Leap Managed IT is a premier Managed Service Provider (MSP), IT Support Firm, and Strategic IT Consulting firm based in Indianapolis, Indiana. Consistently recognized on national 'Best Managed IT' and 'Top IT Support Company' lists, we have provided enterprise-grade technology solutions since 1930. We have evolved into a cybersecurity first partner for Non-Profits, Local Government, and Mid-Market Enterprises across Muncie, Fort Wayne, Fishers, Carmel, Bloomington, and the greater Indianapolis area.
We don’t just manage tickets; we manage outcomes. Through our proprietary IT Master Plan™, we provide a clear roadmap that aligns your technology investment with your long-term business goals. Whether you need a fully outsourced IT department or Co-Managed IT Support to augment your internal team, our mission is to eliminate technical friction and drive operational efficiency.
We provide expert IT Support, Cybersecurity, and Cloud Consulting across Indiana’s key business hubs, including Indianapolis, Muncie, Fort Wayne, Bloomington, Carmel, Fishers, Noblesville, and Columbus.
Our Core Service Pillars:
Managed IT Support: 24/7/365 proactive monitoring, enterprise-grade help desk services, and infrastructure management.
Advanced Cybersecurity: Managed SOC, EDR/MDR, and regulatory compliance (NIST, HIPAA, CMMC) to safeguard your mission-critical data.
Cloud Strategy & Migration: Expert optimization for Microsoft Azure, Microsoft 365, and hybrid cloud environments.
Strategic IT Consulting (vCIO): Executive-level guidance on digital transformation, business continuity, and disaster recovery.
Managed IT Services and Co-Managed Services: Specialized technology infrastructure and technology management for any size organization.
Managed AI Services: From custom GPTs to automated workflows, our Managed AI Services provide the strategic oversight and technical support needed to safely integrate Artificial Intelligence into your daily business operations
LEAP Managed IT is noted for providing good value for cost, with multiple clients highlighting their pricing as fitting within budget. Specific project costs were not disclosed, but clients emphasized responsive service and successful outcomes in IT management and cybersecurity.
LEAP Managed IT significantly improved clients' cybersecurity by reducing vulnerability footprints and enhancing threat detection and response times. Their efforts have led to safer operations and a more secure IT environment.
Alignment with Client Values
Clients value the cultural and value alignment with LEAP Managed IT, which enhances the partnership experience. This alignment is a key factor in choosing LEAP over competitors.
Opportunities for Process Simplification
Some clients suggested improvements in simplifying processes, such as the ticketing system, which was noted to be repetitive. Streamlining communication could enhance client experience further.
Consistent Team Performance
Clients appreciate the consistency in service quality when working with the same technicians. This suggests the importance of maintaining team stability to ensure client satisfaction.
Strong Project Management Skills
LEAP Managed IT is praised for delivering projects on time, within budget, and with excellent follow-up. Their organized approach and responsive communication ensure smooth project execution.
Reliable System Uptime and Support
Clients reported enhanced system stability and uptime due to LEAP Managed IT's efficient support services. The company's proactive monitoring and quick issue resolution contribute to operational reliability.
Managed IT Services for Municipal Utilities Company
IT Managed Services
$200,000 to $999,999
Apr. 2021 - Aug. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"LEAP Managed IT keeps me in the loop of our IT systems, which are only lightly understood by most here."
Aug 18, 2026
General Manager, Tipton Municipal Utilities
Jim Ankrum
Verified
Government
Tipton, Indiana
11-50 Employees
Online Review
Verified
LEAP Managed IT provided managed IT services for a municipal utilities company. The team was responsible for the client's IT hardware and software, backing up their server, and providing quarterly reports.
LEAP Managed IT's work enhanced the client's cybersecurity and reduced their vulnerability footprint. The team also improved the client's system uptime and support efficiency. Moreover, LEAP Managed IT was responsive, communicative, and provided deliverables on time and within budget.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the General Manager of Tipton Municipal Utilities
Describe what your company does in a single sentence.
We are a Municipal Utility provider: Water, Wastewater, Stormwater and Electric Distribution to approximately 3,000 customers (residential, commercial and light industrial)
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire LEAP Managed IT to accomplish?
Strengthen Critical Infrastructure and Data Security - The primary objective was to enhance the overall cybersecurity posture of our critical infrastructure to protect sensitive customer data and defend against evolving cyber threats.
Ensure Maximum Uptime and Operational Reliability We aimed to establish reliable, round-the-clock managed IT support to proactively monitor our network environments and swiftly resolve technical issues for our internal staff.
Modernize Legacy Systems for Future Scalability Our objective was to leverage technology consulting to develop and execute a comprehensive, long-term strategic roadmap. We needed expert guidance to modernize our legacy systems, improve overall operational efficiency, and scale our IT infrastructure.
SOLUTION
How did you find LEAP Managed IT?
Other
Why did you select LEAP Managed IT over others?
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from LEAP Managed IT were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
IT Hard Asset Management
IT Software Management
Server Back-Up
Quarterly Reporting and Follow-Up
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Cybersecurity Enhancements and Threat Reduction - We achieved a significant reduction in our organization's vulnerability footprint. The deployment of advanced endpoint protection and continuous network monitoring tools decreased our average threat detection and response times.
System Uptime and Support Efficiency - Our critical utility operations experienced enhanced stability, maintaining an impressive system uptime throughout the year.
Infrastructure Modernization and Cost Savings We successfully migrated our core customer management and billing systems to a secure, modernized infrastructure well within the projected timeline and budget.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
On Time
Reasonable Budget
Site Deployment
Excellent Follow-Up
What was your primary form of communication with LEAP Managed IT?
Virtual Meeting
What did you find most impressive or unique about this company?
LEAP Managed IT keeps me in the loop of our IT systems, which are only lightly understood by most here. Their responsiveness and follow-up is excellent and I rarely get surprises from LEAP.
Are there any areas for improvement or something LEAP Managed IT could have done differently?
The ticket system is a bit repetitive, seems like two emails for each ticket and each follow-up. Our team is very happy working with LEAP and especially the local connection if we need a person on site.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Managed Services for Value-Added Distributor
Business ConsultingIT Managed Services
Confidential
Aug. 2026 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are highly responsive, technically knowledgeable, and focused on providing complete solutions."
Aug 17, 2026
Regional Sales Manager, Impression Solutions Inc
Bill McNutt
Verified
Information technology
Columbus, Mississippi
51-200 Employees
Online Review
Verified
LEAP Managed IT provides managed IT and technical support services for a value-added distributor. They also provide Epson and Kyocera imaging products for the client.
LEAP Managed IT has helped the client increase revenue, expand into new product categories, and improve operational efficiency. Their team is highly responsive, technically knowledgeable, and proactive. They also have strong managed print and technical support capabilities.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Regional Sales Manager of Impression Solutions, Inc.
Describe what your company does in a single sentence.
Impression Solutions is a value-added distributor and dealer support partner for the imaging equipment industry. We provide independent dealers & resellers with access to leading print and imaging technologies, but our value goes well beyond supplying equipment. We help dealers sell, configure, finance, deploy, support, and manage those products throughout the customer lifecycle.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire LEAP Managed IT to accomplish?
Provide Epson & Kyocera imaging products when needed.
Provide technical support and warranty claims administration assistance.
SOLUTION
How did you find LEAP Managed IT?
Referral
Other
Why did you select LEAP Managed IT over others?
High ratings
Close to my geographic location
Describe the scope of work in detail. Please include a summary of key deliverables.
Leap IT approached ISI with an opportunity to purchase Epson printers and MFPs for one of their clients. They provide their customers with a strong managed print and technical support program, and we are pleased to support this opportunity while continuing to strengthen and grow our partnership with Leap IT.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Success with Impression Solutions can be measured through increased revenue and device placements, expansion into new product categories, growth in managed print and recurring revenue, improved operational efficiency, stronger technical capabilities, and increased utilization of ISI's programs and support resources. Ultimately, the goal is to help the dealer grow profitably while strengthening the long-term partnership between the dealer and Impression Solutions.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Leap IT consistently demonstrates excellent communication by responding promptly and maintaining a strong sense of urgency. They are proactive, engaged, and quick to address questions or action items, which helps keep opportunities moving forward and contributes to an efficient and productive partnership.
What was your primary form of communication with LEAP Managed IT?
Email or Messaging App
What did you find most impressive or unique about this company?
What I find most impressive about Leap IT is their commitment to their customers and the sense of urgency they bring to every opportunity. They are highly responsive, technically knowledgeable, and focused on providing complete solutions rather than simply selling equipment. Their strong managed print and technical support capabilities, combined with their proactive communication, make them an excellent partner to work with and position them well for continued growth.
Are there any areas for improvement or something LEAP Managed IT could have done differently?
At this time, I don’t see any significant areas of concern. LEAP Managed IT is responsive, professional, and demonstrates a strong sense of urgency. The biggest opportunity would be to continue expanding our partnership by identifying additional customer opportunities where Impression Solutions’ product portfolio, programs, and support resources can complement LEAP’s managed IT and print services.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Managed Services & Cybersecurity for IT Company
CybersecurityIT Managed Services
Confidential
May - June 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"What stood out most was LEAP Managed IT’s ability to explain technical concepts in a way that was easy to understand."
Jul 12, 2026
Director of Customer Success, Focalcxm
Mary Kirchner
Verified
Information technology
Chantilly, Virginia
51-200 Employees
Online Review
Verified
LEAP Managed IT provided managed IT services for an IT company. The team performed a comprehensive review of the client's IT infrastructure and cybersecurity posture.
Thanks to LEAP Managed IT's help, the client identified security gaps and gained a better understanding of their overall infrastructure. The team achieved all milestones on time and kept the client in the loop throughout. They also did a great job of explaining technical concepts in simple terms.
BACKGROUND
Introduce your business and what you do there.
I’m the director of customer success at Focalcxm. We specialize in re-engineering CRM and customer experience processes using Salesforce, Veeva, Databricks, and AWS, offering software, solutions, and services tailored to industry needs.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with LEAP Managed IT?
We engaged with LEAP Managed IT to review our IT infrastructure and security.
SOLUTION
What was the scope of their involvement?
LEAP Managed IT conducted a comprehensive assessment of our IT infrastructure, cybersecurity posture, and overall technology environment to identify risks, gaps, and opportunities for improvement. Their deliverables included a detailed assessment with prioritized recommendations, a technology roadmap outlining short- and long-term improvements, and guidance on strengthening security, infrastructure, and operational processes. They also provided practical recommendations to improve system reliability, scalability, and readiness for future growth.
What is the team composition?
We worked with 2–5 teammates from LEAP Managed IT.
How did you come to work with LEAP Managed IT?
We found them through an online search. We chose them because their pricing fit our budget, they were a great culture fit, and their company values aligned with ours.
What is the status of this engagement?
We worked together from May–June 2025.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The project gave us a much clearer understanding of our technology environment and a prioritized roadmap for addressing infrastructure and security gaps. Because the engagement was primarily an assessment and strategic planning project, the most significant outcomes were qualitative rather than quantitative. LEAP Managed IT identified several high-priority security and infrastructure improvements, provided a prioritized remediation plan, and helped us establish a more proactive IT planning process. While we didn’t measure outcomes such as reduced incident rates or cost savings during the engagement, the roadmap gave us a clear sequence of actions and greater confidence that we were addressing the most important risks first.One of the biggest takeaways was recognizing how several small issues across our environment collectively increased our overall risk. LEAP Managed IT highlighted opportunities to strengthen security policies, improve system management, and better document and standardize key IT processes. Their outside perspective helped us identify priorities that may not have been obvious internally and gave us a clear plan for addressing them over time.
How did LEAP Managed IT perform from a project management standpoint?
LEAP Managed IT was organized, communicative, and easy to work with throughout the engagement. They established clear expectations, kept us informed of progress, and delivered each milestone on schedule. When questions or new considerations arose, they were responsive and provided practical recommendations that kept the project moving without unnecessary delays.Our primary forms of communication were virtual meetings and emails or messaging apps.
What did you find most impressive about them?
What stood out most was LEAP Managed IT’s ability to explain technical concepts in a way that was easy to understand and directly tied to our business objectives.
Are there any areas they could improve?
No, overall, it was a very successful engagement
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Cybersecurity & IT Services for Leadership Training Org
CybersecurityIT Managed Services
HardwareOther IT managed servicesSecurity
Confidential
Aug. 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"LEAP Managed IT is relatable, responsive, and community-oriented."
Aug 17, 2026
Executive Director, Shafer Leadership Academy
Anonymous
Education
Muncie, Indiana
1-10 Employees
Online Review
LEAP Managed IT provides IT services for a leadership training organization. The team is responsible for repairing and upgrading hardware, offering cybersecurity services, and providing technical support.
LEAP Managed IT's work has helped the client experience faster machines and cleaner experiences. The team has consistently kept the client updated and delivered work on time throughout the engagement. Moreover, LEAP Managed IT maintains communication with the client via email and messages.
BACKGROUND
Introduce your business and what you do there.
I’m the executive director of Shafer Leadership Academy, a nonprofit organization that offers experiential leadership training programs to individuals, businesses, and communities. We help people develop practical leadership skills through interactive learning experiences.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire LEAP Managed IT to accomplish for your nonprofit leadership training programs?
We needed LEAP Managed IT to be our outsourced IT department.
SOLUTION
What was the scope of their involvement?
LEAP Managed IT handles all of our IT-related needs, including repairing and upgrading hardware, providing consulting services on emergent needs, offering cybersecurity services, providing email addresses, and helping with technical and software issues as they arise.
What is the team composition?
I don't know how many teammates from LEAP Managed IT work on our project.
How did you come to work with LEAP Managed IT?
Someone referred LEAP Managed IT to me. I chose them over other IT service providers because they had high ratings, were close to my geographic location, had pricing that fit our budget, had a great culture fit, offered good value for the cost, and had company values that aligned with ours.
What is the status of this engagement?
We started working with LEAP Managed IT in August 2016, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
LEAP Managed IT always keeps us updated. Every time we upgrade our hardware, we have faster machines and cleaner experiences.
How did LEAP Managed IT perform from a project management standpoint?
LEAP Managed IT delivers on time. We communicate via email and messaging apps.
What did you find most impressive about them?
LEAP Managed IT is relatable, responsive, and community-oriented.
Are there any areas they could improve?
There’s nothing they need to improve.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services & Cybersecurity for Chamber of Commerce
CybersecurityIT Managed Services
Less than $10,000
Jan. 2024 - Ongoing
4.5
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"LEAP Managed IT's customer service is exceptional and knowledgeable."
Aug 17, 2026
Accounting Director, Greater Muncie Chamber of Commerce
Juli Reum
Verified
Non-profit
Muncie, Indiana
1-10 Employees
Online Review
Verified
LEAP Managed IT provides managed IT services and cybersecurity support for a chamber of commerce. The team is responsible for enhancing the security of the client's IT accounts, email, and software.
LEAP Managed IT's efforts have resulted in enhancing the security of the client's IT accounts, email, and software. The team is knowledgeable and provides reliable technical support for computer-related issues. Moreover, LEAP Managed IT delivers work on time and with a quick turnaround time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Accounting Director of Greater Muncie Chamber of Commerce
Describe what your company does in a single sentence.
Build meaningful connections and expand business opportunities throughout Delaware County, IN, and surrounding communities.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire LEAP Managed IT to accomplish?
It Account Management Safety
SOLUTION
How did you find LEAP Managed IT?
Other
Why did you select LEAP Managed IT over others?
High ratings
Close to my geographic location
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Daily IT management and support
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Enhance the security of IT accounts, email, and software, and provide reliable technical support for computer-related issues.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Delivered on time and with a quick turnaround time.
What was your primary form of communication with LEAP Managed IT?
In-Person Meeting
What did you find most impressive or unique about this company?
LEAP Managed IT's customer service is exceptional and knowledgeable.
Are there any areas for improvement or something LEAP Managed IT could have done differently?
Service is great when we have the same technician.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for Plumbing Company
IT Managed Services
$50,000 to $199,999
Nov. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The personal care LEAP Managed IT gives each customer is impressive."
Aug 17, 2026
Receptionist, Enterprise Plumbing
Mindy Boling
Verified
Plumbing
Muncie, Indiana
1-10 Employees
Online Review
Verified
LEAP Managed IT provides managed IT services for a plumbing company. The team is responsible for setting up the client's computer system and providing software updates.
LEAP Managed IT's efforts have resulted in quality work and services, much to the client's delight. The team has been responsive and prompt with all the client's requests throughout the engagement. Moreover, the client is impressed with the personal care that LEAP Managed IT has provided.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Receptionist of Enterprise Plumbing
Describe what your company does in a single sentence.
We are a plumbing company. We do residential and commercial plumbing.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire LEAP Managed IT to accomplish?
Set up our computer system.
Provide updates on software and/or equipment.
Provide excellent customer service.
SOLUTION
How did you find LEAP Managed IT?
Other
Why did you select LEAP Managed IT over others?
High ratings
Close to my geographic location
Company values aligned
How many teammates from LEAP Managed IT were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
To provide up to date services and information.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The dedication of their work in order to provide us with great product as well as service.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They are very responsive and prompt with all the requests.
What was your primary form of communication with LEAP Managed IT?
In-Person Meeting
What did you find most impressive or unique about this company?
The personal care LEAP Managed IT gives each customer is impressive.
Are there any areas for improvement or something LEAP Managed IT could have done differently?
LEAP Managed IT provides managed IT services for an electric cooperative. The team manages the client's IT infrastructure, cybersecurity, and IT planning, and provides ongoing support and cyber training.
LEAP Managed IT has helped the client achieve safer operations and faster IT support services. The team is very responsive and easy to work with. The client also praises LEAP Managed IT for their fast, accurate, reliable, and friendly service.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Business Manager of Jay County REMC
Describe what your company does in a single sentence.
Electric Cooperative
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire LEAP Managed IT to accomplish?
manage our IT
Manage our printers/scanners
cybersecurity
SOLUTION
How did you find LEAP Managed IT?
Other
Why did you select LEAP Managed IT over others?
Great culture fit
Good value for cost
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
LEAP manages all of our IT infrastructure, ongoing support, cybersecurity, cyber training, and IT planning
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
cybersecurity testing shows safer operations, and IT support service is far faster
Describe their project management. Did they deliver items on time? How did they respond to your needs?
they are very responsive and very easy to work with. we love their entire team.
What was your primary form of communication with LEAP Managed IT?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
fast, accurate, reliable, friendly service
Are there any areas for improvement or something LEAP Managed IT could have done differently?
nope, they are awesome
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-7 of
7 Reviews
Our Story
We’re a family-founded IT services team (since 1930) delivering managed IT, consulting, cybersecurity, cloud, networking, VoIP and help‑desk across the Midwest. Our mission: be the most trusted, “ridiculously helpful” partner—preventing outages, securing data, and enabling client growth. Values: sustainable excellence, community stewardship, supportive team culture. Trusted by enterprise partners (Cisco, Microsoft, Canon) and hundreds of local clients.
Premier Verified means Clutch independently confirmed LEAP Managed IT is a legally registered business, financially sound (Creditsafe: Low Risk), and backed by 6 verified client reviews averaging 4.9 stars.
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Economic Development Alliance of Muncie-Delaware County
