Quality Insurance Back Office Services

Insurance support world has been providing top quality insurance back-office services to the leading Insurance industries across the globe. Our reasonable priced services help insurance providers save their valuable time and money enabling them to focus on revenue generating activities. We adhere to confidentiality agreements very stringently and you can be certain that your information is totally secure with us.

If you are searching for a reliable Insurance Outsourcing Service Providers, then get in touch with us today.

 
Undisclosed
 
Undisclosed
 
50 - 249
 Founded
2009
Show all +
Victorville, CA
headquarters
  • 12648 Agave Bay Street Victorville
    Victorville, CA 92392
    United States
other locations

Reviews

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Automotive Company Claims Processing

"Insurance Support World is the best provider and have no comparison with any other provider."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Feb. 2015 - Ongoing
The Reviewer
 
501-1,000 Employees
 
Marlboro, New York
Manager, Automotive Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

Due to the set of activities to support the business; in the part of the company where the tasks are performed to manage the company itself and do not have direct contact with the client, such as computer and communications, resource management, HR, accounting or finance.

What types of work can your internal staff avoid by utilizing a back office service?

Management of the company in the administrative, computer, accounting and of course, the automated customer service.

What challenge were you trying to address with the service provider?

Reduce work for employees in the areas already named. Tasks fulfilled quickly and effectively. Simplify automatic management of responses on customer queries effectively.

SOLUTION

What was the scope of the service provider's involvement?

Effective and fast business management always present in a remarkable way. This is the main benefit is offered with Insurance Support World.

Could you describe the service provider's pricing structure and how they billed you?

It is too long a list to describe, but I can say that the invoice is in the typical format of an invoice for the services and products provided.

How did you come to work with this service provider?

Through contractors of our company who recommended it to us more than 2 years ago.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are completely professional. I evaluate the work of Insurance Support World in working quality with a 10 and in the quality of customer service and communication with a 10.

How much time and money does this service provider save you each month?

Time I would not know and with respect to money, that is around $ 150,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Insurance Support World are the best provider and have no comparison with any other provider.

What are the service provider's strengths?

The service and attention to customers I would say are the main strengths.

What areas can the service provider improve?

In the variety of products and services.

How long has your company been working with this service provider?

Two years, approximately.

How much money do you spend annually with this service provider?

It is $1,000,000 to $9,999,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Claims Processing Services for Financial Service

"They helped us improve efficiency and free time for our employees."

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.5
Willing to refer: 
3.5
The Project
 
Confidential
 
May 2017 - Ongoing
The Reviewer
 
10,000+ Employees
 
San Antonio, Texas
Finance Manager, Financial Service
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We had an increased volume of work and needed assistance.

What types of work can your internal staff avoid by utilizing a back office service?

Our staff could avoid 20% of administrative work.

What challenge were you trying to address with the service provider?

The goal was to help my employees.

SOLUTION

What was the scope of the service provider's involvement?

They help us process claims.

Could you describe the service provider's pricing structure and how they billed you?

It is a package deal and short-term solution.

How did you come to work with this service provider?

Through a prior relationship.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication?

They are evaluated quarterly.

How much time and money does this service provider save you each month?

The cost of savings is currently being reviewed and evaluated, so I do not have the figure to provide.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They helped us improve efficiency and free time for our employees to complete other tasks.

What are the service provider's strengths?

They are well known for back office support.

What areas can the service provider improve?

I have nothing to provide.

How long has your company been working with this service provider?

We’ve been working with them for about four months.

How much money do you spend annually with this service provider?

I prefer not to answer.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 3.5 NPS
    Willing to refer