Mater Agency

BACKGROUND

Please describe your company and your position there.

I am social media specialist at telecommunications company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EuroART93, and what were your goals?

Our website was created over 10 years ago and it was adapted for desktop users, but not so much for mobile users, that over time took a big share of our website visitors.

Euro ART93 had a task to make our website user-friendly for both desktop and mobile users, with a goal to make the experience more functional and faster and to bring our product "closer" to people, which makes the decision of buying easier and faster.

SOLUTION

How did you select this vendor and what were the deciding factors?

As a long time associate EA93 had the best solution for our problem, knowing our brand and product well, and they were able to make requested changes, along with giving new ideas, faster than any other vendor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had online meetings, briefs, shared ideas, worked in beta version of our website until final stage when website was mobile user friendly and went live. It included a lot of changes on website, such as product features, chat box, photos, texts, etc.

How many people from the vendor's team worked with you, and what were their positions?

Multiple people, at least 3.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching mobile friendly website we saw slight change in sales and our website traffic and analytics improved.

Describe their project management style, including communication tools and timeliness.

Fast, accurate.

What did you find most impressive or unique about this company?

They were super professional, and they met all of our requests.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company that produces software for banks and financial institutions. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EuroART93?

We wanted to utilize their UX design expertise on several projects. 

SOLUTION

What was the scope of their involvement?

EuroART93 has designed the entire UX/UI of our flagship product, a digital banking shield. We've also collaborated on small projects for third parties. They've helped us develop the UX/UI of a fintech platform for cryptocurrency investment companies. Their team has also delivered several proof of concepts for our customers. We're currently in the process of beginning another digital banking product project with them. 

The flagship product project was the biggest one we've worked on with EuroART93. When we first entered the collaboration, we gave EuroART93d detailed software specifications relevant to the design. Those included user stories and functionalities. Based on what we provided, EuroART93 created the first design iterations; they presented 1–2 screens for each product area. We iterated those designs until we reached the final version of the UX/UI. From there, EuroART93 delivered the rest of the screens. Our developers then received an entire UX/UI design package from EuroART93 to use for the application. 

What is the team composition?

Most of the work we've done with them is with their CEO and the head designer. We've also worked with their Zdenko (CTO) and a project manager. I also believe our development team has been in contact with other teammates. 

How did you come to work with EuroART93?

EuroART93 was referred to us by one of our company's stakeholders who'd worked with them at a different company; they'd designed some digital banking projects for them. However, they weren't the only company we contacted for that project. When we chose the design agency for the product, we initially wanted to see examples from each agency. We asked for work examples, and EuroART93 provided several we really liked. The offer they presented from a financial standpoint as well. They had fantastic references, so we knew they'd deliver high-quality work.

How much have you invested with them?

The first design of our flagship product was about €12,000 (approximately $12,200 USD). Since then, we've invested about the same amount in another project and at least €30,000 (approximately $30,500 USD) in turnover. 

What is the status of this engagement?

We started working with them in 2018, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

EuroART93 does a great job, and we're super happy with them. We've measured their success on their communication and quality of work, which was based on the number of iterations we went through. They've delivered on the quality — the first design only needed to be fine-tuned over 1–2 iterations. The designs have been very easy for our developers to implement. 

How did EuroART93 perform from a project management standpoint?

Their communication and treatment of us as a client are fantastic. EuroART93 has been great at delivering what we've agreed upon. We use Microsoft Teams, Telegram, and email to communicate. For the first project, we used Jira and Confluence for project management, but we've since moved on to using Redmine. 

What did you find most impressive about them?

Everything about working with EuroART93 is fantastic; they're easy to work with. The design itself has been fantastic — we've been able to sell seven of our products to customers within a year. Customers are buying our product because the design is eye-catching. 

Are there any areas they could improve?

I haven't identified anything for them to improve over our partnership.

Do you have any advice for potential customers?

Let EuroART93 lead the work. They're outstanding and creative experts in their field. 

BACKGROUND

Please describe your company and your position there.

We are DTH-satellite provider for the Croatian market and my position in the company is Head od marketing department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EuroART93, and what were your goals?

We hired EuroART93 for many projects which includes; creative for TV commercials and digital campaigns, render designs for our products, web development, OOH designs and many more. Our goal is to increase sales and customer experience and also brand awareness

SOLUTION

How did you select this vendor and what were the deciding factors?

By recommendation They convinced us that they can put all challenges in one plate and make a solution for them

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We started with a brief and all details which are important for our business After a meeting we decided to make a whole ATL campaign for product we want They delivered to us idea and scenario/STB for upcoming campaign which we accepted we started with casting by choosing 3 people who will represent our brand and products

After that, we start with a tVC production After we finished the production of TVC we took best shoots and make a KV for digital campaign and also B1 and Direct Mailing Also we made a VO for TVC and radio campaign Our goal was increased new customers and upsell existing.

Who did you work with and what was the feedback process like?

I worked with a few people in agency who are the best one, but this project was all by Helena, Account Director She was very professional and details oriented which is very important for me and company also Campaign reached all the goals in all areas which means that we increased new customers and upsell existing.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It’s not easy to share this information cause we have a couple of sales channels who brings us indicators and metrics but I can say that our sale increased for a 80% depending by sales channel.

Describe their project management style, including communication tools and timeliness.

They are very professional They have people and tools to make a best job for the client and they are timeline oriented and interested for the client results

What did you find most impressive or unique about this company?

They flexibility, client understanding, client oriented, desire to get to know the product and ability to to put all effort in it Also, know how which is one of the important things in our cooperation

Are there any areas for improvement or something they could have done differently?

No. I think that they are doing a great Job with great people

BACKGROUND

Please describe your company and your position there.

We are one of the biggest Tour operator companies in Croatia. We sell travel packages worldwide to our direct clients and through a large b2b network. I am the general manager and the owner of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire EuroART93, and what were your goals?

We wanted to create a fresh-looking website that would attract our clients not just with a variety of our offers but make their browsing more enjoyable. On the other side, it had to speed up the process of bookings and communication with the client.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were searching through portfolios of more web design vendors, and after we found one we loved the most, we tested the functionality of their past products.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First we introduced them to our everyday work and needs. Then we compared what we are using today with what we aim to get after the new implementation. After around a week, we got several proposals from them and had to choose which way to go with development. As most of the WordPress forms were not satisfying for the project, we had to do a lot of adjusting and programming along the way.

How many people from the vendor's team worked with you, and what were their positions?

We communicated with their designer, programmer, and project manager, who was the first point of contact and available all the time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching a new site, we were deep in COVID 19 times with very slow web traffic, which was good for testing in real-time and making final adjustments. After the pandemics we saw real benefits of the new website, as it is more dynamic and responsive, very user-friendly. Most importantly, the web app made it possible for our staff to reply in lesser time, making us 100% more effective.

Describe their project management style, including communication tools and timeliness.

For the first time, we implemented online sales, chat communication with our clients, ticketing system for easy follow-ups available to all our staff.

What did you find most impressive or unique about this company?

Their power to come up with new ideas, new solutions to improve our business, ease of communication.

Are there any areas for improvement or something they could have done differently?

Not really. Maybe we would wish that some time limits were shorter, but in general, it was all very quick.

BACKGROUND

Please describe your company and position.

I am the Head of Communications of a competition agency

Describe what your company does in a single sentence.

The agency is a national competition authority.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mater Agency to accomplish?

• Website redesign
• Setting up a LinkedIn profile
• Website maintenance

SOLUTION

How did you find Mater Agency?

Other

Why did you select Mater Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Mater Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete redesign of the website, creation of a LinkedIn profile, maintenance of the website, creation of a new Newsletter

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Excellent design of the new site and newsletter, excellent feedback, content more accessible to the wider population

Describe their project management. Did they deliver items on time? How did they respond to your needs?

all the best to the team

What was your primary form of communication with Mater Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Mater Agency's speed and quality of service were impressive.

Are there any areas for improvement or something Mater Agency could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the International communication and projects of Croatian Composers' Society

Describe what your company does in a single sentence.

It takes care of author rights for composers as well as organise concerts, festivals and music related manifestations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mater Agency to accomplish?

• create new websites.

SOLUTION

How did you find Mater Agency?

Referral

Why did you select Mater Agency over others?

Referred to me

How many teammates from Mater Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Meetings were held to assess the scope of the project, after which the Vendor provided the timeline and initial design suggestions. After the design was approved, the Vendor started to develop the web page and the company provided the content (texts, photos, videos).  After all was implemented, the web page went live and is currently undergoing minor adjustments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager was communicative and helpful and did everything on time.

What was your primary form of communication with Mater Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

Their genuine, accepting attitude and willingness to work around all the objective obstacles were impressive.

Are there any areas for improvement or something Mater Agency could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the President of Udruga Fokus

Describe what your company does in a single sentence.

Civil society development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mater Agency to accomplish?

• Rebranding

SOLUTION

How did you find Mater Agency?

Personal connection

Why did you select Mater Agency over others?

• High ratings
• Close to my geographic location
• Great culture fit

How many teammates from Mater Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web, logo, power point, printed materials

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Progres of deliverables, web page, logo and all else

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They work with us as a dynamic client and adapt to our schedule and availability.

What was your primary form of communication with Mater Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Flexibility 

Are there any areas for improvement or something Mater Agency could have done differently?

Give even more guidance to the project development 

BACKGROUND

Please describe your company and position.

 I am the Online Direktor of a media company 

Describe what your company does in a single sentence.

Providing OTT all around the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MATER to accomplish?

• Make a new website

SOLUTION

How did you find MATER?

Online Search

Why did you select MATER over others?

High ratings

How many teammates from MATER were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develpoing new website with 6 diffrent subdomain. They created everything from UI/UX, CMS all funcionality. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We increased our online sales up to 10% with new vebsite. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded perfectly and delivered everything on time. They had very good project managers. 

What was your primary form of communication with MATER?

Virtual Meeting

What did you find most impressive or unique about this company?

Very friendly, willing to make an extra efort to make everything good and in time. 

Are there any areas for improvement or something MATER could have done differently?

No, they did everything just the way that we agreed.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Upp Agency

Describe what your company does in a single sentence.

We are a full-stack AI agency that partners with innovative companies to help them tackle their toughest challenges and build the next generation of products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EuroART93 to accomplish?

Create company logo

SOLUTION

How did you find EuroART93?

Clutch Site

Why did you select EuroART93 over others?

• High ratings
• Close to my geographic location

How many teammates from EuroART93 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project was about creating a logo for our company. It was an iterative approach where multiple logo directions were explored. FInal deliverables were logo in various formats and the book of standards. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Company logo and book of standards, which we didn't have at all.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their management was professional and deliveries were on time. We've had a lot of questions and dillemas and they eagerly addressed all of them.

What was your primary form of communication with EuroART93?

Email or Messaging App

What did you find most impressive or unique about this company?

They went above and beyond to provide us with a 12/10 experience from the beginning to the end of the project.

Are there any areas for improvement or something EuroART93 could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am the Communication and Marketing Manager of Aluflexpack AG

Describe what your company does in a single sentence.

We are the manufacturer of premium circular flexible packaging and barrier solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EuroART93 to accomplish?

• Web development
• Web maintenace

SOLUTION

How did you find EuroART93?

Referral

Why did you select EuroART93 over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from EuroART93 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web design and development and custom made CRM

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The web page was done according to planned and agreed upon, and all the projects were done accordingly planned and discussed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was made in time and they responded promptly.

What was your primary form of communication with EuroART93?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great collaboration, communication and knowledge.

Are there any areas for improvement or something EuroART93 could have done differently?

no