Intetics Inc.

BACKGROUND

Please describe your company and your position there.

I’m a product manager at a publishing and learning software company. I am responsible for content strategy, contractor and vendor relations, and product development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intetics Inc?

We hired Intetics to help us with content acquisition and development and to build custom software solutions that are compatible with our content.

What were your goals for this project?

I needed an agile, collaborative partner table to work with oftentimes ambiguous or limited specs. By engaging with Intetics, I hoped to mitigate inefficiencies in our publishing workflow. Our main objective is to reduce the time it takes to bring new and updated information to the marketplace.

SOLUTION

How did you select this vendor?

During the RFP process, I solicited a proof of concept. I interviewed Intectics’ past clients, as well.

Describe the project in detail.

Our methodology involves discovery meetings and requirements gathering sessions for each new endeavor. We tested conversions followed by multiple rounds of QA. The results of QA reviews and feedback formed the basis for our custom tool’s functional specs.

Our iterative development process and feedback loop continuously improve our data structure. Using this methodology also serves to enhance the tools we use to refine content.

What was the team composition?

Intetics assigned us a project manager, content strategist, and three developers who work closely with editorial subject matter experts. This team collaborates with our internal QA team and two of our in-house developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

An editorial update before we hired Intetics followed a two-year cycle. With Intetics help, we’ve vastly improved both the quantity and quality of our published content and reduced the typical publishing cycle to about 6-8 months. Thanks to our mutual efforts, we now publish more material faster and at a lower cost.

How effective was the workflow between your team and theirs?

Intetics role is a critical part of our workflow. They’ve proven to be agile, highly collaborative, and very responsive.

What did you find most impressive about this company?

Intetics Inc.’s engineering solutions have always proven efficient, stable, and easy to integrate within our internal workflows. They have also been highly adaptive and willing to pivot to changing requests on our part.

Are there any areas for improvement?

There probably are, but one of the main reasons I enjoy working with Intetics is their ability to generate creative ideas and smart solutions for process improvement.

BACKGROUND

Please describe your organization.

Bizzuka is a web design agency offering custom web development and design to commercial and nonprofit clients.

What is your position?

I'm the founder and chief executive officer.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Intetics?

We were building a new application in the mobile notification space. This was a significant undertaking, as no existing product handled notifications and messaging distribution the way we envisioned. Our goal was to build a niche product that helped companies and entities with a distributed workforce or membership communicate important messages to their constituents quickly and efficiently. We wanted our clients to reach their recipients on any device that they preferred, while ensuring priority delivery that didn't get lost in email clutter or spam filters. Our company is headquartered in Lafayette, Louisianna, with a population of slightly more than 200,000. Finding qualified developers in this area is extremely challenging for us because the unemployment rate in the Lafayette technology sector is less than .5%. Qualified developers are well situated with good jobs, so scaling quickly to build a product of this magnitude is quite literally impossible in our region. Because of this, we knew that we had to go elsewhere to find the right resources. 

SOLUTION

Could you describe the scope of their involvement in greater detail?

During the course of the project (almost 2  years) we scaled almost instantaneously from two developers to about 12 developers and QA specialists and then back down to two again toward the end of the project. They were responsible for the majority of the technical elements, but also supported us when it came to implementing our desired visual design. We managed the project directly and basically took the project from discovery and requirements gathering all the way through development, testing and deployment. 

How did you come to choose Intetics?

We met the folks of Intetics at an Inc 5000 conference in New Orleans. After a few discussions and reference checks, we engaged them to help us build our new product.

RESULTS & FEEDBACK

Could you share any statistics, metrics or user feedback from this engagement?

I don’t have metrics that could be used to quantify anything they did other than that we thought they did a fine job. We’d get our customers to give us feedback, and we’d fix any bugs and make changes based on their feedback. The guys at Intetics were really good at listening to our ideas and then providing feedback on how to do things better. At the end of the day, with their help, we developed a superior product. There were never any major defects like a security issue; whenever something went squirrelly it was fixed quickly. 

Were you satisfied from a project management perspective?

We were extremely pleased with the caliber of talent Intetics put on our team. The project went smoothly, and the final, underpinning technology is robust, stable and impressive.

We were developing a new product, so the project began with just an original line of code. They introduced us to the agile software development methodology and we would fix any bugs there were along the way. We oversaw the whole project, but they had a project manager and all the developers, so they were fairly self-contained.

We never had any problems with their responsiveness or delayed work. We met with them every morning at 6:30. They were in Ukraine, so we had a nice three hour overlap with them. If something came up, we could fix it in real-time, and it was a very efficient process.

We used Google Hangouts to communicate with them through video conference, and that was critical for us, because we could see everybody on screen. It brought a personal element to it, far better than email communication.

Is there anything that distinguishes Intetics from other providers?

These guys had all of the expertise, and when we said we needed a designer, they were able to get a high-caliber designer within a week and put him on the team. We needed a really sophisticated engineer, and we got a really good engineer quickly.

The quality of Intetics’s engineers and their designers and the speed at which we got them on our team made them a better choice than any company we’ve tried before. They just gave us the ability to ramp up and ramp down really quickly, and we did that multiple times throughout the project. They really became part of our family and our team. Their work was cost effective without sacrificing quality or expertise.

In hindsight, are there areas in which they could improve, or things you'd do differently?

Honestly, I can’t really point to anything. There wasn’t a weak person on the team. Intetics was actually disappointed that they couldn’t give us their top iOS engineer. But the junior guy that they gave us in a matter of three weeks was every bit as good as the top guy, and he wasn’t as expensive either. So I don’t have improvements for these folks. 

BACKGROUND

Could you briefly describe your organization?

I’ve been involved in multiple technology startups, often under the name Binary Parcels, Inc., which that helps companies build out their technology infrastructure.

What is your position?

I’m the owner and founder.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges that you were attempting to address when you first approached Intetics?

The earliest projects involved building a basic Web presence, and through the years, the projects have grown in complexity and value. I’ve continued to work with Intetics on multiple different projects for multiple different clients.

SOLUTION

Could you describe the scope of their involvement in greater detail?

It’s mostly technical labor services. They have assisted and recommended in the design and architecture of solutions, but largely it’s IT [information technology] labor services. Most of their work is custom development and testing. I have limited technical knowledge and need to be able to leverage theirs in tandem with design and strategy.

How did you select Intetics as your solution partner?

I’ve known Intetics since before they were even called that, [back when] they were called Web Space Station. So, it’s been quite a long time. We’ve continuously collaborated on projects for 15 years or so.

When was the most recent project completed?

I wouldn’t say we ever really complete a project, per se. We complete certain development phases, but their involvement is ongoing. We rely on them heavily as an extensive of our development capabilities.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

We’re either running private businesses, or acting as a solutions provider for commercial companies and, in both cases, we’re unable to disclose exact sort of results. I can tell you that we find the work and the relationship of clearly higher quality and consistency than other providers in the marketplace. So, that would explain why that relationship has gone on for nearly 15 years. Feedback from these various end-users and stakeholders has always remained positive, which is very impressive when you consider all the projects that they’ve been involved with.

When working with Intetics, is there anything you’d consider unique about their strategic approach or development methodology that distinguish them from other vendors?

They seem to have a much lower turnover than other IT groups, which probably means that they’re considered a better employer, and the folks that work there are more satisfied, as opposed to other entities. There are people that I’ve known for the entire span of those 15 years that have been working there. I’d say that also makes them easier to work with because you aren’t always getting new developers and leads on your project that have little or no background experience with your challenges.

In retrospect, are there areas in which you think they could improve as a service provider?

Sometimes, the communication from the project manager is inconsistent, based on the individual. If there were some guidelines as to how the project managers communicated status and what have you, that might be beneficial. But, like I said, it really depends on the individual because we’ve had great project managers in the past, and then less than desirable ones, too. That’s the only real recommendation I could make, based on my experience.

BACKGROUND

Please describe your company and position.

I am the Chief of Staff of a DevSecOps solutions company

Describe what your company does in a single sentence.

We build DevSecOps solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intetics Inc. to accomplish?

• Staff Augmentation for CI/CD Development Organization

SOLUTION

How did you find Intetics Inc.?

Other

Why did you select Intetics Inc. over others?

Other

How many teammates from Intetics Inc. were assigned to this project?

30

Describe the scope of work in detail. Please include a summary of key deliverables.

Intetics Inc. provided software development services supporting all our major business units. The team provided full stack development and testing alongside our team of full time engineers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Intetics has been a great partner for our hiring needs in the eastern European region especially in Ukraine. They have been a reliable partner, providing the support we need for our contracting needs. They are very responsive to our changing needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They seem to adapt to our modes of communication pretty well. Which happens to be Slack and email. In this case.

What was your primary form of communication with Intetics Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They supported their employees who spread across the rest of Europe. With very little disruption to work.

Are there any areas for improvement or something Intetics Inc. could have done differently?

In some cases they have brought on employees who had significant communication issues due to language barrier. It would help if they could train their employees in english language before they are onboarded.

BACKGROUND

Please describe your company and position.

I am the CFO of a financial services company 

Describe what your company does in a single sentence.

SaaS in the fintech industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intetics Inc. to accomplish?

• Automate financial algorithm
• Redesign UI

SOLUTION

How did you find Intetics Inc.?

Online Search

Why did you select Intetics Inc. over others?

Ability of Alexey to understand our project

How many teammates from Intetics Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We approached Intetics to fix a few areas in our financial software program. Once we understood the breadth of their experience, we hired them to redesign our entire program, enhance the UI/UX dashboard, and test new trading scenarios. Their team delivered, and continues to deliver on all fronts. They are trustworthy, hardworking, inventive and accomplished.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the project is entirely driven by how well the program performs. Through the collaboration with the Intetics team, our product performs better than ever.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager, KO, is incredible. He is the reason for the success of our project. He is ALWAYS available and helps with any time-sensitive issues with our program. He is extremely intelligent, patient and proactive. The members of the team are all incredibly valuable. Everyone has a very strong skill set.

What was your primary form of communication with Intetics Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team members

Are there any areas for improvement or something Intetics Inc. could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am an executive at Event Simpli

Describe what your company does in a single sentence.

Fundraising management software for nonprofit organizations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intetics Inc. to accomplish?

• Develop a prototype for our software application
• Develop the software

SOLUTION

How did you find Intetics Inc.?

Referral

Why did you select Intetics Inc. over others?

• High ratings
• Pricing fits our budget
• Good value for cost
• Referred to me

How many teammates from Intetics Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Intetics designed the user interface and logic for a clickable prototype of a custom web-based software application and paired mobile application. They also provided in detail the necessary components, timelines, and budgets for full development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A clickable prototype and development plan, timeline, and budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Intetics Inc. was incredibly responsive to my needs and requests. They also provide stellar guidance and suggestions on how to accomplish goals.

What was your primary form of communication with Intetics Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How responsive they were to requests and the guidance they gave. Their aesthetic design is also impressive.

Are there any areas for improvement or something {provider_name} could have done differently?

There were sometimes language/cultural challenges in communication as I was working with developers and designers in Belarus. However, the Intetics team was committed to fully understanding the situation and any extra effort needed actually helped make the project stronger as it clarired the goals for everyone.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a US based provider of cybersecurity solution and services. focused on enterprise and government sectors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intetics Inc.?

We hired Intetics to provide the development of certain components for our Vulnerability Management Solution

SOLUTION

How did you select this vendor and what were the deciding factors?

experience in technology stack and efficiently in communication

Describe the project in detail and walk through the stages of the project.

After a series of meeting and going through the current application, we developed a list of all requirements. Intetics provided estimations and documented deliverables

How many resources from the vendor's team worked with you, and what were their positions?

in total, 3:

• project manager
• designer
• QA manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

N/A

How effective was the workflow between your team and theirs?

The project manager has been effective in communicating throughout all phases of the work

What did you find most impressive or unique about this company?

Their responsiveness and pricing are impressive.

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

Sensely is a digital virtual assistant vendor providing healthcare and insurance services to patients and members worldwide. I am Sensely's Co-Founder and CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intetics Inc., and what were your goals?

We hired Intetics to support our mobile app development and backend. The goals were to create a highly differentiated, unique product at a reasonable price.

SOLUTION

How did you select this vendor and what were the deciding factors?

We talked with many different vendors and discovered that Intetics had a perfect combination of quality people, processes, and prices which were appropriate for our company to succeed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The product is constantly evolving and the Intetics team basically works with our own staff to keep our innovation moving forward.

How many people from the vendor's team worked with you, and what were their positions?

About 10 positions in total including mobile development, QA, DevOps, and backend development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

ongoing

Describe their project management style, including communication tools and timeliness.

Jira tickets are the most common form of assignment complemented by slack and email.

What did you find most impressive or unique about this company?

I am impressed with their flexibility, quality of their talent, and desire to get things done efficiently and on time.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

Saas Company, I am the owner

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire , and what were your goals?

We used them to undertaking testing and bug fixing as well as migrating our database.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them online when went out to a few different companies and we though they where best value.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Fully tested and producing ready Saas product

How many people from the vendor's team worked with you, and what were their positions?

There was 4 in the main team 2 developers one tester and the PM

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have not gone to market yet so to be confirmed

Describe their project management style, including communication tools and timeliness.

Their developers are deeply involved in the process. They're good at keeping us up to date, we have calls every 2 days.

What did you find most impressive or unique about this company?

We felt part of the team which was really good for transparency and alike.

Are there any areas for improvement or something they could have done differently?

At the start we just needed a bit more clarity around certain issues but this was rectified once we raised it