IT-Geeks

BACKGROUND

Please describe your company and position.

I am the owner of Kinks & Quirks LLC

Describe what your company does in a single sentence.

Ecommerce gift, decor, and accessories company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• new theme
• website optimization

SOLUTION

How did you find IT-Geeks?

Referral

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I couldn't be happier with the work IT Geeks did on our website. Our old site was a clunky mess, and they transformed it into two sleek, professional platforms that perfectly represent our brands.

The entire process was smooth from start to finish. The IT Geeks team was incredibly responsive, knowledgeable about Shopify, and always professional. They met the project deadline without sacrificing quality. I'm truly impressed with their work and would highly recommend them to anyone looking to revamp their website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

IT Geeks transformed our outdated website into two modern, effective platforms that perfectly represent our brands. Their impressive turnaround time and ability to address our numerous website concerns exceeded our expectations.

The team was incredibly knowledgeable about Shopify and always professional. We're thrilled with the outcome and would wholeheartedly recommend IT Geeks to anyone seeking a website overhaul.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We communicated through Basecamp and communicated on a daily basis. They always replied very quickly to any questions or concerns...and they always fixed the issues.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

They were quick to reply and very knowledgeable about Shopify.

Are there any areas for improvement or something IT-Geeks could have done differently?

No, I am very happy with their services. I have recently hired them again for ongoing assistance.

BACKGROUND

Please describe your company and position.

I am the Owner of createdbybarbara

Describe what your company does in a single sentence.

createdbybarbara offers meticulously crafted original artwork using premium materials, providing discerning collectors with exceptional, timeless pieces at thoughtful prices for their homes and businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Combine two HTML codes to make one code
• Centering the business seals from these codes on the bottom of my web pages

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Company values aligned

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

There was an HTML code for each business seal, PGCC and BBB, that I wanted just above the Quick Links section of each page on my website. When I uploaded the two business seals, the position of the PGCC seal was centered, the position of the BBB seal was underneath the first seal, and was positioned way left with no space around it.

ITGEEKS modified the custom Liquid code to position the PGCC and BBB seals next to each other on my website. Each page of the website exhibits the seals just above the Quick Links section.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ITGeeks kept me informed and performed the work perfectly the first time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ITGeeks kept me informed and performed the work perfectly the first time.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their professional, prompt, clear, and concise communication and speedy service.

Are there any areas for improvement or something IT-Geeks could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the Owner of demitasse.

Describe what your company does in a single sentence.

We offer a unique vriety of gifts from eco/socially conscious makers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Update our Shopify Site to Shopify 2.0
• Update our Shopify Theme
• To bring more clients to the website

SOLUTION

How did you find IT-Geeks?

Shopify

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

The team at IT Geeks is in the midst of improving our SEO by upgrading our Shopify and Impulse programs to the most recent versions. Although they are only half way through, my SEO has improved and we are getting orders on a regular basis again. Before they began improve the SEO, online orders were rare. We're actually getting more sales than ever before- multiple sales a day. 

It's often difficult to gauge your monetary return while working with freelance-like companies. The ROI has been signifcant and immediate. I also enjoy interacting with the guys at IT Geeks. David is always prompt in replying, keeps me up to date on the progress of the project and is always professional and very polite. Working with David and IT-Geeks is the best thing I could have done for my small business right now.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcome is what every business owner wants to see- an increase in online sales that resulat in dollars being deposited into our checking account. Our online orders are up 222% according to Shopify- and people are buying a range of items.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• They seem to work steadily on the project. 
• David emails me regualry with updates and any questions he may have. 
• He appreciates feedback and is always prompt to reply to one of my emails. 
• They are about halfway through with the project and everything is running on time.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

The fact that they delivered what they said they would- an increase in SEO (resulting in more online sales.) I hoped they would, but the fact that online sales have increased so quickly is surprising.

Are there any areas for improvement or something IT-Geeks could have done differently?

Not that I can think of. They seem to be very good at what they do.

BACKGROUND

Please describe your company and position.

I am the Founder and CEO of ONLE ORGANICS

Describe what your company does in a single sentence.

ONLE ORGANICS is a brand focused on education and quality gut health supplements for women and children. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Rebuild website to make it more functional for customers.
• Raise conversions, average sale amount and retention rates.

SOLUTION

How did you find IT-Geeks?

Shopify

Why did you select IT-Geeks over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Geeks took my vision and turned it into a real life website. The work they did is comparable to moving a brick and mortor store from the subburbs to right down town mainstreet. They transformed my website from being very basic and rather clunky to absolutely beautiful, expremely customized and very functional. 

They redesigned my entire website, added chat features, optimized the SEO of my store, customized a subscription app to meet my businesses needs, rebuilt my quiz and made it much more functional. They optimized my menu, the organization of my aritcles and added really strong and strategic upsells. All around, they improved my store by a million. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everything we had hoped for happened. Conversion rates are higher, the average cost per order is up and customer retention is already better.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were absolutely amazing and went above and beyond in every way. The communication was always prompt and every single part of the project was done in a very timely manner. Every request I made was completeled with ease and efficiency. 

What was your primary form of communication with IT-Geeks?

Virtual Meeting

What did you find most impressive or unique about this company?

The communication and understanding is far beyond any service experience I have every recieved. I am so grateful to have a go to contact for any future website needs I have. Because again, they went above and beyond in everyway. There was never a request that wasn't understood or completed. 

Are there any areas for improvement or something IT-Geeks could have done differently?

None. IT GEEKS is a dream company to work with. I wouldn't change a single thing about my expeience with them. It was worth every penny and more. 

BACKGROUND

Please describe your company and position.

I am the Executive of Service 10 Apparel

Describe what your company does in a single sentence.

Selling automotive apparel that is a fusion of fashion and an appreciation for vehicles that have changed the landscape of driving forever

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Troubleshooting website. 
• Addressed key issues we had that was not to our liking on our website on both mobile and desktop. Understood our issues very well and was attentive in helping us through the journey by calling us and giving us daily updates with transparency

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Addressed key issues we had that was not to our liking on our website on both mobile and desktop. Understood our issues very well and was attentive in helping us through the journey by calling us and giving us daily updates with transparency 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fixing all the bugs and issues we had with our website to allow a smooth experience for users. The work is succesfully delivered and we are happy with the results

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on promises and were incredibly responsive and understanding of our needs. We have scheduled calls to go over the discussion and chats to make sure we are aligned.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing as of noew

Are there any areas for improvement or something IT-Geeks could have done differently?

Could be a bit better at understanding our requirements. Sometimes we had to clarify things that were thought were quite self explanatory
What advice do you have for clients with similar needs to yours?
Highly recomenneded

BACKGROUND

Please describe your company and position.

I am the Owner of ImmuneBoostNaturals.com

Describe what your company does in a single sentence.

Promotes natural health supplements and supplies to support detoxing, immunity, and parasite cleansing. Sells a full line of CellCore Biosciences products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• N/A

SOLUTION

How did you find IT-Geeks?

Shopify Expert area

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Had the most customer ratings.

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT Geeks helped me hide the prices for one of my product lines so I am compliant with the brand requirements. The also helped with user navigation by adding information on how people need to log in to see price and add to cart button. The offered me an affordable price. The helped migrate this custom coding to my latest theme version. They offered superior technical and customer service. They understood my needs easily. The work was quickly completed. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They completed the task quickly and understood my request quickly. The price was affordable. They communicated clearly with me.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything was completed in less than 2 days. I was amazed. I only needed to communicate my needs once and they quickly understood what I needed. 

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed by how fast they deliver the technical services and how easy it is to communicate with them. I'm also impressed by how quickly they understand the customer's needs and request.

Are there any areas for improvement or something IT-Geeks could have done differently?

I was completely happy with IT-Geeks' service.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Aureus Product Innovations, Inc.

Describe what your company does in a single sentence.

Manufacture and sell a consumer product.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Create a new app for our reminder system

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Close to my geographic location

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Built and integrated a custom application into our website for sending email reminders at specific intervals and making them editable by us and the end consumer.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have an application that is exactly what we wanted and every step of the way they answered our questions, took our calls, and changed everything we requested as we discovered what needed to be tweaked as we went.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered in a timely manner, all emails were responded to quickly, all requests for a call were scheduled immediately. If our project manager was going to be out of office, we got an email several days before to warn us of this fact so we were prepared and knew who to contact if we needed to.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're helpfulness for any general question, even if it doesn't involve the project directly. They're always willing to listen and offer their knowledge on any subject, even if it is not on the specific project we are working on.

Are there any areas for improvement or something IT-Geeks could have done differently?

Not that come to mind at this time.

BACKGROUND

Please describe your company and position.

I am the Creative Manager of From The Forest®

Describe what your company does in a single sentence.

From The Forest, LLC is renowned for our innovative approach to manufacturing engineered hardwood flooring and wall panels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Redesign the look and feel of our websites
• Redevelop the functionality of our product page to ensure an easy user experience

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

High ratings

How many teammates from IT-Geeks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal was to redesign 3 websites

1. Re-design our homepage, Collection page, and product page
2. We needed a custom calculator for our product page
3. We needed a better product filter for our collection pages.
4. For our B2B site, we needed a landing page for customers to login or sign up.  We also needed a custom testimonial section for company testimonies.
5. We needed the pricings of our carton products to have custom square foot pricings that dynamically puts from number of square foot in a box with the pricings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Tasks were organized using Kanban cards, which were moved to the "done" column upon completion.
• After each task was completed, we received a demo or preview of the final product to review and approve.
• We held weekly meetings to provide updates on current tasks, review completed work, and discuss any issues causing delays.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During the initial meeting, the project was estimated to take 45 days. However, the actual completion time extended to 1 year and 3 months across all three sites. While the project managers demonstrated exceptional skill and knowledge and were capable of handling any request, the delivery times were inconsistent. I had the opportunity to work with several project managers. The most recent ones were particularly diligent, consistently staying on task and delivering their work promptly.

What was your primary form of communication with IT-Geeks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by IT-Geeks' exceptional skill and knowledge, very talented and can handle any request.

Are there any areas for improvement or something IT-Geeks could have done differently?

• I believe that adopting an agile approach and dividing the projects into Sprints would enhance delivery times. Adapt the agile process to implement weekly sprints, allowing clients to consistently monitor progress.
• Additionally, communication could be improved. When issues arose with the first two websites after publication, the project manager was unresponsive to messages.
• Pay close attention to small details and proactively address minor issues, rather than waiting for the client to request these changes.

What advice do you have for clients with similar needs to yours?
It's beneficial to have a clear vision of how you want your website to function and look. Conduct some research, explore other websites, and share examples to give the developers a better understanding of your preferences. They are skilled and knowledgeable and can bring your vision to life. If you don't have a specific idea, they can create mock-ups and build the website from scratch.

BACKGROUND

Please describe your company and position.

I am the Office Manager of KAI COLLECTIVE

Describe what your company does in a single sentence.

Fashion eccomerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

website maintanace

SOLUTION

How did you find IT-Geeks?

Online Search

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Adam helped us implement a checkbox system to let customers have the option of adding a free tote bag to their order, whcih would translate onto the packing slip of our orders. This way we do not waste the tote bags or give multiple to customers who do not need one. 

We also needed to integrate a statement onto our Aftership returns app stating this and that if you return your whole order, and keep the tote bag you will be charged for this. This involved creating custom code for the app and the shopify basket. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Adam was very responsive and completed all changes and improvements in a timely manor, and was very helpful with underdtanding our needs. The outcome was perfect and exactly what we asked for. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Adam delivered timely after having to complete a few design changes depedning on our choices, and each time he completed this and communicated extremley well. 

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their communication and professionalism.

Are there any areas for improvement or something IT-Geeks could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the V.P. of Americh Corp.

Describe what your company does in a single sentence.

We are a leading manufacture in the United States of luxury crafted bathtubs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT-Geeks to accomplish?

• Design a custom page for our website using metadata.

SOLUTION

How did you find IT-Geeks?

Shopify App Delvelopers

Why did you select IT-Geeks over others?

• High ratings
• Pricing fit our budget
• Comprehension

How many teammates from IT-Geeks were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our product is complicated, customizable with over 10K SKU's it is very challenging. We needed to show our product in a way that makes it easily understandable for the consumer, a dealer, a designer etc.. They only way to achieve this was via Metadata. ITGeeks designed a custom product that is used for all our products. The many levels of variants and options was made possible to display all the proper info when variants change.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For anyone to comprehend our product and to have the ability to lay it out in one meeting is remarkable. We were afraid that this was never going to happen as someone had to grasp what was going in order to produce anything. That alone was what sold us from day one. To be able to complete the work in a timely manner shows their ability to maneuver through many types of services that they offer. These two factors is a measure for success in our eyes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication throughout project was stellar. Our project manager was fantastic in communicating and answering our questions, friendly, professional and knowledgeable. The project was delivered on time which was huge. There was a mutual respect of each others time and an understanding of requests that were being asked. It was a pleasant experience even knowing the amount of work involved.

What was your primary form of communication with IT-Geeks?

Email or Messaging App

What did you find most impressive or unique about this company?

Again, comprehending the scope of work was so important. Communication as well. Both could not have been any better. Everything flowed, how they showed us with video on how to do certain things, always keeping us updated where and when things will be completed.

Are there any areas for improvement or something IT-Geeks could have done differently?

Always room for improvement. Nothing major just tightening up on certain things is all that needs to be mentioned. Yes, communication was impeccable but maybe a little more explanation with a little more detail in certain areas where things get a little more tricky. Metadata is new to us and very powerful. Just took us a little while to comprehend how it all went together. Answering each question directly I would say is helpful when there is lots going on. This was done most of the time. There were a few times we had to really comprehend the answer if there were multiple questions being asked. All in all they did an amazing job.