Impulsis

BACKGROUND

Please describe your company and your position there.

I am co-owner of trade company. we provide luxurious, healthy, design and environmentally friendly natural silk products for home and bedroom.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Impulsis, and what were your goals?

Our website was created over 5 years ago. The platform needs upgrade to new version otherwise stop service. We hired this team to develop and upgrade for us.

SOLUTION

How did you select Impulsis and what were the deciding factors?

We searched online for web developers shortlisted 4. After contact and comparison the proposal, we chose this team based on their past projects and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had online meeting to discuss your goals and objectives. From there , the team analysis the old version website, gave estimate problems and working time. Then started the project.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were 3 full FrontEnd Developer, BackEnd Developer and Quality Assurance Engineer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our new version site, our clients and ourselves are able to smoothly use all function.

Describe their project management style, including communication tools and timelines.

We had almost daily stand-ups with their project manager, who communicated with the rest of the team. If there were any delays,, they let us know ahead or time so that we could prepare.We use Skypy and email to coordinate, and they worked well with us.

What did you find most impressive or unique about this company?

They gave us a professional impression. This project manager is a super kind, meticulous and patient person.When we meet some new issue, he took time to found very detail information gave us, let us to understand more, and sometimes step by step to teach us how to process.

Are there any areas for improvement or something they could have done differently?

The team testing many times, also let us test the website. There were some minor bugs on the contact form. We let them know, and thhey were quick to fix the issues.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a German web design agency. We provide concept, design and maintenance support to clients with WordPress and Magento sites. We also have print and corporate design customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impulsis?

We wanted to improve our Magento capacities: get better quality in less time. We needed a programming partner, but it’s hard to find a frontend and backend developer in Germany.

SOLUTION

What was the scope of their involvement?

Impulsis provides front- and backend development in Magento for us. They adapt the wireframes and layouts we create, helping with designs when needed. They’re not only good developers, but also good designers. They’ve built a simple Magento shop, working on a total of 17 projects with our firm.

What is the team composition?

We usually communicate with Andry Geleta (Frontend Developer, Impulsis), but collaborate with a team of 10 designers and developers.

How did you come to work with Impulsis?

A colleague recommended companies in Ukraine to support development. We considered 20 agencies, reviewed three in detail and ultimately chose Impulsis.

How much have you invested with them?

So far, we’ve spent around €80,000 (approximately $90,000 USD) with Impulsis.

What is the status of this engagement?

We started working with Impulsis in June 2018, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Impulsis is a really good partner. When it comes to deadlines, their team is fast and reliable. They not only deliver but also think about projects. They’re focused and good with communication.

How did Impulsis perform from a project management standpoint?

We usually hold calls using Skype or WhatsApp, but our main tool is ActiveCollab, which Impulsis prefers. We’ve also used Jira. We typically go to the designers or developers to discuss project details, but sometimes it’s better to communicate with the project manager. We’re working to make the collaboration better, but that depends on both sides. Their team is willing to work as a partner.

What did you find most impressive about them?

They provide good feedback and briefings. We like working with Impulsis; they’re really nice people.

Are there any areas they could improve?

It’s also our responsibility, but they could focus more on one system to create a leaner process. This will be our main goal in the future: to be more process focused.

BACKGROUND

Introduce your business and what you do there.

I’m one of the founders of an e-commerce company mainly selling watches. We were established in 2010, and we have 20–30 employees in total.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impulsis?

We hired them to create our first web shop.

SOLUTION

What was the scope of their involvement?

Impulsis helped us select a technology, and they developed our entire Magento shop. Since then, they’ve created each one of our 14 shops, handling everything from design to the backend and special features we requested along the way. They’ve been our Magento developer and frontend designer. They’ve upgraded Magento for us several times and migrated the web shops we’d bought from other providers to Magento. Our ongoing project is upgrading from Magento 1.9 to Magento 2, and it’s a big task.

What is the team composition?

We’ve worked with a lot of people from their team over the years. I’m working closely with two of their project managers at the moment, and there are 5–6 people working on our tasks. Much of the work has been done by 2–3 programmers.

How did you come to work with Impulsis?

When we started up, we were trying to find someone to build the e-commerce website for us. We quickly decided on Magento, and I had a close friend who’d also run some online shops. He referred them to us.

How much have you invested with them?

The total has been above $50,000–$100,000.

What is the status of this engagement?

We started working with Impulsis in 2010. They’ve since finished a lot of projects for us, and we still have ongoing work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have only good things to say about them. We’ve worked closely with their project manager for several years, and they’re a dedicated and professional team. All the work they delivered to us has been of really high quality, and they’re thorough. They want to test a lot before allowing something to be pushed to our live system, they have very good attention to detail, and they get things working properly from the start.

They found great solutions for all the difficult challenges we faced, and they’ve developed a lot of custom code for the cases where there wasn’t a solution in place. We have a lot to thank them for, including the business they’ve helped us create from scratch.

How did Impulsis perform from a project management standpoint?

They have a good project management system, which made our communication much easier, and their project manager helped us along the way, finding the best solutions and explaining any questions we had regarding how things were being developed. We don’t have any in-house programmers, so they’ve handled all that work for us.

They’ve delivered as promised at all times. There’ve been small delays at times, but we’re talking only a few weeks. They were very good at planning and calculating their work time, and there haven’t been any big delays.

Their main project management tool is ActiveCollab, but most of our communication happens through Slack, Skype, and phone calls.

What did you find most impressive about them?

We’ve been very, very happy with their service. We have friends who’ve changed from Impulsis to other development agencies we had, and they actually ended up coming back to Impulsis.

Are there any areas they could improve?

No, we’re happy. There’s a time difference of a few hours, but it’s not a big issue.

BACKGROUND

Please describe your company and your position there.

We bring consumer products to the market and sell them online worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Impulsis?

We use Impulsis for all our projects which range from websites built in Magento or Shopify to native apps for Android and IOS.

What were your goals for this project?

Our goal is to create high converting e-commerce websites and apps with the analytics behind them to scale.

SOLUTION

How did you select this vendor?

We were referred to Impulsis by a trusted friend in the industry.

Describe the project and the services they provided in detail.

Impulsis manages our entire development flow, from the initial specs to the final live product.

What was the team composition?

We work directly with the Project Manager and CTO, and they manage the development team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Without the team at Impulsis, our growth and success would not be possible. We consider them part of our business.

How was project management arranged and how effective was it?

The team is very effective at creating the project and executing it in the timeframe provided.

What did you find most impressive about this company?

Attention to detail and getting the project right the first time.

Are there any areas for improvement?

Impulsis is a slick operation. I am happy with everything.

BACKGROUND

Introduce your business and what you do there.

I’m responsible for web maintenance, online presence, research development, and video editing for a multi-national magic tricks company. We create our own tricks and get revenue directly from retail sales.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Impulsis?

We were moving from a solution that didn’t fulfill its promises or our needs, and we were migrating to Magento. We needed someone to manage our open source programming so we didn’t fall behind. Hiring a programmer full-time didn’t seem feasible, especially for a complicated piece of software like Magento, so we needed to outsource to another company.

SOLUTION

What was the scope of their involvement?

We use their expertise and knowledge surrounding Magento. They’re constantly creating programs, modules, custom code, and things you can’t buy off the shelf. They know the website inside and out better than any of us.

We bring them our designs and they return with their feedback, ideas, and suggestions. We go back and forth. They’ve helped us go from a static desktop-only website to a responsive mobile-accessible platform. It was through their guidance that we were able to ensure that our site didn’t clutter screens and that the function was overall more important than form.

What is the team composition?

Initially, I started working with Yuri (Co-Founder, Impulsis). Now, I work with 2-3 point people. We have one main account manager that delegates the work to other people.

How did you come to work with Impulsis?

We initially reached out to a US company that outsourced some of their work to Impulsis. When the relationship with that US company went sour, we severed our contract with them and reached out to Impulsis directly. It was one of the smartest decisions we've ever made. 

What is the status of this engagement?           

We began working with Impulsis in 2009 and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They do a lot of things to help us sell, such as creating custom code, fraud modules, and allowing our videos to stream. Without them, we wouldn’t be where we are now. Their detail and forethought have saved us time, money, and aggravation. They get things done on time and within the agreed upon price. They hold their quality of work in as high regard as we do ours.

How did Impulsis perform from a project management standpoint?

Everything they do is professional. If there’s ever anything we don’t understand, they take the extra time to explain it to us. They’ve never done things on their own, so that we’re always informed and making the final decision; for example, when we moved to our mobile responsive design, they took our ideas and then educated us on what was further needed

What did you find most impressive about them?

We love their attention to detail. They’ve taken some of our requests and added things to them that we didn’t know would be as important as they were. There were times when I’ve called them at eight AM and they’ve always been reachable. We consider them as important to the business as any other employee. Without them we couldn’t do the things we’re able to do and this relationship is important to us.

Are there any areas they could improve?

We thought the eight-hour time difference would be an issue, but the positive to that is when I wake up, a lot of work is already completed on their end ready for testing.  Additionally, since they’re a Ukranian company, sometimes there’s a language barrier so we have to make sure we're very clear with our communications. We have an account manager that's fluent in English who helps a lot in that regard. Overall, in our nine-year run, nothing ever caused us to start looking for a new vendor.

Do you have any advice for potential customers?

I would listen to their advice. They’ve only ever given me good advice and when I didn’t take it, it cost money to repair the damages. We pay them for their expertise and they’ve never steered us wrong.