Intcore

BACKGROUND

Please describe your company and your position there.

Co Founder and Operations Head of startup company JOY Digiservices responsible for Clubenz mobile application management in the Egyptian market. Clubenz application is specialized for Mercedes car lovers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intcore, and what were your goals?

Mobile application development & Web development for backend management Our goals were mainly to have a stable mobile application with luxury design user friendly one that meets our requirements and brand profile and of course meet agreed deadline for launch

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and had them among other 4 shortlisted providers. Decision was based on cost, previous experience and projects and customer feedback

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a previous version of the application developed by another company so they based their knowledge on it in addition to the written scope of work then we had design phase review and considering comments and then each milestone had its own review and recovery till we reach final acceptance and launch

How many resources from the vendor's team worked with you, and what were their positions?

Project manager, designer and tester manager were my main contacts. Didn't get into details of how many resources in total

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Achieved the goal within our agreed timeline. Good quality within agreed time frame

Describe their project management style, including communication tools and timeliness.

Friendly and easy to reach communication with project manager and involvement of the owner (who is also with technical background) to finalize any pending task/issue and take decisions accordingly

What did you find most impressive or unique about this company?

They were disciplined and keen on delivering good quality results

Are there any areas for improvement or something they could have done differently?

Status report of each stage could be useful. Also mobile application development to support marketing requirements with social media. This area would need more improvement and experience

BACKGROUND

Introduce your business and what you do there.

I’m the head of an online women’s magazine. I’m the founder and executive director of the project.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intcore?

I was previously using another company for web hosting but it wasn’t that good.

SOLUTION

What was the scope of their involvement?

Intcore is providing web hosting services. They help out with the development of the structure of the website. Our website is built on WordPress, and we need occasional updates on it.

How did you come to work with Intcore?

It was a recommendation from a friend who was using Intcore to host her platform. I called them, set up a meeting, and things went well.

How much have you invested with them?

The total cost so far is around $3,000. We pay around $1,200 per year on hosting. The development tasks we’ve given them cost around $300 each.

What is the status of this engagement?

We started working with Intcore in March 2019 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Intcore has provided very good quality service. We’ve had minimal downtimes, which is something that anyone running a website is looking for. We faced a few downtimes of 3–4 hours during 2019, and they offered us a cashback of $200 at the end of the year.

Our main focus is to keep the site running, and they’re doing a great job. People are finding the site easily, which indicates that it’s up most of the time. We had dealt with two companies before Intcore, and we had this problem with them.

How did Intcore perform from a project management standpoint?

They’re very responsive and keen to take our feedback. Their team always updates us about the status of the website and any improvements going on. They ask us from time to time how we feel and what they can do to improve. Intcore sends us newsletters to get us up to speed on what they’re doing. We feel confident in their company.

What did you find most impressive about them?

Compared to their competitors, Intcore is very responsive and always aims to make things clear to me. They’re not trying to take my money or play on my weak points in this area. Before they make any step, they’ll explain what the problem and solution are. They always make me feel confident in what they’re doing and want me to be on the same page as them. It’s important for any customer to not feel deceived by their partners, and this is what I’ve found with Intcore.

Are there any areas they could improve?

It’s not a big problem but we’ve had to wait until the early hours of the morning to get a response about an issue. This is probably because Intcore isn’t a very large company, but I think that it’d be better if they found a way to be responsive even during late hours.

Do you have any advice for future clients of theirs?

I’ve recommended them to friends who asked me about web services companies. I always tell them they need to ask a lot of questions and not wait until things go down the wrong path. They have to follow up on the work and ask Intcore how things are going.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of AerBag. We’re developing an application that connects car workshops to clients in a simple way. The app website is AerBag.com.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intcore?

We were working with another developer in the beginning but they did a very sloppy job. They took two years to develop an app that I was ashamed to say was mine. We brought Intcore on as our new partner.

SOLUTION

What was the scope of their involvement?

We started with design and went into programming once the design was approved. Intcore developed the app in Flutter.

What is the team composition?

I first got in contact with Eslam (Founder & CEO). He changed the first project manager he assigned because the project was moving too slowly. The total team size is 7–8 people.

How did you come to work with Intcore?

The local company I was using did a poor job. I had the budget but couldn’t find a good company I could trust. I looked around and one of my friends told me about Clutch and how I could use it to find good companies. I found Intcore this way.

How much have you invested with them?

I’ve spent around $20,000 so far.

What is the status of this engagement?

I started working with Intcore in June 2020, and the app took six months to develop. The collaboration is ongoing. We’re on our third project now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Intcore took our backend and created something amazing in a short time. The app is high quality and on par with any well-known gig application. I went to Intcore because I wanted that big-company touch, and they delivered.

How did Intcore perform from a project management standpoint?

They stuck to the price they quoted me in the beginning even though we added a lot of extra features to the app during development. We created two WhatsApp groups for the project, and they sent me designs through the Adobe XD website. I could put my comments there without talking to anyone, and they’d fix it directly.

What did you find most impressive about them?

I can pick up the phone and talk to their CEO at any time. He’ll be glad to fix any problems I’m facing.

Are there any areas they could improve?

They’re good in terms of timing, but they could still improve. Other than that, Intcore is great.

Do you have any advice for future clients of theirs?

They’re great designers and programmers but you should know how the app should work. That was my problem in the beginning; I had an idea but didn’t know how to put it into programming.

BACKGROUND

Please describe your company and your position there.

EFG is the one of the leading financial companies in middle east. my role was an IT project manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intcore?

We hired Intcore to develop an Event management system from scratch

What were your goals for this project?

to deliver a complete event management solution including backend, mobile and website

SOLUTION

How did you select this vendor?

i have got the vendor from LinkedIn and after due diligence it was found to be reliable vendor

Describe the project and the services they provided in detail.

they designed, developed, tested and released to production

What was the team composition?

5 resources

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

it was a direct impact to the business growth

How was project management arranged and how effective was it?

well delivered

What did you find most impressive about this company?

They are impressively dedicated and knowledgeable about their industry.

Are there any areas for improvement?

communications

BACKGROUND

Introduce your business and what you do there. 

I’m the founder of an app company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intcore? 

I had a prototype built of a communication and chat app, similar to WhatsApp. I needed to hire an external resource to develop the full version of the app. They continue to work with me on app updates.

SOLUTION

What was the scope of their involvement? 

I gave them a very detailed brief of the app’s functionality. Intcore then led the full development of the app for both iOS and Android. 

What is the team composition?

The team consists of four developers, a project manager, and the CEO. 

How did you come to work with Intcore? 

I asked my contacts in Egypt for advice. Intcore’s name came up, so I went down to visit them in Cairo.

How much have you invested with them? 

I’ve spent around $30,000 to date.

What is the status of this engagement? 

Work started nine months ago, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Stage one is complete. The app is live in both iOS and Android app stores. I asked the original UK developers for their feedback. It was very positive. They were very complimentary of Intcore’s work. 

How did Intcore perform from a project management standpoint? 

The team is really good. They’re quite communicative, which makes a big difference. We have almost daily communication. 

What did you find most impressive about them? 

Intcore is deeply involved in the project. Each team member is there to not only do their job, but to take part in the whole process. They regularly provide fresh ideas and suggestions. 

Are there any areas they could improve? 

No, not that I can think of. 

Do you have any advice for potential customers? 

Try to meet them in person if at all possible. Much of their work is outsourced, but meeting them face-to-face is always preferable.

BACKGROUND

Please describe your company and your position there.

i am the Founder and CEO of click cash app Click Cash is a free cash back rewards app that gives you real cash for everyday purchases when you shop In-store or online

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intcore, and what were your goals?

we wanted to build a uniuqe cash back app platform built on an individual item-level for FMCG Brands & Top Retailers

SOLUTION

How did you select this vendor and what were the deciding factors?

we searched online for the best mobile development companies in Egypt and shortlist them to 3 companies and Intcore was the best fit for our project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1st was the RSD then development then enhancements and adding additional features

How many resources from the vendor's team worked with you, and what were their positions?

A project manager and 5 developers and 2 designers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their work is absolutely fantastic, especially because the project is fresh and new in the market. Our platform is not easy to be developed because of the sophistication of the business needs.

Describe their project management style, including communication tools and timeliness.

we did have all the communication tools available

What did you find most impressive or unique about this company?

Everything. UX and web development (Control panel) and mobile development

Are there any areas for improvement or something they could have done differently?

nothing

BACKGROUND

Please describe your company and your position there.

Innovation Senior Manager at a financial service entity

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intcore, and what were your goals?

we wanted to develop an a web portal and mobile app that enables buyers and sellers interaction. it also handles and facilitates any payment methods.

SOLUTION

How did you select this vendor and what were the deciding factors?

we searched for vendors in our country and shortlisted 4 vendors. Intcore has quickly understood our objectives and requirements. They also added value to what we had in mind.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project went into several phases from discovery & brain storming , prototyping to development and testing.

How many resources from the vendor's team worked with you, and what were their positions?

4 people were directly working with us (Project Manager, UI/UX, Tester, CEO)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The marketplace is well built with a very attractive and easy-to-use UI/UX. it is going to be a breakthrough in the industry.

Describe their project management style, including communication tools and timeliness.

Frequent updates and weekly calls were held.

What did you find most impressive or unique about this company?

They were young, trustworthy, and always updated in terms of technology and business.

Are there any areas for improvement or something they could have done differently?

More face to face meetings but this was a challenge due to the COVID situation

BACKGROUND

Please describe your company and your position there.

E-commerce packaging Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Intcore?

Create Ecommerce app and integrated it with Magento

What were your goals for this project?

Increase sales and customers returns

SOLUTION

How did you select Intcore?

Ranked as the best app development company in Egypt. We visited them and saw that they are professionals

Describe the project in detail.

the project faced some difficulties but we all passed it successfully

What was the team composition?

We spoke to the project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are happy with the outcomes.

How effective was the workflow between your team and theirs?

We are happy with the outcomes.

What did you find most impressive about this company?

The professionalism

Are there any areas for improvement?

We are satisfied