Koala Masters

BACKGROUND

Please describe your company and position.

I am the Owner of Teplo Expert

Describe what your company does in a single sentence.

The company is engaged in equipment selection, system design, installation, and maintenance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Website creation
• Advertising in Google and Meta
• On-Page SEO

SOLUTION

How did you find Koala Masters?

• Online Search
• Portfolio of completed projects

Why did you select Koala Masters over others?

• Close to my geographic location
• The availability of specialists to handle all our tasks in one place

How many teammates from Koala Masters were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main task was to create a website for our services. The process involved developing the design and shaping the entire logic and structure of the website. More than 20 pages were created for each area of our services, and then an online store with a large selection of products was developed. At the same time, we launched ads on Google and Meta.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase sales and attract large projects thanks to a well-designed website. We would also like to highlight the strong results of the SEO optimization work. As a result, our visibility in Google search improved significantly: during 2024–2025, impressions increased by more than 20 times, while the number of clicks nearly tripled over the same period.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All requests and changes were responded to quickly and efficiently, and all wishes were fulfilled within the agreed time frame.

What was your primary form of communication with Koala Masters?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They’re a large, friendly team that takes a comprehensive approach to business development.

Are there any areas for improvement or something Koala Masters could have done differently?

Koala Masters has great potential for further growth!

BACKGROUND

Please describe your company and position.

I am a director at Chortkiv Humanitarian and Pedagogical Professional College named after Oleksandr Barvinsky

Describe what your company does in a single sentence.

A modern institution of higher education that trains professional junior bachelors while providing them with a complete secondary education in the following specialties: primary education, secondary education (music), and social work.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Website creation
• Content transfer
• Training employees to work with content

SOLUTION

How did you find Koala Masters?

• Online Search
• The company was chosen based on reviews and completed cases.

Why did you select Koala Masters over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Koala Masters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The essence of the collaboration was to update the website to make it more responsive and modern. The team suggested using the WordPress platform, which made content management simple and convenient for our staff. During the process, a new design was developed, existing content was migrated, a special widget for people with visual impairments was implemented, and multi-device testing was conducted. The final stage included training for responsible employees, after which the website was successfully launched and handed over for our further management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Koala Masters team wrapped up the website in just six months, making sure that all content was successfully migrated and even provided training for two staff members. This way, they can confidently navigate the site through the admin panel. These outcomes really highlight how efficient the development process was and how user-friendly the new platform is for the long haul.

The project was completed as agreed, and the outcome fully met our goals — the website now features a modern design, responsive layout, user-friendly content management, and enhanced accessibility.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Koala Masters team demonstrated excellent project management. They were quick to respond to all questions and requests, which made communication smooth and efficient throughout the entire process. On top of that, they provided thorough and easy-to-follow training for the college staff, empowering them to confidently update and manage the website’s content on their own.

What was your primary form of communication with Koala Masters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by the team’s attention to detail and their willingness to offer solutions tailored to our needs - in particular, the simple website management and the implementation of accessibility tools.

Are there any areas for improvement or something Koala Masters could have done differently?

I cannot name such areas

BACKGROUND

Please describe your company and position.

I am a department manager at Doctor Shina

Describe what your company does in a single sentence.

Selling high-quality truck tires and wheels for heavy-duty vehicles

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Design
• Marketig strategy
• Basic SEO
• Advertising via Google Ads
• Web design
• Website creation

SOLUTION

How did you find Koala Masters?

• Online Search
• This agency was chosen for cooperation based on information found online and customer reviews

Why did you select Koala Masters over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Koala Masters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Doctor Shina specializes in selling high-quality truck tires and wheels for heavy-duty vehicles. The key stages of the project included designing the website, web-development, creating a marketing strategy and implementing it. It is also worth noting that the company paid close attention to important aspects such as user-friendly product and order management, essential On-Page SEO optimization, and the integration of Google Analytics with e-commerce conversion tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

During one of the most profitable months, we received 125 requests for the service at a cost of $6.50 per request, and the average purchase value from advertising was $595 per order. Considering the specifics of the product, all advertising goals were achieved.

We are completely satisfied with the process and the result of the work done — now we have a website that works perfectly, has a convenient responsive design and brings orders and bookin.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our initial discussions included their co-founder and Head of Marketing. Similar sessions took place prior to finalizing budget allocations and contractual terms for the expanded scope of work, including the basic SEO objectives and the launch of PPC campaigns.

In addition to detailed monthly reports, we receive timely updates whenever significant milestones or urgent matters are addressed.

While all deliverables were completed within agreed timelines, some deadlines were naturally dependent on our content inputs.

When urgent matters arose, they were promptly addressed through calls, virtual meetings, or messaging platforms to ensure immediate resolution.

What was your primary form of communication with Koala Masters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most during the work was the team's explanation of all stages and processes. It was easy to work with them - we could feel their interest in the result, not just a formal execution of the task.

Are there any areas for improvement or something Koala Masters could have done differently?

I cannot name such areas

BACKGROUND

Please describe your company and position.

I am the Marketing manager of Wheels of victory

Describe what your company does in a single sentence.

The Wheels of Victory Charitable Foundation is working to provide vehicles for the Armed Forces of Ukraine

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Website Development. A website for a charitable foundation is needed to increase trust and inform the public about its work. It includes links to documents and fundraising information. All the essential information on the site helps communicate with potential donors.
• Provide a multilingual website
• basic On-Page SEO

SOLUTION

How did you find Koala Masters?

Referral

Why did you select Koala Masters over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Koala Masters were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Koala Masters created the Charitable Foundation's website, which included completing the terms of reference, determining the site's structure, choosing the design and appearance of the pages, and preparing the content. The agency also implemented multilingual site and on-page SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website was created to increase the trust of potential and existing donors and to inform military personnel seeking help about the steps to obtain a car and the necessary document templates. This task has been accomplished. The site greatly simplifies communication by providing links to the request process and document templates, optimizing the overall communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The website was created at the highest level, and our foundation is very pleased with it. Koala Masters took all our wishes into account. Special thanks for the constructive advice on the site, such as fundraising with the Fondi system.

What was your primary form of communication with Koala Masters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by the confidence in the quality of the work on the site. Additionally, the transparent and clear communication with the agency's team and their programmer, who explained complex technical issues in plain language, was exceptional.

Are there any areas for improvement or something Koala Masters could have done differently?

Everything is great, thanks a lot!

BACKGROUND

Please describe your company and position.

I am the Director of Ekor

Describe what your company does in a single sentence.

“EKOR TP” LLC has been producing groats for more than 20 years. The main activity of the enterprise is the production of buckwheat, pea, barley and wheat groats.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Revamp the website and implement multilingualism
• Increase website traffic and boost the number of sales by Googel Ads
• SEO

SOLUTION

How did you find Koala Masters?

Referral

Why did you select Koala Masters over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Koala Masters were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The challenging aspect of the website development was combining its representative role for business partners with e-commerce functions for retailers and end-consumers. Additionally, the design had to be unique, created from scratch, not adapted from a template. Our management board had many ideas and edits during the design phase, and in the end, we were pleased with the creative and UX-friendly outcome from the web development phase.

Regarding the Google Ads launch, after almost a year of running, we achieved a 19% engagement rate with professionally tailored campaigns of various types, including a masterfully programmed product feed for Google Merchant for all product variations. All promotions can be easily tracked via high-quality GA4 and internal conversion setup.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website development was completed on time, despite numerous design edits and rework. This outcome demonstrates the high skills of this full-scale agency.

The continuous Google Ads optimization resulted in a 20% reduction in the average CPC during the campaign phases.

Despite the absence of continuous Off-page SEO promotions, quality On-page settings have brought us growing SEO traffic, which peaks around 30% during seasonal periods.

The ERP system implemented by Koala Masters, along with detailed instructions and remote staff training, has helped us scale and effectively manage all operational and strategic tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are completely satisfied with the professional task management of Koala Masters. They also provided a dedicated Project Manager and Account Manager who promptly responded to all our needs and handled marketing and web development tasks efficiently. Additionally, we had regular online meetings for serious matters or checkpoints. We were also pleased to visit Koala Masters’ office for in-person meetings. 

What was your primary form of communication with Koala Masters?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It’s incredible that Koala Masters includes basic on-page SEO within the web development by default. They also consistently find optimal solutions at each phase of the project. For example, the logic behind the product feed programming minimized website changes while meeting Google Merchant requirements.

Are there any areas for improvement or something Koala Masters could have done differently?

We are pleased with all the work done. Perhaps, since we have ambitious scaling plans, a more intense pace in the working processes is the only thing we might suggest.

BACKGROUND

Please describe your company and position.

I am the Business Development Manager of MDK Lux

Describe what your company does in a single sentence.

MDK Lux is a wide network of clothes stores as well as a corresponding e-commerce shop that specializes in women’s and men’s outerwear and accessories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Well-functioning website with automated products updates from the inner ERP-system
• A versatile PPC promotion due to a lot of seasonal short-term sales of specific categories
• On-Page and Off-Page SEO

SOLUTION

How did you find Koala Masters?

Referral

Why did you select Koala Masters over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Koala Masters were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In our request to Koala Masters we have a slowly working website with a lot of technical issues within - product management, navigational and structural problems and absence of On-Page SEO. We wanted a well-functioning website, and further both PPC (including social media) and SEO promotion as well. The website should have been UI/UX friendly, fast with correct assortment management with inner storage database linking as we have a lot of offline stores in different cities. In its turn PPC promotion had to have a versatile management due to a lot of seasonal short-term sales of specific categories.
As the result we get: 

• Automated products updates from the inner ERP-system 
• Website speed optimization alongside with a transferring to a new server and plugins restructuring 
• Semantic core on all categories - Full On-Page SEO both technical and content 
• Effective and scaled PPC Campaigns with a great ROI (including e-commerce conversion tracking).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• After the website optimization the average product page GPSI score improved from 68-28 (desktop - mobile) to 97-60 respectively. 
• An approximate amount of 300k redundant records were removed from the website database 
• the SEO traffic increased by 151% in a year - In Google Ads we reached ROMI in 1400% 
• In Meta PPC we’ve got CPL at $0,86 and purchase cost at $6,50 on average.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There were a lot of scopes - website, database, digital promotion, social media etc. - with a bunch of urgent and crucial tasks in each of them. The ability of setting priorities and fixing complex tasks while always being in touch is one of the top advantages of Koala Masters Digital Agency. We have a lot of communication channels including messenger, video calls and cell phone calls in cases of urgency. Dedicated Project Manager promptly resolved all the issues and corresponding specialists were in touch as well.

What was your primary form of communication with Koala Masters?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly sets Koala Masters apart as professionals is their fearlessness in tackling large and intricate projects fraught with numerous challenges. Additionally, they demonstrate a readiness to handle higher budgets, scale up operations, and cater to the extensive needs of large distribution chains.

Are there any areas for improvement or something Koala Masters could have done differently?

We were delighted with our collaboration with the Koala Masters team. One suggestion for improvement would be to respond and act more promptly on minor changes in budgets, seasonal fluctuations, and product priorities. Nonetheless, our partnership has yielded excellent results and demonstrated satisfactory progress.

BACKGROUND

Please describe your company and position.

I am the CEO of Burulka

Describe what your company does in a single sentence.

We deliver drinking water in the city of Ternopil and beyond.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koala Masters to accomplish?

• Development of a website for the delivery of water, ice, and accessories
• Promotion of a website for the delivery of water, ice, and accessories

SOLUTION

How did you find Koala Masters?

The agency was recommended to us by our friends. They had a successful experience with the Koala Masters team

Why did you select Koala Masters over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

What was the size of Koala Masters’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had very good support, so we discussed every next step in Zoom meetings. We made further clarifications in our common chat room on Telegram. Furthermore, we started with sending colors, logo variants, and their implementation in different patterns and general geometry, and general wishes for the site. 

After selecting one of the style mock-ups, Koala Masters: 

• embed the logo into animations and patterns 
• differentiate product groups with colors and hovers 
• used bottle label geometry in block separations. 

Then they created a website for us according to our preferences, where we will sell water, ice, and freezer delivery services. There is indeed progress, because we have a website where we can sell our products. We are now working with Koala Masters to launch advertising on the site and make a good profit

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We got a well-made e-commerce site where we presented all our products. Also, the Koala Masters team launched advertising (PPC), so our sales increased

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We really liked the way the communication with Koala Masters was built. The agency set up a joint chat with our team and theirs, so we could ask questions or send a new idea for the site at any time and get an answer right away.

What was your primary form of communication with Koala Masters?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We liked the results and their convenient communication throughout the project.

Are there any areas for improvement or something Koala Masters could have done differently?

We are satisfied with everything - from the budget to the result.

BACKGROUND

Please describe your company and your position there.

Founder and CEO at WayLogy

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Koala Masters , and what were your goals?

We hired them to develop a unique design for our company website along with website development and admin panel, as they have a great experience in creating awesome UI.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose this vendor based on their old projects and implemented designs that we found on their website

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We discussed with their team what I need, then they started with UI design on Figma. After they finished I was pretty happy with the result, so they started to implement it page by page.

How many people from the vendor's team worked with you, and what were their positions?

2 Co-Founders were our main contacts to work with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

A a result we received fantastic looking website with unique design and different sections, such as: Blog, Cases, About, Services. Now we can start to gain some traffic to our brand new website to make more leads.

Describe their project management style, including communication tools and timeliness.

They have been working with Figma, so we were able to track progress every day, that's why we didn't need any additional communication after first general discussion. However, we used to talk regarding different things in Telegram chat with Co-Founders.

What did you find most impressive or unique about this company?

They made a fantastic, adaptive, and unique design.

Are there any areas for improvement or something they could have done differently?

When we first launched we hadn't filled 'cases' section but we talked about it and they are able to fix it.

BACKGROUND

Please describe your company and your position there.

Opillia – brewery company. Marketer. I have a lot of duties in my position, one of them is supervision of digital projects like this one.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Koala Masters , and what were your goals?

Development and maintenance of sites.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were one of the best companies with this type of services when we started our partnership. And we work until now because they are reliable and we trust them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Before starting work on the new site Opillia, we with Koala Masters have been analyzing together a large number of competitors and their positioning, trying to find the perfect golden mean that would be both user-friendly and at the same time modern and attractive.

First of all, there was the prototyping stage, where Koala Masters and Opillia tried several visual demo mockups of the main page of the site to understand which style would work best. Next was the design and development stage. At the design stage we paid a lot of attention to details and tried different options.

At the stage of layout and programming, interesting animations were added and the site started working. Later Koala Masters integrated our website with CRM/ERP system for easy lead processing.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager - Communication and Accounting Account Manager - Communication and Reporting Senior Marketer - UX Prototyping Marketers - Benchmarking and prototyping UI Web-Designer - Mockups and Design Front-end specialist - Implementation of a design Senior Programmer - Comprehensive back-end and mentoring Programmers - back-end coding

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They ensured correct and logical adjustment of all the content on mobile devices, for the reason that as for October, 2022, 80% of website visitors are using mobile devices. The professional decision was to provide convenient contacts of every regional sales representative to optimize the customer requests flow as well as sales points for end-customers.

According to our analytics those pages are very popular among site visitors. Performed a clear positioning of every sort of beer and non-alcoholic beverages (so, every taste has its own color, history, interesting facts and serving recommendations besides the nutrition information). +447% visitors monthly 12 video steps of Brewing (The page that tells about the full cycle of beer production)

Describe their project management style, including communication tools and timeliness.

Few times a week we had stand-ups with their project manager and we discussed all of the stuff about our project. We use:

• MeisterTask — for controlling and monitoring tasks. Google meet for video meetings.
• Telegram — for quick exchange of information, clarifications on work processes.
• Email for exchanging the necessary documentation.

What did you find most impressive or unique about this company?

They are team players. It is a big value for a development company.

Are there any areas for improvement or something they could have done differently?

There is always something, but they fix or change or remake everything we don`t like.

BACKGROUND

Please describe your company and your position there.

For more than 25 years, the Sun Generation company has been engaged in the creation of tea blends and their wholesale sale under its own brands.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Koala Masters ?

Creation of a website for the TET tea brand

SOLUTION

How did you select this vendor and what were the deciding factors?

Attractive works in the portfolio on the creation of sites. Humanly warm communication with the manager at a high professional level.

Describe the project in detail and walk through the stages of the project.

It was necessary to create a site with a modern design that would reflect the positioning of the brand and its differentiation. Therefore, it was necessary to fill the site with current products, taking into account regional differences in products. First, there was a prototyping stage, when the developers and I agreed on the layout of all pages for the desktop and mobile versions. Then they started creating the design - this is the longest stage, which took almost a month. It was necessary to reflect the spirit of the brand, which had already been created over the years of the brand's existence, on the website. Then all pages were completed and programmed. The whole project - 3 months of work (including revisions).

How many resources from the vendor's team worked with you, and what were their positions?

Our project was worked on by a team consisting of an account manager, programmers and designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to the new modern website of the TET brand, it was possible to enter new markets, gaining the trust of potential partners at the first stages of negotiations.

How effective was the workflow between your team and theirs?

Every Sunday we held a joint video conference where we discussed current developments. Also, once every few days we corresponded in a single chat in order to agree on some issues more quickly. All issues were resolved as quickly and efficiently as possible.

What did you find most impressive or unique about this company?

Dedication to the work process - some issues on the site were agreed upon even late at night (after the end of the working day). In general, any issue was resolved very quickly.

Are there any areas for improvement or something they could have done differently?

no