LogiKom

BACKGROUND

Introduce your business and what you do there.

I’m an administrative manager at a company specializing in bathroom furniture installations and based in Montevideo, Uruguay.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with LogiKom - Software House?

We needed to develop a platform for business management and billing in compliance with government regulations.

SOLUTION

What was the scope of their involvement?

We have been working with LogiKom for a couple of years now. They’ve developed the software platform we needed, and they now provide maintenance services for it.

What was the team composition?

We’ve worked with 3—4 people from LogiKom, including one of the owners, a project manager and a sales representative.

How did you come to work with  LogiKom - Software House?

They were recommended to us by another company.

How much have you invested in them?

We’ve spent around $9,000.

What is the status of this engagement?

We started working together at the end of 2016, and it is an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform developed by LogiKom has helped improve our management efforts and processes a lot, particularly regarding our inventory, budgeting, billing, and more.

How did LogiKom - Software House perform from a project management standpoint?

LogiKom is good at solving issues that arise and adapting the platform to our needs. We communicate mostly through in-person meetings, phone calls, and emails.

What did you find most impressive about them?

LogiKom’s customer service and ability to provide personalized and quick answers to our queries are impressive. 

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

I definitely recommend working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a business that focuses on importing and distributing water pumps and other tools for water distribution.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with LogiKom - Software House?

I started my business in 2015 and was looking to implement our online billing platform.

SOLUTION

What was the scope of their involvement?

LogiKom - Software House built our software platform, and they provide yearly maintenance services.

What was the team composition?

We work directly with one of the owners and two more people.

How did you come to work with LogiKom - Software House?

I honestly don't remember how I found them.

How much have you invested in them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with them in May 2015, and it’s an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The system has helped us to improve our business efficiency. We had to adapt and learn new ways to operate, but it has been for our processes’ benefit.

How did LogiKom - Software House perform from a project management standpoint?

They always stick to deadlines and budget planning. We communicate mainly via WhatsApp.

What did you find most impressive about them?

I’m not well-versed in technologies, so it’s hard for me to compare. However, I can say that their human quality and customer service have been great. It’s easy to establish a good relationship and work with them.

Are there any areas they could improve?

No, I wouldn't know what to say.

Do you have any advice for potential customers?

They offer a great platform that will help you improve your business. I honestly don’t think I make the most of it due to my limitations with technology, but having someone to help you with that might be useful.

BACKGROUND

Introduce your business and what you do there

I'm an accounting manager at a trading company based in Montevideo, Uruguay.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with LogiKom?

We needed help with custom software development.

SOLUTION

What was the scope of their involvement?

LogiKom - Software House provided our billing system and other digital modules we use daily. 

What was the team composition?

We work with one of their CEOs and a project manager.

How did you come to work with  LogiKom?
The owner of our company knew them personally.

What is the status of this engagement?

We started working with them in January 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The system is meeting all of our needs. Also, they respond immediately whenever we need to make any updates or changes, so we are happy with their work.

How did LogiKom perform from a project management standpoint?

They have been great in project management. We communicate mostly using WhatsApp.

What did you find most impressive about them?

They have a great response time and flexibility to adapt to our needs. 

Are there any areas they could improve?

I don't think there's anything they can improve on.

Do you have any advice for potential customers?

Share your requirements with them, and they will find the best way to adapt to your needs.

BACKGROUND

Please describe your company and your position there.

We are a company dedicated to providing services for transportation, industry and agriculture. We are located in Montevideo Uruguay.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LogiKom - Software House, and what were your goals?

We had a lot of mess since everything was 100% manual. We decided that we needed a system to also have electronic invoicing. The idea was to improve the administrative and operational aspects, to be more efficient in the processes.

SOLUTION

How did you select this vendor and what were the deciding factors?

The company contacted us and we were interested since it was a very complete, versatile and, above all, user-friendly system.

Describes the scope of work in detail, including the project steps, key deliverables, and technologies used.

In 2016 we started with the project armed to our needs. We include client/supplier modules, merchandise stock, budgets, daily cash, personnel control, very complete searches and reports, electronic invoicing. The initial thing was to load the information for the server database. Besides we also have 2 client machines and 1 PDA.

How many people from the vendor's team worked with you, and what were their positions?

We receive the support of 4 people, commercial assistant, support and design area, including its director who is involved in each situation to find the best product.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The investment was very profitable, we improved processes by 70% and management times have been reduced and simplified. The beginning was a great challenge, in just 3 months we already had this great tool, essential today.

Describe their project management style, including communication tools and timeliness.

We had no experience in any system. We are really very satisfied with the results and their response to any query or problem that arises.

What did you find most impressive or unique about this company?

The key was the dedication to provide the best service. As from the beginning we highly value the attention and commitment of your entire team.

Are there any areas for improvement or something they could have done differently?

So far everything raised has been resolved and we have no pending issues. excellent in every way

BACKGROUND

Introduce your business and what you do there.

I am a sales manager at a furniture manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LogiKom - Software House?

The government required us to migrate our billing systems online, so we hired LogiKom to help us implement this.

SOLUTION

What was the scope of their involvement?

LogiKom implemented an online billing system for our company. This was meant to replace our old, manual billing system. 

What is the team composition?

We worked directly with three people.

How did you come to work with LogiKom - Software House?

We searched around and contacted different companies that could provide the service we were looking for. LogiKom replied promptly and was a good fit for us in terms of cost, availability, and ability to provide helpful solutions, so we chose to work with them.

What is the status of this engagement?

We started working with them three years ago, around June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

LogiKom has developed a software that is more agile and easier to use than our manual billing system. It has brought about a very positive change within our company. 

How did LogiKom - Software House perform from a project management standpoint?

We communicate by phone and email.

What did you find most impressive about them?

LogiKom is a great partner, and I don’t think I would switch them out for another provider. One of the things I’m happiest about is their quickness at responding and their flexibility. They’re very kind, and working with them has been a great experience. 

Are there any areas they could improve?

No, they constantly renew and improve their services, so I can’t say anything.

Do you have any advice for potential customers?

They are the best in terms of cost, and their services are excellent.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of a company that produces home paints.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Logikom - Software House?

There was a national request for companies in the country to migrate to electronic billing systems. We had to use a specific software to connect with the databases of the National Taxing office, so we hired Logikom to develop this software for us.

SOLUTION

What was the scope of their involvement?

Logikom developed the software for us. They integrated some ERP-like features and many other functionalities that we didn’t have before. Later on, we asked them to do custom updates to the system.

What is the team composition?

We’ve worked with around three people from their team.

How did you come to work with Logikom - Software House?

We searched online and interviewed companies that we thought were a good fit for the project. We selected about five providers, all of whom we met in person. After this selection process, we ultimately felt like Logikom was the best choice.

How much have you invested with them?

We’ve invested between $10,000–$50,000.

What is the status of this engagement?

We started working with them around October 2017, and they still update our system on a yearly basis. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software has been great for us and has been very helpful for our management. Our previous system didn’t meet institutional needs, but with Logikom’s help, we've been able to connect with the taxing office and gain more information.  

How did Logikom - Software House perform from a project management standpoint?

They’re always very responsive. We are quite demanding, but they’ve still met our expectations. This was the reason we chose them in the first place and is the reason we continue to engage their team. 

What did you find most impressive about them?

It’s impressive how they’ve been able to develop a software that is faultless, intuitive, and easy to use.

Are there any areas they could improve?

The production module could be improved. 

BACKGROUND

Introduce your business and what you do there

I’m a production manager at a company dedicated to industrial ventilation.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with LogiKom - Software House?

They provided a software system that allows us to do online billing, stock control, and sales management.

SOLUTION

What was the scope of their involvement?

I honestly don’t know if the software was custom made or they adapted a ready-made solution. LogiKom - Software House continues to provide software updates and support.

What was the team composition?

We’ve worked directly with three people.

How did you come to work with LogiKom - Software House?

We were interested in finding an online building system and after we talked to a colleague, he mentioned having worked with LogiKom - Software House. He showed us the software and we really liked it. In the end, we decided to contact LogiKom - Software House and started working together from there.

What is the status of this engagement?

We started working with them around January 2018, and we continue working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have been able to improve a lot of areas thanks to their software. For example, we didn’t have any control over our stock because it was all manual, but now we’re able to have detailed control of it using the software.

How did LogiKom - Software House perform from a project management standpoint?

We communicate mostly via phone calls or email.

What did you find most impressive about them?

I haven’t worked with other software development agencies so I don’t have a lot of references to compare. I often hear from friends that it’s very common to have delays in software-related projects, to have issues with support, and to have prices that are too high. However, that has never happened with LogiKom - Software House.

Are there any areas they could improve?

I honestly don’t have any complaints about them.

Do you have any advice for potential customers?

Don’t hesitate to work with LogiKom - Software House because it’s very easy to work with their team, and they produce great results.

BACKGROUND

Please describe your company and your position there.

Ceo of Real State business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LogiKom - Software House, and what were your goals?

we hired Logikom for our monthly invoice to our clients, our goal was updateing and customize our business it programme

SOLUTION

How did you select this vendor and what were the deciding factors?

we selected this vendor by searching on the internet for the best references according to our budget. Recommendations and professionalism.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

we work every month with the program designed by LogiKom since in our country the electronic invoice is a compulsory software house

How many people from the vendor's team worked with you, and what were their positions?

two people from the vendor's team work with us. Leticia is the technical adviser and Mario is the Director

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

so far the vendor has met the expectations we had about the sort of it program we needed for our business

Describe their project management style, including communication tools and timeliness.

LogiKom - Software House is a very responsible company. the clients have access to the Director they have a quick reply when we need their assistance either by email or phone.

What did you find most impressive or unique about this company?

prompt reply and attitude to find solutions

Are there any areas for improvement or something they could have done differently?

For our business, we are satisfied with the vendor

BACKGROUND

Please describe your company and your position there.

Family business, which revolves in various branches of industry and commerce. My role is in accounting advice, settlement of taxes and social laws, and advice on business administration in general.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LogiKom - Software House?

Electronic invoicing, IT solutions for the administration (settlement of salaries, tax settlement, presentation of affidavits to the DGI, etc.)

SOLUTION

How did you select this vendor and what were the deciding factors?

Through referrals from well-known people, I came to Logikom. I received excellent advice, absolutely remarkable, they answered each and every one of my questions clearly; They guided me through the process of getting the system up and running. The price was reasonable but the attention stood out from the rest of the companies that I contacted for the same service.

Describe the project in detail and walk through their service package.

Electronic invoicing system (which is mandatory for certain companies in our country) We invoice with Logikom software, we obtain reports for tax settlement. Since it is a small company that sells services, we do not use other benefits.

How many resources from the vendor's team worked with you, and what were their positions?

The first contact was with Mario Carrizo, who impeccably advised me on the software and the procedure to implement it. Afterwards, the technical consultations on operation were channeled by telephone with the technical team. We want to emphasize that they always treated us with kindness. They give us clear and precise explanations that allow us to resolve the given situations at all times. We are really very satisfied with the service.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Without hesitation! We would be happy to share Logikom news. They have worked impeccably with us, giving us the best service, advice and technical support; highlighting the good treatment, cordial and always providing a solution.

How effective was the workflow between your team and theirs?

Highly effective. Communication was always good, clear and efficient to solve the situations that arose.

What did you find most impressive or unique about this company?

The treatment, the clarity in the presentation of the product, the training provided, the technical service. We emphasize the friendly treatment and the quick resolution of the situations raised.

Are there any areas for improvement or something they could have done differently?

Yes. Using the Logikom software we find that some reports that we can request with the program would be more useful if they had other data, diagrams or totals. They are details of how we get the information out of the program to process it for accounting purposes.