Insurance Support World Reviews (4), Pricing, Services & Verified Ratings

Insurance BPO Services

Insurance Support World is an insurance business process outsourcing company providing outsourced services to insurance companies worldwide. Our range of services include core insurance processes such as claims processing, underwriting support, policy administration, commissions management, new business servicing, customer experience solutions; and non-core, back-office support including finance and accounting, legal, data management, and support on technology enhancements and applications deployment.

Why Choose Insurance Support World?

· For our deep domain expertise of 15+ years across the insurance value-chain
· For our deep understanding of various insurance products, policies, and regulations across geographies
· For our global exposure and experience with more than clients in the U.S., Canada, Australia, New Zealand
· For our vertically integrated technology and software application solutions that meet the new-world insurtech needs
· For our large pool of industry certified professionals (LOMA) forming the very backbone of our delivery

At Insurance Support World, we have the latest knowledge and skill-sets required to effectively manage and perform your administrative and operational tasks. Through the years, our partnership approach in all our engagements has earned us the faith and confidence of our client. We walk the distance with our client teams ensuring delivery excellence and certainty. Clients who have partnered with us have stayed on with us for years, widening scope and strengthening the relationship.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
250 - 999
Year founded
Founded 2008

Service Lines

Back Office Outsourcing: 50%
Finance & Accounting Outsourcing (FAO): 30%
Insurance Services & Brokers: 20%

Select Focus Area

Back Office Outsourcing

Claims Processing: 100%

Industries

Business services: 75%
Financial services: 25%

Clients

Midmarket ($10M - $1B): 50%
Enterprise (>$1B): 25%
Small Business (<$10M): 25%

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 4.6 /5

What Clients Have Said

Clients praise Insurance Support World for their good value for cost, with engagements ranging from $1 million to nearly $10 million annually. They deliver quality services efficiently, significantly enhancing operational productivity and customer satisfaction.

This summary is based on verified Clutch reviews.

Most Common Project Size

> $200,000 based on 3 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Insurance Support World Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.8
Cost 4.6
Willing to Refer 4.6

Top Mentions

Review Highlights

Effective Back Office Support

Insurance Support World is known for their effective back office support, helping clients reduce administrative burdens and allowing internal staff to focus on core business activities.
Cost Efficiency and Savings

Clients appreciate the cost savings provided by Insurance Support World, with one reporting an annual savings of around $150,000, showcasing the company's ability to deliver valuable financial benefits.
Strong Industry Expertise

The company is recognized for its deep understanding of the insurance industry, which allows them to tailor their services to meet specific client needs, resulting in enhanced customer satisfaction and retention.
Professionalism and Customer Service

Insurance Support World receives high marks for their professionalism and customer service, with clients rating them a 10 for work quality and communication, highlighting their attentive and supportive approach.
Areas for Service Expansion

While highly regarded, there is feedback suggesting that Insurance Support World could expand the variety of products and services offered to better meet diverse client needs.
Significant Productivity Boost

Clients reported a remarkable increase in productivity, with one company experiencing a 42% improvement in their COI process, thanks to Insurance Support World's expertise and seamless integration of advanced technology.

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Insurance Support World Reviews

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Insurance Services & Brokers
$1,000,000 to $9,999,999
Oct. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They routinely met deadlines for deliveries and were very attentive to our needs."

Jul 14, 2023

CEO, Automotive Company

Anonymous

Automotive
Little Rock, Arkansas
51-200 Employees
Online Review
Verified

An automotive company has hired Insurance Support World to improve their insurance business process and find economical solutions to their flow problems.

Insider Support World's efforts in streamlining the client's COI process have significantly increased productivity, with a 42% improvement. They have met all deadlines and exhibited high attentiveness to the project. Their professionalism and technical expertise have been commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of an automotive company

Describe what your company does in a single sentence.

We assist in finding economical solutions to your flow problems using our comprehensive line of Industrial Vibrators and Air Cannons

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Insurance Support World to accomplish?

We hired Insurance Support World with the goal of improving our insurance business process and finding economical solutions to our flow problems.
To enhance our insurance business process
Our specific objectives were to streamline our operations

SOLUTION

How did you find Insurance Support World?

Online Search

Why did you select Insurance Support World over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from Insurance Support World were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with Insurance Support World involved a thorough analysis of our insurance business process to identify areas of improvement. They handled every task with utmost professionalism while we focus on core business activities

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their expertise streamlined our COI process, boosting our teams' productivity up to 42%. With seamless integration of advance technology.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They routinely met deadlines for deliveries and were very attentive to our needs.

What was your primary form of communication with Insurance Support World?

Email or Messaging App

What did you find most impressive or unique about this company?

They handled every task with utmost professionalism while we focus on core business activities

Are there any areas for improvement or something Insurance Support World could have done differently?

Throughout our engagement, we did not encounter any areas for improvement or any aspects that Insurance Support World could have done differently.

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing
$1,000,000 to $9,999,999
July 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They always exceed our expectations regarding quality, timeliness, and deliverables."

Jul 6, 2023

CEO, Vaimo

David Holender

Business services
Stockholm, Sweden
501-1,000 Employees
Online Review
Verified

Insurance Support World was hired by a business planning firm for their CRM implementation and strategy services. The team is tasked with developing a comprehensive analysis and consulting improvements.

Thanks to Insurance Support World's efforts, the client has seen a 25% increase in positive customer feedback and a 15% decrease in churn rate. The team demonstrates excellent project management and communication skills, and their understanding of the insurance industry is highly impressive.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Vaimo

Describe what your company does in a single sentence.

We are skilled in Business Planning, Operations Management, Analytical Skills, Customer Relationship Management (CRM), and Channel Strategy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Insurance Support World to accomplish?

We hired Insurance Support World to enhance our efficiency, streamline processes, and strengthen our overall insurance operations.
To improve our customer relationship management (CRM) practices to enhance customer satisfaction and retention.
To develop a comprehensive channel strategy to expand our reach and increase market penetration.

SOLUTION

How did you find Insurance Support World?

Online Search

Why did you select Insurance Support World over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from Insurance Support World were assigned to this project?

750

Describe the scope of work in detail. Please include a summary of key deliverables.

They conducting a comprehensive analysis of our current business plans and suggesting improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Enhanced customer satisfaction and retention rates, with a 25% increase in positive customer feedback and a 15% decrease in churn rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Insurance Support World exhibited excellent project management throughout the engagement. They consistently delivered items on time and maintained open lines of communication.

What was your primary form of communication with Insurance Support World?

Email or Messaging App

What did you find most impressive or unique about this company?

They truly understood the intricacies of the insurance industry and customized their services accordingly.

Are there any areas for improvement or something Insurance Support World could have done differently?

During our engagement with Insurance Support World, we didn't encounter any significant areas for improvement. They always exceed our expectations regarding quality, timeliness, and deliverables.

RATINGS

5.0

Call Center Services
$1,000,000 to $9,999,999
Feb. 2015 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Insurance Support World is the best provider and have no comparison with any other provider."

Aug 18, 2017

Manager, Automotive Company

Anonymous

Automotive
Marlboro, New York
501-1,000 Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

Due to the set of activities to support the business; in the part of the company where the tasks are performed to manage the company itself and do not have direct contact with the client, such as computer and communications, resource management, HR, accounting or finance.

What types of work can your internal staff avoid by utilizing a back office service?

Management of the company in the administrative, computer, accounting and of course, the automated customer service.

What challenge were you trying to address with the service provider?

Reduce work for employees in the areas already named. Tasks fulfilled quickly and effectively. Simplify automatic management of responses on customer queries effectively.

SOLUTION

What was the scope of the service provider's involvement?

Effective and fast business management always present in a remarkable way. This is the main benefit is offered with Insurance Support World.

Could you describe the service provider's pricing structure and how they billed you?

It is too long a list to describe, but I can say that the invoice is in the typical format of an invoice for the services and products provided.

How did you come to work with this service provider?

Through contractors of our company who recommended it to us more than 2 years ago.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are completely professional. I evaluate the work of Insurance Support World in working quality with a 10 and in the quality of customer service and communication with a 10.

How much time and money does this service provider save you each month?

Time I would not know and with respect to money, that is around $ 150,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Insurance Support World are the best provider and have no comparison with any other provider.

What are the service provider's strengths?

The service and attention to customers I would say are the main strengths.

What areas can the service provider improve?

In the variety of products and services.

How long has your company been working with this service provider?

Two years, approximately.

How much money do you spend annually with this service provider?

It is $1,000,000 to $9,999,999.

RATINGS

5.0

Call Center Services
Confidential
May 2017 - Ongoing

4.0

Quality: 4.0

Schedule: 4.0

Cost: 3.5

Willing to Refer: 3.5

"They helped us improve efficiency and free time for our employees."

Aug 11, 2017

Finance Manager, Financial Service

Anonymous

Financial services
San Antonio, Texas
10,001+ Employees
Survey Response

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We had an increased volume of work and needed assistance.

What types of work can your internal staff avoid by utilizing a back office service?

Our staff could avoid 20% of administrative work.

What challenge were you trying to address with the service provider?

The goal was to help my employees.

SOLUTION

What was the scope of the service provider's involvement?

They help us process claims.

Could you describe the service provider's pricing structure and how they billed you?

It is a package deal and short-term solution.

How did you come to work with this service provider?

Through a prior relationship.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

They are evaluated quarterly.

How much time and money does this service provider save you each month?

The cost of savings is currently being reviewed and evaluated, so I do not have the figure to provide.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They helped us improve efficiency and free time for our employees to complete other tasks.

What are the service provider's strengths?

They are well known for back office support.

What areas can the service provider improve?

I have nothing to provide.

How long has your company been working with this service provider?

We’ve been working with them for about four months.

How much money do you spend annually with this service provider?

I prefer not to answer.

RATINGS

4.0

Showing 1-4 of 4 Reviews

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Insurance Support World

Insurance BPO Services

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Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

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Insurance Support World Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Effective Back Office Support

Cost Efficiency and Savings

Strong Industry Expertise

Professionalism and Customer Service

Areas for Service Expansion

Significant Productivity Boost

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