Founder & Director of Property Maintenance LTD

Describe what your company does in a single sentence.

We deliver machine-learning insights to optimize customer retention and engagement.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Memcrab to accomplish?

• We needed help refining our ML pipeline and deploying real-time prediction services.

SOLUTION

How did you find Memcrab?

• Online Search
• Referral

Why did you select Memcrab over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Memcrab were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 They optimized our TensorFlow models, added microservices for inference APIs, and automated training data ingestion. Ensured seamless integration with our existing SaaS platform and provided post-launch monitoring and support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 Inference time dropped by 40%. User engagement metrics improved by 22%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 Agile, biweekly sprints, strong documentation. The team was structured and proactive. They kept us updated throughout the process, adapted to changes quickly, and ensured everything stayed on schedule.

What was your primary form of communication with Memcrab?

Email or Messaging App

What did you find most impressive or unique about this company?

  They solved our model accuracy issue fast—without overpromising.

Are there any areas for improvement or something Memcrab could have done differently?

Onboarding took longer than expected, but paid off. 

BACKGROUND

Please describe your company and position.

I am the CEO of ANCHORAGE COMMUNITY LAND TRUST

Describe what your company does in a single sentence.

We create financial tools that help nonprofits collect, track, and manage donations transparently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Memcrab to accomplish?

• We wanted to build a donation platform that supports recurring payments, tax receipt generation, and real-time impact tracking for donors.

SOLUTION

How did you find Memcrab?

• Online Search
• Referral

Why did you select Memcrab over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Memcrab were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.
Payment gateway setup, donor dashboard, analytics, fraud detection logic, and PDF tax report generation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Recurring donation signups increased 3x. We saw a 98% success rate on monthly billing. Donor trust improved based on survey feedback.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Proactive and human-centered. Weekly calls with clear priorities and rapid prototyping.

What was your primary form of communication with Memcrab?

Email or Messaging App

What did you find most impressive or unique about this company?

They respect our mission and make tech choices that align with our values—not just performance.

Are there any areas for improvement or something Memcrab could have done differently?

We had a minor miscommunication around multi-currency support in the first sprint, but it was fixed without friction.