LinxHQ Pte Ltd

BACKGROUND

Please describe your company and position.

I am the Admin of Megasafe Technology Pte Ltd

Describe what your company does in a single sentence.

Leading point of sale application, hardware and telephony ordering solution

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LinxHQ Pte Ltd to accomplish?

• to create top notch ordering solution/CRM solution to our customer

SOLUTION

How did you find LinxHQ Pte Ltd?

Online Search

Why did you select LinxHQ Pte Ltd over others?

• Great culture fit
• Company values aligned

How many teammates from LinxHQ Pte Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Build a web and mobile-friendly Ordering Solution for customers and internal users. 
2. Develop a customizable CRM platform for managing leads, customer interactions, and after-sales service.
3. Ensure integration between the ordering and CRM systems for a unified user experience.
4. Provide analytics, reporting, and dashboards to track performance and engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

for ordering solution:

• Order Volume Increase
• Increased value of each customer order due to upselling/cross-selling features
• Reduce in Order Processing Time
• Customer Self-Service Rate (% of customers completing orders without human assistance)
• Order Error Rate (Reduce in Mistakes in processing or fulfillment)

for CRM solution:

• Customer Retention Rate (Repeat customer percentage over a given time)
• NPS (Net Promoter Score) - Customer satisfaction and loyalty indicator

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The software development team adopted an Agile project management methodology, using sprint-based delivery cycles to ensure flexibility and transparency throughout the project. Bi-weekly sprint reviews and monthly milestone demos for progress validation.

Yes, the software developers delivered key items on time and within the agreed-upon scope.

The development team demonstrated high responsiveness and adaptability throughout the project. Highlights include:

• Quick response times: Typically within a few hours during business days.
• Feedback-driven iterations: Actively incorporated stakeholder feedback into sprints.
• Change management: Managed scope changes with clear impact assessments and flexible reprioritization.
• Support during go-live: The team was on standby during the launch window and resolved post-launch issues promptly.

What was your primary form of communication with LinxHQ Pte Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team from LinxHQ Pte Ltd demonstrated exceptional collaboration, technical expertise, and problem-solving skills, consistently delivering high-quality code on time and exceeding project expectations. Their proactive communication and innovative approach fostered a productive environment, ensuring smooth progress and effective solutions to complex challenges. Overall, their dedication and professionalism significantly contributed to the success of the project.

Are there any areas for improvement or something LinxHQ Pte Ltd could have done differently?

nope, indeed they are awesome individuals who are focus in delivering the best of the project

BACKGROUND

Please describe your company and your position there.

I am a partner in a small software startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LinxHQ Pte Ltd, and what were your goals?

We're working on a SaaS project and needed an additional developer to get the job done.

SOLUTION

How did you select LinxHQ Pte Ltd and what were the deciding factors?

I selected LinxHQ for two reasons:

1. Price.
2. The impression I got from the owner, Joseph.

He has been very personable and great to work with. With other agencies I interviewed, I talked with an account rep and felt like just another "prospect".

With LinxHQ, I interviewed with the owner and had quite a few conversations before we even signed up.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed a front end developer with strong REACT skills. They were able to provide a very good developer for a very reasonable price.

How many people from the vendor's team worked with you, and what were their positions?

1 developer, 1 project manager and the owner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We're nearing beta release and our developer has done very well keeping getting the project done.

Describe their project management style, including communication tools and timelines.

They use many of the same communication technologies that my company uses, making communication easy. Most of the communication is done through Skype and Azure DevOps and it has worked well.

The fact that their schedule is 12-13 hours offset from my time zone is helpful. I can start work in the morning and have a backlog of development to QA.

We have a project manager included with our fee. She is helpful and steps in whenever needed but as a licensed SCRUM Master, I handle most of the project management.

LinxHQ has been accommodating and flexible in working with my process.

What did you find most impressive or unique about this company?

The developer assigned to my project is knowledgeable and good at his craft even though he's so young. He has been easy to communicate with even though his English is limited. We're very happy with his work.

However, I would say I'm most impressed with the attention they give to their customers. Obviously, their developer is always attentive and ready to answer questions but the others are also great. I can ping our project manager if I need anything.

And the owner of LinxHQ has been very flexible and great to work with. He's usually just a Skype chat away.

Are there any areas for improvement or something they could have done differently?

It took a little while to for LinxHQ to find a developer for us. But that too was just as much our fault. My software engineer partner was very picky about the developer we brought in. So it worked out.

BACKGROUND

Please describe your company and your position there.

Director of Atmosphere Air-conditioning & Engineering Pre Ltd, We specialize in installation, maintenance & repairs of air-conditioning & mechanical ventilation systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LinxHQ Pte Ltd?

We need to develop a robust internal ERP and CRM web app to improve our productivity and management. LinxHQ is picked to help us develop a web app for this purpose, covering: customers, contacts management, project calendar and scheduling, sale invoice, purchase invoice, quotation, expenditures and payroll are among key areas.

What were your goals for this project?

To fully move our operation to the cloud. Live reporting of profits and losses Support of mobile agile workforce (work anywhere)

SOLUTION

How did you select this vendor?

We looked at several options to pick a cost-effective vendor, with customer-oriented approach. LinxHQ demonstrates an efficient cost structure for our project, plus their willingness to listen to our need to meet our business goals.

Describe the project and the services they provided in detail.

Requirements collection for all required modules. Analysis of our current forms and reports. Software development (mostly web-based, with smaller mobile apps to support remote team and customer booking) Deployment to Google cloud. On-going maintenance and development.

What was the team composition?

1 project manager & 1-2 software developers

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We're now fully on the cloud for the above function. Backup is in place for disaster recovery Flexible for us to work from anywhere, especially for remote team to report. Live reports of P&L helps us have a good overview of our operation efficiency.

How was project management arranged and how effective was it?

The whole team of project managers and software developers are located in Hanoi. We work with them over the Internet. It serves well as an offshore option.

What did you find most impressive about this company?

They are willing to stay with the job to make it work. It could be slow and repeated errors did happen, but the team work to resolve them to the end. Their committed customer service is important to us, as we're looking for a long-term partnership.

Are there any areas for improvement?

Improve of development time -Better GUI for a business app.

BACKGROUND

Please describe your company and your position there.

Kydon provide different services such as Consultancy, Professional Solution, Content Development, Platform Development, Software and Systems mainly on Educational Technology Industry. Kydon was founded since 2013. I am the Head of Technology in company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LinxHQ Pte Ltd?

Manpower resourcing for the product development, project management for entire SDLC.

What were your goals for this project?

To develop a learning networking platform for web and app.

SOLUTION

How did you select this vendor?

They were introduced and recommended by one of the Director. There were other vendors which didn't have experienced for the platform as a service development. This vendor was willing to commit for the challenge with the proof of some portfolios.

Describe the project and the services they provided in detail.

We provided the business requirements including wireframes, workflows, mockups and designs. They developed backend, frontend UI/UX for both web and app according to the provided requirements. Once the development done, they will do the testing. We will do QA test and UAT before deploying to production. Once we approve the deployment and plan for the release, vendor will deploy to the production environment and continue maintenance for that release. After that next cycle of the release started over and over again phase by phase.

What was the team composition?

Project team has about 8-10 people. We have the dedicated project managers as permanent POCs to liaise with different teams and also relay the business needs for the entire development plan.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project was developed and launched to the customer. We have stopped the development project as it is operational and doing the maintenance according to SLA only.

How was project management arranged and how effective was it?

Project management was efficient enough. We communicate using Skype and manage the project tasks using LinxCircle. We used SVN to host the codes as well as version control.

What did you find most impressive about this company?

We are able to directly communicated to the entire team as and when needed although there are the project managers available for the different team.

Are there any areas for improvement?

Of course there are always room to grow for everyone in this world. Among the little things to improve, I would say technical and development documents also matters.

BACKGROUND

Please describe your company and your position there.

Williwaw is an online platform that provides online registration, live polls and Q&A for events and conferences. I am the managing director of the company, one of the role is to manage the product development with the help of LinxHQ Pte Ltd.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LinxHQ Pte Ltd?

We hire LinxHQ for the full development of Williwaw.

What were your goals for this project?

LinxHQ is tasked to finish our Minimum Viable Product (MVP) within 3 months, in order for us to push williwaw to the market. LinxHQ continues to support williwaw on the development of our products.

SOLUTION

How did you select this vendor?

LinxHQ is recommended to us through a business associate and we have seen some of their completed projects and they are competent.

Describe the project and the services they provided in detail.

LinxHQ is tasked to finish our Minimum Viable Product (MVP) within 3 months, in order for us to push williwaw to the market. LinxHQ continues to support williwaw on the development of our products.

What was the team composition?

During the development, LinxHQ provided a Project Manager and 2 developers to work on our platform. LinxHQ does have a few teams of developers and also a senior project manager which helped us on projects when datelines are tight.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

LinxHQ is a crucial part of the development of the williwaw platform. And they are a prompt and responsible team.

How was project management arranged and how effective was it?

Project management is effective as compared to other vendors we tried.

What did you find most impressive about this company?

They often go beyond the miles to make sure things are done and when there are any critical situations, they will attend to it immediately and work on it till it is solved.

Are there any areas for improvement?

We are pleased with the current service rendered.

BACKGROUND

Please describe your company and your position there.

We are an educational, training and consulting company focussing on intercultural intelligence, corporate culture and English language competence in the marketplace and in schools. I am the company owner and principal consultant.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LinxHQ Pte Ltd?

1. To produce a language resource platform for online English-teacher training, online language learning and online English tutoring.
2. To produce an online intercultural worldview assessment instrument.

What were your goals for this project?

For 1. That teachers and learners of English can access curated videos for self-study and tutored learning, leading to increased competence in teaching and using the English language.

For 2. That clients, who live and work in cross-cultural environments, are able to have an instrument to assess their personal cultural worldviews in order to intelligently engage in the cross-cultural spaces of their lives and work.

SOLUTION

How did you select this vendor?

They have competent and honest leadership. They listen to my needs and design the online capabilities to those needs. Their customer-relation intermediaries keep on top of my feedback to make adjustments to the online instruments.

Describe the project and the services they provided in detail.

1. They gave me a detailed write-up of the process and schedule of the project development, testing and delivery.
2. They walked me through the write-up to ensure that they understood my requirements.
3. They created a visual mock-up to demonstrate the capabilities of the online instruments.
4. They wrote the programmes for us.
5. They began loading the content that we supplied into the programmes.
6. They are testing the programmes and are making the necessary changes to the programmes with the feedback that we give them.

What was the team composition?

The company owner of LinxHQ and/or his immediate subordinate would interact with me over the progress of the development. I do not know how many others were involved in the programming and design of the online instruments.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have not launched large-scale commercial use of the projects yet. This was mainly because on our side, we had experienced delays in providing suitable and sufficient content to LinxHQ.

At the same time, we were not able to keep up to the schedule of feedback proposed by LinxHQ. However, users of the instruments have commented that the visual designs of each of the web-pages could be improved in terms of the visual attractiveness.

How was project management arranged and how effective was it?

The good part about the project management was that the liaison person understood English well enough and had enough technical expertise to translate our requirements and feedback into making changes to the design and development.

The weak part about the project management was that there was some untimely turn-over of programmers resulting in some delays and misunderstanding of our requirements.

What did you find most impressive about this company?

1. Their ability to grasp our needs was satisfactory.
2. Schedule of the design, programming and testing of the projects was thorough and easy for non-technical people like me to understand.
3. Response to feedback was fairly quick.

Are there any areas for improvement?

1. The design could be visually more attractive.
2. Better communication with new programmers taking over from programmers who have left their companies could be achieved.

BACKGROUND

Please describe your company and position.

I am an executive at a Financial Services Company.

Describe what your company does in a single sentence.

Provide banking and financial services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LinxHQ Pte Ltd to accomplish?

• Build a customised website

SOLUTION

How did you find LinxHQ Pte Ltd?

Referral

Why did you select LinxHQ Pte Ltd over others?

• Pricing fits our budget
• Good value for cost
• Referred to me

How many teammates from LinxHQ Pte Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website design Cms build

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website and cms delivered

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with LinxHQ Pte Ltd?

• Virtual Meeting

What did you find most impressive or unique about this company?

They were effective, on the ball, and efficient.

Are there any areas for improvement or something LinxHQ Pte Ltd could have done differently?

Na

BACKGROUND

Please describe your company and position.

I am the Graphic Designer of Paros

Describe what your company does in a single sentence.

Production Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LinxHQ Pte Ltd to accomplish?

• Website Development

SOLUTION

How did you find LinxHQ Pte Ltd?

Referral

Why did you select LinxHQ Pte Ltd over others?

• High ratings
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Good development of the website. Able to execute project time as well.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 10

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well done, and the team was able to deliver items on time.

What was your primary form of communication with LinxHQ Pte Ltd?

Virtual Meeting

What did you find most impressive or unique about this company?

Fast and efficient in execution

Are there any areas for improvement or something LinxHQ Pte Ltd could have done differently?

Nope

BACKGROUND

Please describe your company and your position there.

My name's Tung. I'm CEO and Co.Founder Tomato Handmade Store Vietnam. We've produced the handmade bag (fabric) since 2016

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LinxHQ Pte Ltd?

Design Website

SOLUTION

How did you select this vendor and what were the deciding factors?

I liked their professionalism and care. 

Describe the project in detail and walk through the stages of the project.

We ordered LinxHQ to design the website in 2018 and completed it in 1 month. Next time LinxHq helps us buy difficult domains, switch hosting management units and protect the network. Currently, we are accompanying in the project of a website ecosystem about fabric crafts aimed at serving more for the community of handmade lovers.

How many resources from the vendor's team worked with you, and what were their positions?

Only LinxHq on Website

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website is more professional and has great customer reviews I have more orders when they find us on Google

How effective was the workflow between your team and theirs?

The revenue brought by the website accounts for 25% of the revenue of Tomato handmade Store

What did you find most impressive or unique about this company?

LinxHq staff support 1-1 everytime They solve problems very quickly as well as advise us on how to write standard SEO articles

Are there any areas for improvement or something they could have done differently?

I wish LinxHq had more SEO support services on google