M6iT

BACKGROUND

Please describe your company and position.

I am the VP & Casting Director of Casting by ARC

Describe what your company does in a single sentence.

ARC casts plays and musicals for: Broadway/NYC Productions, International Productions and North American Touring Productions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire M6iT to accomplish?

• To get our IT in tip-top shape.

SOLUTION

How did you find M6iT?

previous experience with M6

Why did you select M6iT over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from M6iT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They provided terrific customer service and all-around support!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Great IT service all round!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything speedy and efficient!

What was your primary form of communication with M6iT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their customer service and bespoke know-how.

Are there any areas for improvement or something M6iT could have done differently?

No.

BACKGROUND

Please describe your company and position.

 I am the Director, Sales Ops of an advertising & marketing company 

Describe what your company does in a single sentence.

Market research and business intelligence

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire M6iT to accomplish?

• Security
• Managed devices

SOLUTION

How did you find M6iT?

Referral

Why did you select M6iT over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Managed devices and cybersecurity for our cloud devices, along with cloud backup and compliance for our clients

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Security

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time, easy to use ticketing system and great response time

What was your primary form of communication with M6iT?

Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness and depth of detail are impressive.

Are there any areas for improvement or something M6iT could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Senior IT Manager of an online courses company

Describe what your company does in a single sentence.

Our company helps creators engage their online audiences and get paid on their own terms with courses, coaching, and downloadable content.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire M6iT to accomplish?

• Provide local IT support in New York city
• Helping provide equipment for new hire; collect equipment in terminations
• Weekly rounds for on-site infrastructure support

SOLUTION

How did you find M6iT?

Online Search

Why did you select M6iT over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from M6iT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In 2023 we pivoted our strategy to support IT in New York using our shared service layer based in Brazil and Europe. M6IT helps us to conduct all necessary on-site activities such as preparing, shipping, and conditioning equipment, diagnosing and troubleshooting infrastructure problems, and keeping our inventory up-to-date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

# of tickets solved, deadlines were met, and users were satisfied.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, M6iT has a good process to manage and keep us up-to-date with our requests.

What was your primary form of communication with M6iT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility, delivery capacity, and commitment.

Are there any areas for improvement or something M6iT could have done differently?

Everything has been great, so far.

BACKGROUND

Please describe your company and your position there.

I am the Chief Marketing Officer of a Broadway show.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire M6iT?

We use M6iT for our day to day maintenance and troubleshooting

What were your goals for this project?

With so many of our team members on the road constantly it's important that we have full functionality at all times.

SOLUTION

How did you select M6iT?

M6iT was recommended to us from a colleague who uses their services. We couldn't have found a better partner to assist, because we work all hours of the day, seven days a week.

Describe the project in detail.

no specific project - general maintenance and troubleshooting

What was the team composition?

I have no idea how many folks are on the team, I can only say I never have to wait to have an issue resolved

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

the best outcome is that we are continually up and running!

How effective was the workflow between your team and theirs?

The team is very responsive and helpful. They are good problem solvers.

What did you find most impressive about this company?

We were impressed with the team's attention to every detail. They were professional and reliable service provider.

Are there any areas for improvement?

all good from my end.

BACKGROUND

Please describe your company and your position there.

I am the President and Executive Director of the widest-reaching not-for-profit producer of professional theater for young and family audiences in the United States.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire M6iT?

We hired M6iT to provide managed services, migrate to Office 365, rebuild our servers, and help guide a transition working remotely during COVID-19.

What were your goals for this project?

• Reduce costs
• Improve efficiency
• Boost security
• Provide a better structure for our employees to work remotely

SOLUTION

How did you select M6iT?

We researched a few different options and requested proposals from many. M6iT was highly recommended by trusted colleagues.

Describe the project in detail.

We needed a significant upgrade and update for our managed services to more adequately meet the needs of working in 2020.

What was the team composition?

Jacob and his team of 3-4 were onsite and consistently available throughout the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our costs are down. Our employees are able to work remotely - more than they ever were before. Our issues are addressed in a timely and effective manner.

How effective was the workflow between your team and theirs?

It was terrific. They are great communicators and helped us stay on schedule.

What did you find most impressive about this company?

Their knowledge and availability impress us. Understanding of the field and ways to meet our needs while keeping costs low is their unique trait.

Are there any areas for improvement?

Of course... but that's mostly a result of our lack of resources!