M6iT

BACKGROUND

Introduce your business and what you do there.

I’m the owner of High Tech Security & Communications. We do security systems, and IT work such as infrastructure, wiring, data and voice, and telephone entry systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with M6iT?

They provide IT network support. We do the wiring and security, but sometimes, we need help with port opening, managing switches, Wi-Fi services, and other things.

SOLUTION

What was the scope of their involvement?

The team at M6iT set things up for our office as well as for our customers. We have referred them to a lot of our customers. We provide the security, and they do all types of IT work, such as firewalls, security, Wi-Fi connections, or software.

What is the team composition?

Jacob (Owner) is my main contact.

How did you come to work with M6iT?

I’ve dealt with a lot of IT companies in the past. I came across them during one of my projects.

How much have you invested with them?

We’ve spent over $100,000.

What is the status of this engagement?

Our ongoing engagement with M6iT started in June 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

M6iT is very honest and knowledgeable, which is very important to customers. They don’t waste the customer’s time and get straight to the point. They are there when you need them.

How did M6iT perform from a project management standpoint?

When it comes to project management, they’re excellent in every aspect. They’ve been reliable and responsive whenever I need them. If I call them at 10 at night, they will get on it and take care of the problem.

We mostly communicate through emails and phone calls.

What did you find most impressive about them?

M6iT is always there when we need them. I never have to worry about them not doing what they’re supposed to do; otherwise, I wouldn’t recommend them or take them on customer’s job sites.

Are there any areas they could improve?

For what we need them for, they’ve been excellent.

Do you have any advice for potential customers?

I would highly recommend them. Compared to other companies, they’re reasonably priced. They’re also very knowledgeable and responsible, and you don’t need to worry about a problem not being solved if there are any.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and president of M&D Networking Solutions. We specialize in low voltage cabling, security systems, as well as home automation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with M6iT?

They specialize in IT infrastructure, and the backbone of most of our projects are IT-related. We work together with M6iT to complete the projects.

SOLUTION

What was the scope of their involvement?

As a security company, we install equipment that eventually connects to the customer’s network infrastructure. This is where M6iT comes in, as they’re the ones who configure and support the network. Like us, they work with the vendors to make sure the project gets completed accordingly.

What is the team composition?

I work mostly with Jacob (Owner), but we can work with more people when there’s a need.

How did you come to work with M6iT?

We met at a project site a couple years ago, and it’s turned into a relationship where we basically share each of our projects.

How much have you invested with them?

We’ve spent between $50,000–$200,000.

What is the status of this engagement?

We’ve been working together since August 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

M6iT gets the work done the right way. They finish tasks on time and meet deadlines. At the end of the project, we have happy customers.

How did M6iT perform from a project management standpoint?

The team is timely and communicative. We keep in touch over phone, email, and text. They have great project management skills and experience.

What did you find most impressive about them?

M6iT is well experienced, honest, and responsible.

Are there any areas they could improve?

What they’re doing right now impresses me. There’s nothing I’d say that they need to improve on.

Do you have any advice for potential customers?

If you work with M6iT, you’re in good hands. They’re a team that listens to and understands your problems and potential.

BACKGROUND

Introduce your business and what you do there.

I work in Marine Transport Logistics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with M6iT?

We needed support with our server infrastructure.

SOLUTION

What was the scope of their involvement?

M6iT installed all the servers in our company, and they’re providing support and troubleshooting services. We run a few servers, including a terminal for our office abroad, an Office 365 mail server, and one for the Magaya logistics software.

We’ve had a few hardware failures, and we relied on M6iT to negotiate with vendors, particularly with Dell. They got us free replacements for the components that failed. We’re in touch with them often, because the logistics software has the tendency to break down a lot. 

M6iT needs to keep an eye on it at all times, even though we do have tech support from the provider’s side. Unfortunately, just relying on the software vendor isn’t enough.

What is the team composition?

I’m constantly in touch with about three people from M6iT. Those are the ones dealing with our company on a day-to-day basis, so I don’t have to explain things to them.

How did you come to work with M6iT?

They were hired before my time with the company. I believe they were found through one of our owners’ friends. They interviewed multiple companies and decided to go ahead with M6iT.

How much have you invested with them?

The cost per year is $23,000–$24,000. The cost varies, and it’s rarely more than $2,000 per month.

What is the status of this engagement?

We started working with M6iT around 2016, and our engagement is ongoing. I’ve only been working here for a bit over a year, so I don’t have an exact date.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve shown themselves to be very reliable during the lockdown. We’re based in New Jersey, but the majority of our work takes place in New York. I’m the IT person on site, and I organized everyone to work remotely during the lockdown, and M6iT was extremely helpful with this. 

I could always get through to them, and I can’t stress enough how bad it was. I was trying to call our VoIP vendors, and I couldn’t get through. M6iT fixed the issue with our phones. Whoever I called, they either wouldn’t answer or they’d keep me on hold for hours. 

M6iT was the only company on the call. They were there and ready to provide the service, and I never had problems reaching them. We had a RAID failure, and they were very quick to replicate our Magaya installation in a different location. 

M6iT has shortened our downtime from an expected 48 hours to around four hours. The system wasn’t running perfectly, but it was running four hours later. They delivered 100%.

How did M6iT perform from a project management standpoint?

Schedule updates are always performed on time, and I never need to remind them about it. If I call them, it’s never about the schedule. Updates, patches, and maintenance are always performed on time.

If it isn’t time-critical, I might shoot them an email, and I call them for more urgent things, after which I send them an email about it for their records. The communication is largely by phone, and it’s pretty convenient that I can always connect with them within 10 seconds.

What did you find most impressive about them?

Everything they’re doing, they’re doing pretty well. M6iT is really good with servers and networking, and their senior staff is highly trained. If the person I’m talking to doesn’t know something, they’ll take it upon themselves to escalate the issue to someone who does. 

I never have to escalate an issue or call them and ask what happened with something. I’m dealing with everything related to IT in the company, including printers, VoIP phones, CCTV cameras, and all the vendors for them. 

I know that, after I put the phone down, I’m going to have to call them back in a couple of weeks, because they won’t do it themselves. M6iT does call back. If they tell me that they’re going to find an answer and call me back, I can rest assured that they will.

Are there any areas they could improve?

No, there are no areas for improvement. My boss and I are really happy with them.

Do you have any advice for future clients of theirs?

Clients should be upfront with M6iT. They’re very loyal to their customers, and I’ve had the chance to see that during the lockdown and when we had problems with vendors. We only had problems when we didn’t follow their advice.

For example, we were switching VoIP providers, and we decided to go with a company that M6iT didn’t recommend. They said that it was okay, but that they weren’t recommending it. That company was actually awful. 

They did provide the service, but their customer support was ridiculous. They wouldn’t pick up the phone for hours, and, when we finally reached someone in tech support, they didn’t know what they were talking about.

I would advise customers to actually listen to what M6iT is suggesting. They've never tried to rip us off on anything or to refer us to a company that was only good because they were getting a commission from it.

BACKGROUND

Introduce your business and what you do there.

I’m the director of sales and operations for a corporate car service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with M6iT?

We had a fleet of about 400 plus cars, and about 75 in-house employees. We were experiencing a lot of network problems due to the traffic on our internal dispatching system, so we reached out to M6iT.

SOLUTION

What was the scope of their involvement?

M6iT came in and solved all our IT problems. They made sure the network stays up and that the servers are constantly monitored and updated. The team gave us full access to all the people that were coming in and out of our network. They cleaned up all of our computers and performed software updates.

On top of the network help, M6iT also got us set up on cloud servers, developed our website, and provided cybersecurity support. They showed us how to keep up with different things so we could fix problems or do updates ourselves.  

What is the team composition?

Jacob (Owner) is our primary contact, but there have been other team members involved as well.

How did you come to work with M6iT?

We’d been struggling to find the right IT partner for years. Finally, M6it was recommended to us by a friend. 

How much have you invested with them?

We’ve spent between $10,000–$50,000 so far. 

What is the status of this engagement?

We’ve been working together since January 2008.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

M6iT solved all our problems. With them, everything is always smooth and clear cut. They gave us exactly the service we needed, and none of what we didn’t. Now, our network is constantly up — we don’t experience a fraction of the issues we used to.

M6iT is one company that, if I recommend them, I know I won’t have to worry about them.

How did M6iT perform from a project management standpoint?

They’re very up front with deadlines, and they always finish either on time or early. M6iT always does what they say they’re going to. Their communication is great throughout.

What did you find most impressive about them?

We’re most impressed by their response time. We’ve never had to wait. The second we email support or call them, our issue is fixed right away. They’ve never made us feel like other clients were more important.

Are there any areas they could improve?

From my standpoint, no. They did everything we asked. I can’t pinpoint anything they should do differently.

Do you have any advice for potential customers?

Whatever your agenda is, be upfront. Lay it all out for M6iT, so they can choose the best direction to guide you in.

BACKGROUND

Introduce your business and what you do there.

I’m the executive vice president of marketing and data security at Advertiser Perceptions. We are a media research company conducting advertiser research on behalf of a lot of major networks, national print media, and digital platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with M6iT?

A lot of our clients require us to have very specific and comprehensive data security and privacy policies, and these days there is so much to cover that we can’t handle all of that inhouse.

SOLUTION

What was the scope of their involvement?

We engaged M6iT to help us put together a full data security compliance program that involves protecting all of our data storage as well as all of our end-point devices to make sure that we are safe from invasions, theft, malware or any other security threats. They also cover general IT recommendations that could help to more effectively monitor things, as well as occasional technical support on an ad hoc basis.

In addition to the actual infrastructure, all of our communication needed to be encrypted and protected from phishing, spam, etc., so they helped us to implement security practices for those as well. They use Bitdefender and Coronet software for a lot of those purposes, as well as some of their own proprietary programs.

What is the team composition?

I work with Jacob (Owner) and several other members of his team.

How did you come to work with M6iT?

Their team was recommended to us by the head of IT for our office building. We met with them and got off to a great start, so we decided to move forward with them from there.

What is the status of this engagement?

The relationship started around March 2019 and is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There are a couple particular ways in which we measure success, one of which is response time on questions or support work that we need from them. They’ve been very quick to answer all of our requests or update us as to their progress on those tasks when they are a little bit more involved.

The most important metric, however, is how secure our data actually is, and whether or not we have sufficient protections in place. I can honestly say that in the past 18 months that we’ve been working with them, we haven’t had a single incident that wasn’t blocked. That really is the bottom line for this partnership.

How did M6iT perform from a project management standpoint?

Their adherence to deadlines has been great, especially when we first launched the implementation. Getting our staff together here is like herding cats, so we certainly didn’t make it easy for them, but they were able to work with us very smoothly and quickly regardless of that. We primarily communicated over email as well as the occasional phone call, and they’ve always done a great job of being available to talk to us and answering our requests right away.

What did you find most impressive about them?

Comparatively to other support services that we’ve used, they have the best response capability I’ve ever seen. Because of the nature of our business, being able to have any issues taken care of immediately is the single biggest factor, and they have been great in terms of both the timing and quality of their responses.

Are there any areas they could improve?

The only hiccup we’ve ever run into was that in their speed in getting back to us, occasionally we’ve had two people reach out and had to tell one of them that it was already being handled. But in terms of the actual work, there hasn’t been a single instance where we had to call them and ask what was going on, because we haven’t had any issues.

Do you have any advice for potential customers?

Make sure you have your side of the project and what you want to accomplish organized before you ask them to sort everything out, even if it’s not in technical terms, so that they can understand it and then give you the specific guidance you need to be able to accomplish that.

BACKGROUND

Introduce your business and what you do there.

I’m the IT infrastructure manager for a national homebuilder company, operating in on both East and West Coast of the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with M6iT?

M6iT is our MSP for our New York and New Jersey locations. 

SOLUTION

What was the scope of their involvement? 

M6iT is a cost-efficient option to supply our locations with IT services. By supporting our infrastructure in New York, including the server room, active directory, file servers, videoconferencing, and more. 

They also help with our ESXi hypervisors and backups (on-premise and off-site Azure backups) as well as our projects for our New York sales office. This includes support for Office 365 cloud offerings.

What is the team composition? 

I have conference calls with Jacob (Co-Founder & President) to get an assessment of how the office is doing in New York, how many tickets we’re getting, and what kinds of services are users requesting. Occasionally, I’ll get calls from his system admins, too.

How did you come to work with M6iT?

I wasn’t a part of that decision and inherited them when I joined my company.

How much have you invested with them?

So far, we’ve spent between $50,000–$200,000.

What is the status of this engagement?

We’ve been working with them since 2016 and still do so.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our division president spotted for M6iT when I started my position to make sure that I didn’t change anything with them. That alone spoke to the quality of their work and was enough for me to invest time with the team. 

In general, the overall network and systems have been good. Backups have a low failure rate, and employee satisfaction is high. 

How did M6iT perform from a project management standpoint?

They provide me with the full details of all things executed, from when the project starts to when it ends. They’re very responsive to any requests that I have and will quickly engage.

But, more importantly, they’re open to the details of the work. As a technical person who started as a system admin and network engineer, I need to see the change control. That means disclosing all the information required to make a specific project complete. Having those details allows me to use them for audits and documentation.

As for communication tools, we just have phone calls, biweekly meetings, and emails.

What did you find most impressive about them?

Jacob is very supportive. He’s willing to go the extra mile, providing lots of different views to solve a particular project. They might not be money-generating ideas, but they’re still good for our business. I like that he looks for alternative solutions rather than picking the ones that are the most expensive.

He also gives great reports. He’s a good listener, easy to talk to, and is eager to help me with any problems, even if they’re outside of the New York support area.

Are there any areas they could improve?

No, I don’t have any feedback on how they could improve.

Do you have any advice for potential customers?

Trust Jacob and his team for advice and you’ll be satisfied with your work.

BACKGROUND

Please describe your company and your position there.

ASM Inc. is a dedicated customer care network specialized in luxury retail industry. Our branch in New York City was established in 2004, and has partnered with the world's leading fashion brands, including but limited to apparel, skincare, watch and jewelry categories.

We provide customer service support for luxury brands to articulate the relationship with their customers throughout the multichannel shopping experience. My position is the HR Generalist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire M6iT?

Our company started to work with M6iT since 2011 and has outsourced all major IT functions to them.

What were your goals for this project?

This project was to enable all employees to be able to work remotely during COVID-19 pandemic while complying with security measures.

SOLUTION

How did you select this vendor?

M6iT has an ongoing relationship with ASM and we have always received excellent IT support from them.

Describe the project in detail.

M6iT helped us configure all the tools and software that were needed in order for an employee to work remotely under a secure server. They were able to complete the configuration and testings within 3 days which was extremely helpful to our business.

What was the team composition?

M6iT has assigned 3 staff assisting with this project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All employees were managed to work remotely during the quarantine period within 3 days, thanks to the help of M6iT.

How effective was the workflow between your team and theirs?

Very effective! The communication was seamless and went smoothly.

What did you find most impressive about this company?

We always receive good service and immediate response from the team. All consultants that were assigned to our company are very professional, helpful, and are able to resolve our issues quickly and effectively.

Are there any areas for improvement?

Nothing specifically for improvement at this point.

BACKGROUND

Introduce your business and what you do there.

I’m the founder & CEO of a tech startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with M6iT?

We needed help creating a complex IT setup and flexibility for developers to work from home while in an environment that coincides with the office environment.

SOLUTION

What was the scope of their involvement?

They guided us through the process of finding the right setup without risking our security. They bought the equipment, installed and configured it. They trained us, and currently provide monthly support.

What is the team composition?

Jacob (President & Co-Founder) and another teammate worked on the setup, and there is another person that works with them on the day-to-day support.

How did you come to work with M6iT?

We were connected by a mutual friend’s referral. I was impressed with the knowledge and experience Jacob possessed when we spoke. 

How much have you invested with them?

We’ve spent between $15,000 – $20,000.

What is the status of this engagement?

We started working together around February 2020, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We measure their success by productivity, or lack thereof, including downtime of engineers, employees, and the network. They do a good job and I’m satisfied.

How did M6iT perform from a project management standpoint?

It’s excellent. They’re available and responsive. They have a helpdesk for support, and can be reached via phone. We primarily communicate via email with some texting involved.

What did you find most impressive about them?

Their expertise and commitment to customer care is what sets them apart from the competition. They really want to see us succeed and have our back.

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for potential customers?

Follow their lead and recommendations. They try to cater to, and solve, your problems without trying to squeeze money out of you.

BACKGROUND

Introduce your business and what you do there.

I’m the director of administration in an executive search firm in the financial industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with M6iT?

They serve as our outsourced IT department.

SOLUTION

What was the scope of their involvement?

If our team runs into technical problems, they’re responsible for any troubleshooting or time-sensitive inquiries. Their remote services allow them to access and correct system problems in real-time. They help me onboard and offboard employees while regulating and updating our systems. From an IT standpoint, they take a lot off my plate. 

They ensured that our whole system is properly backed up. When I lost files from my computer, they were able to recover documents in an organized fashion. They also completed an Office 365 migration. Typically, they can complete their work remotely. However, I’m able to make an appointment with them if we ever need in-office assistance. 

What is the team composition?

Our main point of contact has been Jacob (Owner).

How did you come to work with M6iT?

The collaboration with their team started shortly after our organization was founded. It predated my tenure at the company.   

How much have you invested with them?

We’ve spent about $10,000–$50,000 over the years.  

What is the status of this engagement?

We’ve been working together since 2016.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our continuing relationship is a testament to how pleased we are with their services. Whenever I contact them, I can count on a quick response. Their sense of urgency to address our concerns and requests within our timeline is great. Whenever I open a ticket, they get back in contact with me with a way to diagnose the problem within minutes. They care about the quality of service that they provide.   

How did M6iT perform from a project management standpoint?

We communicate issues through their ticketing system, and they’re able to respond to open tickets within about 10 minutes of us sending information. They’re transparent about their processes and situations that may take longer to diagnose. They’re efficient, working quickly with their in-depth knowledge of the IT space. 

What did you find most impressive about them?

I was a little nervous about the idea of an outsourced IT firm because of the detriment that issues can cause. When I started working with them, I knew that it wouldn’t be an issue. They provided an emergency hotline, responding to problems after-hours if need be.  

Are there any areas they could improve?

They’re doing a great job, and response time is great. I don’t have any complaints.  

Do you have any advice for potential customers?

Be as descriptive about your needs as possible. If you’re transparent from the beginning, you’ll save a lot of back-and-forth in the future.

BACKGROUND

Introduce your business and what you do there.

My organization is a wholesale product retail company selling mostly online, and I am the owner of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with M6iT?

I needed a partner to help run all of our IT infrastructure as the company grew in the size of our operations.

SOLUTION

What was the scope of their involvement?

They operate everything we use that is related to IT, including our cloud servers, integrated technologies, ERP systems, and the other elements of that infrastructure. We also worked with them to boost our cybersecurity measures, both in active email filtering and more passive measures such as firewalls and device security.

Their team handled a combination of remote and in-person tasks to provide full service to us, including servicing or replacing hardware, sharing screens to troubleshoot smaller problems, and consulting on solutions for more overarching issues we wanted to tackle with them.

What is the team composition?

We have communicated directly with the owners as well as with project managers who have been assigned to our account for specific projects over time. I’ve developed a very close relationship with the owners over the years, so we have pretty easy access to them for whatever we need.

How did you come to work with M6iT?

I was first recommended to them by a friend who was already utilizing their services. I wasn’t totally sold at first, but after our first conversations, it was extremely clear that they knew what they were doing and were far more focused on getting the job done right than the money they were making from it. Because that attitude was so apparent, we decided to make the switch to them.

How much have you invested with them?

Our monthly rate with them varies widely based on the projects we are running with them at the time. Our standard maintenance fees are around $200 a month but we spend up to $2,000 a month for specific tasks and improvements.

What is the status of this engagement?

We started working with them around January 2012 and the partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The two things that I was looking for most were monetary savings and better responsiveness. We’ve worked with other IT companies in the past, and the M6iT team has been easily the fairest in terms of pricing and speed of their responses and solutions, so we were extremely pleased with their performance on that front.

With other companies, the IT language that they use to describe everything really feels like a barrier between me and their decision-makers, so I pretty much have to just go along with whatever they say. With M6iT, however, they make sure that everything they say is communicated in layman’s terms so that I know exactly what I’m getting and what to expect with each different project that we take on.

How did M6iT perform from a project management standpoint?

They provide a very consistent scope of work at the beginning of each project, breaking down all of the different phases of what’s going on and how it’s going to be implemented. That includes not only what they do but how our company’s work will play into it as well and what documents are needed from our side to make sure that they stay on track. The timelines and expectations that they set in those documents are always incredibly accurate, and they often even over-deliver.         

What did you find most impressive about them?

What I find most impressive about them is their ability to communicate effectively. Everything from their project directions to their explanations of different concepts and solutions demonstrates the care and effort they put into our experience working with them.

Are there any areas they could improve?

I’ve been with them for so long because they have always met and exceeded my expectations, so I really don’t have any complaints. Their service is fair, straightforward, and high-quality, and that’s pretty much the most you can ask for from an IT provider.

Do you have any advice for potential customers?

Don’t just assume that they are exclusively technical guys. They have a lot of business acumen as well, and you can lean on them for ideas in many areas to target your business goals as efficiently as possible.