League Design Agency

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of an iOS app that helps delivery and rideshare drivers analyze their offers in real time so they can earn more per hour and per mile.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire League Design Agency to accomplish for your business?

We hired League Design Agency for a UI/UX redesign.

SOLUTION

What was the scope of their involvement?

League Design Agency has redesigned our entire mobile app.

What is the team composition?

We've worked with 2–5 teammates from League Design Agency.

How did you come to work with League Design Agency?

We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working together in August 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

League Design Agency has delivered a great visual design and fixed problems via design. We've seen qualitative insights and estimates on measured results, including better design and UX improvements.

How did League Design Agency perform from a project management standpoint?

They have great communication.

What did you find most impressive about them?

League Design Agency is a wonderful company with outstanding results and great value. Their attention to detail is impressive.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the CEO of Maison Des Elites

Describe what your company does in a single sentence.

luxury skincare

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire League Design Agency to accomplish?

• web and design

SOLUTION

How did you find League Design Agency?

Other

Why did you select League Design Agency over others?

High ratings

How many teammates from League Design Agency were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

1. branding
2. brand guideline
3. brand web
4. graphi design
5. product design
6. market analysis
7. product manufacturing support
8. brand moodboard
9. web design 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

luxury skincare startup project 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

My experience with this agency has been extremely disappointing, especially considering that I invested approximately $50,000 into this engagement. At that price point, I expected a professional agency relationship: strong communication, experienced project management, attention to detail, proactive problem solving, and a team capable of taking ownership of the work. Unfortunately, my experience has been almost the opposite. The biggest issue is that I have had to micromanage an agency that I am paying to manage and execute the project. I did not hire an agency so that I could become its project manager, art director, quality-control department, and designer. Yet throughout this engagement, I have repeatedly found myself doing exactly that. I have had to review work at an extremely granular level, point out spacing problems, alignment issues, inconsistencies, incorrect positioning, typography problems, differences between desktop and mobile, and situations where previously established design decisions were simply not being followed. 
This is not what I consider normal client feedback. Normal feedback is discussing creative direction, refining concepts, or making strategic decisions together. What I experienced was having to repeatedly explain execution details that a professional digital agency should be capable of managing internally. At approximately $50,000, I should not need to micromanage basic execution. Communication has also been one of the weakest aspects of the engagement. In my experience, communication has lacked the consistency, clarity, responsiveness, and organization that I would expect from a professional agency managing a project of this size. Too often, I have felt responsible for keeping things moving, clarifying what should already have been understood, repeating previous instructions, and making sure feedback was actually reflected in subsequent work. That creates another problem: the client begins spending an unreasonable amount of time managing the agency. An agency is supposed to remove operational burden from the client. In my case, working with the agency often created additional work for me. There were periods where I felt that unless I personally inspected every detail, something would be overlooked. That completely defeats the purpose of paying a professional team. The lack of effective internal quality control has been particularly frustrating. There were numerous occasions where I questioned how certain work had reached me without someone internally reviewing it first. When there is an established desktop design, approved visual language, defined spacing, typography, motifs, and page structure, I should not need to continuously remind a professional team to maintain those standards. 
Once something has been corrected, I also expect the lesson from that correction to carry across the project. Instead, I frequently found myself giving similar categories of feedback again. That is exhausting as a client. If I explain how spacing should work on one section, I should not have to individually supervise spacing across every subsequent section. If we establish how desktop translates into mobile, that principle should be understood and applied to other pages. If a visual motif has an established behavior, I should not need to repeatedly explain how it should be handled. A professional agency should build institutional knowledge as the project develops. I did not consistently experience that. There is also a major difference between being "detail-oriented" as a client and being forced to micromanage because the work is not being sufficiently reviewed before delivery. I am absolutely detail-oriented. Maison des Elites is a luxury brand, and details matter enormously to us. But that does not excuse an agency from doing its own QA. Luxury design requires precision. Typography, spacing, hierarchy, interaction, movement, alignment, mobile responsiveness, and consistency are not optional finishing touches. They are fundamental parts of the design. I have spent an enormous amount of my own time inside the project correcting and refining work. In several instances, I have effectively had to develop the solution myself and then communicate exactly how I wanted the agency to execute it. 
At that point, I have to question what I am paying the agency for. If the client is identifying the problem, developing the solution, explaining the solution, reviewing its implementation, finding additional problems, and then supervising another round of corrections, the division of responsibility is fundamentally wrong. For a project costing approximately $50,000, I expected senior-level thinking and execution. I expected the team to challenge themselves before presenting work to me. 
I expected somebody internally to ask: Does this match the approved direction? Is the spacing correct? Is the typography consistent? Does the mobile version properly reflect desktop? Were the client's previous comments incorporated? Does this actually feel finished? Instead, too many of those questions have effectively been left for me to answer. Project management has consequently felt inadequate for the scale and cost of the engagement. Good project management is not simply scheduling meetings or sending messages. It means understanding what has been requested, documenting decisions, ensuring feedback reaches the appropriate people, checking that deliverables satisfy those requirements, identifying problems proactively, and communicating clearly with the client. 
The client should not have to repeatedly police the process. Communication has compounded these frustrations. When you are already unhappy with execution, poor or inconsistent communication makes the experience significantly worse. I should not need to chase clarity or repeatedly explain decisions that have already been discussed. For $50,000, professionalism should be visible throughout the entire client experience—not only in a proposal or sales presentation. It should be visible in communication. It should be visible in project management. It should be visible in attention to detail. 
It should be visible in how feedback is documented. It should be visible in the quality of work presented to the client. And most importantly, it should be visible in accountability when something is not working. Another frustration is the amount of my own time this project has consumed. The real cost of an agency engagement is not simply the invoice. There is also the client's time. When I am spending hours reviewing, correcting, redesigning, documenting issues, and explaining implementation details, that represents a significant additional cost to my business. I hired an agency specifically because I wanted experienced professionals to take responsibility for this work. 
Instead, I have often felt like I hired people who still required me to supervise the work at an extremely granular level. That is unacceptable to me at this price point. I also want to distinguish between demanding high standards and expecting perfection. I never expected every first draft to be perfect. Creative projects involve iteration. I am completely comfortable providing feedback and collaborating. The problem is the volume and nature of the intervention required. When the founder is repeatedly fixing the agency's work, something has gone wrong with the relationship. 
When the founder has to micromanage execution, something has gone wrong. When established feedback needs to be repeated, something has gone wrong. When the client feels responsible for quality control despite paying approximately $50,000 for professional services, something has gone wrong. This experience has significantly reduced my confidence in the agency. At this stage, I believe the agency needs to conduct a serious internal review of the entire project rather than simply continuing to submit invoices as though everything has proceeded normally. I have made it clear that I expect the work to be reviewed against the extensive feedback and corrections already provided. 
I do not believe it is reasonable to expect a client to continue paying invoices without addressing substantial concerns regarding the quality and management of the work already delivered. The agency should review what was originally submitted, what I subsequently had to correct, how much direction was required from me, what feedback had to be repeated, and whether the level of service actually corresponds with what a client should reasonably expect from an approximately $50,000 engagement. My advice to prospective clients would be to document everything. 
Keep records of feedback. Keep versions of deliverables. Track what you requested, what was delivered, what had to be corrected, and how often the same problems occur. Do not assume that because you hired an agency at a substantial price point that you will necessarily receive a hands-off experience. In my case, this has been anything but hands-off. I have had to be deeply involved in virtually every aspect of the work to protect the standard of my brand. 
For me, the fundamental question is simple: if I am paying approximately $50,000 for professional agency services, why am I having to micromanage the professionals? I expected expertise. I expected ownership. I expected communication. I expected organization. I expected attention to detail. I expected the agency to reduce my workload. Instead, I experienced poor communication, excessive dependence on my direction, repeated corrections, insufficient quality control, and an extraordinary amount of micromanagement. 
The most frustrating part is that I can see how much of this could have been avoided with stronger leadership, better communication, better internal review, and greater ownership of the work. A client paying this level of fees should not have to fight to get the details right. They should not have to repeatedly explain established design decisions. They should not have to personally catch problems before launch. And they certainly should not feel as though managing the agency has become another full-time responsibility. Unfortunately, that is how this engagement has felt to me. 

What was your primary form of communication with League Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

None.
Are there any areas for improvement or something League Design Agency could have done differently?

After investing approximately $50,000, I expected a professional partner who would take our vision and help elevate it. Instead, I have spent far too much of this project supervising, correcting, and managing the people I hired to make my workload lighter. That has been the most disappointing part of the entire experience.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Semplo, a project and work management platform that enables teams to plan, track, and deliver work efficiently with structured workflows, real-time collaboration, and offline capabilities, supporting both high- and low-connectivity environments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire League Design Agency to accomplish for your project management platform?

I wanted a unique and innovative design.

SOLUTION

What was the scope of their involvement?

League Design Agency redesigned our website and created a sales pitch deck.

What is the team composition?

We worked with 2–5 teammates from League Design Agency.

How did you come to work with League Design Agency?

Someone referred League Design Agency to me. I chose them over other options because they had high ratings, were a great culture fit, and had company values that aligned with ours.

How much have you invested with them?

We spent around $10,000 to $49,999.

What is the status of this engagement?

We worked together from May–June 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The redesign and how it looks different was enough of an outcome. We received positive client feedback and improved sales. The design is unique and amazing.

How did League Design Agency perform from a project management standpoint?

League Design Agency’s project management was amazing and efficient. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Their attention to detail was impressive.

Are there any areas they could improve?

No, they were simply amazing.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of CDC Grappling LLC, a company that runs Jiu Jitsu tournaments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire League Design Agency to accomplish for your Jiu Jitsu tournaments?

We hired League Design Agency for graphic design.

SOLUTION

Can you describe the scope of work League Design Agency handled for your project?

League Design Agency handled our brand identity, graphics, and real-world product design. They designed medals and merchandise.

What is the status of this engagement?

We worked together from June–August 2026.

How much have you invested with them?

We spent $10,000–$49,999.

How did you come to work with League Design Agency?

We found them through an online search. We chose them because they had high ratings.

How much input did you have?

We had a lot of input.

What is the team composition?

We worked with 2–5 people.

RESULTS & FEEDBACK

What were the outcomes?

We haven’t launched yet, but the design work was great. We believe it will help us launch with a perceived identity of a well-established, prestigious event. It’s under an NDA at the moment, so only three people outside of League Design Agency can see the work.

How did League Design Agency perform from a project management standpoint?

They delivered on time. They had great communication and were extremely thorough.

How did you communicate?

We used virtual meetings, emails, and messaging apps.

What did you find most impressive or unique about them?

Their thoroughness was impressive. They went above and beyond during the discovery phase. They knew my industry, my competitors, and my goal identity well before beginning any designs.

Are there any areas they could improve?

No, there’s nothing they need to improve.

Do you have any advice for potential customers?

Work with them.

BACKGROUND

Introduce your business and what you do there.

I’m a senior investment strategist at XRS, a simulated prop firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire League Design Agency to accomplish for your simulated prop firm?

We needed a stylish, esports-adjacent website for our simulated prop firm.

SOLUTION

What was the scope of their involvement?

League Design Agency has handled everything related to our website. Initially, I gave them the idea, and since then, they've been responsible for the design and development.

What is the team composition?

We've worked with 2–5 teammates from League Design Agency.

How did you come to work with League Design Agency?

We found them on Upwork and chose them because of their previous work.

How much have you invested with them?

We've spent between $10,000 and $49,999.

What is the status of this engagement?

We started working with them in January 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although we haven't launched the website yet, the quality of League Design Agency's work has been excellent. Additionally, we've received positive feedback from stakeholders about the website's design and functionality.

How did League Design Agency perform from a project management standpoint?

League Design Agency has been really responsive, and we've had the best experience as a client. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

League Design Agency takes pride in their work.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the Founder/CEO of a footwear brand.

Describe what your company does in a single sentence.

Luxury Footwear Brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire League Design Agency to accomplish?

• Translate our brand vision into a refined, premium digital experience
• refine our brand direction and bring it to life digitally, from structure and user flow to visual identity and messaging.
• Ensure the digital experience feels intentional and considered

SOLUTION

How did you find League Design Agency?

Clutch Site

Why did you select League Design Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from League Design Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Brand discovery and strategic alignment to clarify positioning, tone, and objectives
Website architecture and user experience (UX) planning, including sitemap and user flow
Visual design system defining typography, color palette, layout, and overall aesthetic
High-fidelity website design aligned with a premium, minimalist brand standard
Copy structure and content guidance to ensure clarity, consistency, and confidence in messaging
Product page design focused on storytelling, detail, and conversion
Responsive design optimized for desktop, tablet, and mobile experiences
Design handoff and collaboration with developers to ensure accurate implementation
Ongoing feedback, revisions, and refinement throughout the process

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We gained much clearer brand positioning and messaging, which made it easier to communicate who we are and what sets us apart
The website feels cohesive and intentional, aligning visually and structurally with the quality of our product
User flow and navigation improved significantly, making the experience more intuitive and engaging
We feel far more confident presenting the brand to customers, partners, and press
The project gave us a strong, scalable foundation to build on as the brand grows

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was structured, disciplined, and transparent from day one
All deliverables were clearly scoped and delivered on time, with realistic timelines that were consistently met
Nothing moved forward without full visibility, every task was explained in advance, including purpose, scope, and time required
The project manager provided consistent updates on timelines, progress, and next steps, which made the entire process easy to follow
Work-in-progress reports were detailed and frequent, keeping expectations aligned at every stage
Financials were tracked and communicated clearly, with no surprises and full cost transparency
Communication was proactive rather than reactive, they anticipated needs and addressed questions before they became issues
Feedback was handled thoughtfully, with clear rationale behind decisions and revisions
They maintained momentum throughout the project without sacrificing quality or attention to detail
Overall, the process felt organized, collaborative, and extremely well-managed. 

Alina was an exceptional project manager throughout the entire engagement. She was wonderful to work with-kind, attentive, and consistently professional. She always kept me informed with clear status reports, timelines, and next steps, which made the process feel calm and well-controlled. Alina was highly responsive, thoughtful in her communication, and proactive in addressing questions or concerns before they became issues. She also provided valuable input along the way, offering perspectives that genuinely improved the outcome of the project. Her organization, consistency, and care made a meaningful difference in the overall experience.

What was your primary form of communication with League Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was how much they felt like a true partner rather than just a vendor. Beyond being rapid and engaging, they treated my project with a level of ownership that is rare to find. They had wonderful insight into areas I knew nothing about and were able to simplify technical concepts without making me feel overwhelmed.
Communication was seamless, whether via text, virtual calls, or Figma. The real-time collaboration in Figma was a game-changer; seeing updates live and giving immediate feedback saved us weeks of back-and-forth emails. You can tell the team genuinely loves what they do. They are highly collaborative, supportive of one another, and brought an infectious energy to every meeting. Their ability to make on-the-spot changes allowed me to visualize different options instantly and make confident decisions. They combine impressive technical tools with a human touch that made the entire process enjoyable.

Are there any areas for improvement or something League Design Agency could have done differently?

None. The experience exceeded my expectations in every way.

BACKGROUND

Please describe your company and position.

I am the marketing manager of Fillin Facility Services

Describe what your company does in a single sentence.

Fillin Facility Services provides cleaning and maintenance services for businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire League Design Agency to accomplish?

• Redesigen of the website
• Implementation of the best practices in the industry

SOLUTION

How did you find League Design Agency?

Referral

Why did you select League Design Agency over others?

• High ratings
• Referred to me

How many teammates from League Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The design agency delivered a full website redesign, including an audit of the existing site, UX structure optimization, and development of a modern visual concept aligned with the brand. The team redesigned key pages, improved navigation and user flows, and created responsive layouts for desktop. All stages included clear communication and iterative revisions based on feedback.
Improved website structure and user experience
Modern, consistent, and brand-aligned design
Responsive layouts for all devices
Design ready for further development and scaling

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved website usability and navigation clarity.
Higher engagement indicators (longer session duration, lower bounce rate)
Better content readability and visual hierarchy
Increased readiness of the website for lead generation and further scaling

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was well-organized and transparent. All milestones and deliverables were clearly defined and met on time. The team communicated proactively, responded quickly to feedback, and was flexible in adapting to our needs. All requests and revisions were handled efficiently, ensuring a smooth and predictable workflow throughout the project.

What was your primary form of communication with League Design Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most was the systematic approach to work and deep understanding of business tasks, not just design. The team worked carefully with details, responded quickly to requests, and offered sound solutions that really improved the user experience and the overall result of the project.

Are there any areas for improvement or something League Design Agency could have done differently?

There were no significant shortcomings in the work. The cooperation process was comfortable and predictable.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Eugenius

Describe what your company does in a single sentence.

...

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire League Design Agency to accomplish?

• Website Re-design
• Implementation of best practices in the industry.

SOLUTION

How did you find League Design Agency?

• Referral
• Other

Why did you select League Design Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from League Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

...

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website re-design fit our vision.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deadlines were met.

What was your primary form of communication with League Design Agency?

• Virtual Meeting
• Email or Messaging App

Are there any areas for improvement or something League Design Agency could have done differently?

No improvement. Everything was done well.

BACKGROUND

Please describe your company and position.

I am the Marketing manager of Logitech

Describe what your company does in a single sentence.

The biggest technology company 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire League Design Agency to accomplish?

• Special project creation
• Web design

SOLUTION

How did you find League Design Agency?

Referral

Why did you select League Design Agency over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from League Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Web design creation
• implementation global guidelines 
• time management, project coordination 
• concept creation for the special project with designers 
• 360 support and review 
• excellent communication 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success? 

Views, clicks, awareness, CTR, conversions 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was structured and highly communicative. They were mostly reliable on deadlines, successfully delivering all major items on time, while being exceptionally responsive and flexible when addressing urgent needs and integrating significant scope changes.

What was your primary form of communication with League Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

A genuine desire to make a quality project!

Are there any areas for improvement or something League Design Agency could have done differently?

Everything works very well! 

BACKGROUND

Please describe your company and position.

I am the CEO of DFO Performance

Describe what your company does in a single sentence.

Performance marketing and Ecommerce. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire League Design Agency to accomplish?

• Website Redesign

SOLUTION

How did you find League Design Agency?

Referral

Why did you select League Design Agency over others?

High ratings

How many teammates from League Design Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full Website Redesign.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Redesign of website. Completely new look and feel. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent service all around. 

What was your primary form of communication with League Design Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were fast, responsive, and always available. Excellent work.

Are there any areas for improvement or something League Design Agency could have done differently?

No