Kirana Labs

BACKGROUND

Please describe your company and position.

I am the CEO of Hamilton Window Fashion

Describe what your company does in a single sentence.

Blinds and Curtains manufacturing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kirana Labs to accomplish?

• Simplify Customer Orders
• Manufacturing Process
• Easy Customization

SOLUTION

How did you find Kirana Labs?

Referral

Why did you select Kirana Labs over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Kirana Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We manufacture blinds and curtians and Kirana helpes us develop a customer interface to help clients create orders and follow up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were looking for a easy web app for our clients to make more efficient and productive the orders. The new system helped us improve the time and the errors from our other app.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they are very professional and everything was on time, sometimes they were 1 or 2 days behind but usually everything was on time. They were very helpful in responding to our needs and they even proposed new things we didnt had in mind.

What was your primary form of communication with Kirana Labs?

Virtual Meeting

What did you find most impressive or unique about this company?

Very professional and the communication with them was really good. With other developers the communication was not the best, we were thinking of something green and they gave us something blue. With them most of the time we were on the same path. 

Are there any areas for improvement or something Kirana Labs could have done differently?

I would love to have had shorter lead times for the app.

BACKGROUND

Please describe your company and position.

I am the CEO of EuroWater Technologies

Describe what your company does in a single sentence.

Drinking Water Filtration for residential and commercial use.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kirana Labs to accomplish?

• Personalized Web based CRM
• Service team administration via app connected to CRM

SOLUTION

How did you find Kirana Labs?

Online Search

Why did you select Kirana Labs over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from Kirana Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Kirana developed for us a comprehensive CRM system specifically designed for managing our EuroWater Technologies franchise network. This system centralizes and tracks all franchise customers in a unified database, accurately recording which product each customer purchased and when, allowing for automated scheduling of maintenance or service tasks based on the product’s service attributes. It also manages service contracts linked to product sales and enables scheduling through a connected app that organizes the entire technical service team. For products that don’t require service but do need consumables, the system automatically generates reminders to trigger repeat purchases. It includes a calendar module to monitor all weekly activities by technician and by franchise, as well as a quoting module that can generate Stripe payment links when a quote is converted into a sale. Each sale automatically generates a royalty fee for the franchisor, which is calculated and displayed through a statistics module. Lastly, the inventory and purchasing module allows each franchise to request more products and track their stock levels, providing full visibility of inventory across the entire network.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quotes converted to sales have increased by 70%.
Resales have doubled since adooption of the CRM.
Tecnitians have increased work eficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provide a very clear timeline for all phases of the project, execution was done mainly on-time and due to the very clear and great strategic planning sessions with the management team very little changes had to be made to the design. Weekly virtual or in-person meetings kept us very informed and important milestones were met as agreed.

What was your primary form of communication with Kirana Labs?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their thorough planning process was key to the project’s success, as they took the time to deeply understand our needs. We were particularly impressed by their ability to clearly articulate how our entire team operates and translate that into a practical, well-structured management system and CRM.

Are there any areas for improvement or something Kirana Labs could have done differently?

More integration with new AI driven tools.

BACKGROUND

Please describe your company and position.

I am the CEO of Pórtico

Describe what your company does in a single sentence.

Design and Construction and Interior Design company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kirana Labs to accomplish?

• Integrate email and cloud service
• Integrate processes included in Microsoft 365
• Automatization of excel to facilitate extracting information need for the input of check printing printer

SOLUTION

How did you find Kirana Labs?

Referral

Why did you select Kirana Labs over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Kirana Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pround reseach or deu diligence of the actual proceses in our office. With it, conclusions were drawn and present to our board to further analize and together create a taylormade scope of work.

It included integrating all of our comunication and cloud services with Microsfot 365. With it, a compelte overview of how M365 works and a complete migration of all our existing information into the new plataform. 1:1 training to further undertand the power of the tools just accquired.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now run our office using Microsoft 365. This has generated tremendous improvement in our internal comunication as well as our data storage and sharing and cooperative file editing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Just as described on there proposal sheet. Times and scopes were all met.

What was your primary form of communication with Kirana Labs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand our situation impressed us. They guided us to operate more efficiently by simplifying tools and software.

Are there any areas for improvement or something Kirana Labs could have done differently?

Maybe do follow ups after a certain period of time. This to review if there are any more questions or topics to atend.

BACKGROUND

Please describe your company and position.

I am the CEO of Catch App

Describe what your company does in a single sentence.

Catch App is an innovative platform designed to connect restaurants with food lovers through authentic recommendations and exclusive benefits.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kirana Labs to accomplish?

• We were looking for an external team that felt like they were part of the company, not merely a development service provider.

SOLUTION

How did you find Kirana Labs?

Referral

Why did you select Kirana Labs over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Kirana Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key Deliverables
User Interface (UI) & User Experience (UX) Design

Design an intuitive and engaging interface for both B2C (users) and B2B (restaurant partners).
Key screens:User home screen with nearby promotions
Benefit catalog with filters and categories
Restaurant profile pages with details and reviews
Profile management for users and restaurants
Focus on a seamless user experience, easy navigation, and attractive design to encourage interaction.
User Onboarding and Verification

Develop a user onboarding flow with step-by-step guidance for new users.
Restaurant onboarding process with necessary verification steps, allowing restaurants to upload details like menus, social links, and amenities.
Implement pre-defined fields and templates to simplify input for restaurants (e.g., pre-defined benefit names).
Promotion & Benefit Management System

Allow restaurants to create, modify, and monitor their promotions and benefits.
Three types of benefits: Discount, Promotion, and Gift. Each benefit type should have pre-defined templates for ease of use.
Include both regular and “flash” benefits with time-sensitive offers (e.g., 6-hour promotion duration for flash benefits).
Provide options for setting specific terms, conditions, and categories (e.g., minimum spend, reservation required).
Geolocation & Mapping

Integrate geolocation services to show users nearby restaurants offering benefits.
Display a map view with location markers for participating restaurants.
Enable location-based filtering and search for a more targeted user experience.
User Engagement & Reviews

Allow users to leave reviews and rate restaurants after claiming a benefit.
Reviews should be accessible on the restaurant's profile page for transparency and credibility.
Implement a review verification step to ensure only users who used benefits can review.
Social Media Integration

Integrate Instagram or other social media platforms for easy sharing of user experiences.
Allow users to share photos, tag restaurants, and add hashtags directly from the app to boost restaurant visibility.
Admin Dashboard for Analytics & Insights

Develop a dashboard for restaurant partners to monitor their promotions' performance.
Key metrics:Total claimed benefits and redemption rate
User engagement and average rating
Sales increase (estimated ROI)
Overview of user demographics and location insights
Dashboard should be built using Power BI or another BI tool for scalability and data insights.
Notification System

Push notifications to remind users of nearby promotions or expiring benefits.
Alerts for restaurant partners on expiring promotions, analytics updates, and important notifications.
Customizable notification preferences for users and restaurants.
Payment Integration (Future Scope)

Develop an initial framework for payment integration in the future, allowing users to make reservations with payment.
Placeholder payment methods (e.g., credit card, PayPal) for future expansions.
Backend Architecture & API Development

Scalable backend architecture to support real-time data updates, geolocation services, and high user engagement.
Develop APIs for seamless data exchange between front-end and back-end systems.
Implement robust security protocols to protect user data, especially during onboarding and verification.
Testing & Quality Assurance

Comprehensive testing for all app features, including onboarding, benefit management, and analytics.
Conduct user acceptance testing (UAT) to ensure an optimal experience across different devices and platforms.
Ensure app compatibility with both iOS and Android systems.
Documentation & Training

Detailed documentation for the app’s functionality, user flows, and backend architecture.
Create an FAQ section within the app and a knowledge base for users and restaurant partners.
Provide training sessions or materials for restaurant partners to help them manage their benefits and access the dashboard effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that demonstrate progress or success include:

On-Time Deliverables: Consistently meeting all sprint deadlines with high-quality deliverables, showcasing our commitment to timely and efficient execution.

Trust Building: The strong trust we have established with stakeholders, driven by clear communication, reliability, and consistent results throughout the project.

Expert Recommendations: Our ability to provide expert-level recommendations in technology and strategy, which have been well-received and implemented, highlighting our deep understanding of the domain.

Stakeholder Satisfaction: Positive feedback and recognition from stakeholders, reinforcing our role as a trusted and skilled partner.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 
Their project management has been excellent. They consistently deliver items on time, ensuring that all deadlines are met with precision. Communication is clear and well-structured, which makes it easy to stay aligned on priorities and progress.

I am usually in contact with her, and their organization, attention to detail, and ability to adapt to our needs have been outstanding. They respond promptly and effectively to any requests or adjustments, always providing clarity and maintaining a highly professional approach. Their reliability and proactive attitude make collaboration seamless and efficient.

What was your primary form of communication with Kirana Labs?

Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive and unique about this company is their speed, quality, and expertise. They consistently deliver high-quality results at a remarkable pace, demonstrating a deep understanding of their field. Their ability to combine technical expertise with efficient execution sets them apart, making them a trusted and invaluable partner in any project.

Are there any areas for improvement or something Kirana Labs could have done differently?

For now we are okay!

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an upcoming startup looking to help freelancers find different on-site jobs. We’re developing a mobile application that will help connect service providers with customers. For example, if they’re a masseuse or a hair stylist, they can use our app to bring the service to their customers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kirana Labs?

We needed a partner to develop our platform and launch our application. The app’s goal is for freelancers to schedule service appointments and get paid directly through the app. The company is in the first stages of being created, and I needed a service provider to develop the idea with.

SOLUTION

What was the scope of their involvement?

Kirana Labs is responsible for developing our mobile application, which will consist of two apps: one for freelancers and one for customers. Our engagement will last one year, and Kirana Labs is currently working on the apps’ UI/UX design. 

Kirana Labs has delivered the design sketch, which includes color schemes, fonts, and navigation flow. The team uses Figma for design and creating the app’s navigation process. Once the design phase is finished, Kirana Labs will work on our apps’ development.

What is the team composition?

Armando (Partner & General Manager) is my main contact, and I also work with a UI/UX designer.

How did you come to work with Kirana Labs?

I came across Clutch’s site through Google and searched for development companies in Mexico — I wanted to work with a Mexican company since we will launch the app in that market. Kirana Labs caught my attention because they had good reviews on Clutch. , and that caught my attention. 

I decided to go with Kirana Labs because they had previous work on their website, which is very important to catch customers' attention, and I liked their designs. One of their previous designs caught my attention because they built a startup company’s platform that was featured in the magazine Forbes Mexico.

Additionally, Armando was very nice and patient when explaining the development process since this is the first time I’ll get involved in a startup — this gave me the trust to choose Kirana Labs.

How much have you invested with them?

We’ve invested $2,500 with Kirana Labs, and the budget for the overall project is $25,000.

What is the status of this engagement?

I started working with Kirana Labs in August 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m happy with the work Kirana Labs has delivered so far, and the team works closely with me. Kirana Labs pays attention to every matter I bring to them and asks for our opinion throughout the process. 

How did Kirana Labs perform from a project management standpoint?

We’ve had very good communication with Kirana Labs, and they’ve been fast in delivering the app’s navigation mapping.

What did you find most impressive about them?

I’m impressed with Kirana Labs’ design skills. They have experience working with startups, which isn’t common among software development companies from what I noticed when looking for companies. 

Kirana Labs is open to my ideas and gives me suggestions to make them work, and that’s a key point for someone looking to launch a startup. Kirana Labs is very friendly with me since I don’t have experience with launching startups. 

Are there any areas they could improve?

I really like working with Armand; unfortunately, I know he won’t be involved in every stage of our project. However, it would be nice to keep him around since he’s been more open to listening to our ideas than other teammates, although all of Kirana Labs’ team has been incredibly helpful. 

Do you have any advice for potential customers?

I recommend being very detailed in what you want and require for your project, even if it’s just an idea. You need to bring all the necessary information to Kirana Labs from the beginning of your engagement with them because asking for extra requirements or features will cost you more. For instance, we started with an idea, but in the process, I came up with new ideas and extra requirements involved extra cost. 

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of an IT services and app development company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Kirana Labs?

We were looking for an agency to create our brand image and develop an app and a website.

SOLUTION

What was the scope of their involvement?

Kirana Labs has created a website, a mobile app, and our company’s branding. They’ve used Webflow to develop our site. The landing page’s purpose is to display our apps and provide information so people can find us and contact us.

They’ve also developed the mobile app from scratch. We initially gave them a general idea of what we wanted, and they did everything from ideation to development. The app is for Android and iOS, and it’s meant to connect clients and partners. In fact, the platform consists of two apps that communicate with each other; it allows users to upload pictures, track locations, give rates, and communicate through a built-in chat.

For the branding process, they asked us about our brand’s name, ideas, and the images, web pages, and apps we liked. Based on that, they’ve created the whole content, including a brand book with all the guidelines and logos.

What was the team composition?

In general, we’ve had about four people in every stage of the project. During the design phase, we worked with a designer, a project manager, and three more people.

How did you come to work with Kirana Labs?

They were a referral. We talked with 3–4 developers, but we liked the quality of Kirana Labs’ work. They also offered a comprehensive package that included in-house development of everything we were looking for, which was a key factor for us.                                                                                                                                                                                                           

How much have you invested in them?

We’ve spent about $30,000.

What is the status of this engagement?

We started working with them about a year ago, but we officially kicked off the project in January 2022. Currently, the project is still in process.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is excellent. In general, their time estimations have been accurate from the beginning. We had a short delay and finished about 2–3 weeks after the deadline, but we expect to have the final version soon.

Some of the deliverables have been the brand book and website, and both look incredible. Moreover, all the testing we’ve done in the app has gone well, so everything looks great so far. We still have to get the final version up and running, but it all seems to be high quality and up to our standards.

We’ve had some back and forths about things coming up differently than expected, but Kirana Labs has been open about making changes. They make sure everything aligns with our needs.

How did Kirana Labs perform from a project management standpoint?

Project management is excellent. We have deliverables almost every week; we only had a delay in the end, but it’s something minor when we look at the big picture.

We typically communicate through WhatsApp and meetings, and the team is open and communicative.

What did you find most impressive about them?

Kirana Labs explains everything to us. We’ve been impressed by how patient they’ve been throughout the process. We’d never developed an app, and the level of expertise and detail they’ve shown is extraordinary.

Are there any areas they could improve?

In general, we’ve had an excellent experience with them. Our only issue was that we still had many things to fix at the end of the project due to the delay. If they hadn’t left the adjustments until the last weeks of the project, it would’ve been great.

Do you have any advice for potential customers?

Be open about the project and your needs. They really know what they’re doing, so let them guide you. Kirana Labs can help you to come up with functionalities and provide suggestions.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of G2X, a software development firm that provides data insights between contractors in the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kirana Labs?

We needed to quickly expand our engineering team for our software development efforts.

SOLUTION

What was the scope of their involvement?

Kirana Labs provides us with resources to handle our operations, including product and project management, UI/UX design, and custom software development services. We use their team to augment our in-house engineering capabilities for day-to-day technical support and operations.

Their team has helped us develop a live data streaming software, cloud server architecture, CI/CD pipelines, and a live marketplace.

What is the team composition?

We work with around 4–5 people from their team.

How did you come to work with Kirana Labs?

Kirana Labs was highly recommended to me by colleagues from Microsoft and Google, so we decided to hire them based on the trust they established with those big companies through their engineering capabilities.

How much have you invested with them?

So far, we’ve invested north of $50,000.

What is the status of this engagement?

Our ongoing partnership started in October 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Kirana Labs has helped us increase our development velocity by 10%–15% and made our services more reliable. They also consistently resolve incidents and issues quickly thanks to their straightforward processes and resource allocation abilities.

How did Kirana Labs perform from a project management standpoint?

The team delivers their work on time and budget, which helps us set expectations for our product timelines. We use Linear as our main product development tool.

What did you find most impressive about them?

We’re impressed with how they can complete 100% of the work assigned to them. The team consistently meets expectations no matter what the workload entails.

Are there any areas they could improve?

Kirana Labs could be more transparent regarding the engineers they assign to our projects because they switch engineers without prior notice, so it’s hard for me to keep track of who’s involved in our projects sometimes.

Do you have any advice for potential customers?

What gave us the most value in the partnership, was engaging them in a contract to create a whole scrum team, so I suggest doing the same for your organization.

BACKGROUND

Please describe your company and your position there.

Im the CEO of the company. Imporey was founded in the year 2000 and we have growth the company to become a major retail supplier for the region (HEB, Walmart, Soriana etc.) and a Top 10 Mercado Libre Retailer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kirana Labs, and what were your goals?

During COVID 19 we saw a sales increase of over 200% in our digital sales channels (social selling, marketplaces, our stores) and we had problems to manage inventories, orders and invoicing for all.

SOLUTION

How did you select this vendor and what were the deciding factors?

They offered us an initial assessment to map our operation, they worked for more than 3 weeks mapping our processes, systems, documents. They were the only ones who actually understood our operation before proposing a tech solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed and developed a custom web platform which we now use to track all our importations from Asia, track our inventories, manage our sales for all sales channels and track order shipping and invoicing. We use the system as a complementary solution which is connected to our ERP.

How many people from the vendor's team worked with you, and what were their positions?

More than 7 people have been involved in the project including the company´s partners, sofrware developers, data analysts and UXUI designers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to reduce our manual work to manage all orders by more than 60% beacause all orders are now centralized in the system and no manual coinciliation is made.

Describe their project management style, including communication tools and timeliness.

They used the SCRUM methodology, we had weekly meetings with all stakeholders and daily meetings with the day to day operation.

What did you find most impressive or unique about this company?

They are quick to find innovative ways to solve problems by using technology.

Are there any areas for improvement or something they could have done differently?

Sometimes I feel they could be faster to release new features for the system, I understand there is a quality assurance process.

BACKGROUND

Please describe your company and your position there.

I am the owner of office furniture manufacturing companey that manufactures in Mexico and sells projects in USA and Mexico

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kirana Labs?

Our companey has developed its own erp system and we are reach out to Kirana because we want a comaney to give service to our system and expand its reach as well as we need consulting in new technologies and apply buisness inteligence.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Kirana because I trust the founders I studied with them in colage.

Describe the project in detail and walk through the stages of the project.

What we initialy started to work with them we asked them to descompilate our software and give us a diagnose on how is it working and how we can imporve it.

How many resources from the vendor's team worked with you, and what were their positions?

4 people came to the working sesions, two of the founders a softwre egeneer and an account manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes they gave us the descomilated file of our software as well as a report in which they explained the actual state of our system as well as recomendations on what we should do in the future to keep it running at optimal performance.

How effective was the workflow between your team and theirs?

It was really eficient we had in person as well as zoom meeting periodicly in which we explained what we wanted and needed and they have results and feedback.

What did you find most impressive or unique about this company?

They want to help our business grow by helping us make better decisions in the technologies that we work with.

Are there any areas for improvement or something they could have done differently?

Not really so far we are really satisfied with their services.

BACKGROUND

Please describe your company and your position there.

It is a company with more than 20 years of experience in the Real Estate industry, it has a presence in 5 states of the Mexican Republic and with more than 3 thousand offices, my position is to administer, evaluate technologies and propose business strategies

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kirana Labs?

We hired Kirana Labs to attend a technology consulting issue focused or oriented towards main competitors

SOLUTION

How did you select this vendor and what were the deciding factors?

Kirana was selected for 2 factors that we consider important, it is a young company with fresh resources and it is a trend that we want to acquire to understand the market of new generations, as well as the economic factor

Describe the project in detail and walk through the stages of the project.

The analysis of the project was based on 6 pillars

• Technological Services
• Social Networks and Website
• Sales Channels
• Communication with Clients
• Installations
• Agreements and Added Value

An analysis of these points was carried out by contracting physical and virtual services. progress Final meeting was held with deliverables

How many resources from the vendor's team worked with you, and what were their positions?

there were 2 resources, a project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Opportunity areas were located, which within the deliverables it was determined to start a plan to continue with the application of proposals that are feasible in the first instance

How effective was the workflow between your team and theirs?

It was very good, we have weekly meetings for progress, we have contact via phone and WhatsApp group

What did you find most impressive or unique about this company?

The methodology they implement, as well as the punctuality and communication in the meetings were good

Are there any areas for improvement or something they could have done differently?

Maybe dedicate more time and deepen the investigation, we feel rushed