Manao Software

BACKGROUND

Please describe your company and position.

I am the Manager of E-book Platform Business Section of KADOKAWA Corporation

Describe what your company does in a single sentence.

KADOKAWA Group, a comprehensive entertainment company, develops a wide range of businesses such as Publication, Animation, Film, Gaming, Web services, and Education/EdTech.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Manao Software to accomplish?

• Revamp the Thai version of their eBook store, BOOK☆WALKER THAILAND. The goal: to make the platform more appealing and user-friendly for Thai readers to support their digital business expansion in Thailand.

SOLUTION

How did you find Manao Software?

Other

Why did you select Manao Software over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Other

How many teammates from Manao Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Scope 
  • Discovery for the old web site
  • Refine a requirement for new web store and contents management system
  • Design system architecture
  • Implement a coding and QA
  • Prepare GO live steps with stakeholders
• Key Deliverables 
  • Web Store(Full Scratch)
  • Contents Management system(Full Scratch)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On-time Launch: Despite integration and communication hurdles, the redesigned site launched successfully in March 2025.

Ongoing Development: The collaboration is continuing from April 2025, with ongoing work on new Thai-market-specific features and continuous UX improvements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered the items almost on time but some small features were scoped out because their estimation missed some points in an early phase. They can quickly recover the features after go live by prioritizing them.

What was your primary form of communication with Manao Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I found their teamwork great throughout the project. For example, it is natural to encounter unexpected challenges in many projects. At first, some developers could not resolve the issue by themselves but they caught up by using internal communication to gain more knowledge from other developers, which was so smooth.

I feel their teamwork was the most impressive aspect.

Are there any areas for improvement or something Manao Software could have done differently?

Most of the work satisfied us, but their estimation process needed a specific improvement. During that period, they could have carefully understood our service and system architecture, which would have allowed us to avoid scoping out features at go-live. It was better to spend significant time clarifying unclear points with us rather than being optimistic.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of IT for Oceanbridge, a leading international shipping and logistics company. We specialize in cargo consolidation to and from New Zealand and Australia, working with global agents to provide reliable freight services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Manao Software?

We needed help strengthening our security posture and creating a large, reliable dataset to power our reporting platforms.

SOLUTION

What was the scope of their involvement?

Manao Software has provided a review and guidance to assist with improving our security posture and delivered a reporting database.

What is the team composition?

We’ve worked with 2–5 teammates from Manao Software.

How did you come to work with Manao Software?

Someone referred Manao Software to me. I chose them because they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with Manao Software in May 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of the solution has been excellent. Manao Software’s team has demonstrated strong technical knowledge and expertise, particularly in understanding our requirements and translating them into practical, effective outcomes. They’ve also been highly responsive throughout the engagement, communicating clearly and addressing questions or issues quickly.What has impressed us most is Manao Software’s ability to combine deep technical capability with a practical understanding of our business needs. The work has provided us with a strong foundation for both our security initiatives and our reporting environment. Our Microsoft Secure Score has improved by 10 points, and the reporting database has had zero failures in nearly two years.

How did Manao Software perform from a project management standpoint?

Manao Software’s project management has been very organized. The team has delivered on time and as specified. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Manao Software’s knowledge and expertise in a wide range of solutions have been impressive.

Are there any areas they could improve?

There’s nothing they need to improve.

Do you have any advice for potential customers?

Overall, we’ve been very pleased with the engagement and would confidently recommend Manao Software to organizations looking for an experienced, responsive, and capable technology partner.

BACKGROUND

Please describe your company and position.

I am a consultant at Child's Dream Foundation

Describe what your company does in a single sentence.

NGO, with multiple programs, mainly school building in Cambodia and Laos, health care program, University scholarship program, high school program, and emergency relief program.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Manao Software to accomplish?

• Transfer knowlegde to an external company for long term safety
• Convert to the latest technology

SOLUTION

How did you find Manao Software?

Other

Why did you select Manao Software over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Manao Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Modernise the platform: Replace the legacy Windows application with a responsive, browser-based solution. Preserve data integrity: Reuse the existing database without loss or corruption. Improve usability: Deliver a clean, intuitive interface that supports both new and experienced users. Enhance functionality: Introduce secure authentication, role-based access, and real-time reporting. Ensure maintainability: Build a scalable, locally hosted solution on a Windows server that’s easy to support and evolve.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was delivered under budget and ahead of schedule—an outcome that not only met but exceeded expectations. As a result, Child’s Dream requested to continue working with the same team on a second initiative. And a third one will be starting soon.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager always responding quickly, team discovering potential issues and improvements, and quality assurance is top-notch; sprint reviews always perfectly executed.

What was your primary form of communication with Manao Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I have the feeling that we are all on the same team. You forget that you are in a customer - supplier relationship; you see them as colleagues or even friends.

Are there any areas for improvement or something Manao Software could have done differently?

I would rather say that we, as a customer, should prepare better specifications to make the development even easier. But as I mentioned before, the team is actively discovering potential issues and proposing solutions.

BACKGROUND

Please describe your company and position.

I am the CEO of Anyday

Describe what your company does in a single sentence.

Anyday is a Danish buy-now-pay-later platform for e-commerce, serving 300,000 consumers and 4,000+ merchants across Denmark.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Manao Software to accomplish?

• Build our entire BNPL platform from scratch with no in-house tech team to support
• Deliver a scalable architecture capable of handling significant payment volume

SOLUTION

How did you find Manao Software?

Referral

Why did you select Manao Software over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Manao Software were assigned to this project?

10-15

Describe the scope of work in detail. Please include a summary of key deliverables.

Manao built the entire Anyday platform from scratch. This included a microservice backend on Azure with ASP.NET Core, an Angular web frontend, a React Native mobile app, and full integration with Visa and Mastercard payment rails. They also supplied UX designers, a solution architect, and a project manager so we could focus on the business side. We had no in-house developers when we started. They assembled the full team and got us to first payment in October 2020.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We launched on time and within budget. First payment processed October 2020. Since then, Anyday has grown to 300,000 consumers, 4,000+ merchant partners, and passed 1 billion DKK in total payment volume. The platform Manao built is still running it all.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were a startup with no technical team, so we were heavily dependent on them getting things right. They delivered on time, communicated clearly across the Denmark/Thailand time difference, and flagged issues before they became problems. When requirements changed, they adapted without it becoming a big deal.

What was your primary form of communication with Manao Software?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They could assemble a complete team fast. Backend, frontend, mobile, architecture, design all from one place. For an early-stage startup that was the difference between launching in 2020 or 2021.

Are there any areas for improvement or something Manao Software could have done differently?

Earlier documentation of technical decisions would have helped as we started building our own in-house team and needed to take over parts of the codebase. Not a dealbreaker, but something to be aware of when planning a future handover.

BACKGROUND

Please describe your company and position.

I am the Consultant of Supply Chain In-Sites Ltd

Describe what your company does in a single sentence.

Food industry certification, auditing and assurance for safety, sustainability, social complinace and animal welfare

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Manao Software to accomplish?

• Develop a mobile App suitable for use by Thai farmers to monitor compliance with a low carbon rice standard and collect the data required by our retail customers. Dual language, off-line capability and ease of use are essential features.
• Provide a secure admin back-end to enable desktop reviews and generate reports on compliance and data on carbon emission reductions

SOLUTION

How did you find Manao Software?

Online Search

Why did you select Manao Software over others?

• Great culture fit
• Company values aligned
• Other

How many teammates from Manao Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a mobile App with dual language and off-line capability that can be downloaded from the Android PlayStore and Apple App store and used by rice farmers who have limited IT experience.  The App will allow farmers to upload images, data and geolocation information to enable remote monitoring of compliance with a supply chain standard for low carbon rice cultivation.  The App will also collect the data required to make scientifically valid calculation of the reduction in CO2e emissions from the production of rice. 

Images and data from the App to be uploaded to a secure, online Admin system using Azure cloud storage.  The Admin back end must be able to approve new users, suspend users, display images and data for simple desktop review and generate a variety of reports and export data to Excel.  Corporate levels of data encryption and security are required as the final customer for the data is a major supermarket retailer.

Ease of use by farmers in brightly lit external environments was essential, and a clear, user-obvious interface was an essential feature.  Support must be provided to release the App to Android and Apple App stores, plus ongoing, dual-langauge techncial support during the implementation period.  The customer and the users have limited technical knowledge, so we required knowledgeable and patient communication and support.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

100% of the rice farmers were able to use the mobile App successfully

A 97% compliace rate with the retailers low carbon rice buying specification in Year 1, rising to 99% in Year 2 (compared to a 3% compliance rate in a comparable scheme where the App was not used)

A 36% reduction in carbon dioxide equivalent (CO2e) emissions from the cultivation of rice

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Manao provided a detailed project timeline with clear deliverables.  They achieved all of the target deliverables on time.  

Communication was clear and customer-friendly, using our preferred communication method (Line App) plus formal email updates.

The project was new and innovative, so we had no prior experinece in use of a mobile App for this type of work, so there were learnings from our side that needed Manao to be responsive and understanding.  They responded to our changing needs effecticvely with no impact on the timelines.

Manao initially provided a clickable wire frame model to show the user-interface design and proposed way of operation.  This was extrememly valuable to us as we had limited experience of App development.  We could try the model ourselves, show it to farmers and our customer, and get feedback and design and ease of use before the real development started.

What was your primary form of communication with Manao Software?

Email or Messaging App

What did you find most impressive or unique about this company?

Their team showed genuine, enthusiastic interest in the project itself.  This resulted in Manao briging their own suggestion to how the App and Admin system should function.  The result was a better product than we had originally specified.  Their communication style in both English and Thai was both clear, friendly and supportive.

Are there any areas for improvement or something Manao Software could have done differently?

While we were delighted with their service, there was just one thing we would have appreciated. 

As a non-IT savvy customer, we would have appreciated more information on the implications of some of the system design choices made to enable the project to fit the limited budget.  There are some system limitations as to how we can edit and amend data, and while these were inevitable factors due to the architecture choices made to fit our budget, we may have decided to increase the budget at the time to add additional capability.

BACKGROUND

Please describe your company and position.

I am the CEO of Miso Solutions

Describe what your company does in a single sentence.

We are an InsurTech Startup looking to provide personalised Motor Insurance solutions to safer drivers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Manao Software to accomplish?

• To build the front end of our iOS application.
• Ensure a smooth user experience

SOLUTION

How did you find Manao Software?

Referral

Why did you select Manao Software over others?

High ratings, Good value for cost, Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The assignment was to complete the final enhancements to our application and to enhance the customer journey. Our application needs to build trust and credibility with its users quickly and efficiently.

As the application monitors driving behaviour of the user we created three distinct stages:

• Anonymous users up to a certain number of trips 
• authenticated users after a fixed number of trips - non-paying
• authenticated users on a paying basis

Ensuring that customer data is seamlessly transferred between the progression of a customer through its journey. In addition, embedded videos and help diagrams were incorporated to assist with user knowledge of the application with all of the required monitoring tools to support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The active transition of customers from one stage to another in the journey
• Data continuity between transitioned customers
• Broadened login capabilities using third party providers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team were fantastic in their attitude, their ability to communicate openly and consistently and were able to meet all agreed timelines - delivering ahead of schedule on a number of elements as well. The PM was always on hand and actively followed up with live issues to resolution.

What was your primary form of communication with Manao Software?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

They were very professional, competent, and a pleasure to deal with. They were excellent in their communication and went above and beyond when it came to addressing any issues that were raised. They project was completed within the agreed scope of works and budget.

Are there any areas for improvement or something Manao Software could have done differently?

On our work with them on this assignment there was nothing more I would have asked to be done differently.

BACKGROUND

Introduce your business and what you do there.

My company is Joes & Cos. We’re based in Denmark and specialize in all things related to working remotely. We have a platform that connects people to co-working spaces, hotels, and meeting rooms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Manao Software?

Since we don’t have an internal technical team to code and develop our app, we’ve engaged Manao Software as our technical department. 

SOLUTION

What was the scope of their involvement?

I initially met with Manao Software’s CEO to discuss my needs. He gave me his feedback, and I’ve since been able to hire people from them on a contract basis. 

Currently, Manao Software develops the software we're planning to launch and interacts with our users and vendors. They’re also maintaining our platform. We’ve done various projects with them — they usually scope out the project, I approve it, and then they start working.  

For technologies, the team codes in Visual Studio and uses React Native, Firebase, Flamelink, and JavaScript. They’re interacting with App Store and Google Play, so they know the right frameworks to use for them.

What is the team composition?

We’ve worked with various teammates from Manao Software, including a project manager, an architect, a web developer, a mobile developer, a graphic designer, and a QA specialist. 

How did you come to work with Manao Software?

Manao Software was recommended to me by someone I’d had an event with; that person connected me to the team. 

How much have you invested with them?

We’ve spent around $120,000. 

What is the status of this engagement?

I found them in June 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve completed multiple projects with Manao Software, and I haven’t had any issues. The platform is working and live. Put another way, the team has delivered a product from scratch, which we can use and sell. 

How did Manao Software perform from a project management standpoint?

Manao Software’s process is seamless, and the team is patient — the company runs professionally. If we find bugs, they fix them and have a good level of communication about them. Their members are easy to work with and detail-oriented. They listen to my feedback and make changes accordingly. On top of that, the projects are delivered within our budget. 

Overall, I’m satisfied with how they manage everything and deliver projects. To communicate, we use Slack and email; for video conferencing, we use Google Meet. 

What did you find most impressive about them?

The team is organized and flexible with time. Apart from that, they’re responsive. The project manager has done a great job of making me feel acknowledged. They easily understand issues when they arise.

Are there any areas they could improve?

There have been some delays in our development projects. Given that, they could improve their timelines, though they’ve done well on everything else. 

Do you have any advice for potential customers?

Understand what you need and come prepared to guide Manao Software. While they can do a lot, you can’t expect them to handle 100% of the work. You should be organized and respond to them quickly. If they ask for something and you can’t deliver it within weeks, your delay will become the project's delay. Simply put, ensure you can handle the work and know what you want. 

BACKGROUND

Please describe your company and position.

 I am the Director of Business Operations of an other industries company 

Describe what your company does in a single sentence.

Our company designs and develops enterprise software that automates document composition, workflow, and customer communications across print and digital channels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Manao Software to accomplish?

• .NET Development
• UX/UI Design

SOLUTION

How did you find Manao Software?

Other

Why did you select Manao Software over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned
• Other

How many teammates from Manao Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've had the pleasure of working with this team for several years on a variety of development projects, including custom software and our company website, and we couldn't be happier with the experience. Communication has been excellent throughout our partnership. Their team is always responsive, easy to work with, and proactive about keeping us informed on project status, timelines, and any questions that arise. We always feel like we're working with a true partner rather than just a vendor. The quality of their work has consistently exceeded our expectations. They take the time to understand our goals and deliver reliable, well-designed solutions that meet our needs. Their attention to detail and technical expertise have been invaluable in helping us bring our ideas to life. Over the course of our relationship, they have been dependable, professional, and committed to delivering high-quality results. We have complete confidence in their team and would highly recommend them to any organization looking for a skilled and trustworthy development partner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was completed on schedule and delivered the functionality we requested. The resulting software and website have improved our operational efficiency, provided a more modern user experience, and given us a reliable platform to support future growth. Throughout the project, milestones were consistently met, communication was excellent, and the final deliverables met or exceeded our expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been excellent throughout our partnership. They consistently communicate project status, timelines, and any potential challenges, ensuring we always know where things stand. Deliverables have been completed on time or with clear communication whenever priorities or scope changed. Their team has been highly responsive to our needs, taking the time to understand our requirements and quickly addressing questions, feedback, or change requests. They are collaborative, flexible, and proactive in offering solutions, making them feel like an extension of our own team. Their professionalism and reliability have made them a trusted development partner over the years.

What was your primary form of communication with Manao Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about this company is their combination of technical expertise and genuine partnership. They don't simply execute requests—they take the time to understand our business goals, offer thoughtful recommendations, and collaborate with us to develop the best possible solution. Their communication, responsiveness, and commitment to quality have remained consistently strong throughout our relationship. Over the years, they've earned our trust by delivering reliable, high-quality work while being flexible and easy to work with. It's rare to find a development partner that combines technical excellence with such a customer-focused approach, and that's what sets them apart.

Are there any areas for improvement or something Manao Software could have done differently?

We have been very pleased with our partnership and don't have any meaningful suggestions for improvement. Manao Software has consistently delivered quality work, communicated effectively, and been responsive to our needs throughout our engagement.