iLabs

BACKGROUND

I am the Product Owner of Empik

E-commerce

OPPORTUNITY / CHALLENGE

• Develop and maintain a reliable WooCommerce plugin that integrates our e-commerce platform with our services and business processes.
• Ensure ongoing compatibility, stability, and performance across WooCommerce and WordPress updates.
• Deliver new features, bug fixes, and technical support to improve the merchant and customer experience.

SOLUTION

• Online Search
• Referral

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

iLabs was responsible for developing and maintaining a WooCommerce plugin that integrates WooCommerce stores with Empik Marketplace. The scope of work included solution architecture, API integrations, plugin development, testing, deployment, and ongoing support. Key deliverables included:

• A bidirectional integration between WooCommerce and Empik Marketplace.
• Automated synchronization of product catalogs, inventory, pricing, and promotional offers.
• Order synchronization and processing between both platforms.
• Configuration and management tools within the WooCommerce administration panel.
• Ongoing maintenance, bug fixes, compatibility updates, and feature enhancements to ensure stable operation and support evolving business requirements. 
  
  
  Beyond the initial delivery, iLabs continued to provide reliable support, respond to change requests, and help optimize the integration as our marketplace needs evolved.

RESULTS & FEEDBACK

The integration enabled WooCommerce merchants to quickly start selling on Empik Marketplace. Key outcomes included automated synchronization of products, prices, stock levels, and orders, reduced manual workload, and a smoother onboarding experience for new sellers.

iLabs managed the project very efficiently throughout our collaboration. Communication was clear, proactive, and responsive, and the team was always available to discuss requirements or address any issues. Deliverables were consistently provided on time, and any requested changes or improvements were implemented quickly. Their team demonstrated a strong understanding of our needs and maintained a flexible, customer-oriented approach. We are very satisfied with both the project management process and the overall quality of their work.

• Virtual Meeting
• Email or Messaging App

What stood out most was iLabs’ long-term commitment to the product. They not only delivered the initial integration but also continued to maintain and improve it over the years. Their responsiveness, technical expertise, and ability to quickly understand business needs made them a trusted partner. The team consistently provided practical solutions and ensured the integration remained stable and reliable as requirements evolved.

Nothing significant comes to mind. The team was responsive, professional, and delivered according to our expectations. Any challenges that arose during the project were addressed collaboratively and resolved in a timely manner.

BACKGROUND

Please describe your company and position.

I am the Marketing Specialist of HTL-STREFA

Describe what your company does in a single sentence.

HTL-STREFA S.A., a company of MTD group, one of the global leaders in the production of medical devices, particularly: safety lancets, personal lancets, pen needles, and lancing devices.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iLabs to accomplish?

• New website - user-friendly, mobile-friendly, modern

SOLUTION

How did you find iLabs?

Referral

Why did you select iLabs over others?

• Pricing fit our budget
• Great culture fit
• Well prepared proposal

How many teammates from iLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal of the project was to create a new company website that would showcase our product portfolio as well as provide educational and informational materials for both healthcare professionals (HCPs) and patients. We aimed to develop a modern, visually appealing, and mobile-friendly website that could also be easily edited and updated by our internal team in the future. A key priority was to ensure a clear, well-structured, and intuitive layout of content, making it easy for users to find relevant information. Key deliverables included: A fully redesigned, responsive websiteA product portfolio sectionEducational and informational content areas tailored to HCPs and patientsA user-friendly content management system (CMS)A well-organized site structure with a focus on usability and accessibility

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While the primary goal of the project was not tied to specific performance metrics, the successful delivery of a fully functional, user-friendly, and visually appealing website was a key indicator of success for us.

The new site performs smoothly, is easy to navigate, and meets our expectations in terms of design, responsiveness, and ease of content management.

In addition, we implemented tools to monitor user activity, such as file downloads and page visits, which allow us to track engagement with specific materials and better understand user behavior over time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very effective throughout the collaboration. We maintained regular and open communication, which helped the project run smoothly. While there were some minor timeline shifts, they were mutual and did not negatively impact the overall outcome.

The team was highly responsive to our needs, showing flexibility and a proactive attitude. They listened carefully to our feedback and proposed tailored solutions that aligned well with our expectations and requirements.

What was your primary form of communication with iLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was the team’s open-minded approach and their strong focus on finding simple yet effective solutions.

They were not only responsive to our needs but also genuinely committed to creating a website that we could manage independently after launch, with the agency providing technical support as needed.

This combination of strategic thinking, practicality, and a collaborative mindset truly set them apart.

Are there any areas for improvement or something iLabs could have done differently?

One area for potential improvement would be ensuring visual consistency across all pages and elements (particularly in terms of font sizes and layout details) right from the initial design phase. Although we aligned these elements later in the process and the final result is cohesive, we would have expected more attention to this from the designer from the start.

Additionally, during the content implementation phase, a more thorough internal review by the agency before delivering materials to us would have helped reduce the need for revisions on our side.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Manager of Wide Format Sp z o. o.

Describe what your company does in a single sentence.

Wide Format is an authorized distributor and service provider of printing equipment (including Canon and ROWE plotters, Contex scanners) and consumables, offering sales, leasing, and service support throughout Poland, holding Canon Gold Partner certificates and ROTH + WEBER authorization.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iLabs to accomplish?

• Building long-term relationships with clients through personalized advice, punctuality, and a partnership-based approach.
• Providing comprehensive solutions for large-format printing – from equipment sales and leasing, through consumables, to professional service.
• Continuous quality improvement and product development through collaboration with renowned brands (Canon, ROWE, Contex, Konica Minolta) and the acquisition of new certifications and authorizations.

SOLUTION

How did you find iLabs?

Online Search

Why did you select iLabs over others?

High ratings

How many teammates from iLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

iLabs was responsible for designing and developing our corporate website. The scope of work included creating the site architecture, implementing a modern and responsive design, and integrating it with our internal tools. They also optimized the website for performance and SEO.

Currently, iLabs provides ongoing maintenance and support, which covers updates, security monitoring, bug fixes, and implementing new features when needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After launching the new website, we noticed a significant improvement in performance and usability. The site now loads faster and is fully responsive, which has improved the user experience.

We also observed an increase in website traffic and inquiries from potential clients. Thanks to regular updates and support, the platform runs smoothly without major issues.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

iLabs managed the project very effectively. They delivered all milestones on time and kept us updated throughout the process. Communication was smooth and proactive, and they were always quick to respond to our questions or requests. They showed flexibility when adjustments were needed and provided valuable suggestions that improved the final outcome.

What was your primary form of communication with iLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their proactive approach and ability to understand our needs quickly. They not only delivered exactly what we asked for but also suggested improvements that made the final product even better. Their combination of technical expertise and responsive customer support makes them stand out.

Are there any areas for improvement or something iLabs could have done differently?

We are fully satisfied with the cooperation – everything runs smoothly, on time, and without any issues.

BACKGROUND

Please describe your company and position.

I am the Marketing & Communications Manager of B3 Consulting Group

Describe what your company does in a single sentence.

IT Outsourcing for European companies. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iLabs to accomplish?

• New presentation branding

SOLUTION

How did you find iLabs?

Referral

Why did you select iLabs over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from iLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with iLabs agency on our new branding for the presentation was an incredibly positive experience. From the very beginning, they demonstrated a deep understanding of our vision and objectives. They were highly collaborative, incorporating our feedback seamlessly while also offering their own creative input, which elevated the final product. The agency not only grasped the essence of our brand but also managed to translate it into a visually striking design that perfectly complements our offerings.

Their professionalism, attention to detail, and ability to deliver on time were impressive. The final presentation branding exceeded our expectations, effectively highlighting our value proposition and engaging our audience. Overall, it was a highly productive and rewarding collaboration that resulted in a polished, cohesive presentation we are proud to share with our clients and partners.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Enhanced Visual Identity: The new branding resulted in a more polished, modern look that aligns with our company's values and positioning. This was evident through the increased engagement with the presentation materials during client meetings and internal workshops.

Positive Client Feedback: We received overwhelmingly positive feedback from both internal stakeholders and clients. Many highlighted the clarity, professionalism, and aesthetic appeal of the new design, noting how it effectively communicated our offerings.

Increased Engagement: The presentation has been more impactful in discussions with potential clients, leading to higher engagement rates during pitch meetings, with a noticeable increase in questions and interest in our services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional. They demonstrated professionalism at every stage of the process, with quick responses to our feedback and an impressive level of responsiveness. Whenever we had requests or suggestions, they acted swiftly to incorporate them, ensuring the project stayed on track. Moreover, they delivered everything ahead of the agreed deadlines, which helped us maintain momentum and stay ahead in our planning. Overall, their efficiency and ability to meet our needs made the entire collaboration seamless and highly effective.

What was your primary form of communication with iLabs?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about this company was their ability to blend creativity with strategic thinking. They didn’t just focus on delivering a visually appealing design, but took the time to truly understand our brand, target audience, and business objectives. This allowed them to create a branding solution that was not only aesthetically striking but also highly aligned with our goals. Their proactive communication, quick response times, and dedication to exceeding expectations made the entire process smooth and enjoyable. Their commitment to delivering high-quality work ahead of schedule stood out as well, showcasing both efficiency and attention to detail.

Are there any areas for improvement or something iLabs could have done differently?

Nope, it was perfect. 

BACKGROUND

Please describe your company and your position there.

Real Estate - Marketing & PR Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inspire Labs, and what were your goals?

The company cooperating with us in areas of: web development, design and UX solutions for our websites.

SOLUTION

How did you select this vendor and what were the deciding factors?

InspireLabs team members are very skilled and nice people set to solve issues and execute project we invite them to. They showed us engagement in our cooperation and always respond fast and efficient to our requests. We set to build a professional relation on terms of trust and partnership and we always discuss various project before execution searching for the best solutions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

IT support and development/ web development/ design/ UX solutions/ CMS WordPress development/ motives creation involving vue.js

How many people from the vendor's team worked with you, and what were their positions?

One Account Director as a main touchpoint for us but the team working for us is at 6 people of developers/ designers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Here, their IT knowledge and development skills is always an asset for us and I wish to stress their skills within areas of CMS WordPress development, and motives creation involving vue.js. Inspire Labs team displays a passion for IT and development and understanding of the customer needs."

Describe their project management style, including communication tools and timeliness.

Fast, effecting, down to the point, high in meritorics and problem solving

What did you find most impressive or unique about this company?

Professionalism and great communication

Are there any areas for improvement or something they could have done differently?

I am writing this recommendation for InspireLabs to be your IT support and developer.

BACKGROUND

Please describe your company and your position there.

KUKPLAN is meal plan service for families. It makes homemade meals easier with customized, seasonal weekly menus, smart grocery lists and optional local grocery delivery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inspire Labs?

Meal service had problems with generating personalized meal plans with smart grocery list. Additionally after the upgrade, some plug-ins stopped working.

What were your goals for this project?

Restoring the most important functionality: generating nutrition plans

SOLUTION

How did you select this vendor?

Most companies advised me to build the site again. Only Inspire Labs proposed and implemented a recovery program.

Describe the project and the services they provided in detail.

After analyzing the scale of the problem, I was presented with a recovery plan. An initial schedule has been set. A person has been appointed to run my project. Every 2 weeks I received feedback.

What was the team composition?

A programmer and supervisor have been assigned to the project. The owner was present during the meetings

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Website, shop online and blog is the basis of my business. I couldn't work without a working website

How was project management arranged and how effective was it?

Exemplary project management is one of the strengths of Inspire Labs. Everything on time, constant contact with the client, providing information

What did you find most impressive about this company?

First of all, professionalism. They know what they are doing, and you can be sure that you will receive the most optimal solution from them. Secondly, a business approach to ongoing e-commerce projects.

Are there any areas for improvement?

In my experience, I don't see areas that should be improved. I was really pleased with the cooperation

BACKGROUND

Please describe your company and your position there.

I’m the owner of a luxury paper and digital magazine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inspire Labs?

We needed a new layout and WordPress development for a website, along with content migration.

What were your goals for this project?

We wanted them to execute efficiently.

SOLUTION

How did you select this vendor?

We received a recommendation of their work.

Describe the project and the services they provided in detail.

They did full-stack development of the WordPress site, implemented a new layout, and migrated content onto the new site.

What was the team composition?

We worked with three full-time team members.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We can’t provide any results as the new site hasn’t launched yet.

How was project management arranged and how effective was it?

They delivered on time and within budget.

What did you find most impressive about this company?

They worked with excellent communication and flexibility.

Are there any areas for improvement?

No, I can’t think of anything.

BACKGROUND

Introduce your business and what you do there.

Apaczka is a logistic company that offers courier services, something like a broker or middleman. Clients typically can choose from a few delivery firms like UPS, DHL, FedEx, DPD, TNT, K-EX. We have all these firms in one place on our site. I am an integration and business specialist. I’m responsible for acquiring new clients and making agreements with shopping platforms like Presta, Magento, and WordPress.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inspire Labs?

We wanted to develop our plugin, WooCommerce. We needed to integrate our shopping panel with our sending platform. 

SOLUTION

What was the scope of their involvement?

Inspire Labs helped us integrate our plugin with all our courier services. With that plugin, clients can choose a courier, additional options for delivery, time of arrival, and generate a shipment label. They can send packages directly from their shopping platform.

How did you come to work with Inspire Labs?

We met at an e-commerce exhibition in Katowice in April 2016.

How much have you invested with Inspire Labs?

It's confidential, as the price was an individual agreement.

What is the status of this engagement?

The project took about 1 month, so it finished around May 2016. They finished this project before the deadline. We are still in contact because the plugin is evolving all the time as we hear our clients' suggestions.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We are one of the biggest companies in our country. Our advantage is having plugins for shopping platforms. They help our clients to shorten the time needed to generate shipment labels. So, the more plugins we have, the more clients we have. The more clients we have, the more packages we have. The more packages we have, the better prices we have. Everyone is happy! You can check out the plugin on our website.

How did Inspire Labs perform in terms of project management specifically?

I regularly email the programmers and CEO of Inspire Labs. We are in contact every day.

What did you find most impressive about Inspire Labs?

I like the communication with them. The contact with Inspire Labs is very good, and they help us with any questions. What's more, they have fresh ideas.

Are there any areas Inspire Labs could improve?

I think they are doing a good job. Our agreement was fine.

BACKGROUND

Introduce your business and what you do there.

We develop web applications and systems for the digital projects of global customers. I am the group account manager of the company, responsible for global accounts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inspire Labs?

We needed development resources.

SOLUTION

What was the scope of their involvement?

We have worked with Inspire Labs on building websites end-to-end, from scoping and design to execution, including user-acceptance testing. Inspire Labs also built CMS platforms for the sites, so they were responsible for both front-end and backend.

How did you come to work with Inspire Labs?

Inspire Labs' chief executive officer had worked with us in the past. When he founded the company, we gave them a test project in order to gauge Inspire Labs' quality. We gave them more and more projects, coming to work on 2-3 in parallel.

How much have you invested with Inspire Labs?

I don't recall what our quote was.

What is the status of this engagement?

We started working with Inspire Labs around 3 years ago.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Inspire Labs has generally met our expectations; the quality was good and they were quite flexible. The nature of our projects meant that we'd be working with a marketing team, so the scopes could change during a project's lifecycle. Inspire Labs was able to incorporate changes just before launching certain sites.

How did Inspire Labs perform from a project management standpoint?

We received regular status updates from Inspire Labs, and they generally fulfilled the schedule aligned at the beginning.

What did you find most impressive about Inspire Labs?

Inspire Labs has a good and experienced technical staff. They were able to propose solutions for our clients on multiple occasions.

Are there any areas Inspire Labs could improve?

I don't recall any. We had regular quality reviews, and if there were any improvements to be made, we addressed them.

What tips or recommendations could you share that might increase the likelihood of success with Inspire Labs?

I've recommended Inspire Labs to others a few times in the past, and I've gotten good feedback from those people so far.

BACKGROUND

Introduce your business and what you do there.

I’m the brand director of 4Swiss, an e-commerce company selling kitchen appliances, beauty, and healthcare products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iLabs to accomplish for your e-commerce business?

We needed graphic designers for Meta ads, someone to coordinate all actions on social media, and a company to create and develop our new website.

SOLUTION

What was the scope of their involvement?

iLabs handles all the projects we give them. The team has created our brand-new website and manages our social media and Meta ads design. iLabs takes care of everything.

What is the team composition?

We work with 2–5 teammates from iLabs.

How did you come to work with iLabs?

We found iLabs through a referral. We chose them because they offered good value for the cost.

What is the status of this engagement?

We started working with iLabs in December 2018, and our relationship is ongoing.

RESULTS & FEEDBACK

How did iLabs perform from a project management standpoint?

iLabs is always on time and understands our briefs and feedback. We communicate via email and messaging apps.

What did you find most impressive or unique about them?

We like to work together 

Are there any areas they could improve?

No, there aren’t any.