LMT Technology Solutions

BACKGROUND

Please describe your company and position.

I am the IT & Litigation Manager of Faraci Lange, LLP

Describe what your company does in a single sentence.

Personal injury law firm. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LMT Technology Solutions to accomplish?

• IT Solutions

SOLUTION

How did you find LMT Technology Solutions?

Already provided service when I was hired.

Why did you select LMT Technology Solutions over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from LMT Technology Solutions were assigned to this project?

It's fluctuated over the years.

Describe the scope of work in detail. Please include a summary of key deliverables.

I have worked with LMT for over nine years and have been extremely happy with the IT services they provide. Their team is consistently responsive, knowledgeable, and reliable, and they have always gone above and beyond to support our needs. Over the years, they have proven to be a trusted partner, delivering high-quality solutions and excellent customer service. I would highly recommend them to any organization looking for dependable and professional IT support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a measurable reduction in recurring IT issues due to better monitoring, proactive maintenance, and standardized processes. In addition, security posture was strengthened through updated controls, regular patching, and improved visibility, contributing to a more stable, secure, and efficient IT environment overall.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our account managers are highly responsive, proactive, and deeply knowledgeable about our environment. They provided clear communication, timely updates, and strategic guidance throughout any project, ensuring issues were addressed quickly and effectively. Their hands-on approach and commitment to our needs played an important role in achieving these outcomes and maintaining a smooth, reliable IT operation.

What was your primary form of communication with LMT Technology Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Everything just works, which is actually the result of disciplined processes, deep institutional knowledge of the our environment, and a culture that values prevention over firefighting. They are just a fantastic group to work with. 

Are there any areas for improvement or something LMT Technology Solutions could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Vice President of White Haven Memorial Park

Describe what your company does in a single sentence.

We are a cemetery corporation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LMT Technology Solutions to accomplish?

• General IT troubleshooting
• Keeping us up to date in the IT world
• Preventing any compromise

SOLUTION

How did you find LMT Technology Solutions?

• Online Search
• Referral

Why did you select LMT Technology Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from LMT Technology Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired LMT as our general IT consultant agency.  We have used them for many projects and upgrades.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have stayed safe from compromise.  We are kept up to date with our phyisical and cloudbased technology.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Projects are always on time and the communication along the way is first class.

What was your primary form of communication with LMT Technology Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

The hands on attention.  Also, we are treated, not as a small company, but shown the same respect as I assume much larger clients are shown.  We feel taken care of and respected by them.  The communication and explanations are clear and easily understood.

Are there any areas for improvement or something LMT Technology Solutions could have done differently?

None

BACKGROUND

Introduce your business and what you do there.

I’m the VP of HR Works, an HR outsourcing services company. We provide customized HR management outsourcing services, including HR support, compliance, benefits administration, recruiting, and training for businesses across the US, available virtually or onsite.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LMT Technology Solutions?

We needed a true partner with IT support; better responsiveness and overall improved service.

SOLUTION

What was the scope of their involvement?

As an outsourced vendor, we rely on LMT Technology Solutions to provide all IT support throughout HR Works, including cybersecurity and guidance as we continue to grow. In addition to supporting our IT network, LMT Technology Solutions provides troubleshooting support for all of our employees.

What is the team composition?

We work with 2–5 teammates from LMT Technology Solutions.

How did you come to work with LMT Technology Solutions?

I serve on a board with one of the senior leaders of LMT Technology Solutions. We chose them because they offered good value for the cost and excellent support and service.

What is the status of this engagement?

We started working with LMT Technology Solutions in January 2024, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

LMT Technology Solutions provides periodic progress reports.

How did LMT Technology Solutions perform from a project management standpoint?

They delivered on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

LMT Technology Solutions' strong support, expertise and responsiveness are impressive.

Are there any areas they could improve?

There's nothing they need to improve.