{IT}Prosteer

BACKGROUND

Please describe your company and your position there.

I am the founder of yohli.com and we are an AI powered outsourcing platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire {IT}Prosteer, and what were your goals?

We are still in the process of getting our solution live and one of the challenges is making the website more user friendly. This is level two of the website to ensure all bugs are address and fixed before going live.

SOLUTION

How did you select {IT}Prosteer and what were the deciding factors?

We found {IT} Prosteer searching online and found them at the right time. We spoke to them, went over some of the jobs they've worked on and also discussed what we are trying to achieve for chat functionality. Working with them has been great and they delivered almost all functionalities.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting, discussed requirements and set up weekly status calls. Good project management overall. Wireframes were perfect representations of all functionalities implemented.

How many people from the vendor's team worked with you, and what were their positions?

Project manager and CTO were our main point of contact during weekly calls. We also had slack channels created with engineers and developers we can reach out to anytime.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team here absolutely appreciate and like the work done. Hoping to build a partnership with {IT} Prosteer. We are still going down the list of bugs to be fixed and we hope to used them for most of these fixes.

Describe their project management style, including communication tools and timelines.

The PM was very prompt and one of the best we have worked with so far embarking on this project. Very responsive and sets expectations at the get go. We used slack, skype, emails, asana for project tracking.

What did you find most impressive or unique about this company?

Very organized team, friendly, unique and exceptional talents. They will deliver above your expectations.

Are there any areas for improvement or something they could have done differently?

There were one or two functionalities that could have been addressed within the cost that was estimated for chat functionality. We were told that was out of estimate and couldn't implement those. We acknowledged it because we were not very clear defining all functionalities in scope.

As a startup those prices were a bit high for us and wish it could be similar to previous work done.

I mean coming from getting the entire website developed for you in level 1 at a cost of $1500 to level2 just a chat functionality costing $6000 could be financially threatening but again we needed a team that could deliver what we want and we were tired searching for the right people so we went ahead with it. Good job overall and PM, developers, QA great

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a Boston-based company that started as a managed IT provider and slowly evolved into web development and complex, enterprise-grade system design and development company. Since 2013, we’ve evolved into an established business with a good customer record, mostly in web development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with {IT}Prosteer?

We get smaller projects sometimes, like marketing websites, small applications, and MVPs or initial versions of some ideas. We bring {IT}Prosteer in to deliver a small, fast, and efficient process. They jump in on the whole scope, from project management to design, architecture, implementation, and QA.

SOLUTION

What was the scope of their involvement?

A company reached out to us to develop a small SaaS platform—an application with fewer than 20 pages. {IT}Prosteer put together a dedicated team comprised of a project manager, a business analyst, their CTO, and developers. We brainstormed and gave them all the documents they needed, and they’ve been working on the initial mockups and scoping the work. We had conversations with the client to create a contract covering deliverables, timelines, and what the responsibilities of each side were.

I’ve also worked with {IT}Prosteer on some marketing websites, mostly WordPress-based. We’ve worked on a couple of small PHP-based SaaS platforms as well.

What is the team composition?

I’ve worked with 10 people from {IT}Prosteer on our biggest project.

How did you come to work with {IT}Prosteer?

I initially found them on Upwork, where they were offering dev work for ERPs on the automation side. We ran a couple of projects, and it slowly evolved into a good partnership. I started using them more and more as an outsourced provider.

How much have you invested with them?

In total, we’ve spent around $150,000–$200,000.

What is the status of this engagement?

We started working with {IT}Prosteer in 2015, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have a response time of less than one hour for urgent customer needs. There’ve been zero projects where {IT}Prosteer didn’t deliver on time.

How did {IT}Prosteer perform from a project management standpoint?

The communication has always been straightforward and prompt, without any delays from their side. The payment and reporting side of the work is well-structured, and they’ve given me explicit breakdowns of who was working on that. They have state-of-the-art reporting, they use an internal CRM where they keep track of everything, and they give me detailed reports on the whole scope of an engagement. We’ve established a trusting relationship and use Zoom and Skype for calls.

What did you find most impressive about them?

They keep their promises. In the industry, it’s very common to overpromise and underdeliver, but {IT}Prosteer works hard to deliver what they promise.

Are there any areas they could improve?

If they extended their technology stack then they’d be more applicable to my different projects. So far, they’ve been good at what they do.

Do you have any advice for future clients of theirs?

I advise clients to put all their thoughts on paper, to think through what they’re trying to achieve and to put in as many details as they can. That’s super helpful for understanding the context of the problem and how to solve it in the most creative way. It can save tons of money for customers as well. There’ve been many times when we had to solve something in a way that wasn’t straightforward.

BACKGROUND

Please describe your company and your position there.

Tema4x4 is an international online automobile clearance store. We deliver all over the world and work with other popular online marketplaces. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire {IT}Prosteer?

We handle a huge amount of data, from everyday updates to manual accounting to content creation. Since each sales channel contains more than 1000 items, we were overwhelmed. 

What were your goals for this project?

We needed an automated solution for uploading and selling products. {IT}Prosteer helped us automate our sales process and synchronize all our data with one ERP.

SOLUTION

How did you select this vendor?

{IT}Prosteer was the best match based on their expertise and reputation. We wanted to find a vendor with experience helping marketplaces achieve full synchronization.

Can you go into detail about the services they provided and the scope of the project?

The main problem originated with our use of several sales channels to upload thousands of products. The process was overwhelming, expensive, and messy. {IT}Prosteer synchronized all our channels into one ERP, simplifying sales and stock management, content creation, and data updates. Now the system automatically displays available products, balance updates, and prices.

What was the team composition?

They provided one designer, one frontend developers, two ERP developers, and one project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We achieved a return on investment by synchronizing our business data, automating our sales process, and synchronizing our website with other online retailers. Most importantly, we saw clear statistics that enabled us to make more reasonable business decisions. Since we have more ideas, we continued our collaboration.

How was project management arranged and how effective was it?

{IT}Prosteer helped us understand what we needed. It's great when experts can advise you based on their extensive experience and knowledge. We used Bitrix to manage the process, check their progress, and ask questions.

What did you find most impressive about this company?

Their most impressive quality was their knowledge base, which enabled us to create an efficient solution.

Are there any areas where they can improve?

Everything was fine.

BACKGROUND

Please describe your company and your position there.

We are a recruitment and professional development company that connects healthcare professionals to hospitals, care homes, and clinics.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITPROSTEER?

We wanted to build an interactive website where applicants can create profiles, add skills, and search for jobs based on parameters. Recruiters can also look for candidates on our platform.

What were your goals for this project?

Our original website was plain and not really functional, so we wanted to make it more user-friendly.

SOLUTION

How did you select this vendor?

We interviewed more than 10 vendors. ITPROSTEER gained our trust by focusing not only on the technical tasks but also on our business model and ambitions. The key difference was their willingness to investigate further and look for optimal solutions.

Describe the project in detail.

ITPROSTEER has assisted us with UX/UI optimization, full-stack development, and backend programming. After an initial Skype meeting, we sent a detailed scope of tasks involved. They reviewed our requirements, assessed feasibility, and came back with their proposed cost and deadline. They’ve fixed bugs and implemented cosmetic and functional changes like simplifying the registration process. Our users now have the ability to upload documents, conduct job searches, and post job listings.

What was the team composition?

We were introduced to their project manager and two developers via a Skype meeting. As the complexity of the project grew, new developers were added depending on their specialization and availability.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

While the site still requires more work is still needed, ITPROSTEER has improved its UX and reliability.

How effective was the workflow between your team and theirs?

We use a project management tool called Bitrix24. So far, they’ve met all of our deadlines and send weekly updates. In fact, we’ve had to ask them for more time to prepare for the next phase of development.

Communication is very easy—we’ve never had difficulties scheduling a conversation or getting a quick response. In my opinion, having a group chat facilitates communication and helps avoid ambiguity. They are also quite accommodating and open to feedback. Not only do they reach out for additional guidance, they also offer suggestions for achieving our core objectives.

What did you find most impressive about this company?

Instead of just asking for a list of things to do, they really try to understand our needs. They have the necessary in-house expertise for building websites, which means that they can take care of our requests from start to finish.

Are there any areas for improvement?

Not really. We are satisfied with their performance and look forward to a long-term engagement.

BACKGROUND

Please describe your company and your position there.

I'm the FREYJA Creative Co-Founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire {IT}Prosteer, and what were your goals?

We hired IT Prosteer for creating an online music download app for DJs, coded in Angular + Node Js.

SOLUTION

How did you select {IT}Prosteer and what were the deciding factors?

We selected them for this project according to their skills and prices.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We are creating a Music Download Website exclusively for DJ with different subscriptions plans. Need a web developer for FRONT and BACK END Developement & Content Delivery skills.

We have most of the designs, as we hired a web designer before.

How many people from the vendor's team worked with you, and what were their positions?

CTO, Project Manager, Lead Developer and graphists.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The work was done with success and in the right time frame.

Describe their project management style, including communication tools and timelines.

They keep a close eye on the project evolution. We had weekly calls and the timelines were respected.

What did you find most impressive or unique about this company?

Their organization was impressive.

Are there any areas for improvement or something they could have done differently?

No, we that's exactly we expected.

BACKGROUND

Please describe your company and your position there.

Car classified website in Trinidad and Tobago

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire {IT}Prosteer?

To build a car classified website.

What were your goals for this project?

To have a state of the art website with an exceptional design.

SOLUTION

How did you select this vendor?

Saw their previous work and knew IT Prosteer was the best fit for what I wanted.

Describe the project and the services they provided in detail.

They designed, developed a car classified website that included many features.

What was the team composition?

I was in contact with about three people. 2 of which would come and go when needed. The team was always there to meet my needs and questions.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Making a website that was better than local competitors was very important for my company. The website built by IT Prosteer is better than local competitors within this industry.

How was project management arranged and how effective was it?

Project management was very good and effective. Deadlines were met. The team was always available to assist whenever. Great team, very disciplined and determined to get customers what they want.

What did you find most impressive about this company?

The team never stopped working. The client is their top priority. The team was always there to assist.

Are there any areas for improvement?

From my experience, I do not see any areas that need improvement.

BACKGROUND

Please describe your company and your position there.

I am the Executive Director of Sales & Marketing at Empow Studios, the #1 STEM enrichment organization in Massachusetts, USA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire {IT}Prosteer?

Custom web development and web design.

What were your goals for this project?

To design & build custom features for our digital channels.

SOLUTION

How did you select this vendor?

We were recommended {IT}Prosteer from a trusted colleague.

Describe the project and the services they provided in detail.

{IT}Prosteer is our go-to experts in wordpress and custom web development projects. We have a strong staff here at Empow that has skills to develop, design, and launch websites, however, there are numerous times throughout the week that we run into stumbling blocks that go beyond our expertise. That's when we rely on {IT}Prosteer to provide value with advanced technical literacy in web design & development, across multiple programming languages.

What was the team composition?

We have a small marketing team (4 people) and {IT}Prosteer gives us a wonderful account manager who works around the clock that helps guide us through all of our projects. In addition, she has proactively reached out to us about concerns she has noticed on our website that may be hindering our download speeds, UX, and more.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have three fully functioning domains that have been branded across all three sites, which helps unify our mission of making STEM accessible to all

How was project management arranged and how effective was it?

We used Slack and google spreadsheets to track our projects and keep communication line open. It was efficient and easy for all.

What did you find most impressive about this company?

Their response time and expertise is superb!

Are there any areas for improvement?

No recommendations; they work perfect for our needs.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of GoFlexion, a sports supplements company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITPROSTEER?

We needed help developing an e-commerce site.

What were your goals for this project?

We wanted a professional e-commerce site.

SOLUTION

How did you select this vendor?

We found them at upwork.com

Can you go into detail about the services they provided and the scope of the project?

They provided many services.

What was the team composition?

We worked with a team manager, developers, and errors trackers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It was a big development and it made us a professional e-commerce company.

How was project management arranged and how effective was it?

The organization and arrangement between team members was really good. The timing was good at first, but I’ve started to notice some delays recently.

What did you find most impressive about this company?

The arrangement between team members and the code quality stood out to us.

Are there any areas where they can improve?

They could work on their timing and dates, style of development, view of features, and CSS style. I would also recommend using Ajax, jQuery, and Bootstrap in future.

BACKGROUND

Please describe your company and your position there.

I’m a real estate development consultant with Adactive Consulting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ITPROSTEER?

I needed to create a website for a residential project.

What were your goals for this project?

We wanted to create a user-friendly website with features like online booking.

SOLUTION

How did you select this vendor?

They were appropriately priced and could work with my timeline.

Can you go into detail about the services they provided and the scope of the project?

They designed, developed, and launched the website.

What was the team composition?

We worked four different people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Brand awareness and sales both increased. The project was successfully implemented on time.

How was project management arranged and how effective was it?

We used the collaboration platform Bitrix 24. They were very responsive and met all our deadlines.

What did you find most impressive about this company?

Their flexibility and effectiveness stood out to us. They were an experienced team with skilled personnel that were friendly and responsive.

Are there any areas where they can improve?

I can’t think of anything.