Koala Masters

BACKGROUND

Please describe your company and position.

I am the Owner of Zenko company. Contact center

Describe what your company does in a single sentence.

Zenko Group is an outsourced contact center that creates a brand voice that reflects a brand’s values and uniqueness.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Website maintenance
• Google Ads advertising
• SEO promotion

SOLUTION

How did you find Koala Masters?

• Online Search
• Referral
• Clutch Site

Why did you select Koala Masters over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Koala Masters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For over two years now, the Koala Masters team has provided full support for our website. At the start, the team was responsible for SEO (basic on-page optimization, including writing meta tags and SEO texts), as well as launching and managing Google Ads campaigns to attract clients from the US. 
Later, when we began facing regular and fairly sophisticated hacking attempts, the agency also took on technical security: promptly detecting attacks, restoring the site, and configuring protection — which ultimately stabilized the resource even under the heaviest load.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We'd especially like to highlight their work on security. During one large-scale attack, the load on the site reached around 370 million requests per hour (up to 2 billion per day), simulating tens of thousands of users, with the attack run simultaneously from five countries using hundreds of different IP addresses. Despite this, the team fully restored and stabilized the site, and it remains available and fully operational. 
On top of that, over more than two years of collaboration, we've received a steady flow of inquiries from the US market thanks to SEO and well-configured Google Ads campaigns. In the first year of on-page SEO — without buying any external links — organic traffic grew from practically zero to around 200 visitors per month, which is a very strong result for a complex B2B project. 
The advertising also showed positive momentum: during one of its most effective periods, the number of conversions in the Canadian market increased by 197%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fast, professional, and high-quality communication. In emergencies - like on a Saturday evening — the director personally stepped in to resolve issues (during an attack). All processes followed the approved schedules and plans. Complete transparency and clarity when launching the PPC campaigns.

What was your primary form of communication with Koala Masters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Well-structured documents. Since filling a bilingual website with 30 separate services requires a lot of information, I genuinely consider the documents - along with the links inside them - to be one of a kind. Both of their working files and presentation documents are works of art.

Are there any areas for improvement or something Koala Masters could have done differently?

I don't think so

BACKGROUND

Please describe your company and position.

I am the CMO of ProPole

Describe what your company does in a single sentence.

ProPole is a team of professional agronomists and agri-technologists who, drawing on extensive hands-on experience and expertise, support the entire crop cycle from sowing to harvest.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Website redesign and upgrade
• Basic on-page SEO
• Advertising on Meta

SOLUTION

How did you find Koala Masters?

Referral

Why did you select Koala Masters over others?

• Close to my geographic location
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Koala Masters were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The collaboration involved a comprehensive website upgrade. The team created a new design from scratch in line with the updated brand guidelines and gradually implemented the front-end and development of new pages without interrupting the site’s operation. They also implemented basic SEO after the domain change and launched targeted advertising campaigns on Meta. It’s also worth highlighting the shift in our lead generation approach through the introduction of quizzes, which helped improve the quality of incoming inquiries. As a result of this complex approach, we saw a noticeable increase in website traffic, especially considering the niche is relatively small and specific.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The key project outcomes are reflected in the growth of core performance metrics. In particular, after launching the updated website and advertising campaigns, traffic increased by 188.6%. We also saw an improvement in both the quantity and quality of inquiries due to the implementation of quizzes, which positively impacted conversion rates and lead generation efficiency. It is also worth noting that the advertising strategy was built around two main goals: increasing social media followers and generating leads. On average, we were able to generate up to 10 leads per reporting period at an average cost of $4.52. Considering the specifics of the B2B segment and the niche nature of the market, this is a strong performance indicator, as such leads tend to have higher quality and better potential for further cooperation. Overall, the advertising campaigns, aligned with a seasonal media plan, ensured stable reach (over 100,000 users) and attracted a relevant target audience, demonstrating the effectiveness of the chosen strategy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well-structured and consistent. The redesign and development of new pages were carried out gradually, taking all details into account. The team carefully considered our requirements and responded promptly to any changes or additional requests.

What was your primary form of communication with Koala Masters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their flexibility and willingness to implement changes gradually in line with our updated brand guidelines. Rather than just executing tasks, the team contributed to the long-term development of our product.

Are there any areas for improvement or something Koala Masters could have done differently?

We are satisfied with both the results and the team’s approach to the project. However, we see significant potential for further growth and improvement.

BACKGROUND

Please describe your company and position.

I am the Head of e-commerce of Buddvir

Describe what your company does in a single sentence.

Buddvir is an official distributor of leading brands in the construction industry. The company works directly with manufacturers — no intermediaries involved.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Website development
• Google Ads advertising
• SEO promotion

SOLUTION

How did you find Koala Masters?

Referral

Why did you select Koala Masters over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Koala Masters were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved a complete upgrade of our online store: migrating from OpenCart 2 to OpenCart 3 in line with a new Figma-based design. The team successfully transferred the entire customer and order database, implemented a complex discount and loyalty system, and set up product, pricing, stock, customer, and order synchronization with our internal ERP system.

At the same time, they carried out technical SEO improvements, built a comprehensive semantic core for the entire catalog, and began phased on-page and off-page optimization. In addition, Google Ads campaigns were launched for priority seasonal categories, alongside ongoing optimization of our Google Business profile.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first month after implementing these comprehensive changes, we saw measurable growth across key metrics: the number of B2B contacts and warehouse visits increased significantly, while requests for wholesale pricing rose by 32%. Organic traffic also grew by 21.8%, confirming the effectiveness of the strategy and execution.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was carried out in stages with clear planning and control of task execution. All key milestones were completed on schedule, and the team approached every phase with responsibility and precision. Even complex technical challenges were handled without delays.

What was your primary form of communication with Koala Masters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are highly responsive, communication is well-organized, and no task feels impossible for them.

Are there any areas for improvement or something Koala Masters could have done differently?

Overall, we’re extremely satisfied with the collaboration and can confidently recommend Koala Masters.

BACKGROUND

Please describe your company and position.

I am the Co-founder and CEO of BEGENTLE

Describe what your company does in a single sentence.

BEGENTLE is an independent modern Ukrainian menswear brand. The brand's mission is to change the culture of men's clothing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Website development
• Google and Meta advertising
• SEO promotion
• Increasing brand awareness

SOLUTION

How did you find Koala Masters?

Previous recommendations

Why did you select Koala Masters over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from Koala Masters were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Koala Masters to build a full-scale eCommerce website for our men’s fashion brand, as previously we were present only on social media. The team developed a website with a custom design fully aligned with our brand book, implemented online sales functionality, enabled in-store fitting appointments with time booking, and set up a CRM system to streamline the work of our managers both online and offline. They also integrated popular payment and delivery services.

In addition, Koala Masters handled SEO optimization, analytics setup, and launched advertising campaigns on Google and Meta. The website was further enhanced with multilingual and multi-currency functionality to support expansion into the European market. The team also implemented and launched an email marketing system with automated triggers, newsletters, and promotional campaigns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project’s success is measured by the number of product sales generated through the website. Organic traffic increased by 39%, while revenue from this channel grew by 70%. In addition, the brand began actively selling through the website, and the customer acquisition cost gradually became more efficient compared to sales via direct messages. Instagram remains the primary promotion platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was well-structured, with all milestones delivered within agreed timelines. The team responded promptly to our requests, revisions, and new tasks, demonstrating flexibility and consistently offering solutions aligned with our business goals.

What was your primary form of communication with Koala Masters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their holistic approach to brand development. Instead of treating tasks separately, the team combined design, development, marketing, and analytics into a single, cohesive strategy.

Are there any areas for improvement or something Koala Masters could have done differently?

As with any project, there is always room for growth, but their current level of expertise and quality of work fully meet our expectations.

BACKGROUND

Please describe your company and position.

I am the Owner of Teplo Expert

Describe what your company does in a single sentence.

The company is engaged in equipment selection, system design, installation, and maintenance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Website creation
• Advertising in Google and Meta
• On-Page SEO

SOLUTION

How did you find Koala Masters?

• Online Search
• Portfolio of completed projects

Why did you select Koala Masters over others?

• Close to my geographic location
• The availability of specialists to handle all our tasks in one place

How many teammates from Koala Masters were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main task was to create a website for our services. The process involved developing the design and shaping the entire logic and structure of the website. More than 20 pages were created for each area of our services, and then an online store with a large selection of products was developed. At the same time, we launched ads on Google and Meta.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase sales and attract large projects thanks to a well-designed website. We would also like to highlight the strong results of the SEO optimization work. As a result, our visibility in Google search improved significantly: during 2024–2025, impressions increased by more than 20 times, while the number of clicks nearly tripled over the same period.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All requests and changes were responded to quickly and efficiently, and all wishes were fulfilled within the agreed time frame.

What was your primary form of communication with Koala Masters?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They’re a large, friendly team that takes a comprehensive approach to business development.

Are there any areas for improvement or something Koala Masters could have done differently?

Koala Masters has great potential for further growth!

BACKGROUND

Please describe your company and position.

I am a director at Chortkiv Humanitarian and Pedagogical Professional College named after Oleksandr Barvinsky

Describe what your company does in a single sentence.

A modern institution of higher education that trains professional junior bachelors while providing them with a complete secondary education in the following specialties: primary education, secondary education (music), and social work.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Website creation
• Content transfer
• Training employees to work with content

SOLUTION

How did you find Koala Masters?

• Online Search
• The company was chosen based on reviews and completed cases.

Why did you select Koala Masters over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Koala Masters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The essence of the collaboration was to update the website to make it more responsive and modern. The team suggested using the WordPress platform, which made content management simple and convenient for our staff. During the process, a new design was developed, existing content was migrated, a special widget for people with visual impairments was implemented, and multi-device testing was conducted. The final stage included training for responsible employees, after which the website was successfully launched and handed over for our further management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Koala Masters team wrapped up the website in just six months, making sure that all content was successfully migrated and even provided training for two staff members. This way, they can confidently navigate the site through the admin panel. These outcomes really highlight how efficient the development process was and how user-friendly the new platform is for the long haul.

The project was completed as agreed, and the outcome fully met our goals — the website now features a modern design, responsive layout, user-friendly content management, and enhanced accessibility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Koala Masters team demonstrated excellent project management. They were quick to respond to all questions and requests, which made communication smooth and efficient throughout the entire process. On top of that, they provided thorough and easy-to-follow training for the college staff, empowering them to confidently update and manage the website’s content on their own.

What was your primary form of communication with Koala Masters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by the team’s attention to detail and their willingness to offer solutions tailored to our needs - in particular, the simple website management and the implementation of accessibility tools.

Are there any areas for improvement or something Koala Masters could have done differently?

I cannot name such areas

BACKGROUND

Please describe your company and position.

I am a department manager at Doctor Shina

Describe what your company does in a single sentence.

Selling high-quality truck tires and wheels for heavy-duty vehicles

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Design
• Marketig strategy
• Basic SEO
• Advertising via Google Ads
• Web design
• Website creation

SOLUTION

How did you find Koala Masters?

• Online Search
• This agency was chosen for cooperation based on information found online and customer reviews

Why did you select Koala Masters over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Koala Masters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Doctor Shina specializes in selling high-quality truck tires and wheels for heavy-duty vehicles. The key stages of the project included designing the website, web-development, creating a marketing strategy and implementing it. It is also worth noting that the company paid close attention to important aspects such as user-friendly product and order management, essential On-Page SEO optimization, and the integration of Google Analytics with e-commerce conversion tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

During one of the most profitable months, we received 125 requests for the service at a cost of $6.50 per request, and the average purchase value from advertising was $595 per order. Considering the specifics of the product, all advertising goals were achieved.

We are completely satisfied with the process and the result of the work done — now we have a website that works perfectly, has a convenient responsive design and brings orders and bookin.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our initial discussions included their co-founder and Head of Marketing. Similar sessions took place prior to finalizing budget allocations and contractual terms for the expanded scope of work, including the basic SEO objectives and the launch of PPC campaigns.

In addition to detailed monthly reports, we receive timely updates whenever significant milestones or urgent matters are addressed.

While all deliverables were completed within agreed timelines, some deadlines were naturally dependent on our content inputs.

When urgent matters arose, they were promptly addressed through calls, virtual meetings, or messaging platforms to ensure immediate resolution.

What was your primary form of communication with Koala Masters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most during the work was the team's explanation of all stages and processes. It was easy to work with them - we could feel their interest in the result, not just a formal execution of the task.

Are there any areas for improvement or something Koala Masters could have done differently?

I cannot name such areas

BACKGROUND

Please describe your company and position.

I am the Marketing manager of Wheels of victory

Describe what your company does in a single sentence.

The Wheels of Victory Charitable Foundation is working to provide vehicles for the Armed Forces of Ukraine

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Website Development. A website for a charitable foundation is needed to increase trust and inform the public about its work. It includes links to documents and fundraising information. All the essential information on the site helps communicate with potential donors.
• Provide a multilingual website
• basic On-Page SEO

SOLUTION

How did you find Koala Masters?

Referral

Why did you select Koala Masters over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Koala Masters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Koala Masters created the Charitable Foundation's website, which included completing the terms of reference, determining the site's structure, choosing the design and appearance of the pages, and preparing the content. The agency also implemented multilingual site and on-page SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website was created to increase the trust of potential and existing donors and to inform military personnel seeking help about the steps to obtain a car and the necessary document templates. This task has been accomplished. The site greatly simplifies communication by providing links to the request process and document templates, optimizing the overall communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The website was created at the highest level, and our foundation is very pleased with it. Koala Masters took all our wishes into account. Special thanks for the constructive advice on the site, such as fundraising with the Fondi system.

What was your primary form of communication with Koala Masters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by the confidence in the quality of the work on the site. Additionally, the transparent and clear communication with the agency's team and their programmer, who explained complex technical issues in plain language, was exceptional.

Are there any areas for improvement or something Koala Masters could have done differently?

Everything is great, thanks a lot!

BACKGROUND

Please describe your company and position.

I am the Director of Ekor

Describe what your company does in a single sentence.

“EKOR TP” LLC has been producing groats for more than 20 years. The main activity of the enterprise is the production of buckwheat, pea, barley and wheat groats.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Revamp the website and implement multilingualism
• Increase website traffic and boost the number of sales by Googel Ads
• SEO

SOLUTION

How did you find Koala Masters?

Referral

Why did you select Koala Masters over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Koala Masters were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The challenging aspect of the website development was combining its representative role for business partners with e-commerce functions for retailers and end-consumers. Additionally, the design had to be unique, created from scratch, not adapted from a template. Our management board had many ideas and edits during the design phase, and in the end, we were pleased with the creative and UX-friendly outcome from the web development phase.

Regarding the Google Ads launch, after almost a year of running, we achieved a 19% engagement rate with professionally tailored campaigns of various types, including a masterfully programmed product feed for Google Merchant for all product variations. All promotions can be easily tracked via high-quality GA4 and internal conversion setup.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website development was completed on time, despite numerous design edits and rework. This outcome demonstrates the high skills of this full-scale agency.

The continuous Google Ads optimization resulted in a 20% reduction in the average CPC during the campaign phases.

Despite the absence of continuous Off-page SEO promotions, quality On-page settings have brought us growing SEO traffic, which peaks around 30% during seasonal periods.

The ERP system implemented by Koala Masters, along with detailed instructions and remote staff training, has helped us scale and effectively manage all operational and strategic tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are completely satisfied with the professional task management of Koala Masters. They also provided a dedicated Project Manager and Account Manager who promptly responded to all our needs and handled marketing and web development tasks efficiently. Additionally, we had regular online meetings for serious matters or checkpoints. We were also pleased to visit Koala Masters’ office for in-person meetings. 

What was your primary form of communication with Koala Masters?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It’s incredible that Koala Masters includes basic on-page SEO within the web development by default. They also consistently find optimal solutions at each phase of the project. For example, the logic behind the product feed programming minimized website changes while meeting Google Merchant requirements.

Are there any areas for improvement or something Koala Masters could have done differently?

We are pleased with all the work done. Perhaps, since we have ambitious scaling plans, a more intense pace in the working processes is the only thing we might suggest.

BACKGROUND

Please describe your company and position.

I am the Business Development Manager of MDK Lux

Describe what your company does in a single sentence.

MDK Lux is a wide network of clothes stores as well as a corresponding e-commerce shop that specializes in women’s and men’s outerwear and accessories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Well-functioning website with automated products updates from the inner ERP-system
• A versatile PPC promotion due to a lot of seasonal short-term sales of specific categories
• On-Page and Off-Page SEO

SOLUTION

How did you find Koala Masters?

Referral

Why did you select Koala Masters over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Koala Masters were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In our request to Koala Masters we have a slowly working website with a lot of technical issues within - product management, navigational and structural problems and absence of On-Page SEO. We wanted a well-functioning website, and further both PPC (including social media) and SEO promotion as well. The website should have been UI/UX friendly, fast with correct assortment management with inner storage database linking as we have a lot of offline stores in different cities. In its turn PPC promotion had to have a versatile management due to a lot of seasonal short-term sales of specific categories.
As the result we get: 

• Automated products updates from the inner ERP-system 
• Website speed optimization alongside with a transferring to a new server and plugins restructuring 
• Semantic core on all categories - Full On-Page SEO both technical and content 
• Effective and scaled PPC Campaigns with a great ROI (including e-commerce conversion tracking).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• After the website optimization the average product page GPSI score improved from 68-28 (desktop - mobile) to 97-60 respectively. 
• An approximate amount of 300k redundant records were removed from the website database 
• the SEO traffic increased by 151% in a year - In Google Ads we reached ROMI in 1400% 
• In Meta PPC we’ve got CPL at $0,86 and purchase cost at $6,50 on average.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There were a lot of scopes - website, database, digital promotion, social media etc. - with a bunch of urgent and crucial tasks in each of them. The ability of setting priorities and fixing complex tasks while always being in touch is one of the top advantages of Koala Masters Digital Agency. We have a lot of communication channels including messenger, video calls and cell phone calls in cases of urgency. Dedicated Project Manager promptly resolved all the issues and corresponding specialists were in touch as well.

What was your primary form of communication with Koala Masters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly sets Koala Masters apart as professionals is their fearlessness in tackling large and intricate projects fraught with numerous challenges. Additionally, they demonstrate a readiness to handle higher budgets, scale up operations, and cater to the extensive needs of large distribution chains.

Are there any areas for improvement or something Koala Masters could have done differently?

We were delighted with our collaboration with the Koala Masters team. One suggestion for improvement would be to respond and act more promptly on minor changes in budgets, seasonal fluctuations, and product priorities. Nonetheless, our partnership has yielded excellent results and demonstrated satisfactory progress.