Inbox Army, LLC

BACKGROUND

Please describe your company and position.

 I am the eCommerce Specialist of a consumer products & services company 

Describe what your company does in a single sentence.

IP-related Merchandise Sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Retention
• Brand Management
• Traffic Maintenance

SOLUTION

How did you find Inbox Army, LLC?

Other

Why did you select Inbox Army, LLC over others?

• High ratings
• Referred to me

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Email Design: The team turns our provided assets into a brand-aligned, high-converting layout.
• Audience Selection: The team expertly handles precise targeting and segmentation.
• QA & Testing: The team meticulously codes, tests, and manages the entire QA process before launching.
• Communication: The team proactively shares project updates and gathers feedback for seamless revisions throughout the design and QA phases.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Email marketing is our primary channel for driving traffic. With each campaign, we saw a noticeable increase in traffic, which naturally led to higher conversions. Additionally, thanks to their meticulous QA process, we achieved completely error-free execution regarding links and asset selections. 
There were zero broken links or formatting issues across all devices. Furthermore, their seamless communication minimized potential issues, and their flexibility ensured virtually zero delays in deliverables.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Through email, Slack, and Zoom calls, we were able to stay perfectly aligned at all times. Even when we were running a bit behind schedule, the InboxArmy team took care of every step in the campaign management process, ensuring zero delays or issues with our delivery timeline. Whenever something unexpected came up, we could quickly reach out to them through various channels, and they were always incredibly responsive.

What was your primary form of communication with Inbox Army, LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

Although our main point of contact is the PM, we get to talk with designers and other team members from time to time to ensure all aspects of the campaigns are taken care of.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

While they already include some suggestions in the monthly performance report, we would appreciate more detailed ideas to increase the click-through rate.

BACKGROUND

Please describe your company and position.

I am the Marketing Automation Manager of a Global Manufacturing Organization

Describe what your company does in a single sentence.

Manufactures best-in-class electronic equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Redesign our global email template
• Refresh the design with new layouts
• Bring our templates up-to-date with modern email clients

SOLUTION

How did you find Inbox Army, LLC?

Online Search

Why did you select Inbox Army, LLC over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are a large global organization and we partnered with Inbox Army to help us refresh our email templates and designs.

Inbox Army built a new drag-and-drop global email template into our marketing automation platform. Our goal was to refresh our template with new designs that meet modern best practices, while ensuring the templates look perfect on mobile devices and work with modern email clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Roll out of new email templates in our marketing automation platform. Following roll out, metrics like click rate (especially mobile click rate), and conversion rate were key to understanding how impactful the new designs have been.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team went above and beyond to deliver for us. They responded quickly, and continued to work with us after launch on small tweaks to ensure their work met every need.

What was your primary form of communication with Inbox Army, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Not only is the team very knowledgeable -- they really prioritize their customers, and I think that is a key differentiator.  They cared that we were happy with the outcome, and went above and beyond to ensure we were satisfied with every detail.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Director of Marketing & E-Commerce of Sok-It

Describe what your company does in a single sentence.

Say goodbye to soggy napkins and boring cups. Sok-It® makes reusable, insulated beverage sleeves that keep drinks cold, hands dry, and your style bold. With 150+ fun prints and perfect-fit sizes for cups, cans, bottles & more, it’s function-meets-fashion in every sip.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Enhance the visual quality and consistency of Sok-It’s email marketing, ensuring campaigns and automated flows align with brand voice, tone, and identity.
• Develop, design, and maintain automated flows (welcome, browse, cart, loyalty, etc.) that balance conversion best practices with elevated, personality-driven creative.
• Increase engagement and revenue performance across email by improving storytelling, design cohesion, and data-driven optimization between campaigns and flows.

SOLUTION

How did you find Inbox Army, LLC?

Online Search

Why did you select Inbox Army, LLC over others?

• High ratings
• Good value for cost

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Inbox Army provided ongoing email marketing production and design support for our brand. Their work included:

• Building and deploying daily marketing campaigns in Klaviyo, including creative layout, graphic design, asset production, and copy formatting.
• Designing unique, brand-aligned email creatives for product launches, promotions, seasonal campaigns, and evergreen sends.
• Managing email production end-to-end, including HTML builds, QA, testing, and scheduling.
• Maintaining and updating core automated flows (welcome, abandoned cart, browse abandonment, loyalty, etc.) as needed to keep them functional and on-brand.
• Organizing and preparing digital assets, including product images, lifestyle visuals, and graphics used across campaigns and flows.
• Supporting ongoing email strategy execution, translating our direction into production-ready campaigns and maintaining consistent output across the calendar.

Overall, the deliverables included high-volume campaign creation, refreshed creative templates, updated flows, and continuous design and production support for our email marketing program.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our goal for this project was to improve email channel performance and rebuild momentum after a soft first half of the year. While overall YTD revenue is slightly down versus the previous year, Inbox Army played a clear role in reversing that trend and driving a strong late-year turnaround.

Key measurable outcomes include:

• Significant YoY improvement in Q4 performance:
  Email revenue for November MTD is tracking +50% YoY via GA4 data, with stronger session engagement and higher ecommerce purchase volume compared to the same period last year.
• Strong audience growth:
  Total email recipients increased 56% YoY, driven by consistent campaign sending and improved list capture.
• Higher engagement at scale:
  Open rates improved +10% YoY, even as volume increased substantially, indicating subject line + creative improvements resonated with subscribers.
• Stabilization after early-year decline:
  Email revenue was trending down roughly 25–30% YoY in the first half of the year. Following Inbox Army’s consistent campaign output and improved creative direction, performance strengthened beginning in September, narrowing the YTD gap to only –3% YoY.
• Creative impact on performance:
  Campaigns featuring refreshed creative, stronger storytelling, and seasonal launches were consistently among our top revenue drivers, contributing to better late-year conversion.
• Deliverability maintained or improved: Bounce rate, spam complaints, and unsubscribes remained low and healthy despite higher send volume.

Overall, while the year began with YoY declines, Inbox Army’s campaign work contributed to a measurable rebound in Q3–Q4 and helped set the email program back on a positive trajectory heading into peak season.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Inbox Army’s project management has been consistently strong. Our main point of contact, Fawn, has been outstanding - highly responsive, proactive, and genuinely invested in understanding our brand and goals. They communicate clearly, ask the right questions, and always make sure we’re aligned before moving forward.

They deliver on time, even when timelines are tight, and they’re extremely flexible when priorities shift on our side. What we appreciate most is that they don’t just execute tasks, they think like partners: offering suggestions, flagging potential issues early, and adjusting quickly when we need changes. Their team clearly cares about the long-term health and success of our business, not just individual projects, which makes collaboration smooth and productive.

What was your primary form of communication with Inbox Army, LLC?

Email or Messaging App

What did you find most impressive or unique about this company?

Inbox Army’s most impressive strength is how deeply they embed themselves into our brand. They don’t operate like an outsourced vendor, they work like an extension of our internal team. Their designers consistently deliver high-quality, on-brand creative under fast timelines, and their ability to take loose ideas and turn them into polished, high-converting campaigns is a real differentiator.

Beyond the work itself, their collaboration style is what stands out most. They’re responsive, proactive, flexible with shifting priorities, and genuinely invested in our business goals. It’s rare to find an agency that can balance reliability, creativity, and true partnership at the same level - that’s what makes them unique.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

One opportunity for improvement is bringing even more consistency and data-alignment into our overall email program. Our day-to-day collaboration is strong and very execution focused, but we don’t always slow down to look at performance trends or creative testing insights together. Building a more proactive rhythm around data, learnings, and long-term strategy would help us keep growing and ensure our design and messaging continue moving in the right direction.

The other area is visual cohesion across all touchpoints. Our daily campaigns are strong and very on-brand, but some of the automated flows still use older or less aligned styling. As our brand evolves, keeping flows updated so everything feels unified would create an even stronger customer experience.

These are not criticisms, just natural next steps as our partnership continues to level up - the team has always been responsive, collaborative, and genuinely committed to our brand’s success.

BACKGROUND

Please describe your company and position.

 I am the Performance Marketing Manager of a real estate company 

Describe what your company does in a single sentence.

Real Estate Enterprise

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Perform a Deliverability Audit
• Fix Domain Health / Warm-Up Domain
• Re-Launch Email Journeys

SOLUTION

How did you find Inbox Army, LLC?

Other

Why did you select Inbox Army, LLC over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Inbox Army provided a variety of services all of which centered around an email marketing campaign. After launching our campaign, we discovered a few issues which we enlisted Inbox Army to assist with - including a deliverability audit to examine if our emails were landing in users spam folders, a warm-up to fix our domain health issues, and to use re-start our email campaigns using the updated domain and deliverability components. Inbox Army delivered on each aspect of these deliverables in a professional, timely, and thorough manner. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our domain health and IP reputation both improved from Bad to High, and our Emails Open Rates have gone from <5% to 20-40% range - indicating proper inbox placement 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Inbox Army was always responded in a timely manner via email - the feedback loop was very appreciated especially considering we had a tight timeline. They also completed all deliverables in a timely manner as well, while keeping in mind what was best for the campaign performance overall. Inbox Army always provided a plethora of expertise and a solid knowledge-transfer that we will take into all our future endeavors.

What was your primary form of communication with Inbox Army, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The variety of tools and expertise that they can provide was very broad and deep. You could tell that they all are experts in the email industry and knew exactly how to proceed with what we needed to do to get our campaign back on track.  

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

Inbox Army has a lot of great resources and provided a lot of detail in our meetings and via email chains, but I might appreciate some more official off-boarding documentation to have as a resource moving forward beyond our engagement with them

BACKGROUND

Please describe your company and position.

I am the Global Communication Manager of Profoto

Describe what your company does in a single sentence.

Profoto is the global leader in premium lighting solutions for professional photographers and studios since 1968. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Have a strategy for our email marketing when it comes to launches, campaigns, introduction of new business area, external partners and email automations.
• Update our email designs
• Have a higher conversion when it comes to both click rate as well as sales

SOLUTION

How did you find Inbox Army, LLC?

Online Search

Why did you select Inbox Army, LLC over others?

• High ratings
• Company values aligned

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed help with levelling up our email marketing concerning everything from responsive design, email copy, increasing our Open rate and CTR and conversion to sales as well as the strategy for emails when it comes to launches, and automation programs.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project have been above expectations when it comes to increasing open rates, click-through rates as well as revenue directly attributed to emails. Our unsubscription rates have gone down. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was nothing but superior level. Items were not only delivered on time, but often ahead of deadlines. We needed a partner that could understand and interpret our needs better than we could ourselves, and Inbox Army went above and beyond to ensure our success. 

What was your primary form of communication with Inbox Army, LLC?

In-Person Meeting

What did you find most impressive or unique about this company?

What I found most impressive, as well as unique, with Inbox Army, is that they were so driven, knowledgeable and curious, and dedicated to our success. And instead of us telling them what to do, we were confidently guided every step of the way, regardless of if it was the design of the email or the strategy around a launch. The project manager and strategic account director were very responsive, and they professionally and gently pushed us to be better all the time, the creative director put his heart and soul into delivering a premium, updated look and feel, as well as usability, to our emails, and the rest of the team were equally amazing. 

I highly recommend this email marketing agency for their exceptional ability to elevate our email marketing strategies, design, and metrics, while maintaining professionalism in meetings and consistently delivering outstanding results.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

The only thing I can think of is to provide a different solution than google docs for uploading images and content, perhaps in some kind of client portal where everything could be kept together with an overview and a schedule. 

BACKGROUND

Please describe your company and position.

I am the President of Cole Metals Group, LLC

Describe what your company does in a single sentence.

Cole Metals Group, LLC is a boutique company that specializes in helping investors diversify their portfolios with physical precious metals. We pride ourselves on building long term relationships and excellent customer service. Our mission is to educate and empower investors with the benefits and opportunities of investing in precious metals, and deliver personalized and professional solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Grow our email marketing list
• Develop and deliver email marketing campaigns.
• Design and deliver time sensitive information to existing clients via email

SOLUTION

How did you find Inbox Army, LLC?

• Online Search
• Clutch Site

Why did you select Inbox Army, LLC over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

InBox Army first helped us to optimize the deliverability of our emails to existing clients and to marketing clients.  They helped develop a popup to collect leads from our website and deliver them to our CRM and to Mailchimp.  They have helped us design and deliver 1) Evergreen emails that we have in a library 2) Current time sensitive campaigns and 3) a Welcome Series of emails to engage new leads as they opt in to email marketing. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our email marketing list has doubled in size, and their campaigns have resulted in follow up orders from existing clients. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team I have been assigned has been incredibly responsive.  They respond very quickly to emailed questions I have, seem to understand our goals with each project or campaign, and are able to make our ideas come to life on screen with minimal adjustments or corrections. 

What was your primary form of communication with Inbox Army, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Compared to our previous provider, there is a night and day difference in how easy it is to communicate with InBox Army, and their communication in terms of progress with each task.  They are so close, it almost feels like they're employees of OUR firm, rather than being an outside service provider.  I think that's pretty unique.  

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

No, I really don't want to change anything at this time.  I want our relationship to continue exactly as it has. 

BACKGROUND

Please describe your company and position.

I am the Sr. Manager of a health and wellness company.

Describe what your company does in a single sentence.

Our company is a health and wellness company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Email & SMS execution

SOLUTION

How did you find Inbox Army, LLC?

already hired when I started

Why did you select Inbox Army, LLC over others?

already hired when I started

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Inbox Army played a crucial role in supporting our team by taking on the end-to-end process of email and SMS setup and deployments. This included everything from coding campaigns to managing scheduling and testing and ensuring smooth execution of each campaign. Their expertise allowed us to scale our outreach efforts efficiently and meet our deadlines without compromising quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes included ensuring that emails were deployed on time, with careful monitoring to avoid any delays, while also addressing any troubleshooting issues that arose. This involved proactively identifying and resolving technical challenges, optimizing deliverability, and ensuring that all campaigns were executed seamlessly

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We partnered on project management to make sure items were on time, we put documents in place to help us stay organized, and keeping all team members aligned on priorities and deadlines. Respond was via Teams to keep things moving efficiently and stay on top of our progress.

What was your primary form of communication with Inbox Army, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I appreciate how senior-level members have stepped in and are responsive. I also appreciated their active efforts when we were hitting blocks or process issues and provided soultions 

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

My only suggestion would be for the team to proactively provide strategy and insights. I would have loved to get those bit of insight from the team

BACKGROUND

Please describe your company and position.

I am the VP and Marketing of a Retail Trade Association.

Describe what your company does in a single sentence.

We are the world's largest retail trade association, representing the largest private-sector industry in the United States that contains over 3.8 million retail establishments and supports more than 52 million employees.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

Email copywriting and design

SOLUTION

How did you find Inbox Army, LLC?

Referral

Why did you select Inbox Army, LLC over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Inbox Army to write, design, build and deploy email marketing campiagns on our behalf. They have also helped us develop email testing strategies and analysis of campaign performance. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project is still ongoing, but Inbox Army has written and designed engaing emails for us. Their work has not only help solve internal bandwidth issues, but we have seen increased engagement with our emails. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The IA team is very responsive and communicative. They have never missed a deadline and are willing to help with last-minute projects that sometimes creep up. 

What was your primary form of communication with Inbox Army, LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

We were able to onboard them very quickly, allowing us to get started fast and efficiently.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

Getting their copywriting team up to speed with our brand voice was challenging, but they have improved dramatically as we get deeper into the project. 

BACKGROUND

Please describe your company and position.

I am an executive at GoodwillFinds

Describe what your company does in a single sentence.

Goodwill® is a 501(c)(3) nonprofit organization made up of a network of 155 local organizations throughout North America that sell donated goods to create job opportunities and training in local communities. In the past year, Goodwill has... Supported millions of people to take action toward securing work:

• 1,984,044 individuals empowered themselves with Goodwill Services, including direct supports as well as training, education and job placement provided by local Goodwill organizations
• 140,128 individuals who identify as having disabilities
• 156,521 youth and younger individuals aged 16 to 24
• 182,624 individuals 55 years and older
• 46, 389 individuals who have been involved in the criminal justice system

Worked toward a healthier planet and more sustainable future for shoppers:

• 3.8 billion pounds of goods diverted from landfills
• More than 15 million pounds of electronics were collected across more than 2,000 Goodwill locations and recycled in new computer parts through a closed loop recycling process
• 2000+ e-recycling programs launched across the nation
• Progressed in becoming fully LEED certified

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inbox Army, LLC to accomplish?

• Email execution
• Email Strategy

SOLUTION

How did you find Inbox Army, LLC?

• Online Search

Why did you select Inbox Army, LLC over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Inbox Army, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Plan, code, schedule, monitor performance, and provide strategy for our email marketing programs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Scaled from 1 email send per week to 7 automated journeys, 3-5 targeted sends per week at a 50% reduction in costs. Email revenue increased over 1,000% since launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Campaigns are always delivered on time and to specification. They have helped us respond in as little as 24 hours to business opportunities and issues. Overall the level of service is better than having in-house resources.

What was your primary form of communication with Inbox Army, LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The wide range of clients they service allows them to be good strategic partners and the level of staffing they have available allows them to work quickly and efficiently.

Are there any areas for improvement or something Inbox Army, LLC could have done differently?

It would be great if reporting could be access in real time via a platform like Tableau or Looker.