KIMEI Global

BACKGROUND

Please describe your company and position.

I am the CTO of Workshopdiag Co.,LTD

Describe what your company does in a single sentence.

Workshopdiag provides a SaaS-based platform that offers detailed repair guides, technical documentation, and vehicle-specific information for auto repair businesses through a subscription service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KIMEI Global to accomplish?

• We hired KIMEI Global to develop a SaaS-based Web App that enables auto repair businesses to easily access detailed repair guides, technical documentation, and vehicle-specific information through a subscription service, ensuring a seamless and efficient user experience.

SOLUTION

How did you find KIMEI Global?

• Online Search
• Referral

Why did you select KIMEI Global over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from KIMEI Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Web Application Development
- Custom SaaS Platform – A cloud-based web application supporting a multi-tenant subscription model.
- User Dashboard – A user-friendly interface allowing subscribers to manage their accounts, access repair documentation, and track their usage.
- Search & Filtering System – A robust search engine enabling users to find vehicle-specific repair guides quickly, using parameters like make, model, year, and issue type.
2. Data Integration & Content Management
- Comprehensive Repair Guide Database 
- PDF & Text-Based Documentation Support 
- Content Management System (CMS)
3. Subscription & Payment Integration
- Subscription-Based Access 
- Secure Payment Gateway – Integration PayPal for automated billing, invoicing, and payment processing.
- Access Control & Licensing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. User Growth & Subscription Metrics
- 30% Increase in Subscriber Base – Achieved within the first 3 months post-launch.
- Monthly Active Users (MAU) – Significant engagement, with 80% of registered users actively using the platform.
2. Performance & Efficiency Gains
- System Uptime & Reliability – Maintained 99.9% uptime, ensuring consistent access for subscribers.
- PDF & Document Load Speed – Optimized rendering time, reducing delays in accessing technical guides.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

KIMEI Global demonstrated strong project management skills, ensuring that all key milestones were met on time. 

• Initial planning & requirement gathering 
• Prototyping & UI/UX design phase: Delivered within the agreed timeframe, allowing for early user feedback.
• Development sprints: Followed an Agile methodology, ensuring continuous progress with frequent iterations.
• Testing & QA: Conducted extensive testing to meet performance and security benchmarks before launch.
• Final delivery & deployment: Successfully deployed within the target timeline

What was your primary form of communication with KIMEI Global?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

1. Collaborative & Customer-Centric Culture:
KIMEI Global fosters a culture of collaboration, transparency, and customer focus.

2. Open & Transparent Communication:
- They maintained clear and consistent communication throughout the project, ensuring we were always informed of progress, challenges, and upcoming deliverables.
- Weekly check-ins and progress reports kept everything on track.
- They used collaboration tools like Zalo, KIMEI Console to streamline communication, reducing delays and misalignment.

3. Responsiveness & Active Listening:
- The team at KIMEI was highly responsive to our feedback and questions, often addressing concerns within hours rather than days.

Are there any areas for improvement or something KIMEI Global could have done differently?

1. More Detailed Documentation for Future Scalability:

• While the platform was well-developed, the technical documentation could have been more comprehensive, particularly for future internal development or third-party integrations.
• A more detailed API guide and architecture overview would make it easier for our team to extend or modify the platform in the long run.

2. Slightly Faster Iteration on UI/UX Refinements:

• Although the final UI/UX was intuitive and user-friendly, there were instances where design refinements took longer than expected due to multiple iterations.
• A dedicated UI/UX testing phase earlier in the process might help streamline this in future projects.

BACKGROUND

Please describe your company and position.

I am the Account Manager of RUBY GROUPe, Inc.

Describe what your company does in a single sentence.

E-commerce Experts in Japan
We offer all EC-related services, including website design and development, operation, consulting, digital marketing, logistics, and customer support. Our experienced staff has extensive knowledge that will assist you in expanding your e-business in Japan.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KIMEI Global to accomplish?

• Enhance our online presence
• User-friendly interface
• Streamline the customer shopping experience
• Increase our conversion rates by at least 15% within the first six months of launch

SOLUTION

How did you find KIMEI Global?

• Clutch Site
• a referral from one of KIMEI's previous clients

Why did you select KIMEI Global over others?

• Pricing fit our budget
• Referred to me

How many teammates from KIMEI Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KIMEI Global was tasked with delivering a comprehensive E-commerce Website for Ruby, covering all stages from initial planning to post-launch support. The scope of work included:

• Discovery and Planning: Conducting requirement analysis with Ruby to define functional and technical specifications, such as product catalog management, payment gateway integration, and customer account features.
• Design: Creating a responsive, user-friendly UI/UX design.
• Development: Building the website using SFCC, including custom features like a search engine, order tracking system.
• Integration: Integrating third-party tools such as Payment Gateway, Shipment Tracking, Google Analytics for performance tracking.
• Testing: Performing rigorous quality assurance, including functionality, security, and performance testing to ensure a seamless user experience.
• Support: Offering 30 days of post-launch technical support to address any issues and ensure stability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The E-commerce Website project delivered several measurable outcomes that demonstrated its success. Within the first three months post-launch, Ruby saw a 20% increase in online sales conversions, directly attributable to the streamlined shopping cart and payment integration implemented by KIMEI Global. Website traffic grew by 35%, reflecting the effectiveness of the responsive design and improved user experience. 
Additionally, the average time spent on the site increased by 15%, indicating higher customer engagement. The platform’s uptime of 99.9% during this period, as confirmed by performance reports, ensured reliability and supported Ruby’s operational goals. These outcomes collectively highlight the project’s success in enhancing Ruby’s online presence and driving business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

KIMEI Global demonstrated a structured and effective approach to project management throughout the development of our E-commerce Website. They utilized a clear timeline with milestones, tracked progress using a project management tool Backlog, and maintained regular communication through weekly status updates and checkpoint meetings. This ensured transparency and kept the project aligned with our expectations.

Most deliverables were on time, though there was a slight delay in the payment gateway integration due to unexpected updates in the third-party API from Veritrans. This pushed the completion of that specific component back by about one week. However, KIMEI communicated the issue proactively, worked closely with the provider to resolve it, and ensured the final launch stayed on track by prioritizing other tasks in parallel. 
Their transparency and problem-solving approach minimized any impact on our overall timeline.

What was your primary form of communication with KIMEI Global?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about KIMEI Global was the combination of their high-quality work, effective communication, and reasonable cost structure, which together set them apart as an outsourcing partner. The E-commerce Website they delivered was exceptionally well-crafted—robust, user-friendly, and tailored precisely to our needs, exceeding our expectations for performance and scalability. 
Their communication was equally outstanding; they provided regular, clear updates through weekly meetings and promptly addressed any concerns, ensuring we were always aligned. What made this even more remarkable was their ability to deliver such top-tier results at a cost that fit comfortably within our budget, offering incredible value compared to other providers we’ve considered. This balance of quality, transparency, and affordability truly made KIMEI stand out.

Are there any areas for improvement or something KIMEI Global could have done differently?

No