Lloyds Digital

BACKGROUND

Please describe your company and your position there.

We are the official Tourist Board office in the city of Zadar in Croatia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds Design?

We hired Lloyds Design for the developing of our new web page, as well as for re-design our mobile apps Zadar Travel and Secret Zadar.

What were your goals for this project?

Complete refurbishing of our existing web page and mobile applications in accordance to the newest web technologies and content / design guidlnes.

SOLUTION

How did you select this vendor?

They were recommended by other companies in the industry and were chosen to do the project among three other vendors. The selection involved a primary offer and a peach / presentation in our office along with other couple of companies, that we originally contacted.

Describe the project and the services they provided in detail.

They designed, developed, configured and launched a new web site. Once we approved the workflows and wireframes, the production itself lasted for three months. The functional versions were ready for user testing every two weeks.

What was the team composition?

The project involved several team members from their side, but always with single project manager that concluded communication with our side regarding the technical issues, that can easily get misunderstood in translation.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

After several years of unsatisfactory solution, this new online system now profoundly helped to maintain our visibility and presence in the ever-competing tourism market online.

How was project management arranged and how effective was it?

Project manager was very forthcoming and receptive and the whole team from their side followed and correctly formulated our inquiries and ideas.

What did you find most impressive about this company?

Excellent communication and fast resolving of any prolems we ancountered along the way.

Are there any areas for improvement?

Everything OK!

BACKGROUND

Introduce your business and what you do there.

I’m the market and sales manager EMEA for Calucem GmbH. We produce specialty cement worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lloyds Design?

Our old website was static, not optimized, had a complicated structure, and had outdated content. We wanted to hire a team to build a digital marketing concept and strategy for us.

SOLUTION

What was the scope of their involvement?

When LLoyds Design came on board, they helped our team redevelop and redesign our website, bringing it up to date. The team also optimized it for mobile access.

They continue to maintain the website for us.

What is the team composition?

There were about four of five people engaged in the project in total. We had a  project manager, who was our direct point of contact. 

How did you come to work with Lloyds Design?

We looked around to find a team to help us with the website transformation. Lloyds’ offer had the complete package; price, information and timeline provided, good references, and an impressive portfolio. They were also flexible in negotiations in terms of easy addition or removal of services as needed.

How much have you invested with them?

We’ve spent between €20,000–€25,000 (approximately $22,000–$28,000 USD).

What is the status of this engagement?

We began the project in October 2019. While the site rebuild wrapped up in April 2020, the engagement is ongoing as Lloyds continues to provide us with web maintenance services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our website went live two weeks ago, and we’re currently in the fine-tuning stage. Visually, everything looks fantastic and we’ve received very positive feedback so far. Throughout the build, Llyod’s team worked smoothly with our own. 

How did Lloyds Design perform from a project management standpoint?

Their project management style was good. Communication could be complicated at times, especially regarding tracking or making changes. We had weekly calls with their team to go through what was being worked on and what needed attention, as well as the timeline projections. We also communicated via email.

What did you find most impressive about them?

Lloyds offered great ideas and presented solutions we hadn’t considered. The team is hands-on, and they’re experts in their field—they really know what they’re talking about. They’re a fresh, young, good-spirited team that wants to move forward. Their skill sets are impressive. 

Are there any areas they could improve?

They could benefit from improving their project management, specifically regarding communication.

Do you have any advice for potential customers?

Communicate often and have frequent alignment calls for a smoother process.

BACKGROUND

Please describe your company and your position there.

I am the IT manager at a national professional organization for dentists. We are the national voice for dentistry dedicated to the promotion of optimal oral health, an essential component of general health, and to the advancement and leadership of a unified profession.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds Design?

We had an outdated app that needed custom extensions developed for the ShoutEm platform. We also wanted to update the look and feel of the app and standardize it for phones and tablets.

What were your goals for this project?

We wanted to pull content from a database and give the look a modern look and feel.

SOLUTION

How did you select this vendor?

Lloyd's was recommended from the app platform company.

Describe the project in detail.

We had meetings to discuss the current app and the steps required to develop a new app for publication on a newer platform. Once we defined our needs, we then created a project timeline and budget.

What was the team composition?

We worked with a project manager to define needs and then Lloyd's distributed the work to developers and designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are currently publishing the app so we do not have any KPIs yet.

How effective was the workflow between your team and theirs?

Lloyd's was easy to work with and available throughout the life of the project. The majority of communication was via email with video conferences scheduled when required.

What did you find most impressive about this company?

As with most projects, we changed the scope and added requests after the start of the project. The team was helpful with any scope changes and requests, going out of their way to make sure we were happy.

Are there any areas for improvement?

Nothing I can think of.

BACKGROUND

Please describe your company and your position there.

I’m the managing director for RealCom Broadcast Ltd. We provide resources to the satellite broadcast industry. We’re currently developing broadcast opportunities in alternate markets using mobile apps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds Design?

I needed to hire an external resource to develop an app to promote local businesses, events, and promotions.

What were your goals for this project?

I wanted to create an app for multiple clients and users. It should have claim/validate and purchasing functionality, along with location-relevant information.

SOLUTION

How did you select this vendor?

I selected Lloyds Design after researching several vendors. I started the project with a freelance team, but they weren’t focused enough on the creative process. We had an initial introduction on Skype, and then I traveled to Croatia to meet the team. I was impressed by their hunger to develop their business in the industry.

Describe the project in detail.

I started by giving them the basic specifications and Visio workflows. We discussed the guidelines and functionality required of the app. They established a cloud documentation tool so that any work on project synopsis documents could be edited and commented by all parties. Both teams discussed and commented on design, screens, and color schemes via cloud collaboration. Lloyds Design used Laravel PHP framework, MySQL database, and hosted on AWS using S3, EC2, and RDS products from the AWS suite in their development of the app. 

What was the team composition?

I worked with a designer, a backend developer, a UI/UX developer, and several other members of their team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The finished product fulfilled all my expectations and specifications. Deployment has started but is very much in its infancy in terms of the number of downloads. Lloyds Design’s expertise was essential in overcoming any problems or challenges. They were also able to provide useful advice on efficiencies in design, workflow, and the user & client experience. 

How effective was the workflow between your team and theirs?

The whole project flowed seamlessly. I had set expectations on regular communication throughout the project, which was a critical factor in the success of this project from conception to delivery. We had weekly communication, as well as when required and occasionally outside of business hours. I always had the information I required from the members of the team who were working on each phase of the project.

Lloyds Design was positive in every meeting, helpful in offering new ideas, and receptive to changes. Any issues were quickly addressed. They’re honest and candid with respect to what could realistically be achieved. Their commitment to a "we will make this happen" approach helped develop trust in their capabilities and deliverables. 

What did you find most impressive about this company?

Their openness and honesty were so impressive. Lloyds Design had the drive to achieve the best possible outcome of the project. They desired to build something, not only that I would be proud to own, but they would be pleased to create.

Are there any areas for improvement?

No. If anything, I’d like to see more of this company in the UK.

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager of a manufacturing company. We specialize in producing traditional and classic pasta varieties using handcrafted methods and quality ingredients since 1987.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lloyds digital?

We needed help with a new website and e-commerce development.

SOLUTION

What was the scope of their involvement?

Lloyds digital developed a new website and web shop. The team also provided continuous technical support and project management throughout the entire development process. The team was responsible for the design, development, content, and payment integration.

What is the team composition?

We worked with 2–5 teammates from Lloyds digital.

How did you come to work with Lloyds digital?

We found Lloyds digital through an online search. We chose them over other options because they had high ratings, were close to my geographic location, had a great culture fit, and their company values aligned with ours.

What is the status of this engagement?

We started working together in February 2025, and the project finished in November 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Lloyds digital has successfully integrated our web and web shop. Since then, we've seen an increased demand for our products and purchases through the web shop. Moreover, the site is beautifully designed, exudes warmth, and shows the authenticity of the brand. The web shop has been reviewed, and the photos on the web are strategically arranged.

How did Lloyds digital perform from a project management standpoint?

Lloyds digital's project team is simply fantastic. They're a young and enthusiastic team with whom we feel very comfortable working. All aspects of the project have been delivered within the agreed time frame. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

We have the most pleasant time communicating with the project manager. She's extremely focused on her work and approaches the project responsibly. Moreover, she's ready to help at any moment.

Are there any areas they could improve?

No, everything has been great.

BACKGROUND

Introduce your business and what you do there.

I’m the president of MS TIM Croatia, a non-profit association for people living with multiple sclerosis (MS). We operate across Croatia through projects such as MS Walk, MS Talk, MS Pilates, and the MS TIM app. Our organization promotes active living, community support, and public awareness about MS.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lloyds digital to accomplish for your non-profit's needs?

We chose Lloyds digital after following their work and projects for some time. We also met members of their team through other business activities outside the nonprofit sector, where we got to know them personally. Their ideas, enthusiasm, and genuine motivation impressed us, especially their desire to support people living with MS. Our goal was to work with a team that would approach the development of our app not just as a project or business task, but with a sincere commitment to helping the MS community.The main goal was to develop an app that would help people living with MS manage their daily health routines more easily. This included tracking therapies, setting reminders for medical appointments and treatments, and enabling users to record their symptoms. One of the key objectives was to support the early recognition of possible relapses through regular symptom tracking. Achieving this required significant effort, knowledge, and many conversations with people living with MS to truly understand the 'disease with a thousand faces' and translate those insights into a practical and user-friendly application.

SOLUTION

What was the scope of their involvement?

Lloyds digital is responsible for the full development of the MS TIM app, including concept development, UX/UI design, technical architecture, and the implementation of all key functionalities. Together, we’ve worked on features such as therapy tracking, reminders for medical appointments and treatments, and the ability for users to record symptoms to help identify potential relapses early.Throughout the project, their team has been highly engaged, contributing additional ideas and improvements that have helped shape the app into a more practical and user-friendly tool for people living with MS. Even after the initial launch, they continue to support us in refining existing features and developing new functionalities as the app evolves.Lloyds digital has also handled the complete technical development of the project. This includes backend development, database structure, data security, and the overall technical architecture behind the MS TIM app. Given that the app involves sensitive health-related information, ensuring a high level of data protection and user privacy is extremely important. Their team has also worked on integrating the necessary systems to enable notifications, reminders, and smooth functionality of the app. In practice, they’ve managed the entire technical infrastructure behind the application.

What is the team composition?

We’ve worked with 3–4 teammates from Lloyds digital.

How did you come to work with Lloyds digital?

We found Lloyds digital through a referral. We chose them over other options because they had high ratings and aligned with our company’s values.

What is the status of this engagement?

We started working with them in March 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The main objective of the project is to create a practical digital tool that supports people living with MS in managing their daily health routines. The growing number of users and the positive feedback from the MS community confirm that the app is fulfilling this goal. For many users, the ability to track therapies, record symptoms, and receive reminders for treatments and medical appointments has become a valuable support in their everyday lives.While we don’t currently run detailed analytics due to limited resources — MS TIM Croatia is a nonprofit organization run mostly by volunteers — we can still see clear indicators of impact. Since its launch, the app has reached more than 1,000 downloads on Android, with additional users on iOS, and the number continues to grow steadily. More importantly, we receive direct feedback from people living with MS who use the app to track therapies, record symptoms, and manage their daily health routines. For us, the real success of the project is that the app has become a practical support tool for the MS community.We regularly receive feedback directly from users during our community gatherings and MS TIM events. Many people tell us that the app has become a very helpful tool in their daily lives. One feature they particularly value is the ability to track their symptoms over time and then share that information with their doctor. Before a medical appointment, users can export and send their data directly from the app via email, which helps doctors see a clear overview of their condition since the last visit. Many users say that without the app, they would probably forget many of the symptoms they experienced between check-ups.Overall, we’re very satisfied with the results and the impact the app has had on our community. For people living with MS, having a simple digital tool that helps them monitor their health and communicate more effectively with their doctors can make a real difference in everyday life. We hope to continue developing and improving the app in the future as the needs of the MS community evolve.

How did Lloyds digital perform from a project management standpoint?

Lloyds digital has demonstrated very strong and professional project management throughout the entire collaboration. Communication has been clear, structured, and proactive, and their team is always well-organized and responsive. Deliverables have been consistently on time and according to the agreed timeline. In fact, in several phases, we’ve been the ones causing delays due to our internal capacity limits, as MS TIM Croatia is a volunteer-driven nonprofit organization. The Lloyds digital team has shown great patience and flexibility, supporting us throughout the process and adapting to our pace when needed.Our primary forms of communication have been in-person meetings and emails or messaging apps.

What did you find most impressive about them?

What has impressed us the most is their genuine commitment to the project. For Lloyds digital, this isn’t a typical commercial project, and the time and expertise they’ve invested could certainly have been used on projects that were far more financially rewarding. Despite that, they’ve approached our initiative with the same level of dedication, professionalism, and attention as if it were a major commercial engagement. Their team truly believes in the purpose of the project and the importance of supporting people living with MS, and that commitment continues as they still support the further development of the app today.

Are there any areas they could improve?

Honestly, we don’t feel there’s anything significant they could have done better. From our perspective, the Lloyds digital team has given their full commitment to the project from the very beginning. They’ve been proactive, professional, and genuinely invested in helping us create a meaningful tool for people living with MS. Considering that we’re a nonprofit organization run mostly by volunteers, they’ve also shown a great deal of patience and understanding throughout the process.

BACKGROUND

Please describe your company and position.

 I am the IT Manager of a supply chain, logistics, and transport company 

Describe what your company does in a single sentence.

Public transport

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lloyds digital to accomplish?

• Mobile app development

SOLUTION

How did you find Lloyds digital?

Other

Why did you select Lloyds digital over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Lloyds digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mobile app development wich contains timetable, trip planning and live bus positioning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of app users and downloads

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was friendly and precise along with scheduled deadlines

What was your primary form of communication with Lloyds digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Friendly communication and easy solutions for solving our demands

Are there any areas for improvement or something Lloyds digital could have done differently?

In our experience, everything has been great.

BACKGROUND

Introduce your business and what you do there.

I’m the implementation consultancy lead at Better Care, a digital health platform with electronic prescribing, medication administration, and low-code tools. We enable healthcare organizations to build custom applications and manage patient data securely and efficiently across multiple markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lloyds digital?

We needed a team that could translate our implementation processes into a practical solution used during deployments and onboarding.

SOLUTION

What was the scope of their involvement?

Lloyds digital supported us through the full development cycle of the implementation tool. We first mapped and documented our implementation processes. Based on that, we defined user roles and permissions and jointly designed the main features and workflows.Then, they prepared UX/UI concepts and an initial prototype, which we iteratively reviewed and improved. Afterward, they developed the first working version of the solution. We tested it in real scenarios, provided feedback, and continued refining it together until we reached a stable, functional tool ready for deployments and customer onboarding.

What is the team composition?

We worked with 2–5 teammates from Lloyds digital.

How did you come to work with Lloyds digital?

We found them through a referral. We chose Lloyds digital because the partnership was a strong fit for developing our implementation tool. Compared to other options, they stood out through clear communication, flexibility, and a collaborative approach. We were looking for a partner rather than just a vendor, and they supported us not only during development but also in continuously improving the tool as we rolled it out to new customers.

What is the status of this engagement?

We worked together from February 2021–February 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although the tool was not deployed to production, the project still produced clear and valuable outcomes. Our implementation process was already well structured, but through this project, we were able to formalize it further, document it in detail, and translate it into a digital workflow.The prototype allowed us to simulate real implementation scenarios and validate our assumptions in practice. We identified process gaps, clarified responsibilities and user roles, and confirmed which functionalities would actually support the teams during onboarding. As a result, we gained a validated process model and a tested solution concept. The project improved internal alignment, reduced uncertainty in future development decisions, and gave us a solid, well-defined foundation for scaling implementations and customer onboarding in the future.

How did Lloyds digital perform from a project management standpoint?

Lloyds digital delivered on time. We communicated through virtual meetings.

What did you find most impressive about them?

The team was great, proactive, and open to feedback.

Are there any areas they could improve?

No, there weren’t any.

BACKGROUND

Please describe your company and position.

I am the owner of Babos Wine

Describe what your company does in a single sentence.

Producing wines and olive oil.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lloyds digital to accomplish?

• marketing
• website

SOLUTION

How did you find Lloyds digital?

Referral

Why did you select Lloyds digital over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope was to develope a website and ecommerce for our products

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The mesurable outcomes from the project are the incoming orders of our products on our website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very professional, we always get a quick response on our needs.

What was your primary form of communication with Lloyds digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Good team of professional people.

Are there any areas for improvement or something Lloyds digital could have done differently?

n/p

BACKGROUND

Please describe your company and position.

I am the Executive of Perdisacca

Describe what your company does in a single sentence.

Extra virgin olive oil production

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lloyds digital to accomplish?

Web page with web shop

SOLUTION

How did you find Lloyds digital?

Referral

Why did you select Lloyds digital over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Lloyds digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included designing a web page for the brand Perdisacca, which would communicate the values and brand identity of a small family production of extra virgin olive oil. The webshop was also part of the project, with a focus on clear product communication and an easy purchase procedure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functional web page and web shop

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered all agreed items on the project scope on time and quickly responded to any inquiry we had.

What was your primary form of communication with Lloyds digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Lloyds has a young team of dedicated professionals who really care about each project and go above and beyond to please their customers.

Are there any areas for improvement or something Lloyds digital could have done differently?

N/A