Could you share any statistics, metrics or user feedback from this engagement?
I don’t have metrics that could be used to quantify anything they did other than that we thought they did a fine job. We’d get our customers to give us feedback, and we’d fix any bugs and make changes based on their feedback. The guys at Intetics were really good at listening to our ideas and then providing feedback on how to do things better. At the end of the day, with their help, we developed a superior product. There were never any major defects like a security issue; whenever something went squirrelly it was fixed quickly.
Were you satisfied from a project management perspective?
We were extremely pleased with the caliber of talent Intetics put on our team. The project went smoothly, and the final, underpinning technology is robust, stable and impressive.
We were developing a new product, so the project began with just an original line of code. They introduced us to the agile software development methodology and we would fix any bugs there were along the way. We oversaw the whole project, but they had a project manager and all the developers, so they were fairly self-contained.
We never had any problems with their responsiveness or delayed work. We met with them every morning at 6:30. They were in Ukraine, so we had a nice three hour overlap with them. If something came up, we could fix it in real-time, and it was a very efficient process.
We used Google Hangouts to communicate with them through video conference, and that was critical for us, because we could see everybody on screen. It brought a personal element to it, far better than email communication.
Is there anything that distinguishes Intetics from other providers?
These guys had all of the expertise, and when we said we needed a designer, they were able to get a high-caliber designer within a week and put him on the team. We needed a really sophisticated engineer, and we got a really good engineer quickly.
The quality of Intetics’s engineers and their designers and the speed at which we got them on our team made them a better choice than any company we’ve tried before. They just gave us the ability to ramp up and ramp down really quickly, and we did that multiple times throughout the project. They really became part of our family and our team. Their work was cost effective without sacrificing quality or expertise.
In hindsight, are there areas in which they could improve, or things you'd do differently?
Honestly, I can’t really point to anything. There wasn’t a weak person on the team. Intetics was actually disappointed that they couldn’t give us their top iOS engineer. But the junior guy that they gave us in a matter of three weeks was every bit as good as the top guy, and he wasn’t as expensive either. So I don’t have improvements for these folks.