Lloyds Digital

BACKGROUND

Introduce your business and what you do there.

I’m an IT manager for a company that produces doors and windows from aluminum and plastic. We’re in Croatia and we have around 120 employees, and half of our production is exported to the EU and Switzerland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lloyds digital?

We needed help with custom software development.

SOLUTION

What was the scope of their involvement?

Lloyds digital designed a custom mobile app and web app for gathering and storing data. The mobile app is built for Android devices. It allows our employees to insert their locations on the apps when they come on-site and take pictures of all the work they’ve completed. In doing so, we can track what they finish and what work still needs to be accomplished. The app also shows when materials are ready and when they can be picked up from the warehouse to go to the building site for assembly. Lloyds digital handles everything according to our requirements, and they’re now managing the maintenance of our apps.

What is the team composition?

I've worked with 5–6 people. However, I entered the project very late in the process. We have a point of contact that I’m in touch with for everything I need, and whenever there are meetings, there are 3–5 people present.

How did you come to work with Lloyds digital?

I wasn’t sure how we hired Lloyds digital. However, our headquarters was only 10km from theirs.

How much have you invested with them?

We’ve spent around $75,000.

What is the status of this engagement?

We began working together in April 2020, and it’s ongoing. They finished our customer mobile app and web app last October 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We used to depend a lot on doing our business via phone calls and now we’re doing it more through the apps, so we spend a lot less time on some things. We’re also more accurate now and are able to reach project deadlines. Most of our employees are quite satisfied with the apps, but there are still some things that people would like to improve. However, I would say that it's not related to the design or performance of the app.

The ideas from the improvement that we have now are things we hadn’t considered before. If we had communicated those things back then, I know that Lloyds digital would’ve delivered. Despite that, I believe we will get those improvements done this year. We’re 95% satisfied with their work, and I can say they’ve met our expectations.

How did Lloyds digital perform from a project management standpoint?

They’ve done quite well in terms of project management. We had a couple of meetings in person and also via phone calls, but we mostly exchange emails. They’re quite responsive and I’m satisfied with their communication skills.

What did you find most impressive about them?

We appreciate their team’s dedication and proactive approach. 

Are there any areas they could improve?

I’m not really sure what areas they can improve. However, if they continue to grow, they’ll need to hire more people to handle their projects. For now, everything's fine.

Do you have any advice for potential customers?

Discuss your need openly and Lloyds digital will help you find the best solution.

BACKGROUND

Please describe your company and your position there.

Media Val is a Croatia-based agency specializing in communication management and consulting. As a senior consultant, my role in the company revolves around servicing our biggest client Mastercard.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds digital, and what were your goals?

We needed to launch a website for our client Mastercard that would serve as a content platform for their long-term project Uplift, aimed to empower mSMEs in Croatia. This website would become a unique place from which Mastercard in Croatia communicates with all their audiences: business partners and merchants (B2B), customers and potential customers (B2C), key opinion leaders in business, and the general public. Since we do not have the resources inside our agency to do so, we outsourced Lloyds Digital for this job.

SOLUTION

How did you select this vendor and what were the deciding factors?

We received a recommendation from our business partner based on their previous experience with Lloyds Digital. We did however take into consideration a few other options, but when evaluating their proposals, Lloyds Digital turned out to be the best value for money option for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After the kick-off call, we arranged a workshop with the team where they guided us through the process of introducing them to the client, the industry, the overall project, target audiences, goals, etc. Based on the workshop we defined key milestones in the project and agreed on the timeline and deliverables. We had weekly check-in meetings where all major decisions were made. The technology used to develop the site was WordPress. We used Figma for communication with the team.

How many people from the vendor's team worked with you, and what were their positions?

Four people: Project manager, Lead UX/UI Designer, Graphic/UI Designer, and Frontend Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

What's most important for us - the client is very satisfied with the project. But also, in the first month after the launch, we recorded over 100.000 visits, 250.000 page views, and a bounce rate under 10%.

Describe their project management style, including communication tools and timeliness.

We had weekly/daily short meetings with the project manager (up to 15 minutes) where we discussed all current tasks and made all necessary decisions on the go. Comms tools used were email, Zoom, and Figma.

What did you find most impressive or unique about this company?

Although they are a young team, they do not lack the professional expertise and know-how in client servicing. We felt we could rely on them in every moment and that trust was highly appreciated and reassuring for us, as the deadlines from the client were impossible to start with.

Are there any areas for improvement or something they could have done differently?

There was one situation, a few days before the launch when we could not reach them all day, but they compensated that with some overtime the next day, so everything went well in the end.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Sea N' Soul INC, a resale application and technology company. We’re a specific marketplace for outdoor adventure gear and apparel, including products for surfing, skateboarding, mountain biking, and kayaking, as well as wetsuits, brand apparel, and t-shirts. All of our products are resale, either C2C or B2C.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lloyds digital?

We hired Lloyds digital to help us develop our app.

SOLUTION

What was the scope of their involvement?

Lloyds digital developed our mobile app for Android and iOS, as well as a website. Essentially, they built the technology to support our business model from scratch. Throughout the development, we gave them input and told them what we wanted. However, they also had a lot of great ideas that we ended up implementing.

We had already built a prototype ourselves, and gave it to them as a roadmap to follow. They used it and improved upon it.

Among the functionalities that Lloyds digital implemented is a GPS function to find nearby vendors and the possibility to upload products as easily as uploading a picture to Instagram. They also implemented a communication system for consumers to communicate back and forth with one another.

Of course, this app also includes the possibility to set up virtual stores for businesses and a transaction processing system using Stripe. They also integrated UPS services within our app as our shipping provider.

Currently, we have a maintenance contract with Lloyds digital, and we’re in touch with them every day. They handle updates according to what we learn from customer feedback, and we constantly discuss options and areas of improvement.

What is the team composition?

We’ve worked with 10–12 different people from Lloyds digital, including developers, designers, a project manager, their CTO, and their CEO.

How did you come to work with Lloyds digital?

We researched and found several different companies focused on app development. During that process, our CTO found Lloyds digital. We narrowed our options down to three companies and interviewed them.

All things considered, we found Lloyds digital to be the best option. They showed a can-do attitude and offered a very strong customer support team. Overall, they were very responsive.

How much have you invested with them?

We’ve invested around $100,000–$120,000.

What is the status of this engagement?

We started working together in September 2020, and our engagement is ongoing. We launched the app in June 2021, and we’re now open for business, but Lloyds digital has become a part of our team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The fact that we now have a finished product that operates as planned is the best way to demonstrate the impact of their work. Lloyds digital took ownership throughout the process, and they continue to take ownership now. They feel like our team and our partners.

How did Lloyds digital perform from a project management standpoint?

Lloyds digital performs really well. Of course, no process is completely smooth, and we’ve encountered speedbumps along the way. However, their team has a positive and proactive attitude.

They’re also incredibly responsive and extremely engaged in the project. For example, I sometimes send them emails late in the day here on the West Coast, and they respond to them, even when it is the middle of the night in Croatia.

Besides using email, we have a lot of shared documents on Google Docs that we refer to. We also have a weekly standing call with them, where we review priorities for the week and the status of anything that we’re working on.

What did you find most impressive about them?

Lloyds digital’s willingness to have an open mind and listen to our needs is impressive. They have a great attitude, and they’ve taken ownership of the project.

Are there any areas they could improve?

It would have been great if we got where we are a little bit faster. However, this was my first time developing an app, so I had nothing to compare to. Everyone told me that these projects take a lot of time, and we had to be patient.

Do you have any advice for potential customers?

Tell Lloyds digital what you need, and they will execute it. Additionally, listen to them because they have great ideas, and they can offer you a better path to follow.

BACKGROUND

Please describe your company and your position there.

I am the owner of the Akrion center for rehabilitation, and my profession is physiotherapy

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds digital, and what were your goals?

My business has not started yet, so I needed a branding services for my company. I wanted unique logo, book of standards for logo, business card, gift card, schedule card, facebook and instagram cover and profile picture. Basically, i wanted something different on market for physiotherapy.

SOLUTION

How did you select this vendor?

Well, in the city of Labin where is my business place, i heard from my family friends that Lloyds digital is a exceptional company that can provide what i wanted for my business start.

Describe the scope of their work in detail, including any steps and the final deliverables.

To start, we have contacted Lloyds digital over social media for appointment where they invited the key members of my business. In the meeting they discribe their line of work and what we need for our branding in the terms of our wishes. Fast forward 3-4 weeks and we already had what we wanted.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with graphic designer Marijana Smolić, and we contacted over mail.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

First of all, members of my team are very happy with the results, and anyone who showed the results were pleased. Success is although business didn't start yet, we are already different on the market, and that is what we wanted.

Describe their project management style, including communication tools and timeliness.

We had weekly communication over mail, and also a few appointments in their company for better bullet points in what we want.

What did you find most impressive or unique about this company?

Well, most impressive is the work environment and all the young people who work there.

Are there any areas for improvement or something they could have done differently?

For now, no, we will see later on if we need something else.

BACKGROUND

Please describe your company and your position there.

I'm the co-founder of an agency that runs marketing and branding for ΞSHARK.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds design, and what were your goals?

Lloyds design developed ΞSHARK's beautiful-looking and easy-to-use CMS. Also, ΞSHARK's new clean, modern, and responsive website is a product of their amazing team's work.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've heard great things about Lloyds design. Also, we saw they worked with some of the biggest regional brands. When we met them in person, we were sold. Great people.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After the kick-off meeting and established deadlines, we were presented the website's wireframe - which was updated several times until we were fully satisfied. Then followed the development of both the CMS and the website. Everything was then delivered before the deadline!

How many people from the vendor's team worked with you, and what were their positions?

Our main contact person was the project manager. Also, we worked with a couple of designers, back-end and front-end developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Everything was done amazingly well. They over-delivered!

Describe their project management style, including communication tools and timeliness.

We used email for establishing the main deadlines and agreed points. For daily communications, we had a dedicated Slack workspace. Also, there were weekly meetings which gave us the confidence everything was going in the right direction.

What did you find most impressive or unique about this company?

Relaxed, but very clear and punctual communication.

Are there any areas for improvement or something they could have done differently?

Nothing that stuck to my mind.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a tech startup that completely re-imagined the art of gifting. We designed an app that enables users to create personalized video message cards which are then delivered with gifts purchased on our app.  In short, we turn every gift into unforgettable video memory and preserve it so it can be viewed and shared anytime with family, friends, and social media for years to come.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lloyds design?

We hired Lloyds Design to develop the operational backbone of our app to allow its robust feature set to function seamlessly. The app's core architecture required a first-of-its-kind dev hierarchy to be designed, initially, on theory and educated guesses.

As the project matured, however, Lloyd's experience with complex code implementation ultimately replaced theoretical guesses with proven logic that simplified the process and made it easier to integrate key third-party software.

SOLUTION

What was the scope of their involvement?

Lloyd’s team plays an integral role in the development and design of most key aspects of our app and website. We utilize their dev architecture skills to achieve our preferred app and website functionalities.

Their main goal is to make it easy for our users to combine custom video creation with gifting. Though never been done before, Lloyd has been able to turn our concept into reality, and they continue to develop it.

What is the team composition?

We work with at least 12 people, but there’s probably a core group of about 7–8.  

How did you come to work with Lloyds design?

I had conducted over 30 interviews with organizations from all over the world to try to develop the app but was unable to find the right fit.  During one of my final attempts to get my vision launched, I connected with a firm that explored the project initially but ultimately declined due to timing, size, and complexity.  

As a result, they suggested I speak with Lloyd’s Design CEO Domagoj.  A call was scheduled and the rest was history.  During our call, I immediately knew his company needed a second look. Domagoj’s approach to the project was unlike any other firm I had previously interviewed.  They had the energy, creative ideas, and an overall desire to be a part of something big. I was impressed!

How much have you invested with them?

By the time we’re done, it’s going to be well over $100,000.

What is the status of this engagement?

The partnership officially began in August 2020, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It has been a rewarding partnership from day one. Lloyd’s has built a collaborative platform fostering creativity from both sides resulting in brilliant ideas being implemented.  Thanks to their efforts, the app was launched on February 1 and continues to be improved with updates being deployed regularly.

How did Lloyds design perform from a project management standpoint?

The size and complexity of this project required both sides to be open to knowledge sharing and Lloyd’s team continues to excel in this area. We have a designated point of contact and project leader who has been exceptional.  We also have access to key leaders for each project segment and continue to receive immediate responses to emails, chats, and text messages regardless of the time difference. 

What did you find most impressive about them?

I appreciate their willingness to go outside their comfort zone and do things that help pave new roads to success. They strive at finding solutions and are genuinely committed to ensuring the products they put into the market are best in class.

Are there any areas they could improve?

Lloyd’s leadership is already working towards an expanded service portfolio and we are looking forward to exploring how these new services will help grow our brand.

Do you have any advice for potential customers?

Give them the project and let them do what they do best. You won’t be disappointed!

BACKGROUND

Please describe your company and your position there.

I work in marketing and sales for one of Croatia's biggest wineries. Our Winery has a long tradition with over 700 employees. Amongst other marketing tasks, I am also the web admin for the website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds Design?

Our company had an outdated website which needed to be redesigned. We needed a developer with experience in online commerce and web development to implement a web store. We did not have a web designer who could implement the changes within the company.

What were your goals for this project?

Along with a webshop, we wanted a clean dynamic website that would present the company to the world and be easy to use within the framework of a content management system. Our goal was to present our 800-year-old winery tradition in a modern way that was relatable to consumers.

SOLUTION

How did you select Lloyds Design?

The graphic design agency which was building our web content suggested Lloyds Design. Their references and the quality of previous similar projects within our field along with a professional team and fair offer gave them an advantage.

Describe the project in detail.

Because of the multi-layered scope of our company which includes a winery and agriculture we had several meetings with our marketing department, graphic designers, and Lloyds developers.

The main framework was submitted from which we grew the website as a whole. We worked together on a test site until the site was ready for the live version.

What was the team composition?

We had a project manager and developers who worked closely with our marketing department and graphic design agency. The project was one massive collaboration with Lloyds design holding the whole framework together.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within the initial release, we noticed an increase in website visitors and web purchases. The modern flow of the site along with web marketing helped push the overall results. We received positive feedback from customers.

How effective was the workflow between your team and theirs?

The workflow was very dynamic and balanced between different parties. Changes and updates which came up from the initial framework were quickly implemented. The Lloyds team is experienced and motivated.

What did you find most impressive about this company?

It was refreshing working with this company, their standard was definitely set higher than the rest. They were very patient with all aspects of the development process and suggested some great ideas on how to expand in the future.

Are there any areas for improvement?

The team worked around the concept which was presented to them to the best of their abilities.

BACKGROUND

Please describe your company and your position there.

We produce hot sauces based on natural production and cultivation. I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds Design?

We decided on Lloyds Design to create our official website and web store to strengthen our market name.

What were your goals for this project?

We wanted to improve our sales and marketing.

SOLUTION

How did you select Lloyds Design?

They are located in our city and are recognized for their quality and quick problem solving whether it is big or small.

Describe the project in detail.

We first had a meeting where we commented from start to finish on how and what to do. This was followed by agreements on when to start and which options would be best for us and the market. Then it started with the design, coding of the whole system and of course tips on what is better for us.

What was the team composition?

We had a manager we were in touch with all the time but in reality the whole team was involved from the very beginning which did an incredibly good job.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We see progress right away! After the publication of the site, everything went up from sales to recognition and of course to some new contacts.

How effective was the workflow between your team and theirs?

Everything worked perfectly from start to finish. Their team is organized and always on time, which surprised us many times. Very few companies have this attitude towards the client.

What did you find most impressive about this company?

We were surprised by their knowledge of everything and the communication, patience and commitment they have to a particular task.

Are there any areas for improvement?

As far as we are concerned there is always room for improvement but they make the impossible possible.

BACKGROUND

Please describe your company and your position there.

I am a partner with Vector Vine, LLC. My responsibilities include Sales, Marketing, and Design.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds Design, and what were your goals?

I engaged the Lloyds Design team to build a scalable SaaS to provide businesses with an affordable digital asset management platform to store their brand assets in a profile format.

SOLUTION

How did you select Lloyds Design and what were the deciding factors?

I have been following the Lloyds Design team through their work in Croatia. Some of my favorite brands in Istria use Lloyds for design and branding.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Building a scalable SaaS from scratch was a daunting task, but the team at Lloyds rose to the occasion. We conducted our meetings through video conferencing since I am in the US and they are in the HR. We met once in person in the beginning to plan the site development.

The Lloyds team accommodated all of my requests and edits over the 17-month process. The site is now live and I am getting great feedback from my clients.

How many people from the vendor's team worked with you, and what were their positions?

I worked with several people at Lloyds from Domagoj who runs the show to project managers, designers, and developers. All in all, I have about seven or eight team members on our email threads.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

My project was a new adventure for the Lloyds team and they got it to market. There were several challenges along the way and the Lloyds team found solutions. I look forward to continuing our journey together.

Describe their project management style, including communication tools and timelines.

Lloyds is a modern company that utilizes the best available communication tools and applications. Deadlines were not always met but delivered in a reasonable timeframe. There are always going to be challenges when a US company conducts business with a European company. I am pleased with the end product.

What did you find most impressive or unique about this company?

The pricing made it possible for me to bring my idea to market. I would not have been able to make it happen with a US company.

Are there any areas for improvement or something they could have done differently?

In hindsight, I would have spent more time collaborating on the architecture in the planning stages to produce the best possible user experience for our clients.

BACKGROUND

Please describe your company and your position there.

We facilitate healthcare services between international clients and Croatian healthcare providers. The company was established in 2014 in Croatia and in 2015 in Sweden. There are three managers in charge, one in Sweden and two in Croatia. I am the Chairperson of the Swedish company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds Design?

We decided that a new/modern website with interactive options and web shop would attract more customers. Therefore, modernization of the website, easy navigation and clear messages sent from us to the clients were the task we entrusted to Lloyds Design.

What were your goals for this project?

We wanted to increase the conversion rate from the website visits as well as to enable faster and more simple access to the services we offer. We wanted that the packages we decided to offer online can easily be adjusted for promotion and online sale.

SOLUTION

How did you select this vendor?

Lloyds design was recommended to us by one reputable agency. Further on they recently completed the project for one of our medical providers (hospital) and their references were both favorable for LLoyds Design.

We selected them among four different options. They were presented to us in the meetings as a good team of young, creative and eager to deliver persons.

Describe the project and the services they provided in detail.

After the initial and kick off team meeting the work started towards the end of January 2020. We delivered the agreed information (website content and visuals) in order for LLoyds design prepared web design - UI / UX (user interface / user experience), to create design prototypes / wireframes.

Front end development (Vue.js + HTML5 + CSS3) resulted in responsive pages for all devices - including tablets, smart phones, desktop computers. Back end development - WordPress CMS established a background functions and prepared the platform for the shopping chart implementation.

We didn't complete this function due to change in our objectives but we expect to implement in the course of the year.

After 3-4 months of work we received the project which was tested before we finally launch the website in June. We must state that the COVID-19 crisis affected the project in sense that it took longer than planned to complete.

What was the team composition?

The project team consisted of 5-6 people with the project leader that was established from the start and was a valuable stable point all the way through the challenging months (meaning - corona health crisis and working from home under pressure and in stressful conditions).

The team coordination with us worked well and we had several calls and teams meetings online where key issues were discussed and clarified.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It is very early to say how strong the impact of the redesign and modernization was. It has been less than few weeks from the launch and release. We have started with the online marketing and campaign, expecting some results in the coming months.

We talked to our consultants and persons experienced in design and we received only positive comments. There were some constructive critics and we intent to discuss them with Lloyds Design in the near future.

How was project management arranged and how effective was it?

Project management was somehow distracted by the sudden COVID-19 crisis, as said earlier. Still, the project leader did all he could to enable the progress of the project. They were delays in delivery of some parts of the project (wireframe, for example). We communicated through emails mainly, phone calls, Skype and Google meet.

What did you find most impressive about this company?

The project leader was easy to access and his response time was always good. The whole team worked with enthusiasm and were flexible accepting our changes and different ideas.

Are there any areas for improvement?

My suggestion to the team leader was that any, very short communication is better rather than responding later, after all information are prepared. It is good that your client knows you are thinking of him although not able to answer immediately.