Itelence delivers top-tier IT outsourcing, IT staff augmentation, and BPO services from Poland. We help our clients scale faster, reduce costs, and accelerate growth with cloud, data engineering, BI, and enterprise application solutions.
Based in Poland with clients throughout Europe and United States, we combine the cost-effectiveness of Eastern European nearshoring with high service quality. Our clients from insurance, finance, technology, retail, and manufacturing rely on our dedicated IT teams to strengthen operations and drive digital innovation.
Our core services include:
Data Engineering: Building scalable data platforms and pipelines with Snowflake, Databricks, and modern data stacks to power analytics, automation, and AI.
Business Applications: Optimizing enterprise platforms like SAP, Dynamics, Salesforce, and others for seamless integration and efficiency.
Business Intelligence (BI): Delivering actionable insights with Power BI, MicroStrategy, Tableau, and custom dashboards.
Cloud Support & IT Infrastructure: Managing migrations, multi-cloud environments, security, and ongoing optimization.
BPO Poland: Streamlining essential back-office processes to boost efficiency and reduce costs.
Our agile delivery models include:
IT Staff Augmentation Poland: Instantly scale with skilled professionals from Poland and Eastern Europe.
Dedicated Project Teams: Specialized teams focused on critical initiatives.
Team IT Outsourcing: Fully managed, scalable nearshore teams in Poland. Managed IT Services: Full responsibility for your IT operations and performance.
BPO Poland: Efficiently handle business processes with proven expertise.
Our certified experts use leading technologies: AWS, Azure, Google Cloud, Snowflake, Databricks, SAP, Salesforce, Power BI, MicroStrategy, Tableau — to deliver measurable outcomes. We blend technical excellence with a proactive, agile approach, focusing on transparency, security, and results. Let’s get in touch www.itelence.com.
Min project size
$5,000+
Hourly rate
$25 - $49 / hr
Employees
50 - 249
Locations
Warszawa, Poland
Year founded
Founded 2021
Languages
5 Languages that we service
English
German
French
Italian
Polish
1 Locations
Warszawa , Poland
No have been added yet...
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
$25 - $49
/hr
Rating for cost
4.3
/5
What Clients Have Said
ITELENCE is noted for providing good value for cost, with clients highlighting budget fit and high competence. Specific project costs aren't disclosed, but the company is praised for its flexible solutions and professional support across various IT and accounting services.
Clients choose ITELENCE for their alignment in company values and culture, which enhances collaboration and project success. This alignment is a recurring reason for selection.
Successful Recruitment Services
ITELENCE effectively matches candidates with client needs, ensuring a high level of competence and satisfaction. Clients value their understanding of requirements and ability to provide suitable candidates promptly.
Cost-Effective Solutions
ITELENCE is noted for providing good value for cost, which is a significant factor for clients choosing their services. This affordability paired with quality service is a key advantage.
Effective Communication Channels
Clients utilize virtual meetings, emails, and messaging apps to communicate with ITELENCE, finding these methods effective for project management and engagement.
Positive Client Feedback on IT Support
Clients report high-quality IT support from ITELENCE, with noticeable improvements in service levels and reduced ticket resolution times. Their professionalism and teamwork are consistently praised.
"I'm impressed with their professional spirit and teamwork."
Oct 5, 2025
CIO, Ecobat
Jamie Lee
Verified
Manufacturing
Dallas, Texas
1,001-5,000 Employees
Online Review
Verified
ITELENCE provides IT support and accounting services for a battery recycling company. The team manages the IT needs of a call center, covering several languages and time zones. They also handle accounting work.
ITELENCE's efforts have resulted in cost savings, reduced ticket resolution time, and increased IT service levels. The team manifests their professionalism through timely deliveries and clear reporting. Moreover, their strong sense of teamwork has been key to the collaboration's long-term success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CIO of Ecobat
Describe what your company does in a single sentence.
Battery recycling
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ITELENCE to accomplish?
Backoffice Accounting
IT Support Desk
SOLUTION
How did you find ITELENCE?
Referral
Why did you select ITELENCE over others?
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from ITELENCE were assigned to this project?
25
Describe the scope of work in detail. Please include a summary of key deliverables.
Itelence was selected to assist with Accounting outsourcing and IT helpdesk. Key deliverables included central call center for IT, multi-lingual, multi-time zone coverage across Europe and the U.S. Accounting processes included accounts payable, general ledger, fixed assets, internal audit, and month end closing process.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Cost savings, ticket resolution time reduction, IT service levels increase
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Very professional, complete, timely with clear reporting.
What was your primary form of communication with ITELENCE?
Virtual Meeting
What did you find most impressive or unique about this company?
I'm impressed with their professional spirit and teamwork.
Are there any areas for improvement or something ITELENCE could have done differently?
Not at this time
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Managed Services for Energy Storage Solutions Company
IT Managed Services
Confidential
Jan. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're very responsive and open to our needs."
Feb 11, 2026
Head of IT, Energy Storage Solutions Company
Janak Thakore
Verified
Energy & natural resources
Europe
201-500 Employees
Online Review
Verified
ITELENCE provides managed IT services for an energy storage solutions company. The team also supports the client's e-commerce and network initiatives.
The client is pleased with ITELENCE's timely, high-quality IT support. The team has been flexible and professional, and their responsiveness and open-minded approach have been greatly appreciated by the client. The partners communicate through virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of IT.
Describe what your company does in a single sentence.
Wholesale distribution of energy storage solutions
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ITELENCE to accomplish?
Front line IT support
Ecommerce support and development
Infrastructure/ firewall support
SOLUTION
How did you find ITELENCE?
Previous Company
Why did you select ITELENCE over others?
Pricing fit our budget
Great culture fit
Company values aligned
How many teammates from ITELENCE were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Professional front line IT support.
Knowledgable team to support on ecommerce and network initiatives.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
No current measurable metics - good feedback from the business on support quality and levels.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes on site and they're very responsive and open to our needs.
What was your primary form of communication with ITELENCE?
Virtual Meeting
What did you find most impressive or unique about this company?
Flexibility in solutions, professional approach.
Are there any areas for improvement or something ITELENCE could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Recruitment Process Outsourcing for Consulting Company
Recruitment Process Outsourcing
Confidential
July 2025 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
3.0
Willing to Refer
5.0
"We havent had a single case where the profile didnt match our requirements."
Dec 15, 2025
Head of People & Culture, Firemind
Tuuli Niininen
Verified
Other industries
Helsinki, Finland
51-200 Employees
Online Review
Verified
ITELENCE provides ongoing recruitment process outsourcing services for a consulting company. The team provides the client with CVs to cover the client's need for additional resources to meet their peak demand.
ITELENCE's efforts have resulted in candidates with a high level of competence, meeting the client's expectations. The team has consistently responded promptly to the client's needs via email and messages throughout the engagement. Furthermore, ITELENCE has ensured 100% meeting of requirements.
BACKGROUND
Introduce your business and what you do there.
We are an AWS Premier Tier Partner providing consulting services in generative AI, data, and machine learning. We help businesses integrate advanced AI solutions and cloud technologies to drive actionable insights and foster innovation. In my role as Head of People and Culture, I have been facilitating communication with ITelence.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with ITELENCE?
We needed support in finding additional resources to meet our peak demand.
SOLUTION
What was the scope of their involvement?
ITELENCE provides us with CVs for our specific needs. The team has been able to easily understand our needs, and all the candidates they’ve provided have a valid background and competencies.
What is the team composition?
We work with 2–5 teammates from ITELENCE.
How did you come to work with ITELENCE?
ITELENCE contacted us in response to a job post. We chose to work with them because we knew the talent we were seeking was available in Poland, and we had a positive introductory session with their team
What is the status of this engagement?
We started working together in July 2025, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The primary outcome of our engagement with ITELENCE has been their demonstrated high level of competence. Feedback on the resources provided through ITELENCE has been consistently positive from our project organization.
How did ITELENCE perform from a project management standpoint?
ITELENCE’s responses are always timely. We communicate via email and messaging apps.
What did you find most impressive about them?
ITELENCE’s candidates are valid, and the team understands our needs. We haven’t had a single case where the profile didn’t match our requirements.
Are there any areas they could improve?
No special improvement areas
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
3.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-3 of
3 Reviews
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