JumpFly

BACKGROUND

Please describe your organization.

We offer an answering service for small- and medium-sized businesses. Our company answers calls and sets up services that go along with that like websites or Web chat. We are located in Portland, Ore., and have about 500 employees.

What is your role and responsibilities?

I’m the director of client experience. I work with sales, client services, and operations. I work directly with the team from JumpFly.

OPPORTUNITY / CHALLENGE

What was your goal for working with JumpFly?

Maximize the spend with Google to bring in the most conversions. To fuel our sales efforts and bring new customers in. We tried our own internal marketing person for several months, but JumpFly has much more to offer.

SOLUTION

Please describe the scope of their work.

They handle our Google AdWords marketing and pay-per-click management in the main service. Our primary advertising method is AdWords, but we’ve done Gmail marketing. Their team has given us a lot of advice, but we haven’t done everything they suggested. They’ve really leveraged AdWords in a much better way.

What was your process for selecting JumpFly with which to work?

We just did a Web search.

Can you give a sense of the size of the initiative in dollar terms or a personnel work-hour figure?

We spend more than $100,000 per month with them.

When was the work completed?

We’ve worked with them three or four years. It’s ongoing work.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

There was a significant increase in our clicks and Web traffic. That’s helped with our customer acquisition as well.

Are you satisfied with their performance?

I am. Before we hired them, we had an internal person, so it was a big switch to go from somebody who really knew our business in and out to an outside company that had lots of clients. We’re possibly their only answering service clients. So, there was a learning curve, but I’m very satisfied with the level we’re at now.

Is there anything unique or special about JumpFly that really makes them stand out compared to other business partners?

It comes down to the rep. We’ve had a couple of reps in time. I’ve worked with [one of them] for two years. I can reach her on Skype and email. She always responds. She’s confident in her choices but she’ll have a discussion. Like she encouraged us to try a project with a smaller budget than I was thinking. 

I respected that because she would’ve been paid more the other way. She didn’t think it would have good results, and she was right. I love working with her. She’s knowledgeable. She’s done a lot of research on her own to learn more about our industry, and I appreciate that. I don’t have to feel like I should shop around because they make us feel special with constant attention and regular meetings to talk about new ideas. I’m very lucky that I get to work with her, and I have no complaints as long as she’s available.

What advice would you give to future clients of theirs?

I would make sure that you make the meetings with JumpFly. We’ve had weekly and biweekly meetings to talk about how things are going. They send a monthly report, but the meetings tell you a lot, and it makes you feel more connected to what’s going on. You can also give them feedback.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

The first reps we had with JumpFly I didn’t feel the same kind of commitment. It was early on. They didn’t do a poor job results wise. We saw more clicks, registrations, and customers.

BACKGROUND

Please describe your company.

We are a provider of event decor to both consumers and business, like event planners and television studios.

What is your role and responsibilities?

I’m the vice president. I manage all of our third-party vendors, I do a lot of the customer-facing projects on the website, organize photography, social media, purchasing, importing, and manufacturing.

OPPORTUNITY / CHALLENGE

What was your goal for working with JumpFly?

They handle our PPC [pay-per-click] accounts with Google and Bing. They help make sure we are up to date with all the requirements for some of our feeds. We have product data feeds, and they help make sure we are feeding the correct information into our data feeds so that our PPC campaigns are showing relevant information.

SOLUTION

Please describe the scope of their work.

They handle our PPC and consulting, keeping us up to date on changes and strategy for our advertising.

What was your process for selecting JumpFly with which to work?

That was in 2009, so I don’t remember the exact process, but I found them online. I was doing my due diligence and interviewed several companies.

Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?

That’s confidential, but we’re not on the small end.

When will the project be completed?

The project is ongoing with no plans to stop. In fact, we’re growing new programs with them. We’re going to be expanding our work with them.

RESULTS & FEEDBACK

Are you satisfied with their performance?

I’ve very satisfied. I would not make any changes. I see results quickly whenever they recommend a change, and I go along with it, so I tend to differ to their knowledge on almost all projects if we can afford it.

Is there anything unique about them that really makes them stand out, compared to other companies?

What they’re doing is pretty complicated, heads-down work and, a lot of times, machines take that work over. So, companies will rely on a computer report to make decisions for other people’s businesses without really listening to what the business is telling them, especially in PPC work. Our business is pretty unique, and what has been helpful with us with JumpFly is that they work on our account by hand, they listen to what we need and adjust our account accordingly.

They don’t just rely on some algorithm, try to feed us a bunch of nonsensical reports, and tell us how wonderful they are without having anything to back it up. They’re easy to work with. Another thing is, sometimes with companies like that, you can get people who are a little condescending. The customer for a PPC company may not be particularly tech savvy, they may just be great with what they do and also happen to have a website. I am pretty tech savvy, but sometimes what they do is confusing, and they help you to wade through all the complicated jargon and get you the information you need to make decisions.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

They’re pretty terrific. I can’t think of anywhere where they’re lacking. They’re super responsive. The person who handles my account, Jack O’Donnell, is on it always. He is fabulous. I really can’t think of a way they could do anything differently, unless they also start handling some SEO [search engine optimization], that’d be great.

What advice would you give to a future client of theirs?

Do the homework that they give you sooner rather than later because it will benefit you in the end. There were places where I could have improved how our ads performed just because I got busy and didn’t do some of the work they needed me to do we didn’t benefit.

BACKGROUND

Please describe your organization.

We’re a bath, body, and skin care company that sells organic, natural, and luxury bath, body, and skin care on the Web and here in our store in Richmond, Va.

What is your role and responsibilities?

I’m the owner.

OPPORTUNITY / CHALLENGE

What was your goal for working with JumpFly?

We needed help with our paid search campaigns. Online marketing through targeted paid advertising is a huge part of our online business strategy.

SOLUTION

Please describe the scope of their work.

It was Google and Bing campaign management. Pay-per-click advertising work is the only service they offer that I utilize.

What was your process for selecting JumpFly with which to work?

I used to work for a large company in the insurance industry, JumpFly had managed my campaigns for a past project I was responsible for in that role. I already knew they were experts.

Can you give a sense of the size of the initiative in dollar terms or a personnel work-hour figure?

It was $5,000 a month.

When was the work completed?

It’s ongoing work. I’ve been working with them for about two years.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

We’ve definitely seen a difference in sales. When we take a short break on PPC [pay-per-click] advertising, we notice a steady drop in sales.

Are you satisfied with their performance?

Yes. I think they do a nice job. I’m pleased with the campaigns that they’ve created.

Is there anything unique or special about JumpFly that really makes them stand out compared to other business partners?

I like the fact that they’re in the U.S. and that I can pick up the phone at any time and call [the person] who runs my campaigns and chat with her about anything. She is always there to help me and I greatly appreciate that.

What advice would you give to future clients of theirs?

Be very specific. It helps you avoid wasting money as a customer if you know exactly what products or phrases you’re targeting and what you’re not. They are very good about analyzing what phrases work and generate revenue and what products don't generate enough revenue to target with PPC advertising.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

I feel like they’re missing the SEO [search engine optimization] component. I wish they had that because I think it would improve my site and help a lot of their customers.

BACKGROUND

Please describe your organization.

We specialize in replacement windows and doors and window coverings, such as blinds, shades, and shudders. We’re a retail company. We cover most of California, but our home office is in Southern California. We do the sales, install, and every bit of the process.

What is your role and responsibilities?

I’m the vice president of marketing. I handle everything from our radio spots to print advertisement and also everything related to online.

OPPORTUNITY / CHALLENGE

What was your goal for working with Jumpfly?

We came to them with a mess of a pay-per-click advertising program. We wanted someone who could get us a solid cost per lead with Google in the pay-per-click advertisement space and have a proper campaign spelled out. The performance our previous campaign was giving us was sporadic.

SOLUTION

Please describe the scope of their work.

They run the entire Google campaign for us.

What was your process for selecting Jumpfly with which to work?

I contacted about six companies and researched every one of them online. I reached out to some friends that own businesses as well that do pay-per-click advertisement. I contacted companies they recommended. I interviewed them with a big group of questions and everything I’ve learned about pay-per-click advertisement.

I narrowed it down to who I thought could best take on an account our size, who seemed like they would give us the most attention, and who cared about our project the most. Jumpfly truly hit all A’s on the board on my questions, and they made it seem like they really cared about our account. That’s why we went with them. Their fees were some of the fairest in the industry.

Can you give a sense of the size of the initiative in dollar terms or a personnel work hour figure?

It was $50,000.

When was the work completed?

We’ve been with them a year and half. It’s ongoing work.

RESULTS & FEEDBACK

Do you have any statistics or metrics to track improvement from the project?

From day one, we truly noticed an improvement. Our costs per click went down. Everything improved right away. Our cost per lead prior to Jumpfly was $140 to $165. We are now seeing that as $98 to $115 per lead. That equates to a lot of extra leads. Without raising our budgets more, we’ve generated more leads with the same budget.

Are you satisfied with their performance?

I can rest easy because I know it’s running correctly, know everything’s being updated accordingly. It just runs smooth and became my best form of marketing. This is a big part of what my company does to generate leads with Google. I plan to be with them as long as we have a company and as long as we’re advertising.

Is there anything unique or special about Jumpfly that really makes them stand out compared to other business partners?

Jumpfly has been very transparent. They work out of our Google account so we see exactly what’s being spent, and we see our exact charges with them. It’s very easy and straightforward to understand and see. What stood out the most to me was I felt the care. I’ve dealt with many pay-per-click companies in my career, and this is the first one where the account manager seemed invested in the success of our business.

What advice would you give to future clients of theirs?

I would tell a potential client to do their research and due diligence like we did to find the best firm. Make sure you ask the right questions that are specific to your industry and don't make the decision lightly. Jumpfly is a great choice for many companies.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

To be honest, there is nothing that I can think of. I had a meeting my with my management team last night, I reported to them that Jumpfly was doing a great job, and there was nothing we could think of to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of LevelUp Leads, a sales development and appointment setting agency that handles data sourcing, copywriting, and campaign management to generate more sales opportunities and revenue for businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JumpFly?

We needed help improving our SEO and organic traffic.

SOLUTION

What was the scope of their involvement?

JumpFly helped us launch and optimize our PPC campaigns and improve our SEO and website. We hadn’t run PPC campaigns on Google before, so they helped us set up everything. JumpFly did the background research, created the campaigns, and managed them. On the SEO front, they helped us write content and with our on-page SEO efforts.

What is the team composition?

We worked with Scott (SEO Team Lead) and Rachel (SEO Specialist).

How did you come to work with JumpFly?

Someone referred JumpFly to us. We chose them over other options because they had high ratings, and their pricing fit our budget.

What is the status of this engagement?

We worked together from July 2025–December 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The PPC campaigns went well. We were able to make sales from them, and the SEO efforts and on-page content improved. Our website traffic grew, and our domain authority slightly went up over time.

How did JumpFly perform from a project management standpoint?

JumpFly delivered on time. We communicated via virtual meetings, emails, and Slack.

What did you find most impressive about them?

JumpFly’s SEO team was on point and did a great job. The PPC team did good work as well. JumpFly was very knowledgeable in the SEO space and professional to work with.

Are there any areas they could improve?

I can’t think of anything for JumpFly to improve.

BACKGROUND

Introduce your business and what you do there.

I'm the Digital Marketing Manager at Tanner. We supply fasteners, anchors, safety equipment, tools, and specialty security products, serving construction and industrial clients in the NYC area and shipping worldwide. Our focus is on safety, customer service, and competitive pricing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JumpFly?

We needed to manage our PPC advertising more effectively. Our goal was to rebuild our ad campaigns so they better aligned with the structure of our website and highlighted the offerings most important to Tanner.

SOLUTION

What was the scope of their involvement?

JumpFly has rebuilt our ad campaigns to match our website structure and emphasize our key offerings. They've also handled ongoing management of our ad campaigns, not just the initial rebuild.

What is the team composition?

There were between two and five team members from JumpFly assigned to our project.

How did you come to work with JumpFly?

We met JumpFly at a tradeshow. We chose them because they offered good value for the cost and we had a great initial conversation with Jack and Alyssa.

What is the status of this engagement?

The project began in August 2025 and is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with JumpFly, we have seen a 10% increase in online sales and conversions. This improvement has been sustained since the start of our engagement.

How did JumpFly perform from a project management standpoint?

JumpFly's project management has been fantastic. They are very communicative and knowledgeable, consistently delivering on time.

What did you find most impressive about them?

I found JumpFly to be very personable throughout our engagement.

BACKGROUND

Introduce your business and what you do there.

I am the Director of Customer Acquisitions and Marketing. We help indie authors and publishers maximize their audience reach and earnings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JumpFly?

We needed to efficiently scale sign ups and focus on attracting users who would convert.

SOLUTION

What was the scope of their involvement?

JumpFly manages our campaigns and ad creatives. They also provide strategic recommendations and kept us updated with the latest industry news to help us continually optimize our campaigns.

Which advertising platforms did they manage for you?

They managed paid search campaigns.

What is the team composition?

We work with a team of 2-5 people from JumpFly.

How did you come to work with JumpFly?

We found them through a referral. We chose them due to their high ratings, pricing that fit our budget, great culture fit, good value for cost, and company values.

What is the status of this engagement?

We started working with JumpFly in February 2023, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw measurable improvements in overall sign ups, cost per acquisition, and progress through our funnel. There was a double-digit improvement in the percentage of users who converted after JumpFly began managing our campaigns.

How did JumpFly perform from a project management standpoint?

JumpFly is always on top of things, delivering on time and demonstrating a strong understanding of our products. Communication was smooth through virtual meetings and email.

What did you find most impressive about them?

The quality of account management stood out. 

BACKGROUND

Please describe your company and position.

I am the President of Braganza’s, Inc

Describe what your company does in a single sentence.

We're a religious retailer dealing with nativity sets and angels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JumpFly to accomplish?

• Increase traffic
• Increase revenue
• Provide a better ROI

SOLUTION

How did you find JumpFly?

Other

Why did you select JumpFly over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from JumpFly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PPC management, increasing traffic, and increasing our ROI.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We became more profitable while increasing the traffic to our websites.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jack at Jumpfly with his team were very accessible, they communicated extremely well, and they helped us to become more profitable.

What was your primary form of communication with JumpFly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Jack and the team at Jumpfly were very personable. It felt like they were part of our team. They cared, and the results we were able to accomplish was in great part was because of the caring they showed.

Are there any areas for improvement or something JumpFly could have done differently?

Nothing that I can think of given the fact that we worked with Jack and Jumpfly for 20 years up until our retirement. I wouldn't change anything that they offered to us.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Digital Brew

Describe what your company does in a single sentence.

Create award-winning explainer videos to help companies marketing their product or service. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JumpFly to accomplish?

• Generate leads
• Get calls scheduled

SOLUTION

How did you find JumpFly?

Online Search

Why did you select JumpFly over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from JumpFly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Jumpfly before, this is our second time doing PPC ads with them. They took our jumbled, clunky Adwords that weren't working and refined and optimized them. They helped refresh ad copy, images, landing pages, and budgets. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With help from Jumpfly, we were able to cut our costs nearly in half while still getting the same amount of leads. They have also been an irreplaceable resource for us when it comes to the ever-changing wold of PPC, especially as AI makes it's debut in the space. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jumpfly always delivers on time, they always check in with us after calls and provide a detailed list of plans and new ideas to try. Whenever we email them in the middle of the week, they always get back to us the same day. Very responsive and very pleasent to work with!

What was your primary form of communication with JumpFly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The amount of services they offer, as well as their push to incorporate AI into PPC when it is so fresh in the industry. 

Are there any areas for improvement or something JumpFly could have done differently?

They are perfect! We love working with them!

BACKGROUND

Please describe your company and position.

I am the Paid Advertising Manager of a Lasik Eye Surgery Center

Describe what your company does in a single sentence.

Lasik eye surgery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JumpFly to accomplish?

• Leads
• Awareness
• Social Media Presence

SOLUTION

How did you find JumpFly?

Online Search

Why did you select JumpFly over others?

High ratings

How many teammates from JumpFly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Set up and ongoing management of paid search and social media advertising.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Lower CPC for Paid search and higher number of leads from Social Media.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutely.  The team is always on the ball and responsive.

What was your primary form of communication with JumpFly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Follow through and thoroughness.

Are there any areas for improvement or something JumpFly could have done differently?

none