Integrated Computer Services, Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the senior marketing manager of Cortina, which is a third-generation food distributor and supplier. We provide high-quality ingredients, imported goods, and private label products to food manufacturers nationwide, focusing on quality, innovation, and strong global partnerships.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integrated Computer Services, Inc.?

We were rebranding and needed to seamlessly open new email boxes while having the existing still roll into them for multiple years. We didn't have much time and couldn't have downtime. We needed someone to be responsive and quick to our business needs and knowledgeable for special projects.

SOLUTION

What was the scope of their involvement?

Integrated Computer Services, Inc. helped us with our enterprise domain rebrand and Microsoft 365 tenant restructuring from nationalcortina.com to cortinafoods.com. They also helped us with the standardization of user principal names and distribution lists, plus organization-wide mailbox retention and email archiving deployment.

What is the team composition?

We worked with a couple of teammates from Integrated Computer Services, Inc.

How did you come to work with Integrated Computer Services, Inc.?

We found them through a referral. We chose them because their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We worked together in March-April 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Integrated Computer Services, Inc. delivered a clean cutover across all user mailboxes and collaboration groups with zero email delivery disruption, standardized identity governance, and enhanced data compliance. We didn’t have any problems with the mailboxes; nothing was lost, and everything flowed seamlessly.

How did Integrated Computer Services, Inc. perform from a project management standpoint?

They delivered on time and were very receptive to the times I needed to work with them. We communicated via virtual meetings.

What did you find most impressive about them?

The communication was clear.

Are there any areas they could improve?

No, there weren’t any.

BACKGROUND

I am the Office Manager of Dyna-Tech Sales Corp

Manufacturer's sales rep for HVAC cooling towers and associated products.

Design/Build Labs.

OPPORTUNITY / CHALLENGE

• Implement a faster, more reliable primary internet connection using Verizon fiber.
• Deploy a Verizon 5G backup connection with automatic failover to minimize downtime and ensure business continuity.
• Complete the network cutover quickly and efficiently, maintaining uninterrupted business operations and remote access throughout the transition.

SOLUTION

We've had them for years.

• High ratings
• Pricing fit our budget
• Good value for cost

1 Employee

ICS was responsible for managing and executing a comprehensive upgrade of Dyna-Tech Sales Corporation's internet infrastructure, with the primary objectives of improving network performance, increasing reliability, establishing redundant connectivity, and ensuring a seamless transition without disrupting daily business operations.

The project included coordinating the transition to a new high-speed Verizon fiber connection as our primary internet service, implementing Verizon 5G as a secondary backup connection, and configuring our network infrastructure to support automatic failover in the event of a primary circuit outage.

Key deliverables included:

• Primary Internet Upgrade: Deployment and integration of a new Verizon fiber connection to provide faster, more reliable business connectivity.
• Network Redundancy: Implementation of a Verizon 5G secondary connection with automatic failover capabilities to improve business continuity and minimize potential downtime.
• Firewall and Network Configuration: Updating firewall settings, WAN routing, and network configurations to accommodate the new primary and secondary internet connections.
• Remote Access Reconfiguration: Revalidating remote connectivity following the public IP address change, ensuring employees could continue accessing company resources without interruption.
• Project Coordination and Implementation: Managing the technical transition, troubleshooting potential compatibility issues, and coordinating the necessary changes to minimize disruption to our operations.
• Testing and Verification: Validating connectivity, network functionality, and remote access following the cutover.

Perhaps most impressively, ICS completed the entire cutover in just four days, delivering a significantly more resilient network infrastructure while maintaining continuity for our remote users.

Throughout the engagement, their team demonstrated excellent communication, strong technical knowledge, and an impressive ability to execute efficiently. The result was a smooth, professionally managed transition that provided Dyna-Tech with improved connectivity, greater redundancy, and considerably more confidence in the reliability of our IT infrastructure.

RESULTS & FEEDBACK

The results of this project were exceptional, both in terms of execution and the improvements delivered to our network infrastructure.

The most significant measurable outcome was the remarkably fast four-day turnaround. ICS completed what could have been a complicated and disruptive network transition in an extremely compressed timeframe, while ensuring that our day-to-day business operations continued smoothly.

Key outcomes included:

• Four-Day Project Completion: Successfully executed the circuit cutover, network configuration changes, and remote-access revalidation in just four days.
• Redundant Internet Connectivity: Transitioned from reliance on a single primary connection to a dual-connection solution utilizing Verizon fiber and Verizon 5G backup, providing an additional layer of protection against connectivity interruptions.
• Automated Failover Capability: Established the ability to automatically transition to secondary connectivity in the event of a primary internet service disruption, significantly improving our business continuity preparedness.
• Zero Remote-Access Interruption: Despite the change in our public WAN IP address, remote employees experienced no interruption to their ability to access company resources following the transition.
• Improved Network Resilience: Delivered a more robust, reliable network configuration designed to reduce the operational impact of potential internet outages.

Beyond the technical results, the efficiency and professionalism of the implementation were particularly impressive. ICS minimized the time our internal team needed to devote to troubleshooting and coordination, allowing us to remain focused on running our business.

Ultimately, the greatest measure of success was how little disruption we experienced during such a significant infrastructure change. Everything worked as intended, the transition was remarkably smooth, and we came away with a substantially more resilient network. That's exactly the outcome we were hoping for, and ICS delivered.

ICS's project management was outstanding from beginning to end. Their team was organized, responsive, communicative, and exceptionally efficient. They clearly understood our business needs and approached the project with a level of professionalism and attention to detail that made the entire experience remarkably stress-free.

Completing the entire network cutover in just four days was an impressive achievement, particularly given the coordination required to integrate our new Verizon fiber connection, establish 5G backup redundancy, update firewall configurations, and ensure uninterrupted remote access following the WAN IP change.

What we appreciated most was their ability to manage the technical complexities without making them our problem. Communication was clear and straightforward, questions and concerns were addressed promptly, and we always felt confident that the project was in capable hands.

As a small business, we especially value partners who respect our time, understand our operational priorities, and take ownership of the work they're entrusted with. ICS demonstrated all three.

They delivered quickly, responded to our needs exceptionally well, and made a potentially disruptive infrastructure upgrade feel almost effortless. We couldn't have asked for a smoother experience or a more dependable team to work with.

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What impressed us most about ICS was their ability to make a complicated technical project seem remarkably simple. They understood what we needed, communicated clearly, and handled the details without requiring constant oversight from our team.

Their combination of technical expertise, responsiveness, and genuine customer service really stood out. It's refreshing to work with an IT partner who makes your job easier rather than adding to it.

Nothing significant comes to mind. The project was handled efficiently, communication was excellent, and the results met our expectations. It's difficult to suggest improvements when the entire experience was so smooth. We were very pleased with their work.

BACKGROUND

Please describe your company and position.

 I am the Director of Operations of a financial services company 

Describe what your company does in a single sentence.

We are a recruiting firm that specializes in the financial services sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Integrated Computer Services, Inc. to accomplish?

• Ongoing managed IT support
• Enterprise email security migration
• Inbound spam and phishing protection

SOLUTION

How did you find Integrated Computer Services, Inc.?

Online Search

Why did you select Integrated Computer Services, Inc. over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Integrated Computer Services, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Enterprise email security migration from legacy Barracuda filters to Check Point Harmony Email & Collaboration, API-based integration with Microsoft 365, quarantine management, anti-phishing/DLP policy tuning, and outbound mail flow optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Dramatically reduced spam and malicious inbound threats, enhanced visibility and automated quarantine controls, with zero disruption to daily recruitment communication and high-volume email workflows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team outlined the process and followed it to a T. We had zero disruption to our daily activities which was incredibly important to us and our as high-volume email workflows. The end solution ended up improving multiple other problems we had been encountering, showing that the team had heard our complaints and found an effective product.

What was your primary form of communication with Integrated Computer Services, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Personal attention to our account and needs are something that we consider an invaluable when it comes to selecting an MSP, and ICS has always held our firm as one of their highest priorities.

Are there any areas for improvement or something Integrated Computer Services, Inc. could have done differently?

An official dedicated account manager would be a plus, but everyone is so knowledgable and personable that it's not something we often find ourselves looking for.

BACKGROUND

Please describe your company and position.

I am the Owner of Smerillo Associates LLC

Describe what your company does in a single sentence.

We provide bacck office services for Literary agencies and small publishers concentratiing on contracts and rights management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Integrated Computer Services, Inc. to accomplish?

• Provide technology support on an ongoing basis
• Help in the Transition from maintianing our own server to opeating with Microsoft 365 and shared online network
• Provide assistance in the purchase of equipment and software

SOLUTION

How did you find Integrated Computer Services, Inc.?

Online Search

Why did you select Integrated Computer Services, Inc. over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Integrated Computer Services, Inc. were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been working with Integrated Computer Services, Inc. for almost 20 years   In that time they have helped us develp and maintain our technology requirements.  Most recently they made our transition from a dedictaed server environment to a cloud environment work smoothly with little to no disruption of service.  They have always responded quickly, professionally and efficiently in response to any IT issues that we may have had.  I can't say enough as to the peace of mind workiing with ICS has provided.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

24/7/365 security monitoring 
Spam/Antivirus filtering management
Security Awareness Trainings 
Sonicwall
Network uptime, heath, maintenance 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have always responded quickly, professionally and efficiently in response to any IT issues that we may have had. 

What was your primary form of communication with Integrated Computer Services, Inc.?

In-Person Meeting

What did you find most impressive or unique about this company?

Everyone we worked with was knowledgeable and very easy to work with.

Are there any areas for improvement or something Integrated Computer Services, Inc. could have done differently?

N/A

BACKGROUND

Introduce your business and what you do there.

D&B Building Solutions supplies eco-friendly HVAC and power generation equipment, offering design, installation, and maintenance support for commercial, institutional, residential, and industrial projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Integrated Computer Services, Inc.?

Our previous company seemed to be very disruptive to our daily operations. We were looking for higher security than they provided and for friendlier technicians.

SOLUTION

What was the scope of their involvement?

Integrated Computer Services, Inc. has executed several large projects, including a VPN switchover, which included these deliverables: architecture design, migration plan, rollback plan, and implementation.

What is the team composition?

We worked with 6-10 teammates from Integrated Computer Services, Inc.

How did you come to work with Integrated Computer Services, Inc.?

My boss vetted a few different companies locally to our office. We chose Integrated Computer Services, Inc. because their pricing fit our budget, they offered good value for the cost, and they provided military-grade security.

What is the status of this engagement?

We worked together from May to June 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We kept a shared spreadsheet to track progress. We measured the improvements in security by how many people had multifactor authentication (MFA) on our previous VPN connection vs. 100% enforcement of MFA on the new VPN connection.

How did Integrated Computer Services, Inc. perform from a project management standpoint?

They delivered on time. We communicated via email and a messaging app.

What did you find most impressive about them?

I found it impressive that they had a system ready to go and their patience level with some of our employees who took a long time and many phone calls to connect with them.

Are there any areas they could improve?

The only area of improvement would be a shared spreadsheet that's hosted online instead of sharing back and forth via email.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of eZCom Software, a company that provides cloud-based EDI solutions that seamlessly connect businesses with their trading partners, automating the exchange of orders, invoices, inventory, and other critical supply-chain documents.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Integrated Computer Services, Inc. (ICS) to accomplish for your business?

We hired ICS to modernize and strengthen our infrastructure while delivering reliable, responsive support and a strong cybersecurity posture.

SOLUTION

What was the scope of their involvement?

ICS conducted a comprehensive assessment of our aging and outdated infrastructure, took the time to understand our business and requirements, and designed a modernized environment aligned with our long-term goals. Key deliverables included a fully refreshed infrastructure, secure remote-work capabilities, and improved resiliency and security.ICS updated all core components of our infrastructure, including servers, network architecture, firewalls, security tools, backup and disaster-recovery systems, and end-user access. They also implemented secure remote-access and monitoring solutions, modernized our cybersecurity posture, and put scalable systems in place to support growth and long-term reliability.

What is the team composition?

We worked with 2–3 teammates from ICS.

How did you come to work with Integrated Computer Services, Inc. (ICS)?

We found them through an online search. We chose them because they were a great culture fit, had good value for the cost, and had company values aligned with ours.

What is the status of this engagement?

We worked together from November 2019–February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project resulted in measurable improvements across reliability, security, and productivity, including increased system uptime, faster issue resolution, and a significantly stronger cybersecurity posture. The modernized infrastructure enabled seamless remote work during COVID with no disruption to operations, reduced infrastructure-related incidents, and provided a scalable foundation to support ongoing growth and business continuity.While we didn’t formally benchmark every metric before the project, the results were clear and measurable in practice: system uptime improved to effectively near-continuous availability, infrastructure-related incidents were reduced significantly, and response times for support issues became noticeably faster. Most importantly, productivity increased across the organization due to stable systems and secure remote access, allowing our team to work efficiently without disruption, capabilities that proved critical during COVID and continue to benefit the business today.After ICS modernized our environment, support response times improved by an estimated 50%–70%, and infrastructure-related incidents decreased by roughly 40%–60%, resulting in a noticeably more stable and productive operation.

How did Integrated Computer Services, Inc. (ICS) perform from a project management standpoint?

ICS’ project management was organized, transparent, and highly effective. They communicated clearly, set realistic timelines, and delivered the project on schedule while keeping stakeholders informed throughout each phase, even as they worked through the complexities of modernizing a legacy environment.Our primary forms of communication were in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

What impressed us most was how ICS took the time to truly understand our business, not just our technology. They translated our goals into a practical, secure, and scalable infrastructure, were proactive rather than reactive, and consistently delivered thoughtful guidance and responsive support that made them feel like a trusted extension of our internal team.

Are there any areas they could improve?

Given the scope of modernizing a legacy environment, the project was executed very effectively, and there were no material areas we could point to for improvement. If anything, some phases required careful coordination due to the age of the infrastructure, but ICS managed those challenges well and kept the project moving smoothly. My only regret was that we didn’t hire them sooner.

BACKGROUND

Please describe your company and position.

I am the It System/Network Administrator of Bederson LLP

Describe what your company does in a single sentence.

Bederson serves clients in New Jersey, New York, Delaware, Pennsylvania and beyond. Our diversified team provides accounting, audit, domestic and international tax services as well as insolvency and litigation services to clients across many industries. We work closely with privately-held, middle-market business owners, nonprofit entities, high net worth individuals and members of the legal community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Integrated Computer Services, Inc. to accomplish?

• Enterprise server and network infrastructure overhaul

SOLUTION

How did you find Integrated Computer Services, Inc.?

Online Search

Why did you select Integrated Computer Services, Inc. over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Integrated Computer Services, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Enterprise server and network infrastructure overhaul, including new Dell PowerEdge Hyper-V virtualization hosts, Veeam Backup & Disaster Recovery, 10G core switching, Windows Server 2025 Remote Desktop Services (RDS), and CCH ProSystem fx application/database migration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Upgraded computational performance and network throughput, enhanced backup redundancy, and zero disruption to critical accounting and tax season workflows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team consistently met deadlines while working around our IT scheduling conflicts. Communicated effectively and quickly addressed issues or feedback.

What was your primary form of communication with Integrated Computer Services, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Consistency, Communication, Knowledge

BACKGROUND

Please describe your company and position.

 I am the Director of IT of a healthcare company 

Describe what your company does in a single sentence.

A policy design and implementation partner devoted to improving outcomes for people enrolled in Medicaid.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Integrated Computer Services, Inc. to accomplish?

• Improve Security
• Implement Compliance Controls
• Infrastructure Monitoring & Maintenance

SOLUTION

How did you find Integrated Computer Services, Inc.?

Online Search

Why did you select Integrated Computer Services, Inc. over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Integrated Computer Services, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ICS performed a NIST compliance assessment and provided compliance consulting that helped us implement a thorough System Security Plan.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Implemented NIST required controls.
• Improved documentation and processes. 
• Completed a System Security Plan.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was clear and the project was managed efficiently. ICS adapted quickly when the project timeline shifted to a more urgent priority.

What was your primary form of communication with Integrated Computer Services, Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are most impressed by their expertise across multiple compliance frameworks.

Are there any areas for improvement or something Integrated Computer Services, Inc. could have done differently?

There isn’t much I would have changed, the project went smoothly and they were very responsive to our needs.

BACKGROUND

Please describe your company and position.

I am the VP Sales of Electronic Marine Systems

Describe what your company does in a single sentence.

Electronic Marine Service is an approved ABS manufacturer of marine automation and tank level indication sysytems for commercial and government service. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Integrated Computer Services, Inc. to accomplish?

• Compliance with cmmc
• Cyber security requirements of military contracts

SOLUTION

How did you find Integrated Computer Services, Inc.?

Online Search

Why did you select Integrated Computer Services, Inc. over others?

• Close to my geographic location
• Good value for cost

How many teammates from Integrated Computer Services, Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete it managed services with security requirements outlined by federal government

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Compliance for most level 2 and cmmc level 2

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All ICS employees deliver in the time allotted or earlier, as per their guidelines

What was your primary form of communication with Integrated Computer Services, Inc.?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Personal service and current employees that are aligned with the government rules

Are there any areas for improvement or something Integrated Computer Services, Inc. could have done differently?

None