The Media Captain

BACKGROUND

Please describe your company and position.

I am the Division Manager of Tisch Scientific.

Describe what your company does in a single sentence.

Laboratory sample preparation products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Media Captain to accomplish?

• SEO Management
• PPC Management
• Ecommerce Website Migration
• Mass Email Campaigning

SOLUTION

How did you find The Media Captain?

Online Search

Why did you select The Media Captain over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from The Media Captain were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TMC took over all of our SEO, PPC and web development projects including the migration from Magento 2 to WooCommerce. The key deliverables where gross sales targets set on a yearly basis, budget based PPC spend and SEO work on a retainer agreement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Meeting sales targets
• staying on budget
• continuous improvement efforts beyond expectations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TMC took the lead to formally organize and execute project plans to successfully synchronize tasks between our organizations.

What was your primary form of communication with The Media Captain?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

TMC has the unique ability to customize their services according to very specific customer needs in SEO, PPC, and email campaigning. This attribute of TMC provides for a much greater outcome in revenue and a richer relationship between the companies.

Are there any areas for improvement or something The Media Captain could have done differently?

I really don't think so. We've given them some very difficult assignments, which they've stepped into and managed very well. In particular, the migration of a very large and complex ecommerce website that willing stretched their comfort zone. In this single case, we found that we had to supplement their web development resources. I would like to give them more of this type of work in the future but at the same time I understand that resources can sometimes be limited.

BACKGROUND

Please describe your company and position.

I am the Attorney of Lewis Legal Solutions, LLC

Describe what your company does in a single sentence.

Lewis Legal Solutions, LLC is a divorce and estate planning law office in Columbus, Ohio.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Media Captain to accomplish?

• Design website and business logo
• Marketing through Google ads and social media
• SEO
• Content blogging

SOLUTION

How did you find The Media Captain?

Online Search

Why did you select The Media Captain over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

When I started my business 2 years ago, I hired The Media Captain to design my website and logo. Since then, I've continued to work with the Media Captain on SEO, social media marketing, Google ads, and most recently, content blogging.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We have monthly meetings to review the SEO progress and marketing strategy. It was very obvious from the first month that The Media Captain's work drove quality clients to my office. The number of quality leads and subsequent clients that I have is constantly increasing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Once we really got started and the website up and running, The Media Captain has been very timely and always keeps me informed of what they're working on. If I have any questions, they answer them immediately.

What was your primary form of communication with The Media Captain?

Virtual Meeting

What did you find most impressive or unique about this company?

I think the hands on service is very important. I know the team that works on my account and they really pay attention to my goals and values. I also like that The Media Captain has been involved since the very start of my business with designing the logo and website.

Are there any areas for improvement or something The Media Captain could have done differently?

I think they are always trying to improve and increase their service offerings.

BACKGROUND

Please describe your company and position.

I am the Owner of Hands-On Art Barn

Describe what your company does in a single sentence.

Hands-On Art Barn is a community art studio offering a variety of art classes for all ages.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Media Captain to accomplish?

• Update look and performance of registration process
• Fix issues which were confusing and impacted performance

SOLUTION

How did you find The Media Captain?

Online Search

Why did you select The Media Captain over others?

High ratings, Close to my geographic location

What was the size of The Media Captain’s team?

2-5 Employees

What was your primary form of communication with The Media Captain?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

I enlisted The Media Captain to update my website in several key areas. First, the registration pages were updated aesthetically and designed to be more user-friendly. In addition, there were several "kinks" in the system that needed to be corrected.

Currently, we are improving my mobile site to work more in sync with our overall process. Moving forward, I hope to have an ongoing relationship with the team at The Media Captain to keep my site fresh and optimize productivity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• smooth experience for customers using the site
• updated and fresh look and function

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Media Captain's team approach was very efficient and proactive. They were attentive to my goals and concerns at every level. The communication between their team and myself was consistent, timely and, responsive.

What did you find most impressive or unique about this company?

I was most impressed by how the members of the project team were all uniquely and exceptionally qualified to handle their prescribed tasks. In addition, the project manager, Stefanie, was very skilled and responsive in coordinating the team's efforts.

Are there any areas for improvement or something {provider_name} could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I'm the owner of a music school with 12 locations around Metro Detroit and Metro DC. We teach private music lessons in instruments such as piano, voice, guitar, drums, violin, etc. to students of all ages and skill levels.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain, and what were your goals?

We had three locations at the time we hired The Media Captain and one of them wasn't ranking very well on search engines. We were also planning to open two more locations soon and knew we would need help getting those locations to rank. It's important for us to be at the top of page 1 of Google for certain key word searches and even though we tried various things, we were having trouble accomplishing this on our own. I also needed help running our Google Adwords campaigns.

SOLUTION

How did you select this vendor and what were the deciding factors?

The Media Captain was highly recommended to me by various other music school owners who had greatly benefited from their services. I had a meeting with the owner and liked what he had to offer. Their price point was reasonable considering the size of our business and they offered to take all of this confusing work off of my hands and get us ranking well on Google!

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The Media Captain recommended specific work that needed to be done and then got right to it, sending me reports along the way. They got my login information for various sites they needed to work on (my website, Google analytics, Facebook, etc) and have been steadily improving our SEO and getting us results with digital marketing ever since.

How many resources from the vendor's team worked with you, and what were their positions?

I've worked with two different account managers, and both have been great. I've also had some brief contact with the president of the company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Most importantly, we rank at the top of page 1 of Google on all the important key words in all of our locations!!! I couldn't ask for more as this is extremely critical for our business. Our Google AdWords campaign is also performing very well.

How effective was the workflow between your team and theirs?

For a while we were having bi-weekly meetings, and now we meet monthly as I have a very busy schedule. My account manager sends a monthly report and agenda ahead of time and then we meet to discuss everything, upcoming needs, goals, etc. They are also extremely quick to respond to email and anything I need between meetings. The communication and the process has worked very well.

What did you find most impressive or unique about this company?

I think they're just the right size. Big enough to have resources and systems but small enough to still have involvement from the president and give a lot of care and attention to each client. Most importantly, this is the only SEO company that actually improved our rankings dramatically. They're very easy to work with and they don't require much from me, yet they are very transparent with everything they are doing and the results we are getting.

Are there any areas for improvement or something they could have done differently?

I have no suggestions for improvement at this time! I've been with The Media Captain for years and have recommended them to many other companies looking for help with their SEO. I have never been disappointed.

BACKGROUND

Please describe your company and your position there.

I'm responsible for marketing at an online retailer which focuses primarily on tablet cases and other electronics. We create cases for a huge variety of devices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain, and what were your goals?

We have worked with The Media Captain over the last few years and they have provided us with the marketing expertise we were seeking in order to reach our target audience and drive sales through our website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked up local digital marketing agencies. After thoroughly researching several companies, we selected The Media Captain based on positive reviews and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Initially, there was a discovery phase where we discussed goals and objectives. They then created a digital strategy which involved social media, PPC and email marketing.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a digital administration executive, a digital marketing strategist and the president of the company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our email campaigns have displayed incredible success so far. Revenue has increased significantly versus previous periods. Over 25% of our revenue is now coming from email marketing flows and we currently have an open rate of nearly 50%.

How effective was the workflow between your team and theirs?

We have virtual meetings on a regular basis and send emails frequently to communicate. The Media Captain is always quick to respond and assist us.

What did you find most impressive or unique about this company?

They take a holistic approach to digital marketing to ensure we are covering all our bases: PPC, email marketing, social media, etc.

Are there any areas for improvement or something they could have done differently?

We are satisfied with the work they have performed and will be continuing to work together in the future.

BACKGROUND

Please describe your company and your position there.

I am the owner of Lewis Legal Solutions, LLC, a family law firm in Columbus, Ohio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain?

I hired The Media Captain to create my website and company logo, handle my SEO, online ads, and social media posts.

SOLUTION

How did you select this vendor and what were the deciding factors?

I knew that SEO was extremely important, and I was familiar with a company who offers similar services in town. I did a Google search for SEO companies in Columbus, and I figured that the companies that came up highest knew what they were doing as far as SEO and could accomplish that for my business as well. The Media Captain was at the top of the list.

Describe the project in detail and walk through the stages of the project.

I just opened my own law office, and I needed help creating a website and establishing my web presence. During my initial consultation with The Media Captain, they explained the options available. They started by creating my logo and website. I am now continuing their services for ongoing SEO, online ads, and social media posting.

How many resources from the vendor's team worked with you, and what were their positions?

I have worked with several people at The Media Captain. Alison was my point of contact for the webpage development and logo creation. Kevin is my online marketing strategist, and Lailah is the creator of my social media campaign.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My website is extremely new as I only opened my office 2 months ago. However, I am already very busy with new clients and cases. The online marketing is clearly working and this is much faster than I expected.

How effective was the workflow between your team and theirs?

I had bi-weekly meetings with Alison regarding my website development and progress. Now I have bi-weekly meetings with Kevin regarding my online marketing. I know that I can email the team at any time with any questions or concerns as well.

What did you find most impressive or unique about this company?

It is extremely convenient that The Media Captain offers all the services you need to begin your online presence for a new business, and they offer services that can grow with us as our needs change over time.

Are there any areas for improvement or something they could have done differently?

I am very happy with the outcome of my website and their ongoing work.

BACKGROUND

Please describe your company and your position there.

Trolinger Law Offices, LLC is a boutique family law firm based in Columbus Ohio, and serving all of Ohio. My role is Office Manager and my responsibilities range from schedule management to marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain, and what were your goals?

Our firm hired Media Captain for site development and ongoing SEO management. Our goals are to create a unique, approachable vibe in a very formal industry, while still remaining professional and respected.

SOLUTION

How did you select The Media Captain and what were the deciding factors?

Their portfolio and communication were the 2 main factors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our team wrote content for our site, communicated our content and vision to our dedicated project manager and digital marketing expert. The site was built in Wordpress, and we manage SEO using a number of tools recommended by Media Captain.

How many people from the vendor's team worked with you, and what were their positions?

1. Owner,
2. project manager,
3. designer,
4. digital marketing

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website has been live and our SEO in place for 3 weeks, and we have already received leads/paid retainers in an amount that exceeds our total spend to date.

Describe their project management style, including communication tools and timelines.

Clear communication, weekly meetings while the project is in full development, bi-weekly meetings after, and ongoing email availability.

What did you find most impressive or unique about this company?

They pay attention to our style and what we want to portray. They take our feedback well and make good suggestions when we are uncertain. Very intuitive.

Are there any areas for improvement or something they could have done differently?

itemized invoices

BACKGROUND

Please describe your company and your position there.

I am a director of Skip Bin Hire Company in Melbourne, Australia, we hire out skip bins to residential and construction customers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain, and what were your goals?

we hired The Media Captain to optimize our Google Ads Campaign, our goals were improved conversion, proper set up of ads and proper management

SOLUTION

How did you select The Media Captain and what were the deciding factors?

I selected TMC based on listening to Jason's Podcast on SEO and digital marketing topic and once he established himself an as expert in the field, I've set up an online chat to him. Once we had a chat, i had no doubt in my mind that his company was the right fit to ours.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our Google Ads campaigns were reviewed, optimized, new ones created and remarketing implemented.

How many people from the vendor's team worked with you, and what were their positions?

I work with one person, he is a digital marketing specialist

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Increased Traffic to our Website from Google Ads, better use of budget, due to correct set up. Increased traffic from Google and FB retargeting / remarketing, improved CPC.

Describe their project management style, including communication tools and timelines.

Fantastic communication, monthly online meetings, review of our account, constant dynamic changes are being implemented as required.

What did you find most impressive or unique about this company?

In between of our meetings, I can email any questions to Alec and we are in constant contact and make changes as we go. What I find impressive is their customer service, level of care, and how committed they are to our success. They have deep technical knowledge as well as digital marketing knowledge and deep business acumen in everyone I have dealt with.

Are there any areas for improvement or something they could have done differently?

Happy with Everything.

BACKGROUND

Please describe your company and your position there.

I am the Vice President of DELTA H TECHNOLOGIES. DELTA H designs and manufactures industrial heat treating furnaces for the aerospace, defense, automotive, medical, plastics, additive manufacturing industries and many more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain?

Website design / development, SEO, Social Media, Online Advertising

What were your goals for this project?

Generate new business for our company through SEO and Google Ads along with optimizing our website.

SOLUTION

How did you select this vendor?

When I searched for "web developers near me" and they were the first to pop up, I figured they must be doing something right. What really solidified our partnership with them though was Jason and his appreciation of our unique business and needs. Before Media Captain, we often felt we were forced into square peg, round hole decisions when it came to our website development and SEO. Media Captain listened to our needs and goals and came up with creative solutions that are paying off.

Describe the scope of their work in detail.

Their team came to our facility to get a first hand account of who we are and what we do, along with the message we wanted to convey to our customers. We continued to work closely with them to further develop our website, adding and optimizing pages. From there, we then set on to SEO and Online Advertising. Bi-weekly meetings are scheduled to review results and optimize strategies. Additionally, they have assisted us with several of our blog posts which are now getting much more attention than they had before.

What was the team composition?

We've mostly worked directly with our Project Manager, but know there are lots of people behind the scenes also contributing to our needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Sales and traffic to our website has increased significantly. We also now have a monthly press release which we hadn't before and has led to further interest, feedback, and sales. Overall, everything has been a success.

How effective was the workflow between your team and theirs?

Project management has always been very thorough and timely. The feedback and collaboration between us and Media Captain is very easy to come by and honest, which we appreciate.

What did you find most impressive about this company?

Jason and his story. We are a fellow family business and are very passionate about what we do. Jason shares that same passion and "gets it" from an ownership point of view. The perseverance and creativity he had in creating his own business sold us on working with them.

Are there any areas for improvement?

I have nothing but great things to say!

BACKGROUND

Please describe your company and your position there.

I am one of the three partners and founding members of Katz, Pryor & DiCuccio, LLP, a law firm in Columbus, Ohio.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The Media Captain?

We hired The Media Captain to build a new website and help with SEO/PPC.

What were your goals for this project?

We want to attract more clients through online advertising.

SOLUTION

How did you select this vendor?

I've known Jason Parks at The Media Captain for about 17 years. We shopped around and The Media Captain seemed to be the best value.

Describe the project in detail.

We had an initial in-person meeting to talk about what we wanted in our website. We then met every two weeks to track progress on our site.

What was the team composition?

We dealt with several team members, each of whom had a different role. We had someone help with our logo and branding, we had someone help with design, someone else helped with SEO/PPC, etc.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our site just launched, so we are still too early to see all the results. Since we launched the site, we have gotten great feedback on the look and design of our site. Many of the compliments have come from other people in the web design and development industry.

How effective was the workflow between your team and theirs?

Very effective, we appreciate their communication.

What did you find most impressive about this company?

They are quick to respond. Whenever we noticed a small issue, we would reach out and receive an immediate reply.

Are there any areas for improvement?

Too early to tell, but nothing we see at this time.