Name: ISOutsource
Address: 19119 North Creek Parkway STE 200, Bothell, United States, WA, 98011, US
Telephone: 8002402821
Price range: $150 - $199
Rating: 4.6

Happy. Productive. Supported.

ISOutsource is a one-stop flexible end-to-end IS consulting and support solutions provider. Our mission is to provide outsourced technology support and technology consulting services that leave you feeling happy, productive and supported. As one of our valued clients, you will experience highest standards of professionalism and customer service.

Min project size
$1,000+
Hourly rate
$150 - $199 / hr
Employees
50 - 249
Locations
Bothell, WA
Year founded
Founded 1992
Languages
Timezones

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.6 /5

What Clients Have Said

ISOutsource is noted for good value and budget-friendly pricing, with clients highlighting clear cost estimates and timely project delivery. However, some reviews mention underestimations in project budgeting, suggesting room for improvement in cost accuracy.

This summary is based on verified Clutch reviews.

Most Common Project Size

$200,000 - $999,999 based on 1 review

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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ISOutsource Review Insights

Overall Review Rating

4.6

Quality 4.8
Schedule 4.9
Cost 4.6
Willing to Refer 4.9

Top Mentions

Review Highlights

Strong IT and Security Policies

Clients praised ISOutsource for establishing robust IT and security policies, transitioning to Microsoft Teams calling services, and developing SharePoint sites, resulting in reduced downtime and reliable support.
Areas for Cost Estimation Improvement

One client suggested that ISOutsource could improve their project budgeting, as there were occasional underestimations of time and cost, indicating room for refinement in financial planning.
Long-Term Client Relationships

Several clients noted long-term relationships with ISOutsource due to their consistent performance and close geographic proximity, fostering trust and satisfaction.
Reliable Audit Assistance

ISOutsource's assistance in governance, risk, and compliance projects made yearly audits easier for clients, resulting in fewer remediation items and streamlined processes.
Successful IT Infrastructure Projects

ISOutsource successfully implemented IT infrastructure projects, including virtual servers, large file storage solutions, and cloud computing features, ensuring robust continuity and uptime.
Effective Project Management

ISOutsource delivered clear project scopes, timelines, cost estimates, and team roles, completing projects on time and within budget, thereby meeting client expectations consistently.

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ISOutsource Reviews

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Back Office Outsourcing Business Continuity Management Other IT Consulting and SI
Confidential
Apr. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

''I'm very happy with how everything has been handled.''

Sep 11, 2023

Department Manager, Total Benefit Solutions

Anonymous

Medical
Bellevue, Washington
51-200 Employees
Online Review
Verified

An insurance solutions company has hired ISOutsource for government compliance services. Their tasks include vendor audits, policy and process reviews, risk management, and incident response, among others.

ISOutsource's work makes the client's yearly audits easier to complete. ISOutsource has a knowledgeable, punctual, and responsive team. The client also praises the team's balance between taking care of the job and letting their clients complete the tasks themselves.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a department Manager at Total Benefit Solutions

Describe what your company does in a single sentence.

Insurance Third Party Administrator and General Agent

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ISOutsource to accomplish?

Governance, Risk, and Compliance

SOLUTION

How did you find ISOutsource?

We already used them for IT

How many teammates from ISOutsource were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The GRC team assists us with our annual compliance project which includes with deliverables we need to remain in compliance for our yearly audits. This includes but is not limited to our annual vendor audit, policy and process reviews, risk management, Incident Response, Business Continuity, and Disaster Recovery testing, penetration test, and self-assessment. They also assist us with our audits.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our yearly audits are easier to complete with very few or no remediation items.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our GRC project manager is highly knowledgeable and responsive. Items are delivered on time with little need for follow up.

What was your primary form of communication with ISOutsource?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Our GRC project manager is excellent at finding a balance between teaching you what you need to know and allowing you to take over and complete things yourself and being an excellent resource and completing things for you.

Are there any areas for improvement or something ISOutsource could have done differently?

Since this project repeats each year, it's a bit hard to judge. We adjust the project slightly with what hours get assigned to what buckets based on what we learned from the prior year. Overall, I'm very happy with how everything has been handled.

RATINGS

5.0

Cybersecurity IT Managed Services Other IT Consulting and SI
Confidential
Dec. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"We're lucky to work with ISOutsource."

Jul 29, 2024

Dir. of Admin & Executive Operations, Nonprofit Job Program

Anonymous

Other industries
Seattle, Washington
501-1,000 Employees
Phone Interview
Verified

ISOutsource is a nonprofit job program's managed IT services provider. The team has set up the client's Microsoft Calling Plan on Microsoft Teams, offers help desk support, and writes IT and security policies.

ISOutsource's work has led to a reduction in the client's downtime. The team delivers products that meet the client's expectations and recommends great resources. ISOutsource is responsive and meets with the client once a week. The team is always on top of timelines and stays on budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I oversee IT at a social enterprise nonprofit organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ISOutsource?

We were in need of changing our managed IT services provider.

SOLUTION

What was the scope of their involvement?

Desktop support, special projects, security monitoring, policy writing, employee onboarding and offboarding from an IT perspective, and more through weekly onsite visits and daily remote support.

What is the team composition?

The team includes support techs, system engineers, senior system engineers, rapid response engineers, solutions architects, and principal consultant.

How did you come to work with ISOutsource?

My organization began partnering with ISOutsource prior to my joining the company.

How much have you invested with them?

I prefer not to disclose this information.

What is the status of this engagement?

Ongoing

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The engagement has allowed my organization to establish strong IT and security policies, transition from physical phones to Microsoft Teams calling services, develop SharePoint sites, provide reliable hardware and software support to staff, and much more.

How did ISOutsource perform from a project management standpoint?

For each project, they provided a clear scope, timeline, accurate cost estimate, and outline of team roles, and they completed the project timely and on budget.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

David (Managing Governance, Risk Management & Compliance Consultant, Project Management Officer Manager) is amazing and helps us write policies. He also helps with our self-assessments. Jeffrey (Engineer, Productivity Apps Specialist) is impressive, too, and used to help with in-person support before he was promoted.

What did you find most impressive about them?

Having a principal consultant assigned as our main point of contact has been invaluable. Especially when a time-sensitive issue arises that requires immediate assignment to a specialist.

Are there any areas they could improve?

It has been clear that ISOutsource continuously works to improve their services. I don't have any to offer here.

Do you have any advice for future clients of theirs?

I suggest having a main point of contact that understands your organization's mission and needs.

RATINGS

5.0

IT Managed Services IT Strategy Consulting
Confidential
May - July 2023

4.0

Quality: 4.5

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"They respond in a timely manner and keep our team notified about their progress."

Aug 8, 2023

IT Manager, Architectural Design Company

Anonymous

Other industries
Seattle, Washington
51-200 Employees
Online Review
Verified

An architectural design company hired ISOutsource to design their new server room's network. This involved network diagramming, access point evaluation, and more. The team also managed equipment procurement.

Thanks to ISOutsource, the client successfully moved their server quickly. The team delivered tasks on time, and the network became accessible right after the move. Their members were responsive and kept the client updated about their progress. Overall, they were flexible and achieved great results.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the IT Manager of a design company

Describe what your company does in a single sentence.

Our company provides architectural services, with two offices located in the Pacific Northwest, specializing in architectural design, planning and interiors for student housing, healthcare and educational spaces.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ISOutsource to accomplish?

Networking design for new server room
Facilitate server room equipment move from existing location to new location.
New printer deployment
Assist with AV vendor coordination
Brainstorm and implement remote laptop storage system.
Facilitate setup of internet service in new office space.

SOLUTION

How did you find ISOutsource?

Long time relationship with them

Why did you select ISOutsource over others?

Close to my geographic location
Pricing fit our budget
Long working relationship

How many teammates from ISOutsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ISOutsource managed the equipment and network infrastructure move from our existing office space to the new office space. This included network diagramming, wireless access point evaluation heat mapping, server room space programming, cooling load analysis, coordination with AV vendor, and management of procuring a new internet service while also troubleshooting secondary service options due to delays from service providers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We did this move over the duration of a weekend and had service back up and running Monday morning for staff to access the network.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered on time. Our staff were able to access the network on time after the move. They respond in a timely manner and keep our team notified about their progress.

What was your primary form of communication with ISOutsource?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

When dealing with another company for AV installation, ISOutsource stepped up coordination with this company to assist in bridging the gap in getting their equipment connected to our network. ISOutsource rolled with many unexpected changes from them and helped us get to the point of a great end result.

Are there any areas for improvement or something ISOutsource could have done differently?

I would say ISOutsource could improve on its project budgeting. They underestimated the time and sometimes the quantity cost for portions of this project.

RATINGS

4.0

Cloud Consulting & SI Cybersecurity IT Managed Services IT Strategy Consulting
$200,000 to $999,999
Jan. 2016 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 5.0

Willing to Refer: 4.5

''We're overall happy with the support they have provided us over the many years working with them.''

Aug 30, 2023

VP Operations, Presage Biosciences, Inc.

Jason Frazier

Other industries
Seattle, Washington
11-50 Employees
Online Review
Verified

A medical device company has hired ISOutsource for IT infrastructure and development. They've designed and built a server with file-sharing functionalities, cloud computing features, and cloud backup solutions.

ISOutsource has successfully implemented robust virtual servers for file-sharing and file-storage tasks. ISOutsource delivers on time and is responsive to the client's requests. The client also praises the team's smooth, supportive, and committed approach.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the VP Operations of Presage Biosciences, Inc.

Describe what your company does in a single sentence.

Biotech Medical Device company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ISOutsource to accomplish?

Design and Build IT infrastructure
Oversee daily IT support

SOLUTION

How did you find ISOutsource?

Referral

Why did you select ISOutsource over others?

Close to my geographic location
Pricing fit our budget
Good value for cost

How many teammates from ISOutsource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Designed and built current server and fileshare infrastructure for large data. implemented cloud computing solutions and cloud backup solutions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful implementation of virtual servers and large filestorage solutions.
Robust server and fileshare continuity and uptime for all users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Solid project management.
Delivered items on time.
Always responsive to our needs.

What was your primary form of communication with ISOutsource?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Easy to work with.
Good support from dedicated account managers.
Genuinely interested in supporting our business and setting us up for long term success.

Are there any areas for improvement or something ISOutsource could have done differently?

None at this time. We're overall happy with the support they have provided us over the many years working with them.

RATINGS

4.5

Showing 1-4 of 4 Reviews

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Learn More

Verified Client Reviews: 4

Overall Review Rating: 4.6

Source: Clutch

Last Updated: July 29, 2024

Business Entity

Business Entity Name	DAH Corporation
Source	Washington Corporations and Charities Filing System
Jurisdiction of Formation	Washington
Date of Formation	April 11, 1996
Status	Active
Last Updated	July 29, 2023
ID	601704928

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

Locations (3)

19119 North Creek Parkway STE 200 Bothell, WA, United States 98011

76 - 100

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ISOutsource

Happy. Productive. Supported.

1 Language that we service

1 Timezone that we service

3 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

ISOutsource Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Strong IT and Security Policies

Areas for Cost Estimation Improvement

Long-Term Client Relationships

Reliable Audit Assistance

Successful IT Infrastructure Projects

Effective Project Management

Reviews mentioning:

ISOutsource Reviews

Government Compliance Services for Insurance Solutions Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Services & Phone System Support for Nonprofit Job Program

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Server Room Migration for Architectural Design Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Infrastructure Dev & Support for Medical Device Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Location

Locations (3)

Contact

Connect with ISOutsource on Social

Connections