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IT GOAT

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joined IT GOAT's Network

LESS IT. MORE BUSINESS.

Everything we do at IT GOAT, we do to give our clients a competitive advantage. Our mission is to simplify IT operations, reduce IT expenditures, and optimize IT performance.

Our team at IT GOAT, allows you to spend less time on IT and more time on your business.

  • Min project size
    $1,000+
  • Hourly rate
    $100 - $149 / hr
  • Employees
    250 - 999
  • Locations
    Dallas, TX
  • Year founded
    Founded 2018
  • Languages

Overview by:

Reviewer avatar
Mike Murphy
President About the Team

1 Language that we service

  • English

9 Locations

  • Dallas , TX
  • Louisville , KY
  • Fort Worth , TX
  • Houston , TX
  • Phoenix , AZ
  • San Antonio , TX
  • Indianapolis , IN
  • St. Louis , MO
  • Austin , TX

No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate $100 - $149 /hr
    Rating for cost 4.9 /5

    What Clients Have Said

    IT GOAT is noted for their cost-effective IT solutions and transparency in pricing, with projects ranging from $12,000 to $20,000. Clients appreciate their responsiveness and value for money, making them suitable for businesses of various sizes.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 8 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Managed IT Services Packages

    starting at $10/month

    IT GOAT Review Insights

    Overall Review Rating

    4.7
    • Quality 4.7
    • Schedule 4.7
    • Cost 4.9
    • Willing to Refer 4.8

    Top Mentions

    Review Highlights

    • Effective Communication and Collaboration

      The company excels in communication, using virtual meetings and other tools to maintain a seamless workflow. Clients appreciate their ability to explain technical details clearly and adjust communication based on the audience.

    • Strong IT and Cybersecurity Expertise

      IT GOAT is recognized for their effective management of IT and cybersecurity infrastructure, helping clients attain critical certifications like SOC 2. Their technical knowledge and quality reporting are highly valued.

    • Timely and Responsive Customer Service

      Clients consistently praise IT GOAT for their timely responses and problem-solving capabilities. They are always available and willing to work with clients to understand their needs, ensuring tasks are executed as requested.

    • Billing and Invoicing Challenges

      Some clients have reported issues with the simplicity and clarity of billing and invoicing, indicating room for improvement in this area. However, these issues are generally resolved through discussions.

    • Immediate IT Support Availability

      The team is praised for their availability, ensuring that IT support is accessible whenever needed. This reliability is a key factor in their successful client relationships.

    • Proactive and Detail-Oriented Approach

      Clients commend IT GOAT for their attention to detail and proactive approach, ensuring that all IT-related aspects are covered before issues arise. This has been crucial in maintaining smooth operations.

    IT GOAT Reviews

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    Project cost

    Managed IT Services for Insurance Brokerage

    • IT Managed Services
    • $10,000 to $49,999
    • June 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Their team works efficiently, and they are thoughtful and punctual."

    Sep 22, 2021
    CEO, Insurance Brokerage
    Anonymous
    Verified
    • Financial services
    • Fort Worth, Texas
    • 11-50 Employees
    • Online Review
    • Verified

    IT GOAT provides ongoing IT support for an insurance brokerage. They continue to make sure that the client's network, computer hardware, and other devices are all functioning properly.

    IT Services for Social Service Nonprofit

    • IT Managed Services
    • $10,000 to $49,999
    • July 2021 - Ongoing
    3.0
    Quality
    2.5
    Schedule
    3.5
    Cost
    4.5
    Willing to Refer
    3.5

    "They have a great ticket process for staff to utilize - timing is an issue."

    Sep 21, 2021
    CEO, CSI
    Daniel Edwards
    Verified
    • Other industries
    • Texas, United States
    • 11-50 Employees
    • Online Review
    • Verified

    A social service nonprofit partnered with IT GOAT in order to take charge and manage all of their IT operations and needs.

    Managed IT Services for Plastic Distributor

    • IT Managed Services
    • $10,000 to $49,999
    • Jan. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They're knowledgeable and quick to help us with everything."

    Sep 21, 2021
    Owner, Texco Resin Distribution
    Dianne Weissert
    Verified
    • Other industries
    • Texas, United States
    • 11-50 Employees
    • Online Review
    • Verified

    A plastic distributor engaged with IT GOAT for managed IT services. The team manages employees's on-boarding and off-boarding, hardware and software procurement, network security, FWaaS, NSWaaS, and more.

    Showing 11-13 of 13 Reviews

    Our Story

    IT GOAT, a certified 24/7 managed IT team delivering help desk, NOC, SOC, vCIO, cloud, cybersecurity and compliance services across industries from startups to enterprises.

    Rooted in fast onboarding, proactive monitoring and automation, our experts secure cloud and on‑prem environments, streamline operations, and enable business continuity.

    Local offices nationwide; proven client savings, faster response and improved productivity.

    Meet the Team

    Mike Murphy

    Mike MurphyPresident

    Hands-on IT operations expert with 15+ years in the MSP space. Client-focused and solutions-oriented, Mike partners with you from initial strategy to technical execution. Dynamic leadership in sales, service delivery, and cybersecurity.

    Paul Mai

    Paul MaiMarketing

    Results-driven marketing leader with deep expertise across digital, web dev, analytics, and operations. Paul crafts high-impact strategies that fuel growth for IT GOAT and our clients, from lean startups to global enterprises.

    What Sets Us Apart

    IT Built for Success: 1,700+ Certifications

    At IT GOAT, our team is built with a client-centric mindset. We invest in top-tier technical talent and dedicate ample resources to our projects team, ensuring we deliver the results you need to thrive. Our commitment to your success means we never cut corners or compromise on quality.

    Compliance Experts: SOC 2, CMMC, HIPAA, and More

    Our leadership team has successfully navigated this journey for over 100 organizations of all sizes. We understand the most complex compliance frameworks like SOC 2, CMMC, HIPAA, and NIST. We provide clear roadmaps and resources to help you reach and sustain compliance on time and within budget.

    Top 1% IT Talent, Bottom Line Results

    Our U.S.-based service desk resolves 92% of tickets on the first call, and 99% of our clients rate our service as "excellent". With over 2,500 support tickets handled every month and lightning-fast response times, we keep your business running smoothly 24/7/365.

    Quick Facts

    13 Verified Clutch Clients

    7 years in business

    Tools and Technology

    Microsoft Teams
    Slack
    Zoom
    Google Cloud Platform
    Google Drive
    AWS
    Salesforce
    OneDrive
    SharePoint
    Azure DevOps
    Microsoft Azure
    Tableau

    Commonly Asked Questions

    In today's fast-paced business environment, every minute of downtime counts. That's why IT GOAT guarantees lightning-fast response times backed by our 24/7/365 U.S.-based service desk. For critical issues, we commit to a 15-minute response time—and we consistently beat that benchmark. Our team resolves an impressive 92% of tickets on the first call, ensuring rapid resolution to keep your business running smoothly. With IT GOAT, you can trust that expert help is always just moments away.

    Our team is always eager to take on challenging projects that allow us to leverage our deep expertise in cybersecurity, cloud solutions, and managed IT services. We're particularly interested in opportunities to help businesses strengthen their security posture, achieve compliance with industry regulations, optimize their technology infrastructure, and drive digital transformation. Whether you need a comprehensive IT strategy, a seamless cloud migration, or 24/7 support from our certified experts, we're ready to deliver tailored solutions that push your business forward.

    At IT GOAT, we measure success by the tangible results we deliver for our clients. We track key metrics like: - 99% client satisfaction rating and 92% first-call resolution rate, reflecting our commitment to exceptional service. - 35% average reduction in client IT costs and 50% boost in operational efficiency, demonstrating the business value we provide. - 100% compliance rate across 1,000+ successful audits for frameworks like HIPAA, NIST, and SOC 2. - 50% reduction in cyber risk through our proactive security measures and rapid incident response. Ultimately, we define success by our ability to help you leverage technology to achieve your business goals—whether that's enhancing security, improving productivity, enabling growth, or all of the above. When our clients thrive, we know we've done our job.

    Our proactive IT maintenance plans are designed to keep your systems running smoothly, minimize downtime, and prevent issues before they impact your business. Key components include: - 24/7 monitoring and alerting to identify and address potential problems early. - Regular system health checks, updates, and patch management. - Automated backups and disaster recovery measures to protect your data. - Security assessments and ongoing threat prevention (e.g., firewall management, antivirus, email filtering). - Network performance optimization and capacity planning. - Detailed reporting and strategic guidance from your dedicated account manager. We customize our plans based on your specific infrastructure, compliance needs, and business goals. With proactive maintenance, you can avoid costly disruptions, improve system reliability, and free up your team to focus on core objectives. Our certified experts work behind the scenes to continually optimize your IT environment and deliver the support you need to thrive.

    At IT GOAT, we understand the unique cybersecurity challenges small businesses face. From phishing scams to ransomware attacks, the threat landscape is constantly evolving—and the consequences can be devastating. That's why we've developed a comprehensive, multi-layered approach to cybersecurity tailored specifically for small businesses. Our expert team proactively monitors your systems 24/7, identifies and mitigates vulnerabilities, and provides ongoing employee training to strengthen your first line of defense. With IT GOAT in your corner, you can focus on your business goals while we focus on keeping your data and reputation safe.

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    13
    Overall Review Rating
    4.7
    Source
    Clutch
    Last Updated
    August 13, 2025

    Business Entity

    Business Entity Name Mercury Managed Services, LLC
    Source Texas Comptroller of Public Accounts
    Jurisdiction of Formation Texas
    Date of Formation May 30, 2018
    Status Active
    Last Updated November 2, 2021
    ID 0803030104

    Credit Report Results

    International Credit Risk Assessment Low Risk
    Source Creditsafe
    Last Updated January 1, 2022
    Learn More About The Clutch Verification Process

    Locations (9)

    Lyndon B Johnson Freeway West Dallas, TX, United States 75244

    10 - 15

    Contact IT GOAT

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