# Inbox Army, LLC Inbox Army, LLC Reviews (71), Pricing, Services & Verified Ratings - Premier Verified - 4.9 out of 5 average review rating - 13 connections joined Inbox Army, LLC's Network [Visit Website](https://www.inboxarmy.com/?utm_source=clutch&utm_medium=referral) [Get a Custom Proposal](https://clutch.co/profile/inbox-army) **Full Service Email Marketing Agency** InboxArmy is an elite, **Full-service Email Marketing** Agency offering the full spectrum of email marketing services, including: - Full-Service Campaign Management - Email Template Production - Email Marketing Strategy - Email Marketing Audits - Email Automation & Custom Integrations We work with brands of all sizes, agencies, and email service providers to deliver best-in-class quality service, production, and support. **Why InboxArmy?** - Founded by one of the pioneers in email marketing since 1995 - Knowledgeable team with deep roots in the email industry - Proven track record of serving 5000+ clients globally - Established and well-documented processes - 25+ industries and verticals served - No hidden fees or long-term contracts - Fanatical customer service - 100% ESP-agonistic ## Company Information - Minimum project size: $1,000+ - Hourly rate: $100 - $149 - Number of employees: 50 - 249 - 2 Locations: - Grapevine, TX (Headquarters) - Grapevine, TX - Founded in 2016 - 1 languages: English - 11 timezones: Australia Central Time (ACT), Australia Eastern Time (AET), Central European Time (CET), Canada Newfoundland Time (CNT), Central Standard Time (CST), Eastern Standard Time (EST), Eastern European Time (EET), Hawaii Standard Time (HST), Mountain Standard Time (MST), New Zealand Standard Time (NST), Pacific Standard Time (PST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 70% Email Marketing - 10% CRM Consulting and SI - 10% Ecommerce Marketing - 10% SMS Marketing ### Focus Areas - CRM Solutions: - 100% Klaviyo - eCommerce Marketing Focus: - 100% Shopify Marketing ### Industries - 10% eCommerce - 10% Education - 10% Information technology - 10% Financial services - 10% Other industries - 10% Consumer products & services - 10% Advertising & marketing - 10% Real estate - 10% Retail - 10% Medical ### Clients - 15% Small Business (<$10M) - 60% Midmarket ($10M - $1B) - 25% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.9 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Clients consistently praise Inbox Army for their budget-friendly pricing and good value for cost. Specific costs vary, with reports of monthly fees around $3,000-$5,000. The company is noted for its responsiveness and quick turnaround, enhancing overall project efficiency and satisfaction. **Most Common Project Size**: Less than $10,000 based on 48 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Other Digital Marketing: Less than $10,000 based on 21 reviews - Email Marketing: Less than $10,000 based on 11 reviews - Advertising: Less than $10,000 based on 9 reviews - Content Marketing: Less than $10,000 based on 7 reviews - Digital Strategy: Less than $10,000 based on 4 reviews - Social Media Marketing: Less than $10,000 based on 2 reviews - Custom Software Development: Less than $10,000 based on 2 reviews - Graphic Design: Less than $10,000 based on 2 reviews - SMS Marketing: Confidential based on 2 reviews - Other Design: Less than $10,000 based on 2 reviews - Marketing Strategy: $10,000 to $49,000 based on 1 review - UX/UI Design: Less than $10,000 based on 1 review - Account-Based Marketing: Confidential based on 1 review - Conversion Optimization: Confidential based on 1 review - Demand Generation Marketing: Confidential based on 1 review - DevOps Managed Services: Confidential based on 1 review - Ecommerce Marketing: Confidential based on 1 review - Business Consulting: Confidential based on 1 review - Other IT Consulting and SI: Confidential based on 1 review - Content Writing Services: Less than $10,000 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Inbox Army, LLC Review Insights Overall Review Rating: 4.9 - Quality: 4.9 - Schedule: 4.9 - Cost: 4.9 - Willing to Refer: 4.9 ### Top Mentions - Timely (29 mentions) - Communicative (16 mentions) - Knowledgeable (11 mentions) - Proactive (8 mentions) - Efficient (6 mentions) - High-quality work (6 mentions) - Easy to work with (5 mentions) - Collaborative (4 mentions) - Flexible (4 mentions) - Great project management (4 mentions) - Accommodating (3 mentions) - Exceptional results (3 mentions) - Reasonable pricing (3 mentions) - Unique expertise (3 mentions) - Well-organized projects (3 mentions) - Dedicated (2 mentions) - Detail-oriented (2 mentions) - Great team (2 mentions) - Results-oriented (2 mentions) - Team players (2 mentions) ### Review Highlights **Client-Specific Customization** Inbox Army is recognized for their ability to customize their services to meet specific client needs, ensuring that their solutions are tailored and relevant to each client's unique business goals. **Opportunities for Enhanced Reporting** While clients are generally satisfied with Inbox Army's services, some have suggested improvements in the area of detailed reporting and analytics to provide deeper insights into campaign performance. **Efficient Onboarding Process** Inbox Army's efficient onboarding process is appreciated by clients, allowing for quick ramp-up times and seamless integration into existing workflows. **Positive Client Feedback on Team Dedication** The dedication and commitment of Inbox Army's team members are frequently praised by clients, who note the team's willingness to go above and beyond to ensure client satisfaction. **Innovative Solutions and Suggestions** Clients value the innovative solutions and suggestions provided by Inbox Army, which often contribute to the overall improvement and optimization of email marketing strategies. **Areas for Improvement in Strategy** Some clients suggest that Inbox Army could enhance their service by providing more strategic insights and suggestions proactively, especially in the areas of content marketing and long-term strategy. **Expertise in Email Marketing** Clients consistently praised Inbox Army, LLC for their deep expertise in email marketing, including design, coding, and strategic implementation. Their knowledge in this domain is highlighted as a key strength by many clients across various industries. **Significant Revenue Increases** Several clients reported significant increases in revenue and engagement metrics after working with Inbox Army. This includes improvements in open rates, click-through rates, and overall email marketing ROI. **Proactive Problem Solving** Clients appreciate Inbox Army's proactive approach to identifying and solving potential issues before they become problems. This forward-thinking attitude contributes to smooth project executions. **Timely Deliveries** Inbox Army is often praised for delivering projects on time, even under tight deadlines. Their ability to meet and often exceed timelines is a valued aspect of their service. ### Inbox Army, LLC Reviews #### Email Template Design & Dev for Food Ordering Platform (Featured Review) **The Project** - Services: Custom Software Development, Email Marketing, UX/UI Design - Project size: Less than $10,000 - Project length: Sep. - Dec. 2023 **Project Summary**: Inbox Army, LLC designed and built an email template for a food ordering platform. The team delivered a parent template with over 70 modules based on Figma and using HTML and CSS. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.0 **The Reviewer** Lifecycle Marketing Manager, Food Ordering Platform - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jan 29, 2024 **Feedback Summary**: Inbox Army, LLC rewrote the client's entire email code library and increased the readability of the campaigns on many devices. The team was dedicated to meeting the project's milestones and was consistent with deadlines. Inbox Army, LLC had effective communication via Zoom, email, and Slack. ""I was impressed by their communication and dedication to getting the project done properly."" **BACKGROUND** Please describe your company and position.I am the Lifecycle Marketing Manager of a food ordering platform.Describe what your company does in a single sentence.Our company is an online food ordering platform that connects customers with local restaurants. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Inbox Army, LLC to accomplish?Building out a modulate parent template system for our emails. **SOLUTION** How did you find Inbox Army, LLC?ReferralWhy did you select Inbox Army, LLC over others?Good value for costReferred to meHistory of effectively completing projectsHow many teammates from Inbox Army, LLC were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.They built out a modular parent template based on a figma for our email design system, containing over 70 modules. We needed it to be built in both marketo and raw HTML/CSS. They helped ensure that it was mobile friendly as well as dark mode friendly. They kept to relevant feedback and managed expectations when it came to rendering on outlook/windows as well as when our designs were not email friendly. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We've been able to recode our entire email code library quickly and increased the readability of our campaigns on the many devices and inbox providers.Describe their project management. Did they deliver items on time? How did they respond to your needs?They were very consistent with their deadlines, always responded in a timely manner, and addressed our concerns. They communicated very effectively on all channels including zoom, email, and slack. We're very happy with how they were able to meet us where we were.What was your primary form of communication with Inbox Army, LLC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?I was impressed by their communication and dedication to getting the project done properly and meeting agreed upon milestone deadlines.Are there any areas for improvement or something Inbox Army, LLC could have done differently?I think they handled everything just as expected. They did a good job when there was any misalignment in asking questions, listening to our issues, and working towards solutions. --- #### Coding & Development Services for Marketing Company **The Project** - Services: DevOps Managed Services - Project size: Confidential - Project length: Jan. 2018 - Ongoing **Project Summary**: Inbox Army, LLC provides development services for a marketing company. This involves transforming and optimizing creative assets into coded HTML. Moreover, the team handles hundreds of projects per month.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Project Manager, Marketing Company - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 2, 2023 **Feedback Summary**: The client is pleased with Inbox Army, LLC’s services. The team has successfully completed their coding projects. Their members have been highly responsive and always deliver on time. Moreover, they serve as an excellent partner for the client, resulting in a successful engagement.  "“They are an excellent partner critical to the success of our work for our clients."" **BACKGROUND** Please describe your company and position. I am the Senior Project Manager of an advertising & marketing company Describe what your company does in a single sentence.We are a data-driven marketing services provider that uses data to optimize consumer targeting and content tailoring, designing and executing premium communications to drive results with consumers. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Inbox Army, LLC to accomplish?Turn creative into coded html set up and optimized within various email service providers **SOLUTION** How did you find Inbox Army, LLC?ReferralWhy did you select Inbox Army, LLC over others?Pricing fit our budgetGood value for costReferred to meDescribe the scope of work in detail. Please include a summary of key deliverables.Inbox Army has been our development partner for over 6 years. They provide coded html for hundreds of projects per month. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Successful completion of coding on each email project.Describe their project management. Did they deliver items on time? How did they respond to your needs?They are very responsive and always deliver on time.What was your primary form of communication with Inbox Army, LLC?Email or Messaging AppWhat did you find most impressive or unique about this company?They are an excellent partner critical to the success of our work for our clients.Are there any areas for improvement or something Inbox Army, LLC could have done differently?Any issues that have ever come up have been addressed expediently and without issue. --- #### Email Marketing for Medical Education Platform **The Project** - Services: Email Marketing - Project size: Confidential - Project length: Apr. 2023 - Ongoing **Project Summary**: Inbox Army, LLC has designed and implemented an email marketing strategy for a medical education platform. They have upgraded the client's automated emails with improved content and design. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 4.0 **The Reviewer** CEO, Medical Education Platform - Industry: Education - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 24, 2023 **Feedback Summary**: Thanks to Inbox Army, LLC's efforts, the client has generated a good amount of revenue from the campaigns and automation. The team is prompt and responsive to the client's needs. They communicate effectively through in-person meetings and email. They're fast and reliable. ""They deliver everything on time and respond effectively to the things we need."" **BACKGROUND** Please describe your company and position.I am the CEO of a Medical Education PlatformDescribe what your company does in a single sentence.We educated medical students. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Inbox Army, LLC to accomplish?Help improve our email marketing **SOLUTION** How did you find Inbox Army, LLC?Online SearchWhy did you select Inbox Army, LLC over others?High ratingsClose to my geographic locationPricing fit our budgetHow many teammates from Inbox Army, LLC were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.They helped us design and implement an email marketing strategy. They also improved our automated emails with better content and design. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We have generated a good amount of revenue from the campaigns and automations.Describe their project management. Did they deliver items on time? How did they respond to your needs?They deliver everything on time and respond effectively to the things we need.What was your primary form of communication with Inbox Army, LLC?In-Person MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The speed in which they work.Are there any areas for improvement or something Inbox Army, LLC could have done differently?None. --- #### Email & Campaign Management for E-Commerce Company **The Project** - Services: Email Marketing - Project size: $10,000 to $49,999 - Project length: Sep. 2022 - Mar. 2023 **Project Summary**: An e-commerce company hired Inbox Army, LLC to provide email marketing and campaign management services. **Review Rating**: 4.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Executive, E-Commerce Company - Industry: Retail - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Apr 7, 2023 **Feedback Summary**: Inbox Army, LLC successfully engaged customers, and the client saw progress with their email inbox deliverability. The team helped the client navigate a challenging product and quickly completed tasks. Inbox Army, LLC was easy to communicate with, and the team brought a high level of expertise.  ""They did everything we asked them to do, and their production team was easy to communicate with."" **BACKGROUND** Please describe your company and position. I am the Owner of (a/an) eCommerce Describe what your company does in a single sentence. eCommerce **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Inbox Army, LLC to accomplish? Email Management Warming Up a Customer List Deliverability **SOLUTION** How did you find Inbox Army, LLC? Referral Why did you select Inbox Army, LLC over others? High ratings What was the size of Inbox Army, LLC’s team? 2-5 Employees Describe the scope of work in detail. Please include a summary of key deliverables. Warmup of our customer list. Campaign management. Deliverability **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Engaged customers Email inbox deliverability Revenue Describe their project management. Did they deliver items on time? How did they respond to your needs? Everything went well. It was a challenging product, and their team helped us navigate through it all What was your primary form of communication with Inbox Army, LLC? Virtual Meeting Email or Messaging App What did you find most impressive or unique about this company? They had a lot of knowledge on email performance, and good reporting. They did everything we asked them to do, and their production team was easy to communicate with and quickly knocked out tasks Are there any areas for improvement or something Inbox Army, LLC could have done differently? Our program got really costly and it would have been nice to have known that was coming, however not sure how we'd have prevented it. --- #### Email Campaign Management for Financial Services Firm **The Project** - Services: Email Marketing - Project size: Less than $10,000 - Project length: Jan. 2023 - Ongoing **Project Summary**: Inbox Army, LLC is hired by a financial services firm to maintain their existing email campaigns. The team creates new campaigns whenever opportunities arise. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Digital Marketing Manager, Financial Services Firm - Industry: Financial services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Mar 13, 2023 **Feedback Summary**: Inbox Army, LLC is a reliable partner who manages the client's campaigns excellently. Virtual meetings and regular communication through email ensure a seamless workflow. They're highly responsive, collaborative, and easily integrated into the internal team. ""Their ability to act as an extension of our marketing team is impressive."" **BACKGROUND** Please describe your company and position. I am the Digital Marketing Manager of (a/an) Financial services Describe what your company does in a single sentence. Sells surety bonds and insurance within the U.S. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Inbox Army, LLC to accomplish? Manage existing email campaigns Create new email campaigns **SOLUTION** How did you find Inbox Army, LLC? Clutch Site Why did you select Inbox Army, LLC over others? High ratings Pricing first our budget Good value for cost Describe the scope of work in detail. Please include a summary of key deliverables. We hired InboxArmy to maintain existing email campaigns, and create new ones when opportunities were found. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Maintaining existing campaigns Surety bond/insurance applications Describe their project management. Did they deliver items on time? How did they respond to your needs? Yes, they respond in a timely manner, and are great at collaborating on projects. What was your primary form of communication with Inbox Army, LLC? Virtual Meeting Email or Messaging App What did you find most impressive or unique about this company? Their ability to act as an extension of our marketing team is impressive. Are there any areas for improvement or something Inbox Army, LLC could have done differently? Better reporting on analytical data. --- #### Content Marketing for Trader Assistance Platform **The Project** - Project size: Less than $10,000 - Project length: Sep. 2022 - Ongoing **Project Summary**: Inbox Army, LLC provides email marketing services for a financial services company. They have been tasked with helping the client with their email campaign strategy. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CEO, The Funded Trader - Industry: Financial services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 19, 2023 **Feedback Summary**: Thanks to the Inbox Army team, the client has been able to mobilize more than ten automation sequences that are resulting in higher open and click rates. The client appreciated the vendor's efficient workflow and how they always get work done in a timely manner. ""They have been able to get the work done in a timely manner always."" **BACKGROUND** Please describe your company and your position there. We help undercapitilized traders gain access to more capital . My position is CEO **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC? We hired Inbox Army to assist with Email Marketing efforts **SOLUTION** How did you select this vendor and what were the deciding factors? We selected this vendor after searching the internet for available options. When deciding we wanted to make sure they could act as a member of our team and operate at a high level. Describe the project in detail and walk through the stages of the project. They have been tasked with helping to mobilize the email marketing strategy that we have designed along with provide feedback on it. How many resources from the vendor's team worked with you, and what were their positions? We have worked with several resources from their team. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We have been able to mobilize 10+ automation sequences that are resulting in higher open and click rates How effective was the workflow between your team and theirs? The workflow has been pretty efficient What did you find most impressive or unique about this company? They have been able to get the work done in a timely manner always. Are there any areas for improvement or something they could have done differently? When it comes to strategy I would like if they asserted their ideas more often --- #### Email Marketing for Marketing Agency **The Project** - Services: Content Marketing, Digital Strategy, Other Digital Marketing - Project size: Less than $10,000 - Project length: Jan. 2021 - Ongoing **Project Summary**: Inbox Army, LLC develops and implements email marketing campaigns to improve engagement for a marketing agency's multiple end clients.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, Marketing Agency - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Jul 15, 2022 **Feedback Summary**: The project has been met with positive feedback. Inbox Army, LLC improved the client's ROI by 1,000%. They have a proactive process that kept the client on track with a fast and consistent turnaround process.  ""They have a fast and consistent turnaround and continue to deliver results."" **BACKGROUND** Please describe your company and your position there. Marketing Agency Owner **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC? Email Marketing **SOLUTION** How did you select this vendor and what were the deciding factors? Finding a reliable email marketing partner is crucial. As a growing agency we depend on Inbox Army as a trusted outsource partner. Describe the project in detail and walk through the stages of the project. We developed several campaigns a month for multiple clients. How many resources from the vendor's team worked with you, and what were their positions? We work with Dan, his team and Amanda to review results, make changes and make our clients email marketing more effective. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? All of out clients have received positive ROI on all campaigns - some into the 1000%! How effective was the workflow between your team and theirs? Great! What did you find most impressive or unique about this company? They are proactive in keeping our email program on track for our clients. They have a fast and consistent turnaround and continue to deliver results. Are there any areas for improvement or something they could have done differently? No --- #### Email Marketing for Pet Care Office **The Project** - Services: Content Marketing, Digital Strategy, Other Digital Marketing - Project size: Confidential - Project length: Feb. 2022 - Ongoing **Project Summary**: Inbox Army, LLC assisted a pet care office with streamlining their email marketing campaigns. They worked closely with the vendor's project manager throughout the project. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** National Operations Manager, Orivet Genetic Pet Care USA - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Jun 29, 2022 **Feedback Summary**: Inbox Army, LLC brought an unforeseen consistency in the client's email marketing projects, thanks to their quick understanding of the client's business goals. Customers can expect an incredibly smooth communication process that creates appropriate content with no issues. ""He has been able to answer all of our questions with ease, and has helped us to grown our sales through well thought out email campaigns."" **BACKGROUND** Please describe your company and your position there. I am the National Operations manager for Orivet Genetic Pet Care's US office. I handle the day to day operations as well as oversee all marketing campaigns and social media accounts. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC, and what were your goals? We hired on Inbox Army to help streamline our EDM campaigns as well as freshen up our lists and help with marketing strategies. **SOLUTION** How did you select this vendor and what were the deciding factors? After much research we decided that Inbox Army offered the most bang for our buck. The team was very responsive to our ideas and also were able to provide some great insight during the in terview process. Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used. The first step was to familiarize Inbox Army with all our brand. After this initial step was taken, we provided them with the info to our MailJet account. From here they cleaned up all of our lists and began to send out soft campaigns to help ease into the use of Klaviyo instead. Once this was completed Inbox Army began to utilize Klaviyo as our primary service and to send out EDMs. We work closely together to ensure that all material is approved before sending out. How many resources from the vendor's team worked with you, and what were their positions? Our main point of contact has been Adi, he is such a joy to work with and is incredibly knowledgable. He has been able to answer all of our questions with ease, and has helped us to grown our sales through well thought out email campaigns. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? All of our EDM's now have a consistency that they did not before. How effective was the workflow between your team and theirs? Communication has been incredibly smooth between Inbox Army and our team. What did you find most impressive or unique about this company? Inbox Army was able to quickly learn how our business works and to create appropriate content with no issues. Are there any areas for improvement or something they could have done differently? Perhaps consider using Basecamp for a project management tool. --- #### Email Marketing for Insurance Tech Company **The Project** - Services: Other Digital Marketing - Project size: Less than $10,000 - Project length: Jan. - June 2022 **Project Summary**: Inbox Army, LLC provided email marketing services for an insurance tech company, designing and coding assets. Their goal was to improve the client’s campaigns and increase turnaround times. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Lifecycle, Insurance Tech Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jun 8, 2022 **Feedback Summary**: Inbox Army, LLC’s support drastically improved the client’s design and coding turnaround times from a few months to a few days, meeting expectations. They cultivated an effective partnership through constant availability and regular meetings. Their team was responsive and had a diverse skillset.  ""They responded to feedback quickly and iterated as needed."" **BACKGROUND** Please describe your company and your position there. Director of Lifecycle, Insurtech Company **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC, and what were your goals? We needed email marketing production, coding and design support. Our goal was to increase our agility, improve campaign performance and maintain or improve deliverability. **SOLUTION** How did you select this vendor and what were the deciding factors? I was hired after the selection process. How many resources from the vendor's team worked with you, and what were their positions? The owner, multiple account managers and deliverability experts **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We improved our agility significantly. Design and coding turnaround times are now within a few days versus months before InboxArmy. How effective was the workflow between your team and theirs? We have weekly meetings and a slack channel for quick communication. The team responds quickly and helps up meet our deadlines. What did you find most impressive or unique about this company? They responded to feedback quickly and iterated as needed. I like that they are my one stop shop for email marketing needs - email design, coding, production, deliverability and reporting. Are there any areas for improvement or something they could have done differently? In the early days of the project there was a miscommunication regarding our needs. But after providing feedback they quickly adjusted. --- #### Email Marketing for Art Prints Seller **The Project** - Services: Digital Strategy, Other Digital Marketing - Project size: Less than $10,000 - Project length: Mar. - May 2022 **Project Summary**: Inbox Army, LLC managed an art prints seller’s email marketing campaigns. They first studied the client’s brand and requirements before implementing multiple campaigns.   **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Map of Our Life - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — May 20, 2022 **Feedback Summary**: Inbox Army, LLC’s efforts increased sales and revenue, meeting expectations. Their communicative, prompt, and collaborative approach cultivated a positive partnership. Beyond their outstanding execution, their email marketing expertise was impressive. ""We worked really well together."" **BACKGROUND** Please describe your company and your position there. I'm the owner of an E-Commerce store selling art prints. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC? We needed help with our email marketing strategy and automations. **SOLUTION** How did you select this vendor and what were the deciding factors? We chose Inbox Army because of their focus on email marketing strategy and had great reviews. Describe the project in detail and walk through the stages of the project. They started with a sit down conversation regarding our brand, style, and expectations for this service. They then began implementation of marketing flows via automation. We then moved onto multiple email campaigns per month. How many resources from the vendor's team worked with you, and what were their positions? We worked with Amanda as our Email Marketing Manager. Chris helped us with onboarding. And we worked with a production team regarding design and coding. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Our new email strategy resulted in a boost in sales and revenue. How effective was the workflow between your team and theirs? We worked really well together. Communication was easy and swift. Work was done in a timely manner. What did you find most impressive or unique about this company? Their knowledge in regards to email strategy as well as their timely responses. We felt part of the team and had a great time working with everyone. Are there any areas for improvement or something they could have done differently? We felt completely satisfied with their service, and would recommend them to other businesses who need help with email strategy. --- #### Email Marketing for Multi-Brand Clothing Retailer **The Project** - Services: Other Digital Marketing - Project size: $10,000 to $49,999 - Project length: May - Dec. 2021 **Project Summary**: Inbox Army, LLC provided direct email marketing (DEM) services for a multi-brand clothing retailer. The team handled everything, from coming up with a DEM strategy all the way to its implementation. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** E-Commerce Specialist, Multi-Brand Clothing Retailer - Industry: Retail - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 24, 2021 **Feedback Summary**: The client could not share any specific metrics, but they were satisfied with Inbox Army, LLC's services. They described the team to be fast and skilled, which helped ensure a productive partnership. The workflow was flawless, too.  ""The workflow was perfect."" **BACKGROUND** Please describe your company and your position there. Multi-brand clothing & accessories retailer. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC, and what were your goals? DEM Management. **SOLUTION** How did you select this vendor and what were the deciding factors? Online scouting. Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used. DEM Strategy, Design, Implementing, Developing. How many resources from the vendor's team worked with you, and what were their positions? Account manager, strategist manager, production team. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? I can't. How effective was the workflow between your team and theirs? Their workflow was perfect.  What did you find most impressive or unique about this company? Fast and skilled. Are there any areas for improvement or something they could have done differently? No. --- #### Email Marketing for Insurance & Risk Management Firm **The Project** - Services: Other Digital Marketing - Project size: Less than $10,000 - Project length: Apr. 2021 - Ongoing **Project Summary**: An insurance and risk management firm hired Inbox Army, LLC to design and code an email for their email marketing campaign. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Associate, Blue Lion Insurance Advisors, LLC - Industry: Financial services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Apr 30, 2021 **Feedback Summary**: A collaborative partner, Inbox Army, LLC remains responsive and accommodating to the client's requests. Their dedication to delivering high-quality work and top-notch customer service ensure a long-term and fruitful partnership. ""The quality of their work and customer service is impressive." " **BACKGROUND** Please describe your company and your position there. I am an insurance associate and marketing specialist at Blue Lion Insurance Advisors, LLC. We are a full-service insurance and Risk Management firm that works with 30 different insurance providers to find you the best insurance coverage, at the right price, with superior client services. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC? To design and code an email that would deploy to 5K people. What were your goals for this project? Our goal was to have the email designed in such a way that it not only represents the company, but also makes people want to work with us. **SOLUTION** How did you select Inbox Army, LLC? Google. Describe the project in detail. After an initial phone call with Adi and his team, we sent over images and text we had, provided them with our vision for the email and approved them to design the initial comps What was the team composition? We had out project manager, Adi, his design team (all from InboxArmy) then myself and my supervisor. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We do not have outcomes yet, but anticipate success. How effective was the workflow between your team and theirs? It was terrific! They were very responsive and accommodating to our requests, What did you find most impressive about this company? The quality of their work and customer service is impressive. Are there any areas for improvement? I cannot think of any, --- #### Email Marketing for Protective Gear Manufacturer **The Project** - Services: Advertising - Project size: $10,000 to $49,999 - Project length: Sep. 2020 - Ongoing **Project Summary**: Inbox Army provides ongoing email marketing services for a protective gear manufacturer. The team handles email conceptualization, design, edits, and distribution to lists. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, Protective Gear Manufacturer - Industry: Government - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 10, 2021 **Feedback Summary**: Thanks to Inbox Army's work, increased sales and distribution is achieved satisfying the client's expectations. The team establishes effective communication and implementation through email and phone calls. ""We needed e-blasts, they are able to tailor the project budget to accommodate this on a monthly basis." " **BACKGROUND** Please describe your company and your position there. Director of international and domestic marketing and expansion. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC? Email marketing program What were your goals for this project? Implement email marketing campaign to be sent to potential prospects, current customers and other clients. **SOLUTION** How did you select Inbox Army, LLC? Our team searched various search engines and review sites to determine which candidate would fit our need. Based on our frequency, budget, and design requirements, Inbox Army Fit our needs the best. Describe the scope of their work in detail. On a monthly basis, two email campaign are conceptualized, designed, edited, and distributed to our email distribution lists. We have a strategy call about every two months or so in order to see what areas to improve. What was the team composition? We work mostly with the production and tech team. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Increased sales and distribution comes from most email marketing campaigns we do on a monthly basis. Inbox Army has also made certain suggestions about content and client segmentation of our e-blasts in order to make sure each blast is serving the optimal customer group. How effective was the workflow between your team and theirs? Communication and implementation is effective via email and phone. What did you find most impressive about this company? We needed e-blasts, they are able to tailor the project budget to accommodate this on a monthly basis. Are there any areas for improvement? Not yet. --- #### Email Marketing Program Support for Staffing Agency **The Project** - Services: Other Digital Marketing - Project size: Confidential - Project length: Nov. 2020 - Apr. 2021 **Project Summary**: Inbox Army, LLC was engaged by a staffing agency for email marketing and campaign development support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Manager of Global Mktg Automation, Staffing Agency - Industry: Other industries - Client size: 5,001-10,000 Employees - Review Type: Online Review - Verified **The Review** — Apr 1, 2021 **Feedback Summary**: Inbox Army, LLC delivered results that the client found satisfactory. The team's project lead performed excellently in coordinating the roadmap of requests. The quality of their communication and execution were the highlights of their work. ""Inbox Army is a pleasure to work with."   " **BACKGROUND** Please describe your company and your position there. Senior Manager, Global Marketing Automation in the Staffing Industry **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC, and what were your goals? We engaged Inbox Army to support our marketing program. **SOLUTION** How did you select Inbox Army, LLC and what were the deciding factors? Inbox Army is a pleasure to work with, very prompt, and has attention to detail when executing email campaign development. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Salesforce Marketing Cloud email development. How many people from the vendor's team worked with you, and what were their positions? Account Manager and a Production Team of Developers **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Overall happy with the outcome of the projects we leveraged Inbox Army on. Describe their project management style, including communication tools and timelines. The Account Manager performed a good job coordinating our roadmap of requests. What did you find most impressive or unique about this company? Communication and execution. Are there any areas for improvement or something they could have done differently? N/A --- #### Email Marketing for Creative & Design School **The Project** - Services: Other Digital Marketing - Project size: Less than $10,000 - Project length: Sep. 2020 - Ongoing **Project Summary**: Inbox Army, LLC was hired by a creative and design school to help with their email marketing efforts. The goal of the collaboration is to increase their open rates and engagement. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive Director of Enrollment Management, Design School - Industry: Education - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Mar 9, 2021 **Feedback Summary**: Thanks to Inbox Army, LLC, the client was able to see an increase in their conversion rates, and the number of issues is reduced. The team is responsive to the client's questions and feedback. ""The speed at which they were able to turn things around for us was just amazing." " **BACKGROUND** Please describe your company and your position there. I am the Executive Director of Enrollment Management at a creative and design school **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC? We were looking for a company to manage our email marketing list, help develop campaigns, and fix our issues with spam filters and undeliverable emails. What were your goals for this project? To increase open rates and engagement. **SOLUTION** How did you select Inbox Army, LLC? My team searched for reputable vendors and selected Inbox Army after a rigorous interview process with over a dozen companies. Describe the scope of their work in detail. Maintaining our email marketing list, executing regular marketing emails to our contact lists, analyzing results. What was the team composition? We work closely with an account representative. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We've greatly increased our conversion rates and reduce the number of issues. How effective was the workflow between your team and theirs? Our project manager is responsive to our questions and feedback. What did you find most impressive about this company? The speed at which they were able to turn things around for us was just amazing. Are there any areas for improvement? Continual improvement of optimizing HTML emails to display correctly and consistently on a variety of email software. They have been very good in this area. --- #### Email Marketing for Marketing Consulting Agency **The Project** - Services: Content Marketing - Project size: Less than $10,000 - Project length: Oct. 2019 - Ongoing **Project Summary**: Inbox Army, LLC provides ongoing email marketing services for a marketing consulting agency. The team handles strategy sessions, drip campaigns, and Mailchimp integration into the client's CRM.  **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Director of Marketing, Marketing Consulting Agency - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 1, 2021 **Feedback Summary**: Since the collaboration started, email marketing strategy and delivery improved and there is an increase in overall traffic thanks to Inbox Army, LLC's work. They are a team of technical experts that ensures ongoing engagement. ""I was impressed with the technical expertise and troubleshooting that Inbox Army did." " **BACKGROUND** Please describe your company and your position there. I work for a fractional marketing company as the director of marketing. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC? Email marketing. What were your goals for this project? To increase our email presence, build our brand, and stay top of mind to our leads and clients. **SOLUTION** How did you select Inbox Army, LLC? My boss received an email from them offering services and did we both did several "interviews" to ensure they were a good fit. Describe the scope of their work in detail. An initial audit and then email strategy sessions, followed by a drip campaign, monthly newsletter, and various integrations into our current sales and lead system. What was the team composition? We have worked with two people throughout the process, a senior manager and an account manager. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Since working together, we've definitely improved our email marketing strategy and delivery, as well as found some overall traffic increases due to the content marketing. Our metrics are above average for emails and we hope to continue improving on them. How effective was the workflow between your team and theirs? We simply use email and periodic meetings to coordinate. What did you find most impressive about this company? I was impressed with the technical expertise and troubleshooting that Inbox Army did to ensure that we could integrate our current CRM with Mailchimp. Are there any areas for improvement? I think Inbox Army could take a more proactive approach to our content marketing, as well as improve on their design abilities and reporting. --- #### Drip Campaign Automation for Real Estate Management **The Project** - Services: Advertising - Project size: Less than $10,000 - Project length: Apr. 2020 - Ongoing **Project Summary**: A residential property management firm partnered with Inbox Army in order to streamline their email campaigns and increase their leads. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Real Estate Management Firm - Industry: Real estate - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 27, 2021 **Feedback Summary**: The project is still ongoing, but the company is seeing their results improve because of the expertise and support of the Inbox Army team. The team's workflow during the project has been good overall and they have impressed the company with their subject matter knowledge. ""Their zapier knowledge is impressive." " **BACKGROUND** Please describe your company and your position there. Residential Property Management - President owner **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC? Streamline our email campaign and nurture our warm leads What were your goals for this project? Streamline our email campaign and nurture our warm leads **SOLUTION** How did you select Inbox Army, LLC? Added analytics and streamlined nurturing campaign Describe the scope of their work in detail. Took our existing campaign, analyzed it and provided a recommendation and implemented. What was the team composition? 1 person **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Ongoing, but results are improving How effective was the workflow between your team and theirs? Good. What did you find most impressive about this company? Their zapier knowledge is impressive. Are there any areas for improvement? no --- #### Email Campaigns for Moving Services **The Project** - Services: Other Digital Marketing - Project size: Less than $10,000 - Project length: July 2020 - Ongoing **Project Summary**: Inbox Army, LLC provides ongoing digital marketing services for a moving services company. The team was hired to handle multiple email campaigns to help the client communicate with their customers. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Sales, All Service Moving - Industry: Arts, entertainment & music - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jan 13, 2021 **Feedback Summary**: Inbox Army, LLC was able to deliver plenty of views and a little unsubscribe from the campaigns they handle. Their workflow is great throughout the engagement.  ""Their communication is impressive and they keep us on track." " **BACKGROUND** Please describe your company and your position there. All Service Moving is the largest independently owned moving and storage company in the Northwest. ASM conducts moves locally, nationally, and internationally. Kit is the Director of Sales **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC? ASM hired Inbox Army to manage multiple email campaigns to customers. What were your goals for this project? To communicate with customers. **SOLUTION** How did you select Inbox Army, LLC? Researched similar companies and decided on IA. Describe the scope of their work in detail. Consultation and execution of campaign What was the team composition? Hannan was the lead along with a production team. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Very little unsubscribes and plenty of views. How effective was the workflow between your team and theirs? Great. What did you find most impressive about this company? Their communication and keeping us on track. Are there any areas for improvement? Not yet. --- #### Email Marketing for Mattress Retailer **The Project** - Services: Advertising - Project size: Less than $10,000 - Project length: Sep. - Dec. 2020 **Project Summary**: A mattress retailer needed to optimize and refresh their automated email systems. They partnered with Inbox Army to provide the necessary services and create better email campaigns. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Marekting, Sit 'n Sleep - Industry: Retail - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jan 5, 2021 **Feedback Summary**: The refreshed campaigns that the Inbox Army team created led to an increase in sales for the company. The company appreciated the team's diligence and how quickly they conducted their work, they were also most impressed with the overall quality of the final result. ""I was most impressed with the quality of work and how quickly they were able to turnaround the project." " **BACKGROUND** Please describe your company and your position there. Sit 'n Sleep is the largest specialty mattress retailer in Southern California. I am Director of Marketing and oversee our strategy across all channels. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC? We engaged inbox army to optimize and refresh are email automations. What were your goals for this project? Goals were to refresh creative and create best in class email campaigns. **SOLUTION** How did you select Inbox Army, LLC? I found Inbox army after during after researching online. They were the best solution available. Describe the scope of their work in detail. We engaged Inbox army to build out the following campaigns: Welcome Series Browse Abandonment Shopping Cart Abandonment Post Purchase What was the team composition? I worked closly with my account manager Adi. Adi was great to work with and responded quickly to any and all needs. He truly was an expert in his field. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Refreshed campaigns leading to significant increase in sales. How effective was the workflow between your team and theirs? Very effective. Inbox army was very quick and diligent with their work. What did you find most impressive about this company? I was most impressed with the quality of work and how quick they were able to turnaround the project. They were also extremely affordable. Are there any areas for improvement? None --- #### Email Marketing for Textile Manufacturing Company **The Project** - Services: Other Digital Marketing - Project size: Confidential - Project length: Aug. 2020 - Ongoing **Project Summary**: A global textile manufacturer and distributor partnered with Inbox Army LLC, in order to assist them with their email marketing efforts. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Go to Market Strategy, Textile Manufacturer - Industry: Manufacturing - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Dec 14, 2020 **Feedback Summary**: In the first few months of initially working with the Inbox Army team, the company has seen its CTO rates double and they are happy with the results. The team is successful in implementing list clean-ups, segmentation, and campaign planning to bring about the desired outcome. ""So far, our email open and click-to-open rates have more than doubled." " **BACKGROUND** We are a global textile manufacturer and distributor, serving a range of B2B markets from industrial laundries, hotels, healthcare facilities and more. As the Go-to-Market Director, I lead the marketing and go-to-market strategy and execution planning. **OPPORTUNITY / CHALLENGE** We have partnered with Inbox Army for email marketing services. **SOLUTION** We found Inbox Army via Google Search, followed up with a phone conversation with the founders and team. Their years of experience in the field along with the team setup is why we selected to work with them.  We were assigned a team manager, who led a team executing various aspects of the scope. They assist in structuring emails to generate optimized email performance and ROI. **RESULTS & FEEDBACK** We have been working with the team for a couple of months and am very happy with the results. They have partnered with us to increase the success of our email marketing efforts; from list clean-up, segmentation, planning and more. So far, our email open and click-to-open rates have more than doubled. --- #### Email Marketing for Advertising Agency **The Project** - Services: Other Digital Marketing - Project size: Less than $10,000 - Project length: Jan. - Dec. 2019 **Project Summary**: Inbox Army implemented email marketing campaigns based on provided designs and distribution lists. They also offered follow-up reporting. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Media, Intersect Media - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 11, 2019 **Feedback Summary**: The campaigns generated consistent results, and the regular reports provided valuable insight about how to optimize the programs. They maintained an efficient, smooth workflow throughout the timeline.  ""The accuracy and speed of their turnarounds stood out." " **BACKGROUND** Please describe your company and your position there. I am the Account Director for an Advertising Agency. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC? We utilize Inbox Army to execute a variety of email campaigns for a grocery chain co-op group What were your goals for this project? Drive user engagement to the site and store **SOLUTION** How did you select this vendor? Bidding and capabilities review Describe the scope of their work in detail. Inbox creates the emails based on our provided artwork and distributes those emails to a list provided by our client. They then provide follow up reporting after each program. What was the team composition? I have worked with several people in the organization and all of them are very helpful. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We since consistent results from our campaigns and Inbox provides insight on how we may tweak the programs for increased success. How effective was the workflow between your team and theirs? The workflow is seamless between the two companies. What did you find most impressive about this company? accuracy and speed of turn around Are there any areas for improvement? The accuracy and speed of their turnarounds stood out. --- #### Email Marketing for Personal Care Product Manufacturer **The Project** - Services: Content Marketing - Project size: $10,000 to $49,999 - Project length: Sep. 2017 - Ongoing **Project Summary**: Inbox Army, LLC creates weekly emails to engage with customers and subscribers of a consumer products company. The team includes discounts, sales, and brand initiatives in the emails that they develop. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Boie USA - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 4, 2019 **Feedback Summary**: Inbox Army, LLC increased subscription levels by a remarkable amount. The team maintains regular communication with the client and collaborates effectively with a third-party email provider. Their ability to scale their campaigns to match their client's growth sets them apart. ""They knew exactly what we needed for our current size and goals." " **BACKGROUND** Please describe your company and your position there. CEO of Boie USA. A CPG company that develops and sells sustainable personal care products. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Inbox Army, LLC? Email marketing services. What were your goals for this project? To better reach our customers and subscribers via email in order to help improve customer loyalty and retention. **SOLUTION** How did you select this vendor? I looked at a few agencies online who offered similar services. Once I spoke to Chris and his team, I was sure that they were the right fit for Boie. Describe the scope of their work in detail. They help design and implement weekly emails that go out to our customers and subscribers. The types of emails include transactional notifications, discounts and sales, brand initiatives, and more. What was the team composition? We have one point of contact on a weekly basis with the IG team. There are more behind the scenes who work on our account and help push projects forward. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We've grown our newsletter from a few thousand subscribers to over 130K since we've been working with the IG team. How effective was the workflow between your team and theirs? It's been great. Weekly calls help set up strategy and the IG team is extremely familiar with our 3rd party email provider (Klaviyo). What did you find most impressive about this company? Their ability to scale with us, as we scaled our subscriber list. They knew exactly what we needed for our current size and goals. Are there any areas for improvement? No, we're very satisfied. --- ## Portfolio & Awards ### Increased their email marketing revenue by 300% After identifying and fixing some fundamental issues with their email operation, we created and deployed some email automations and manual email campaigns that helped them increase their email marketing revenue by 300% in just 6 months. We created Welcome Automation, Cart Abandonment Automation, and 4 manual campaigns a month. ### Helped them Position as The SEO agency of choice Rankings.io is a personal injury lawyer SEO agency. They were very inconsistent with email marketing and wanted our help. We Helped Rankings.io Position as the SEO agency of choice. Rankings.io hired us to optimize their newsletter to achieve two primary goals: Boost Authority Build Relationships Newsletters are one of the best marketing tools for building authority and relationships. With a newsletter, you can introduce subscribers to the people behind your brand, position them as experts at what they do, and build an engaging relationship. ### Increase in Revenue even during Covid They hired a Dedicated Resource for 40 hours a week.● Campaign management for 2 brands● Create emails from supplied assets using existing templates● Update templates as needed● Email rendering Test on 40+ Email Clients using testing tools (EmailOnAcid)● Coordinate with marketing department on testing/approval process of email campaigns as needed.● Deploy campaigns to the assigned lists/segments.● Create Active/Inactive segments for any list being used for campaigns to improve deliverability. ### Redesign Salesforce Marketing Cloud emails We hired InboxArmy to redesign Salesforce Marketing Cloud emails. The goal was to create a new master template that matched branding using industry best practices. After we signed the SOW, we had a couple discovery calls, submitted our brief and branding document. Once we were on the same page, InboxArmy did design in batches, we had 3 rounds of reviews and once all was finalized IA coded and implemented the templates for us in MC. During discovery calls, members of IA were present (covering design and coding). After that we always communicated with our representative, Charlie. Being able to understand branding and our needs, design capabilities, coding pace, responsiveness and always willing to go step beyond for this project. Felt like IA and we were on the same team.   ### Hired Dedicated developer for email coding They are so easy to work with and adaptable when changes arise in specific emails or series. We were in need of an email developer to code our email templates and promotional campaigns using HTML and CSS for better rendering and more control over the content in emails.My manager worked for Inbox Army a few years back and knew the work would be fast and high quality. We needed to move quickly as our in-house developer was leaving. We primarily trusted our manager's decision to work with IA and were not disappointed. We typically design the emails using a software like Figma and then pass those designs to our IA team to code them. There is sometimes a little bit of feedback involved, but they code the emails exactly to spec as they receive them. They also test their code to ensure it displays correctly on all devices and with each email client. ### What you can know about A/B Testing What if we told you you’re doing your A/B tests wrong. Because you probably are. A/B testing is an important element of running effective email marketing campaigns. By creating different variations of your email and sending it out to a test audience, you gain insight into which email will drive more results. That is why you need to ensure that your methodology for conducting your A/B tests is spot on. Failure to do so could give you results that may look good for a current campaign but could lead to disaster in the next ones. And that’s why we would like to help you optimize your A/B tests and, ultimately, achieve your email marketing goals – including driving more revenue. Watch this eye-opening interview with Kath Kay as we discuss: Why you shouldn’t solely depend on tools for your A/B tests How to conduct a scientific A/B test The huge impact a hypothesis can have on your current and future A/B tests Why most marketers optimize for an anomaly and how you can avoid that Why most metrics you’re using to measure your results could be wrong The importance of questioning every best practice before putting it into use ### Project with Universal Conducted email marketing and ecommerce marketing services on behalf of Universal. ### Project with Expedia Conducted email marketing services on behalf of expedia. ### Project with Airbnb Conducted email and ecommerce marketing on behalf of Airbnb ### Project with Ubisoft Conducted email marketing on behalf of gaming company ubisoft. ### Project with Spotify Conducted email and ecommerce marketing for Spotify ### Project with World Health Organization Conducted email marketing initiatives for the world health organization ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_email_marketing_company_2026.svg) ### Industry Recognitions - CEO ScottCohen Appointed as New Committee Co-Chair - The Future of Email Marketing - Top 50 Healthcare Marketing Agencies - Top Rated Email Marketing Companies Worldwide - Top 20 Email Marketing Companies in USA - Campaign Monitor - Email Marketing Strategy - Build a winning Email Campaign - Best Email Marketing Agency - Best Email Marketing Agency - Great Email Open Rates - Best Email Marketing Agency - Klaviyo Alternatives - More Sales from Email Marketing - Best Email Marketing Agency - Best Email Marketing Company ## Key Clients - eBay ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 64 - Overall Review Rating: 4.9 Last Updated: 2026-06-25T04:06:39Z ### Business Entity - Business Entity Name: Inbox Army LLC - Source: Texas Comptroller of Public Accounts - Jurisdiction of Formation: Texas - Date of Formation: June 17, 2016 - Status: Active - Last Updated: October 14, 2021 - ID: 0802482567 ### Credit Report Results - International Credit Risk Assessment: Low Risk - Source: Creditsafe - Last Updated: October 14, 2021 ## Locations (2) ### Grapevine, TX (Headquarters) - 2150 W Northwest Highway, Suite 114-1098, - Grapevine, TX 76051 - United States - 31 - 40 employees - Phone: 18002769253 ### Grapevine, TX - 2150 West Northwest Highway - Grapevine, TX 76051 - United States - 50 - 75 employees ## Connections - Garrett Dickason (insendra | email marketing) - Hannah Grace Grace (Retain Digital) - sara berke (Sok-It) - Steve S (Sony Group) ## Contact Inbox Army, LLC [Send a message](https://clutch.co/profile/inbox-army) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/inbox-army) - [Facebook](https://www.facebook.com/inboxarmy/) - [X](https://twitter.com/InboxArmy) - [Instagram](https://www.instagram.com/inboxarmy/)