Manao Software

BACKGROUND

Please describe your company and position.

I am the CEO of Miso Solutions

Describe what your company does in a single sentence.

We are an InsurTech Startup looking to provide personalised Motor Insurance solutions to safer drivers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Manao Software to accomplish?

• To build the front end of our iOS application.
• Ensure a smooth user experience

SOLUTION

How did you find Manao Software?

Referral

Why did you select Manao Software over others?

High ratings, Good value for cost, Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The assignment was to complete the final enhancements to our application and to enhance the customer journey. Our application needs to build trust and credibility with its users quickly and efficiently.

As the application monitors driving behaviour of the user we created three distinct stages:

• Anonymous users up to a certain number of trips 
• authenticated users after a fixed number of trips - non-paying
• authenticated users on a paying basis

Ensuring that customer data is seamlessly transferred between the progression of a customer through its journey. In addition, embedded videos and help diagrams were incorporated to assist with user knowledge of the application with all of the required monitoring tools to support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The active transition of customers from one stage to another in the journey
• Data continuity between transitioned customers
• Broadened login capabilities using third party providers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team were fantastic in their attitude, their ability to communicate openly and consistently and were able to meet all agreed timelines - delivering ahead of schedule on a number of elements as well. The PM was always on hand and actively followed up with live issues to resolution.

What was your primary form of communication with Manao Software?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

They were very professional, competent, and a pleasure to deal with. They were excellent in their communication and went above and beyond when it came to addressing any issues that were raised. They project was completed within the agreed scope of works and budget.

Are there any areas for improvement or something Manao Software could have done differently?

On our work with them on this assignment there was nothing more I would have asked to be done differently.

BACKGROUND

Introduce your business and what you do there.

My company is Joes & Cos. We’re based in Denmark and specialize in all things related to working remotely. We have a platform that connects people to co-working spaces, hotels, and meeting rooms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Manao Software?

Since we don’t have an internal technical team to code and develop our app, we’ve engaged Manao Software as our technical department. 

SOLUTION

What was the scope of their involvement?

I initially met with Manao Software’s CEO to discuss my needs. He gave me his feedback, and I’ve since been able to hire people from them on a contract basis. 

Currently, Manao Software develops the software we're planning to launch and interacts with our users and vendors. They’re also maintaining our platform. We’ve done various projects with them — they usually scope out the project, I approve it, and then they start working.  

For technologies, the team codes in Visual Studio and uses React Native, Firebase, Flamelink, and JavaScript. They’re interacting with App Store and Google Play, so they know the right frameworks to use for them.

What is the team composition?

We’ve worked with various teammates from Manao Software, including a project manager, an architect, a web developer, a mobile developer, a graphic designer, and a QA specialist. 

How did you come to work with Manao Software?

Manao Software was recommended to me by someone I’d had an event with; that person connected me to the team. 

How much have you invested with them?

We’ve spent around $120,000. 

What is the status of this engagement?

I found them in June 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve completed multiple projects with Manao Software, and I haven’t had any issues. The platform is working and live. Put another way, the team has delivered a product from scratch, which we can use and sell. 

How did Manao Software perform from a project management standpoint?

Manao Software’s process is seamless, and the team is patient — the company runs professionally. If we find bugs, they fix them and have a good level of communication about them. Their members are easy to work with and detail-oriented. They listen to my feedback and make changes accordingly. On top of that, the projects are delivered within our budget. 

Overall, I’m satisfied with how they manage everything and deliver projects. To communicate, we use Slack and email; for video conferencing, we use Google Meet. 

What did you find most impressive about them?

The team is organized and flexible with time. Apart from that, they’re responsive. The project manager has done a great job of making me feel acknowledged. They easily understand issues when they arise.

Are there any areas they could improve?

There have been some delays in our development projects. Given that, they could improve their timelines, though they’ve done well on everything else. 

Do you have any advice for potential customers?

Understand what you need and come prepared to guide Manao Software. While they can do a lot, you can’t expect them to handle 100% of the work. You should be organized and respond to them quickly. If they ask for something and you can’t deliver it within weeks, your delay will become the project's delay. Simply put, ensure you can handle the work and know what you want.