Macatawa Technologies Reviews (5), Pricing, Services & Verified Ratings

Reliable Technology, Dependable Support

We understand how frustrating it is to try to keep your tech stack running. Many businesses spend more time reacting to their technology than benefiting from it.

By outsourcing your IT to Macatawa Technologies, you can leave tech stress behind and stay focused on what matters most - your business.

At Macatawa Technologies, we simplify and support complicated tech for a fixed monthly price.

Min project size
$1,000+
Hourly rate
$150 - $199 / hr
Employees
10 - 49
Year founded
Founded 2002

Overview by:

Tony Dykstra

Sales & Marketing Manager | Account Manager About the Team

Service Lines

IT Managed Services: 50%
Cybersecurity: 25%
IT Strategy Consulting: 25%

Select Focus Area

Cybersecurity focus

Network Security: 35%
Cloud Security: 30%
Breach Detection & Incident Response: 15%
Account Takeover (ATO): 10%
Dark Web Monitoring: 10%

Cybersecurity Technologies

LogMeIn: 100%

IT Managed Services Focus

Help desk: 15%
Managed Software Application & Solutions: 15%
Network: 15%
Security: 15%
Cloud Server Migration: 10%
Hardware: 10%
Governance & Compliance Assessments: 5%
IT Budgeting: 5%
Other IT managed services: 5%
Telecom: 5%

Industries

Manufacturing: 35%
Non-profit: 20%
Business services: 10%
Legal: 10%
Construction: 5%
Financial services: 5%
Insurance: 5%
Other industries: 5%
Supply Chain, Logistics, and Transport: 5%

Clients

Small Business (<$10M): 90%
Midmarket ($10M - $1B): 10%

IT Managed Services Cybersecurity

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.8 /5

What Clients Have Said

Macatawa Technologies offers competitive pricing that aligns with client budgets, providing good value for cost. Clients appreciate their responsive support and tailored solutions, indicating a strong cost-benefit relationship without specific project costs mentioned.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 2 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Macatawa Technologies Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 4.7
Cost 4.8
Willing to Refer 5.0

Top Mentions

Review Highlights

Room for Hardware Implementation Improvement

One client mentioned instances where changes made by a hardware provider led to implementation challenges for Macatawa Technologies, suggesting room for improvement in handling such situations.
Effective IT Support and Security

Reviews highlight Macatawa Technologies' success in providing reliable IT support and a stable, secure infrastructure. Their efforts have led to increased uptime, reduced response times, and successful security issue prevention.
Responsive and Knowledgeable Team

Multiple clients praised Macatawa Technologies for their friendly, reliable, and knowledgeable team. Their responsiveness to issues and effective communication ensure that client needs are promptly addressed and understood.
Successful AI Implementation

Macatawa Technologies assisted clients in rolling out AI platforms and policies, demonstrating their capability to support advanced IT solutions and meet evolving technological needs.
Proactive Communication and Follow-Up

The company's proactive communication and effective follow-up through ticket systems and regular updates are appreciated by clients, contributing to smoother project execution.
Strong Project Management Skills

Clients consistently noted Macatawa Technologies' ability to deliver projects on time while effectively managing communication and addressing issues. Their project management skills contribute to meeting client objectives.

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Macatawa Technologies Reviews

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IT Managed Services
Breach Detection & Incident Response Dark Web Monitoring Software Evaluation Network Security Vulnerability Management
Confidential
Jan. 2002 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Macatawa Technologies' performance has been great, so we've stuck with them for many years."

Nov 10, 2026

VP, Manufacturing Company

Anonymous

Manufacturing
49424 Holland, MI
51-200 Employees
Online Review
Verified

Macatawa Technologies provides managed IT services for a manufacturing company. The team evaluates the client's systems, specifies and recommends improvements, and provides 24-hour tech support.

Macatawa Technologies' efforts have helped the client achieve measurable outcomes in terms of computing equipment uptime, costs, response time to issues, and security issue prevention. The team is responsive, hardworking, and understanding of needs. Macatawa Technologies' performance has been great.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the VP of a manufacturing company

Describe what your company does in a single sentence.

We are a manufacturing company that produces injection molded plastic products, decorates plastic products, and does light assembly.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macatawa Technologies to accomplish?

Management of our IT systems and equipment with 24 hour support
Provide security monitoring and protection of our network and devices
Specify and or recommend hardware and software solutions

SOLUTION

How did you find Macatawa Technologies?

Referral

Why did you select Macatawa Technologies over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Referred to me
Company values aligned

How many teammates from Macatawa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They are utilized as a trusted partner in managing our IT. They evaluate our systems, specify and reccomend improvements, monitor performance, provide 24 hour tech support, discuss future plans, review software for use, and install new computing equipment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Uptime of computing equipment and operations, costs, response time for issues, prevention of security issues

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The account manager is responsive and works hard to know our company and our needs well to ensure we are getting what we really need. The lower level tech support is typically very responsive and successful the first time in troubleshooting issues.

What was your primary form of communication with Macatawa Technologies?

In-Person Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They took the time to understand our values, needs, and goals. They provide a solution that matches these for a reasonable cost.

Macatawa Technologies' performance has been great, so we've stuck with them for many years.

Are there any areas for improvement or something Macatawa Technologies could have done differently?

There were instances where the hardware provider made changes to their offerings that tripped Macatawa Tech up at implementation as it did not work as expected.

RATINGS

5.0

AI Consulting IT Managed Services IT Strategy Consulting
Less than $10,000
Oct. - Nov. 2026

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"They are a one stop company for everything IT related."

Nov 2, 2026

President, Bosgraaf Homes

TONI VanSingel

Construction
Holland, Michigan
11-50 Employees
Online Review
Verified

Macatawa Technologies provides managed IT services for a residential construction company. The team is currently helping the client roll out AI throughout the organization.

Macatawa Technologies has a wealth of information, enabling them to guide the client in making the best decisions regarding their IT and computer needs. The team is professional, friendly, and knowledgeable. They are responsive to the client's needs and deliver work on time.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of Bosgraaf Homes

Describe what your company does in a single sentence.

Construct Residential Homes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macatawa Technologies to accomplish?

To keep all of our IT up and running
Currently, they are helping us roll out AI throughout the organization
Currently, they are helping us roll out AI throughout the organization

SOLUTION

How did you find Macatawa Technologies?

Change business locations several years ago and then were on the floor above us.

Why did you select Macatawa Technologies over others?

Close to my geographic location
Great culture fit
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We have established a new AI Policy and now are rolling out CoPilot. We had a meeting to investigate what AI would be the best for our organization. Then, we were given pricing for CoPilot. And, now we are currently working on some initial training for CoPilot to send all employees when we launch the product.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had a meeting and determined the best course of action to move forward.

We received pricing.

We are currently working on training material

Then, we will launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered on time and they are quite responsive with our needs.

What was your primary form of communication with Macatawa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Macatawa Technologies has a wealth of information so they are able to guide us to make the best decisions as it pertains to all IT and computer needs. All personnel are professional, friendly and very knowledgable. They are a one stop company for everything IT related. We order all of our hardware from them, they service all of it and they have ongoing training to make us aware and help us avoid any IT compromise.

Are there any areas for improvement or something Macatawa Technologies could have done differently?

Macatawa Technologies has served our IT needs for almost 10 years now. They continue to provide us with pertinent and thorough information regarding any upgrades or changes we should make to keep our network strong and functioning at the highest performance.

Just keep doing what you are doing!!

RATINGS

5.0

Cybersecurity IT Managed Services
Cybersecurity Consulting Network Security
Confidential
November 2026

5.0

Quality: 5.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 5.0

"They keep you informed when you call for support."

Nov 10, 2026

IT Specialist, Manufacturing Company

Anonymous

Manufacturing
Walker, Michigan
51-200 Employees
Online Review
Verified

Macatawa Technologies provided cybersecurity and IT support for a manufacturing company. The team was responsible for providing a stable and secure infrastructure that supports the client's daily activities.

Macatawa Technologies provided steady and reliable infrastructure and IT support whenever needed. The team delivered on-time support when issues arose throughout the engagement. Moreover, Macatawa Technologies' friendliness, reliability, and knowledge were hallmarks of their performance.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the IT Specialist of a manufacturing company

Describe what your company does in a single sentence.

Manufacturing facility producing office partitions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macatawa Technologies to accomplish?

To provide reliable IT support
To provide a stable secure infrastructure that keeps up with our day-to-day activities

SOLUTION

How did you find Macatawa Technologies?

Already a part of the team

Why did you select Macatawa Technologies over others?

I was not the one that selected them

How many teammates from Macatawa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Support is continuous with a reliable staff at Macatawa Technologies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A steady reliable infastucture and everyday IT support when needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mac Tech delivers on-time support when issues arise

What was your primary form of communication with Macatawa Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Friendly, reliable and very knowledgable team that is willing to help with whatever issues arise.

Are there any areas for improvement or something Macatawa Technologies could have done differently?

Not really....Communication is very good and they keep you informed when you call for support

RATINGS

5.0

Cybersecurity IT Managed Services
Cloud Security Cybersecurity Consulting Managed SIEM Services
$200,000 to $999,999
June 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Macatawa Technologies does a great job on communication and asking for feedback or additional needs."

Nov 6, 2026

Integrator, Generational Wealth

Laura Wilson

Financial services
Zeeland, Michigan
11-50 Employees
Online Review
Verified

Macatawa Technologies provides managed IT services for an investment management firm. The team handles cybersecurity, password storage, maintenance, on- and offboarding of staff, and internet management.

Macatawa Technologies' efforts have met all the client's project objectives. The team consistently meets deadlines, communicates effectively, and addresses issues by providing feedback. Moreover, Macatawa Technologies' ticket system, follow-up, and personable approach are commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Integrator of Generational Wealth

Describe what your company does in a single sentence.

Investment mangagement firm

Investments
tax returns
Insurance
estate planning

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macatawa Technologies to accomplish?

Security/Risk
consistent ticket system
interest in our goals and industry requirements
assist with onboarding new staff
a company with people to assist our needs

SOLUTION

How did you find Macatawa Technologies?

Online Search

Why did you select Macatawa Technologies over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Macatawa Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

cyber security
password storage
on going maintance
new equipment needs
onboarding new staff
terminating staff
fiber internet
anything to do with our technology

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

met all project objectives and goals

Describe their project management. Did they deliver items on time? How did they respond to your needs?

the team consistently met deadlines
communicated effectively and timely
addressed issues and provided feedback on progress

What was your primary form of communication with Macatawa Technologies?

In-Person Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

ticket system and follow-up
able to talk with a person
culture and feedback
timelyness
Communication

Are there any areas for improvement or something Macatawa Technologies could have done differently?

Macatawa Technologies does a great job on communication and asking for feedback or additional needs.

if i have an issues they address it so it doesn't happen again

RATINGS

5.0

"great job and enjoy working with the team"

Cybersecurity IT Managed Services
Managed Software Application & Solutions Help desk Other IT managed services Security
Confidential
July 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their customer service is great, and they ensure we understand what's happening while on calls."

Oct 16, 2026

Executive Assistant, Commercial Finance Company

Anonymous

Financial services
Grandville, Michigan
Online Review
Verified

Macatawa Technologies provides managed IT services for a commercial finance company. The team handles asset list tracking, data security breach prevention, technical issues, and technology sales.

Macatawa Technologies has helped the client roll out their AI platform and policy. The team has reduced response times, increased security, and increased user satisfaction scores. They provide weekly microtraining and quarterly meetings with status updates.

BACKGROUND

Introduce your business and what you do there.

I’m an executive assistant and marketing coordinator for a finance company. We help clients secure loans.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macatawa Technologies to accomplish for your organization?

We wanted to ensure all our technological needs were taken care of.

SOLUTION

What was the scope of their involvement?

Macatawa Technologies provides solutions for asset list tracking, data security breach prevention, technical issues, and technology sales.

What is the team composition?

We work with 2–5 teammates from Macatawa Technologies.

How did you come to work with Macatawa Technologies?

They’re a local company.

What is the status of this engagement?

We started working with them in July 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Macatawa Technologies provides weekly microtraining and quarterly meetings with status updates. Another success for this specific quarter was Macatawa Technologies helping us roll out our AI platform and policy. We’ve also seen reduced response times, increased security, and increased user satisfaction scores.

How did Macatawa Technologies perform from a project management standpoint?

They always respond and handle our requests in a timely fashion. We communicate via in-person and virtual meetings.

What did you find most impressive about them?

Their customer service is great, and they ensure we understand what’s happening while on calls.

Are there any areas they could improve?

No, there aren’t any.

RATINGS

5.0

Showing 1-5 of 5 Reviews

Our Story

Macatawa Technologies is a fully managed IT services provider serving small to mid-sized businesses across West Michigan since 2002. We proactively simplify, secure, and support your technology - all for a fixed monthly price. From help desk support and cybersecurity to Microsoft 365 and IT consulting, we're the reliable IT partner that lets you focus on your business, not your technology.

Meet the Team

What Sets Us Apart

Relationship First Approach

We're not a faceless help desk. We take the time to truly understand and know your business, your team and goals. Your dedicated account manager knows your environment, checks in regularly, and is only a phone call away. In West Michigan, relationships matter - and that's exactly how we operate.

20+ Years of Local Experience

Since 2002, we've been helping West Michigan businesses keep their technology running smoothly. We understand the unique challenges local businesses face and bring the hands-on experience, proven processes, and deep technical expertise to solve them - reliably, every time.

Comprehensive, All-In-One Support

From your network and devices to cybersecurity, cloud services, and Microsoft 365 - we manage it all under one roof. No juggling multiple vendors or wondering who to call. Just one trusted partner, fully invested in your success.

Quick Facts

24 years in business

Tools and Technology

Microsoft Teams

OneDrive

SharePoint

Microsoft Outlook

Microsoft Azure

Azure

Google Drive

Dropbox

LastPass

Commonly Asked Questions

We work best with small to mid-sized businesses in West Michigan that have between 10-100 technology users. Our clients span a wide range of industries - from professional services and manufacturing to nonprofits and everything inbetween. What they have in common is a reliance on technology to run their business and a desire for a reliable, local IT partner they can actually trust. We're not a faceless help desk. We're a team that values long-term relationships and knows our clients by name.

We function as an extension of your team, not just a vendor you call when something breaks. From onboarding through day-to-day support, we take the time to understand your business environment so we can support you proactively. Your team gets direct access to our support staff for any IT issue, big or small -and we stay in regular communication, so your technology always aligns with your business goals. You can expect dependable IT support from people who are invested in your success.

Your team has direct access to our technicians whenever an issue comes up. But beyond day-to-day support, we make it a point to keep decision-makers informed on the bigger picture. That means regular check-ins, straightforward updates, and honest conversations about your technology's heath and direction. We don't hide behind technical jargon or vague status updates. If something needs your attention, you'll hear about it promptly. And if everything is running smoothly, you'll know that too.

Premier Verified means Clutch independently confirmed Macatawa Technologies is a legally registered business,
financially sound (Creditsafe: Very Low Risk), and backed by 5 verified client reviews averaging 5.0 stars.

Learn More

Verified Client Reviews: 5

Overall Review Rating: 5

Source: Clutch

Last Updated: November 10, 2026

Business Entity

Business Entity Name	Macatawa Technologies, L.L.C.
Source	MiBusiness Registry Portal
Jurisdiction of Formation	Michigan
Date of Formation	February 15, 2002
Status	Active
Last Updated	June 27, 2026
ID	801198671

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	June 27, 2026

Learn More About The Clutch Verification Process

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Bosgraaf Homes

(1)

TONI VanSingel

Macatawa Technologies

(1)

Kaitlyn Nelson

Additional Connections

(1)

Macatawa Technologies

Reliable Technology, Dependable Support

Overview by:

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Macatawa Technologies Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Room for Hardware Implementation Improvement

Effective IT Support and Security

Responsive and Knowledgeable Team

Successful AI Implementation

Proactive Communication and Follow-Up

Strong Project Management Skills

Reviews mentioning:

Macatawa Technologies Reviews

Managed IT Services for Manufacturing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

AI Consulting for Construction

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Support Cybersecurity for Manufacturing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Cybersecurity & Managed IT Services for Investment Mgmt Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Managed Services for Commercial Finance Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

About the Team

Our Story

Meet the Team

Tony DykstraSales & Marketing Manager | Account Manager

Kaitlyn NelsonMarketing Coordinator

What Sets Us Apart

Quick Facts

Tools and Technology

Commonly Asked Questions

What type of businesses do you typically work with?

How do you typically collaborate with clients?

What's your approach to communication and reporting?

Verification

Business Entity

Credit Report Results

Contact

Connect with Macatawa Technologies on Social

Connections

Bosgraaf Homes

Macatawa Technologies

Additional Connections