Itelence delivers top-tier IT outsourcing, IT staff augmentation, and BPO services from Poland. We help our clients scale faster, reduce costs, and accelerate growth with cloud, data engineering, BI, and enterprise application solutions.
Based in Poland with clients throughout Europe and United States, we combine the cost-effectiveness of Eastern European nearshoring with high service quality. Our clients from insurance, finance, technology, retail, and manufacturing rely on our dedicated IT teams to strengthen operations and drive digital innovation.
Our core services include:
Data Engineering: Building scalable data platforms and pipelines with Snowflake, Databricks, and modern data stacks to power analytics, automation, and AI.
Business Applications: Optimizing enterprise platforms like SAP, Dynamics, Salesforce, and others for seamless integration and efficiency.
Business Intelligence (BI): Delivering actionable insights with Power BI, MicroStrategy, Tableau, and custom dashboards.
Cloud Support & IT Infrastructure: Managing migrations, multi-cloud environments, security, and ongoing optimization.
BPO Poland: Streamlining essential back-office processes to boost efficiency and reduce costs.
Our agile delivery models include:
IT Staff Augmentation Poland: Instantly scale with skilled professionals from Poland and Eastern Europe.
Dedicated Project Teams: Specialized teams focused on critical initiatives.
Team IT Outsourcing: Fully managed, scalable nearshore teams in Poland. Managed IT Services: Full responsibility for your IT operations and performance.
BPO Poland: Efficiently handle business processes with proven expertise.
Our certified experts use leading technologies: AWS, Azure, Google Cloud, Snowflake, Databricks, SAP, Salesforce, Power BI, MicroStrategy, Tableau — to deliver measurable outcomes. We blend technical excellence with a proactive, agile approach, focusing on transparency, security, and results. Let’s get in touch www.itelence.com.
"I'm impressed with their professional spirit and teamwork."
Oct 5, 2025
CIO, Ecobat
Jamie Lee
Verified
Manufacturing
Dallas, Texas
1,001-5,000 Employees
Online Review
Verified
ITELENCE provides IT support and accounting services for a battery recycling company. The team manages the IT needs of a call center, covering several languages and time zones. They also handle accounting work.
ITELENCE's efforts have resulted in cost savings, reduced ticket resolution time, and increased IT service levels. The team manifests their professionalism through timely deliveries and clear reporting. Moreover, their strong sense of teamwork has been key to the collaboration's long-term success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CIO of Ecobat
Describe what your company does in a single sentence.
Battery recycling
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ITELENCE to accomplish?
Backoffice Accounting
IT Support Desk
SOLUTION
How did you find ITELENCE?
Referral
Why did you select ITELENCE over others?
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from ITELENCE were assigned to this project?
25
Describe the scope of work in detail. Please include a summary of key deliverables.
Itelence was selected to assist with Accounting outsourcing and IT helpdesk. Key deliverables included central call center for IT, multi-lingual, multi-time zone coverage across Europe and the U.S. Accounting processes included accounts payable, general ledger, fixed assets, internal audit, and month end closing process.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Cost savings, ticket resolution time reduction, IT service levels increase
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Very professional, complete, timely with clear reporting.
What was your primary form of communication with ITELENCE?
Virtual Meeting
What did you find most impressive or unique about this company?
I'm impressed with their professional spirit and teamwork.
Are there any areas for improvement or something ITELENCE could have done differently?
Not at this time
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-1 of
1 Reviews
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Get connected to see updates from ITELENCE like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
