Intetics Inc.

BACKGROUND

Introduce your business and what you do there.

We are a contact lens manufacturer. I’m an IT developer and the project manager for all our contact lens applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intetics Inc.?

We wanted to create an e-commerce website for our customers.

SOLUTION

What was the scope of their involvement?

Intetics Inc. developed our online shop, which is highly unique and customized. It was made from scratch.

What is the team composition?

The was one person in charge of management, two programmers, and one or two testers. The team size oscillates from three to five people.

How did you come to work with Intetics Inc.?

We have a glass manufacturer for eyeglasses frames and they had worked with Intetics Inc. They claimed that they were happy with their e-commerce website, so I reached out to them. Their prices were fair and they already had experience with our industry, so we chose them for the project.

How much have you invested with them?

We've spent €100,00–€200,000 (approximately $121,000–$243,000 USD) so far. 

What is the status of this engagement?

The project started three years ago, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re not getting a large number of orders yet, but we know it will grow. Their work is good, and our customers use the e-commerce website.

How did Intetics Inc. perform from a project management standpoint?

Project management is fantastic, and the communication is efficient.

What did you find most impressive about them?

Their developers are very friendly, and they work very fast.

Are there any areas they could improve?

No, there’s nothing they need to improve. Sometimes our problems come from not defining things correctly from the start.

Do you have any advice for potential customers?

My advice is to try them out. They’re a fast-paced team that acts as a real partner. They’re also very open to addressing your concerns and excellent finding solutions.

BACKGROUND

Introduce your business and what you do there.

I am the senior product manager at Consensus, an automated demo experience for pre-sales reps. Users can create automated experiences that their sales teams can send out to prospects, providing earlier demos than traditionally available, as well as for qualification.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intetics?

Since most of our users utilize CRMs such as Outlook and Salesforce, we were looking for a team to work on integrations within our product.

SOLUTION

What was the scope of their involvement?

Intetics help build integrations with our tool into other systems, such as Salesforce, with the same type of functionalities and benefits for the users. They work in three lanes of projects simultaneously. They are currently working on a mobile application for our sales users to perform activities on their mobile device just as they would through the web application.

Since Salesforce is used by the vast majority of our accounts, it is our primary integration. They are also working on an architectural update in conjunction with our outsourced web developers for a web app. It will allow us to tie activities done in the web app to specific opportunities inside our users’ Salesforce account rather than through email. This will provide more precise analytics to show the impact of demos for specific opportunities.

The third project they’re doing is an email sequencing tool used by our client sales teams. They are working on direct automation outreach for demo invitation via direct email and email sequence templates to be setup and reused within Outreach. They also provide training and on-call support with clients who are setting up integration and have technical questions about integration configuration.

What is the team composition?

Maxim (Software Engineer) is the program manager and our main point of contact. He oversees the three main developers working on the three lanes of projects. We also have QA developers on the team.

How did you come to work with Intetics?

Someone in our company had worked with them previously and recommended them. We liked that they are located close to the web app development team we work with. We did an initial project, and we were pleased with their timeliness.

How much have you invested with them?

We’ve spent $250,000 so far. We have recently adjusted our contract to roughly $35,000 per month.

What is the status of this engagement?

We began working together around June 2020, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a positive impact in 5–7 new deals we’ve been able to close due to the fact that our app is listed within the Salesforce integration app exchange. We are constantly working to improve the app and have seen a few bugs here and there. However, the quality of their work is good overall.

How did Intetics perform from a project management standpoint?

They have strong product management that’s superior to our experience with other vendors. Intetics provides good insight on the progress and potential speed bumps, keeping us informed of any timeline changes. We communicate via Zoom chat.  We also have an integration bug channel within the chat. Maxim is extremely responsive, even outside of business hours.

What did you find most impressive about them?

Their project management is most impressive, and it sets them apart from their competitors; it’s the main reason we’ve continued working with them.

Are there any areas they could improve?

There are times we would like more direct access to the developers. It would help us understand a problem or an issue in some cases. Maxim is a bit overly protective of the developers at times, which can create a bottleneck when trying to resolve a concern.

Do you have any advice for potential customers?

Provide as much detail as possible to allow them to return with the strongest solutions.

BACKGROUND

Introduce your business and what you do there.

I’m the director of development & operations for an e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intetics?

We needed a partner to do some development work.

SOLUTION

What was the scope of their involvement?

They have done several development projects with us over the course of our engagement. We provide requirements and instructions for each project, as well as implementation requirements.

They develop software, do the testing, and also provide various operational support. The team also provides professional service support for transaction systems.

What is the team composition?

We are currently working with a team of about 14 people. This includes project managers, developers, a configuration team, and a QA verification team.

How did you come to work with Intetics?

One of the directors had worked with them previously. However, they were already working with the company when I came on board.

How much have you invested with them?

We’ve spent more than $1 million.

What is the status of this engagement?

We began working together around February 2009, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They are an important partner for us. We rely heavily on them as they do on us. Their developers are familiar and well-trained for our products and have shown themselves to be competent. Overall, the quality of their work is good.

How did Intetics perform from a project management standpoint?

We do monthly service reviews, going over any areas that need improvement. We also follow an Agile Scrum methodology. They go above and beyond to deliver what is promised within the set timeframes. We have daily Agile standups.

What did you find most impressive about them?

Their team members are quite experienced and instill a high level of confidence regarding their understanding of our processes. We have a good long-standing relationship with them, which has resulted in them being friends as well as partners.

Are there any areas they could improve?

No, there’s nothing specific to point out. Anything that needs improvement is covered in our monthly reviews.

Do you have any advice for potential customers?

Intetics has a competent and reliable team that will deliver what’s asked of them.

BACKGROUND

Please describe your company and your position there.

Director of Operations/Product Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intetics Inc., and what were your goals?

We were challenged with meeting technology deliverables and code that was clean.

SOLUTION

How did you select Intetics Inc. and what were the deciding factors?

I was not part of the decision to select this company, but I benefited from the excellent choice.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The company uses a wide range of technologies, working on fixes and improvements to outdated languages like web forms and simultaneously developing the same functions in Angular to create smooth transitions for clients from one system to the next that operate more like a look and feel upgrade, making user adoption seamless.

How many people from the vendor's team worked with you, and what were their positions?

I've worked with over a dozen team members, including full stack developers, DBAs, and Scrum Masters. Every individual I have worked with has been professional and invested in the product, considering use case scenarios and bringing to light missing components or requirements that would impact functionality. In particular, the team lead, Pavel Sosnovsky has been instrumental in our development and is a partner I rely on daily.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The consistent and impressive work of this team has led to our enterprise software cornering the market and becoming a national brand.

Describe their project management style, including communication tools and timelines.

We use Agile/Scrum methodology to groom, prioritize and deliver. Slack is used for communication between meetings, as are with ticket comments and statuses. Communication is daily.

What did you find most impressive or unique about this company?

I find their analysis of functional requirements and consideration of function the most impressive. Developers and the scam master often suggest improvements that were not considered by product and make our software sing.

Are there any areas for improvement or something they could have done differently?

We consistently improve our practices and communication and find our velocity increasing over time.

BACKGROUND

Introduce your business and what you do there.

I am the VP of engineering for a career company. We have a job board and a website where jobs are posted, and people can apply for those jobs. We also have a resume and recruiter database access product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intetics Inc.?

Our platform was initially written in ColdFusion. It’s an old language, and we wanted to migrate and rebuild the platform in Java. We did not have the Java skillset in our internal team, so we looked for a vendor to help us.

SOLUTION

What was the scope of their involvement?

Intetics Inc. is building the architecture for the data structure, the schema, and the website itself. They offer design, but another agency handled the design.

We provided the UI and wireframes to Intetics, Inc., as well as what the finished design should look like. Also, for each feature on the site, we provided business rules and how it was going to work.

We’re using Java, Python, and a little bit of Kotlin in terms of languages. We’re hosted on AWS, and we also use some of Intetics Inc.'s services. On the database side, we are using Microsoft SQL as well as DynamoDB. For the CMS, we have used a Java-based CMS with a third-party company.

After they delivered the site, they stayed on to provide further Java development.

What is the team composition?

When started to build the team, 24 members from Intetics Inc. took part in the migration and redesign, including a solution architect, a project manager, a business analyst, and then a number of full-stack developers who worked with Java, the UI, and the frontend. We also had two QA and automation engineers. Currently, we have 11 engineers.

How did you come to work with Intetics Inc.?

We reached out to a few vendors, and Intetics Inc. was recommended to us by someone who had worked with them before. We also considered a vendor from the UK and a vendor from India. All three produced proposals of how they would tackle the project and how much it would cost.

We chose them because they were very engaged from the very beginning. When they repeated the problem that we were solving back to us, they demonstrated strong understanding. They identified some reasonable risks upfront and then provided a demo of how they work. Combining all these factors, we felt that Intetics Inc. was best suited for us. Their price was also very reasonable.

What is the status of this engagement?

I think it was November 2010, and we are still working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This was a complete redesign, and a lot of redesign projects fail, but this one did not. Rather, the project launched on time. Thanks to the establishment of continuous deployment and integration testing process, as well as strong automation test coverage, Intetics Inc. delivered good quality. If their deliverable wasn’t high quality, then we wouldn’t have continued working with them.

How did Intetics Inc. perform from a project management standpoint?

They perform very well in this regard; in fact, they’re stricter than we are. Intetics Inc. has a dedicated project manager, but we also have a project manager on our side to make sure that we could get our ducks in a row. Their resource has a technical background, but he also understands business language. He’s done a very good job in maintaining and containing the scope, as well as delivering according to milestones.

At the start of the engagement, we used Skype as a communication channel, but we began to use email as well. We have daily stand-ups.

What did you find most impressive about them?

They are very technical and driven by quality.

Are there any areas they could improve?

There are usually people between you and the development team during an engagement, and that delays some things. Initially, when we were starting, they suggested that model, but they were flexible to change as communication happened.

Do you have any advice for potential customers?

Be transparent and you will get transparency back. If you are from a different culture and from a different country, once you get over those cultural differences and build the team, treat them as you would your local team. Invest in building the team so that the cultural barriers can be overcome. Finally, trust is key for a successful engagement.

BACKGROUND

Please describe your company and your position there.

Desk-Net is a Saas B2B company providing the content calendar tool Desk-Net. My position is Founder & CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intetics Inc., and what were your goals?

Intetics is providing all IT services related to the development, testing and operations of the application.

SOLUTION

How did you select Intetics Inc. and what were the deciding factors?

Intetics was referred to me by a person from the IT industry with relevant knowledge. As we started with Intetics when we were a small startup costs were an important factor. Over the years quality and reliability factors have become very important too.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We are engaged in a long-term business relationship similar to working with an IT team. The two teams consist of the project manager, full-stack developers, QAs (manual and automated) and devops. The application runs on Angular, Java, Tomcat and uses several AWS services.

How many people from the vendor's team worked with you, and what were their positions?

The team has grown from three to more than 20 over the years.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Desk-Net has become a successful bootstrapped company. Intetics played an important part in this.

Describe their project management style, including communication tools and timelines.

Intetics is applying a very structured process that has evolved over times. Apart from standard software development practices like Scrum we use standard tools like Slack and Jira to communicate and to track progress.

What did you find most impressive or unique about this company?

They provide a long-term team that is similar to having your own team - without the hassle of having to manage it, to have it certified, etc.

Are there any areas for improvement or something they could have done differently?

When you work with a company for 15 years or so there are always areas to improve, but nothing that completely stands out.

BACKGROUND

Introduce your business and what you do there.

I'm the director for a DaaS & SaaS company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intetics Inc.?

We hired them to build and maintain a large dataset for automotive navigation.

SOLUTION

What was the scope of their involvement?

Building and maintaining this dataset was the main deliverable.

What is the team composition?

I work with a project manager, software engineer, team leads, and team.

How did you come to work with Intetics Inc.?

They were a reference from a mapping provider.

What is the status of this engagement?

We’ve been working together since early 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The length of the relationship speaks for itself. We’ve been happy with their work since they first started. The quality of the work has been excellent. Throughout the entire time, we’ve maintained relationships with customers.

How did Intetics Inc. perform from a project management standpoint?

We use tools like Jira to communicate, as well as Microsoft products.

What did you find most impressive about them?

I like the consistency of their work. They’re also very proactive in establishing a feedback loop on their own performance. They’re very much improvement-minded and quality-minded.

Are there any areas they could improve?

We change our approaches over time, which is expected as things evolve over time. They’ve been proactive iterating with us.

Do you have any advice for potential customers?

I had questions before I took the jump to start the team with them, but I heard that I should try out a small team first to see how it goes. That was a great way to test the waters before scaling.

BACKGROUND

Introduce your business and what you do there.

We’re a global career site for the financial services industry. I’m the director of product development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intetics Inc.?

We needed help with development.

SOLUTION

What was the scope of their involvement?

They've been instrumental in our web product development. We run the product functions internally and we work with them directly as if they were part of our own development team. In one project, they rebuilt our candidate profile page.

What is the team composition?

We have a team of 15 UI and backend developers. Sergey (CTO) is our main point of contact.

How did you come to work with Intetics Inc.?

The tech lead that we had at the time worked with Intetics and recommended them as a partner.

How much have you invested with them?

We spend $500,000–$600,000 per year.

What is the status of this engagement?

We started working together in January 2011, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their work on our candidate’s profile piece has driven a 25% increase in engagement. The quality of their work is extraordinary. We never have any bugs, which is quite an achievement. They really make sure the quality is second to none.  

How did Intetics Inc. perform from a project management standpoint?

The team as a whole is extremely well organized and well run by Sergey. We have a daily standup and regular planning sessions. We use Jira for project management. Sergey is a hard taskmaster in terms of making sure everyone does what they’ve committed to. They’ve really been an extension of our team.

What did you find most impressive about them?

They really, genuinely care about our business and seeing us succeed, which is quite rare. It shows in the quality of their work.

Are there any areas they could improve?

No, I don’t have any areas for improvement.

Do you have any advice for potential customers?

It’s really important to have daily communication with them to make sure that everyone is on the same page. Be open and transparent with your goals and what you want to achieve. They’re not afraid to question if something is not going in the right direction.

BACKGROUND

Introduce your business and what you do there.

We’re an insurance-tech startup based in the US, and I’m a co-founder and the head of product for the company. We’re essentially automating the process that allows small businesses to obtain and manage their business insurance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intetics Inc?

At a high level, we’re trying to automate the intelligence of the human insurance broker. We’re trying to use AI to teach our machine learning models how to understand the risks that a small business might face, based on set features. 

When we analyze those features, we can intelligently recommend both insurance policies and coverage customizations in an automated fashion, at scale. We’re essentially doing what a human broker does today, which they can’t profitably do for small businesses. Our approach was industry-specific. 

We’re not looking at small businesses in general, but we’re really looking at small businesses by industry. The approach to training and deploying models was to source our own data, validate its accuracy, cleanse it, and structure it, then train models on that specific data to intelligently understand the risks faced by small businesses in that industry.

Being a startup, we don’t have the resources to hire data aggregators and analysts in-house, and we also weren’t in the position to purchase or license existing data sets. Our approach was really to source our own data and validate it, and that’s what we turned to Intetics Inc for.

SOLUTION

What was the scope of their involvement?

The scope was limited to the data collection, validation, and cleansing processes. Intetics Inc was responsible for writing the code that allowed the machine learning models to parse data. Once the data sets were cleansed, validated, and structured, they handed it back over to us.

We then used our own machine learning engineers to take that data to train and deploy the models. The team helped create tools that would source data without violating the terms and conditions of any of the sources of data. 

They also came up with some really effective ways of validating and estimating data where verified data wasn’t readily available. The actual training and deployment of the models were brought back to our team.

What is the team composition?

We worked with four teammates at the peak, including a project manager. After she left the company, we were assigned another project manager. We also worked with a data engineer and two analysts. 

How did you come to work with Intetics Inc?

We’re part of a tech accelerator in Atlanta, and one of the founders that I and my co-founder got to know really well had worked with Intetics Inc going back 15 years. We were casually chatting one day about some of the limitations we had, and he recommended them and facilitated the introduction. 

How much have you invested with them?

The whole engagement cost $50,000–$75,000.

What is the status of this engagement?

The project kicked off in July 2019, and we paused it as a result of funding cutbacks in late-January 2020. We worked with them for around six months, and we’re probably going to reengage them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Intetics Inc delivered on everything they said they would. We set the milestone of getting to one production-ready data set per month early on, and they quickly hit that target. For the bulk of the engagement, they were delivering one data set per month. 

We originally felt it was aggressive, but they found a way to get it done. They also delivered substantially more data than we’d originally asked for. We didn’t have any real hard numbers, but we were looking to get 25,000–50,000 rows of data per data set, just to get those initial models trained. 

The team consistently delivered over 100,000 rows of quality data per data set. Not only did they exceed what we expected to get from a quality data perspective, but they quickly hit the goal of one delivered data set per month.

Assuming the data quality is hitting the standards we set, there’s no harm in us receiving more data; it’s only a benefit. Our machine learning engineers have worked with it for several months, and the data is holding up on quality and integrity.

It would only be to our detriment if the bulk of that data wasn’t usable, and that’s not been the case so far.

How did Intetics Inc perform from a project management standpoint?

I’ve had people recommend that we manage the project ourselves in-house when working with international teams. We didn’t have the time to do that, so I went ahead and trusted their project managers.

The managers were working for us part-time, offering half of their capacity. They weren’t even fulltime, but we wouldn’t have known. 

I didn’t have to manage any of the other three team members. The project manager did a phenomenal job of communicating requirements and breaking down our ask into requirements that the team could deliver.

Early on, there was another data analyst in place. I trusted the project manager to gauge the quality of the work that the rest of the team was doing, and I was going to judge based on the final deliverables.

However, she decided three weeks in that the initial data analyst just wasn’t cutting it so she cleared it with me and made the decision to replace them. The new analyst ended up working on the project for the rest of the engagement and did a phenomenal job. 

Intetics Inc made management decisions to change up the team early on, and, as far as I know, it was for the better. It worked out with the end deliverable. Both of our project managers were fantastic, and the whole team was extremely strong throughout.

What did you find most impressive about them?

We made an effort to really look at and engage with Intetics Inc as though they were an extension of our US team. Whilst I interacted with the project manager the most, we did have all-hand standups that the other three employees were a part of, and we were able to build a really strong rapport with them. 

It was actually really hard to pause the engagement because it really felt like I was laying off an employee. Their willingness as individuals to really latch on to what we were doing and build a bond was impressive. They didn’t feel like just a service provider; it felt like Intetics Inc was an extension of the team. 

They knew what was going on with the rest of the company, they engaged with us on social media, and it genuinely felt like they cared about what we were doing. I didn’t really expect that, but it made the quality of their work that much better. It’s why I’ll go back and use them again, and I’ll hopefully be able to get back some of that same team.

BACKGROUND

Introduce your business and what you do there.

I’m the company director for a computer software company. We’ve developed a Java-based web app related to project and document management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intetics?

We have an internal development team but wanted additional support for our app. As a result, we needed resources to augment our team and expand our development capacity.

SOLUTION

What was the scope of their involvement?

Over the years, they’ve been integral to building our web app, handling a large proportion of the development. They’ve provided some QA services in the past but currently do not.

What is the team composition?

We primarily worked with their engineering manager.

How much have you invested with them?

In total, we’ve spent about $500,000 thus far.

What is the status of this engagement?

Their work began in 2010 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our primary objective is to sell our software product, which we couldn't have done without Intetics’ support. Without a doubt, we attribute a large part of our app’s success to their development work.

How did Intetics perform from a project management standpoint?

We’ve been working with them for a long time, now, and they’ve done very well. We’ve established set procedures with them, so everything runs smoothly. To communicate, we often use various web-based apps, including Skype.

What did you find most impressive about them?

Their quality work and ability to deliver on time have been key to their success.

Are there any areas they could improve?

No, nothing comes to mind. Because we’ve collaborated for so long, we’ve ironed out any problems that we might have had in the past.

Do you have any advice for potential customers?

Anyone looking to hire Intetics should just go for it. We’re happy with their service and would highly recommend them.