IIH Global

BACKGROUND

Please describe your company and position.

I'm a director of Artico Group Ltd

Describe what your company does in a single sentence.

Construction company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• To renew our website

SOLUTION

How did you find IIH Global?

Referral

Why did you select IIH Global over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from IIH Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged with IIH Global after a recommendation from a fellow business organistation. We taked IIH Global with the complete renewal of our website to reflect our brand and core business activities.

We gave them a brief of the key deliverables that were required for the new website which were;

The proivde a modern and contemporary website

To provide clear communication channels on the new website

To showcase the type of work that we undertake

To show what our core business values are

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have had a substantial uptake in the number of visitors to our website which has tanslagted to new enquiries and brand awareness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IIH Global did a great job at a fast pace, they were responsive and accommdating at all times. They understood our desired outcome of the new website and guided us along the way.

What was your primary form of communication with IIH Global?

Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness and ability to undertake changes and updates quickly and efficiently were outstanding. 

Are there any areas for improvement or something IIH Global could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Director of Giftic Ltd

Describe what your company does in a single sentence.

We sell Personalised Gift Products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• To create Website

SOLUTION

How did you find IIH Global?

Referral

Why did you select IIH Global over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from IIH Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IIH Global was engaged to design, develop, and launch a fully responsive and user-friendly website tailored to our business goals. The scope of work included end-to-end development services, covering both front-end and back-end components, along with content integration, SEO optimization, and performance enhancements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Although the website is newly launched and not yet fully utilized, the results so far are promising:

• The site is user-friendly, with a clean layout and intuitive navigation.
• It is fully mobile-optimized, offering a seamless experience across all devices.
• Performance scores are high, with fast load times and smooth functionality.
  
  We’re confident the website provides a strong foundation for future growth and engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IIH Global demonstrated excellent project management throughout the development process. They maintained clear communication, provided regular updates, and were highly responsive to our feedback and needs. All deliverables were completed on time and met the agreed-upon milestones. Their proactive approach and willingness to accommodate changes made the entire experience smooth and efficient.

What was your primary form of communication with IIH Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about IIH Global was their combination of technical expertise and client-focused approach. They truly listened to our goals, translated them into a clean, functional design, and were always flexible and solution-oriented. Their ability to deliver high-quality work with professionalism and efficiency made them a standout partner.
We would highly recommend IIH Global without hesitation. Based on their professionalism, technical expertise, and commitment to delivering a top-quality product, they’ve earned our trust. The entire process—from initial consultation to final delivery—was seamless, and they exceeded our expectations in every aspect. Their proactive communication, attention to detail, and user-focused designs make them an easy 5-star choice for anyone seeking reliable and skilled web development services.

Are there any areas for improvement or something IIH Global could have done differently?

There’s very little to improve in our experience with IIH Global. Their team was efficient, responsive, and provided excellent service from start to finish. The entire project was handled smoothly, and we’re very satisfied with the outcome.

BACKGROUND

Please describe your company and position.

I am a manager at Kuramed

Describe what your company does in a single sentence.

We are an online pharmacy 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• Develop a prescription platform
• Develop a bespoke e commerce site

SOLUTION

How did you find IIH Global?

Referral

Why did you select IIH Global over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from IIH Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work included the company developing a private prescription platform which allowed prescribers to write prescriptions for their electronically using an advanced electronic signature. 

A bespoke e commerce site was also built which has the private prescription platform integrated and allows customers to buy certain products. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every week have a catch up call where the team go through what they have completed. This helped massively as it allowed me to see what work needs changing if any and how long is left for the project. The team has been really good to work with and are able to get anything done. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they delivered on time and were very responsive over WhatsApp. 
They have a project manager which oversees the whole thing from start to finish. 

What was your primary form of communication with IIH Global?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Able to get anything done and good communication 

Are there any areas for improvement or something IIH Global could have done differently?

No 

BACKGROUND

Please describe your company and position.

I am the Director of MESHHH

Describe what your company does in a single sentence.

Provides labour sourcing and networking software for the construction industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global Limited to accomplish?

• Review requirements and understand the proposals for our app.
• Provides designs for approval.
• Development of the app for testing.
• Work with the team to review the app and fix any bugs before launching.
• Provide on going support as our lead technology partner.

SOLUTION

How did you find IIH Global Limited?

Online Search

Why did you select IIH Global Limited over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Great personality during initial meeting and understood the idea quickly

Describe the scope of work in detail. Please include a summary of key deliverables.

• Analysis
  • After the request is received and assigned, an analyst investigates the requirements in detail and schedules a meeting with the requestor to learn what data is kept, how it is processed, what information is produced, and how that information is used. 
  • After the facts are gathered the analyst evaluates the solutions, determines which planning methodology should be used, and accepts or rejects the request.  
• Design
  • The first step in the design process is to implement the hardware and software environment as required. A separate environment from the production environment is established for development and testing by the technical team. 
  • Another environment is also established for the functional users for their testing once the technical team releases the changes for functional testing. 
  • System design documents and specifications are developed based on the requirements agreed to by the technical and functional users. Directories are created to store the developed programs and reports.
  • Based on the specifications and established naming conventions, the technical team creates new tables, screens/pages and data elements. 
  • The technical team develops a database schema listing the table names, field names within the tables, field size, field type, key fields, what information the field will contain and how it relates to other fields. 
  • The technical team also develops page layouts to show how the page will look to the user. They will further explain the table name, field name that goes in each field on the screen, what functions (ADD, CHANGE, DELETE, CORRECT) are to be allowed on the screen and how each field is to be handled (editing, lookup, default).
    • > For new /existing reports, the technical team creates report layouts to show how the completed report will appear to the user. It further explains which table the data element is coming from and how the results are being calculated.
    • > For conversion programs the legacy data is mapped to the new data structures. The conversion design includes the conversion of all files, databases and data structures to formats used in the new/upgraded system and the creation of any new files and/or databases.  
• Development (Coding)
  • Each process is developed according to the specifications received by the technical team. This involves designing and coding programs and subprograms and creating tables and data elements. 
  • Based on the process the test scenarios will be developed by the technical team for unit testing. Output from each process is checked thoroughly before releasing it to the functional users for testing.  
• Testing
  • Testing is an important component to ensure that a quality product is delivered to the end users. The basic components that must be tested are programming modifications requested by the user and modifications made to support the mission critical Software. 
  • Both types of changes require testing of the individual modification as well as proper integration and incorporation within the scope of the enterprise wide system. These changes need to be applied and tested within a test environment before they are released to the users for functional testing and acceptance.   
  • The following are the types of tests needed to support the overall testing strategy:   
    • Unit Test  
    • User Test and Acceptance  
  • Unit Test:
    • The objective of the Unit Test is to ensure that the enhancement meets functional and technical design requirements of the requestor and that all transactions, database updates, and functionality flow accurately. This testing phase ensures the data and unit integrity of all system enhancements. 
    • Units that are not modified or affected in any way by an update/enhancement are not tested during this phase.   The Programmer responsible for developing/applying the changes will design the unit test cases after the development effort which:
      • > Provides coverage for all the identified functions and logic paths. 
      • > Considers all normal, unexpected, and error I/O conditions.   Data for this test is limited in quantity, but should be created by the programmer and designed to exercise all conditions handled by the programs.
    • Programmer(s) will conduct individual unit test(s). Each test case will be created on an as needed basis based on the conditions to be tested and the expected results. These conditions are defined by the functional requirements.  These test cases will be developed documented including: 
      • a) Conditions to be tested. 
      • b) The expected results to be demonstrated.  
  • User and Acceptance Test:
    • The User and Acceptance Test are performed after the completion of all Software enhancements. It is driven by the business functions of an organization. These are the continuous (and contiguous) set of activities within an organization that ensure that the organization accomplishes its objectives. 
    • The goal is to make sure that the system(s) performs as expected across all business functions and departments.  
    • Whereas the Unit Test focuses on Unit affected by enhancements to the system, the User Test and Acceptance Test focuses across all departments, whether modified or not. This test will:
      • a) Test the functionality
      • b) Ensure that all basic business transactions operate as defined by  the functional requirements
      • c) Test system configuration settings  
  • The main objective is to be reasonably assured that the Software systems are ready to be used in the production environment. The focal point is to test that the system functions as designed. These test cases must be defined prior to performing the system test.   User test case designs describe the details of the business process including the following information:
    • ~ Conditions to be tested
    • ~ Test preparation (prerequisites)
    • ~ Execution procedures and Expected results
    • ~ Action taken (in case of failure)
    • ~ Test cases, scripts and test data documentation
    • ~ Entry and exit criteria  
  • The test scenarios are created by the Functional users (Business Analyst). If required the Technical Team assists the Business Analyst in developing these scenarios. Each scenario is tested by the functional users. The failure of a scenario or part of a scenario requires the technical team to retest the entire process.  
• Deployment
  • After completion of testing, we will deploy the Mobile application LIVE on Google play and iTunes store.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Understanding of our proposal and idea.
2. Vibrant personality and relationship with the design. 
3. Regular updates and issuing of work completed to date. 
4. Appearance and feel of the app.
5. Attention to providing fixes and alterations following development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They communicated frequently and quickly and were ready to meet at suitable stages or whenever required. 

Any responses to queries were provided quickly and efficiently.

What was your primary form of communication with IIH Global Limited?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed by their immediate understanding of what we were trying to achieve and the focus thereon and shared vision through to completion.

Are there any areas for improvement or something IIH Global Limited could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Owner of Baku Moving

Describe what your company does in a single sentence.

We are a moving company that decided to build software for our operations. We chose to develop this as a SaaS project so that other companies can also use our platform under a paid agreement.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global Limited to accomplish?

• To take over ongoing development

SOLUTION

How did you find IIH Global Limited?

Clutch Site

Why did you select IIH Global Limited over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from IIH Global Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had ongoing development with another individual, but due to the size of the project, we decided to switch to a company or team. We chose IIH Global. They have been great from day one, always delivering perfect results on time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

When we hired IIH Global, our project was about 70% complete but still not ready for end users. Within a short period, they were able to complete the first version, and now we are working on the second version.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management of the IIH Global team is perfect. They have a dedicated team that is always available when needed. Their response to requests is very quick, consistently providing effective solutions.

What was your primary form of communication with IIH Global Limited?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about IIH Global is its exceptional project management and dedicated team. They are always available when needed, and their response to requests is incredibly quick. Their ability to consistently provide effective solutions sets them apart and has greatly contributed to the success of our project.

Are there any areas for improvement or something IIH Global Limited could have done differently?

Their commitment to delivering perfect results on time has left us with no significant areas for improvement at this moment.

BACKGROUND

Introduce your business and what you do there.

I'm an executive at a newly launched fund. We're launching an alternative fund in the financial services sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IIH Global Limited?

We needed help with our website.

SOLUTION

What was the scope of their involvement?

IIH Global Limited helps us with website design and development work, following our timetable and various instructions. They've also been responsible for making changes. We've provided them with our feedback and input, and they're responsible for the design and implementation of the required changes.

Initially, we provided IIH Global Limited with some guidelines, and they then came back with some website samples. We then started working from there, providing our feedback and suggestions.

What is the team composition?

I've worked with two teammates from IIH Global Limited: Sanjay (Director) and Lincy (Senior Business Analyst).

How did you come to work with IIH Global Limited?

They were recommended by my colleague. There are two of us in the firm, and my colleague had already heard about IIH Global Limited.

How much have you invested with them?

We've spent around £500,000 (approximately $635,000 USD).

What is the status of this engagement?

We started working together in April 2024, and the engagement is ongoing. Although the project is almost done, we decided on some new changes this week, so their team is now implementing those.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to IIH Global Limited, we now have a website we like and feel comfortable with, which is something that will pay off over the next few years. Still, the new website has been immediately impactful because people are now able to see us and go to a website we feel comfortable with.

How did IIH Global Limited perform from a project management standpoint?

IIH Global Limited has delivered on time and without additional costs.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to give a shout-out to Sanjay and Lincy. Both of them have been extremely reactive, quick, helpful, and patient with us.

What did you find most impressive about them?

Overall, IIH Global Limited's work has exceeded our expectations. This is the first website development project on which I've worked, and everything has been very positive.

Are there any areas they could improve?

Although I'm sure there are areas for improvement, I haven't noticed them. As far as I understand, the development team is in India, so we've experienced small delays, but those were caused by the time zone difference. Still, no changes are needed, as we've gotten great service.

Do you have any advice for future clients of theirs?

Things would have gone quicker if we had had a better idea of what we wanted initially. It's always helpful to have a clear idea of your needs in mind. IIH Global Limited is great at offering solutions, but your project can go quicker if you provide them with very specific instructions to reduce the amount of back and forth needed.

BACKGROUND

Please describe your company and position.

I am an executive at Bespoke Mortgage and Finance Centre

Describe what your company does in a single sentence.

Providing high quality financial advice for mortgages and insurance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global Limited to accomplish?

• Moving website from hosting site and previous web site developer.
• Making the site more functional and cleaner to use for clients.
• Maintaining, adapting and improving site for users.

SOLUTION

How did you find IIH Global Limited?

Referral

Why did you select IIH Global Limited over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from IIH Global Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Existing site was to be transferred from original hosting firm and web designers, then to be redeveloped and cleaned up for ease of navigation a for clients whilst keeping our message clear. To keep site updated and to improve it continually through our promotion and compliance requests.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Web site improved and functioning to our desired level.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Once an understanding of how to communicate our requirements for the engineers to be able to put them in place on the site and with a dedicated contact point put in place, all on going projects and request are done in a time effective manner, sometimes quicker than expected which helps with our industry compliance needs.

What was your primary form of communication with IIH Global Limited?

Email or Messaging App

What did you find most impressive or unique about this company?

Speed of service and response when services required.

Are there any areas for improvement or something IIH Global Limited could have done differently?

Currently none. They listened attentively and acted upon our requests.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of The VIP Concierge Groups Ltd, a concierge services company in Marrakesh and Barcelona.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with IIH Global Limited?

Our business was growing, and many of our processes were very manual, so I wanted to design an app to scale my business efficiently.

SOLUTION

What was the scope of their involvement?

IIH Global Limited provides Android and iOS mobile app development for us. We’ve started the process with face-to-face meetings with them, where I explain how I want the app to work and what I need it to do.

Regarding features, I’ve asked them for a platform where I can book my customers into the best venues in both cities where I work. I also want my customers to be able to monitor their bookings, how much they’re paying, the contact details, and the booking dates.

We’re currently making changes and adding new venues to the app. The team has also advised me to add features like Apple Pay and Google Pay to the platform because they’re becoming very popular.

What was the team composition? 

I’ve been working with Sanjay (Director), who is my main point of contact. In addition, I’ve been talking directly with the developers from IIH Global Limited’s team, mainly Chitra (Business Analyst).

How did you come to work with IIH Global Limited?

My accountant recommended IIH Global Limited to me when I told him I wanted to create an app.

How much have you invested with them?

The total investment for this project will be £25,000–£30,000 (approximately $31,800–$38,200 USD).

What is the status of this engagement?

We started working together in July 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IIH Global Limited's work has enabled us to show our customers that we're very professional because now users cannot only get bookings for the best venues in the cities but can also have an application to see what they've booked, the amount they've paid, and the time they're going very easily.

From an internal point of view, the app that IIH Global Limited has created allows me to streamline my processes and avoid spreadsheets or notes. We can all do it through the app's backend if I want to analyze how many customers we have or how much money we've made.

How did IIH Global Limited perform from a project management standpoint?

IIH Global Limited has delivered the work on time and budget. The team has given me access to an application where I can monitor their work to see what part of the app they're working on and the delivery times.

Moreover, IIH Global Limited's response to our change requests is immediate, and the team is always updating me on what's going on in the market and the best practices for our app.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

I want to give a shout-out to Chitra, who is the main person I talk to on the development side of IIH Global Limited's team.

What did you find most impressive about them?

What I like the most about IIH Global Limited is that they think outside the box. Technically, they're very good, but whenever I have an issue, they can come up with the right solution based on my business needs because they've quickly understood what I'm trying to do. 

Are there any areas they could improve?

As IIH Global Limited is getting bigger, they'll have to employ more people, so for them to be able to keep their services at a higher level, I recommend keeping their staff at the right amount.

Do you have any advice for potential customers?

Despite IIH Global Limited doing a lot of their development in India, they have a contact person in the UK to whom I speak daily and gives me advice on how everything's looking and if there's something we need to change, which is really important to me. To anybody in the UK working with them, I recommend using their local contact person — that's better than having someone completely remote.

BACKGROUND

Introduce your business and what you do there.

I am the owner and lead instructor of Crotalus Defensive Services, a self-defense, firearms, and emergency medical training company.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IIH Global Limited?

We had worked with a different vendor that we were not pleased with, so we hired IIH Global Limited to take over website management. 

SOLUTION

What was the scope of their involvement?

When we started working together, IIH Global Limited was hired to manage the website, but when they took over, they went through and solved all of the coding errors the previous company had left. They have fixed the workability errors and everything that was not completed, including creating an event system with a calendar and a payment option. 

After solving all of those issues, they started to manage the website. The website was built on WordPress; other technologies include Elementor and Yoast. 

What is the team composition?

We work with Sanjay (Director), Chitra (Business Analyst), and another account manager. 

How did you come to work with IIH Global Limited?

We found them online; IIH Global Limited was one of the first companies we found. We filled out a form, and they quickly got back to us. They seemed confident, and the prices were reasonable. We also appreciated their willingness to solve the issues that the previous developer left. 

How much have you invested with them?

We’ve spent around $3,500 with IIH Global Limited. 

What is the status of this engagement?

We started working together in August 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve solved everything quickly, and we’ve been a loyal customer of theirs. IIH Global Limited has gone above and beyond to find issues left behind to save us money. We’ve been really satisfied with the work from IIH Global Limited, and since they took over the website, it has flowed seamlessly. 

How did IIH Global Limited perform from a project management standpoint?

They stay on budget and work within our deadlines. We communicate effectively, and even when we’ve had a few misses in communication, they’ve been able to rectify issues. We communicate via email. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to shout out Sanjay; he’s done a great job providing value. 

What did you find most impressive about them?

We’ve continued to use IIH Global Limited and added services as time goes on because they’ve done such a good job. They can handle the issue or point us in the right direction whenever we need anything. We appreciate the affordability of their services while still delivering results. We’ve also been impressed with how quickly they can solve issues and their reliability. 

Are there any areas they could improve?

There’s nothing we can come up with at this point. 

Do you have any advice for potential customers?

Request information from their company because working with IIH Global Limited is worth it. 

BACKGROUND

Please describe your company and position.

I am the CEO of Scrapeyard

Describe what your company does in a single sentence.

Chat Based Web Scraping Software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global Limited to accomplish?

• Create a chat based web scraper

SOLUTION

How did you find IIH Global Limited?

Online Search

Why did you select IIH Global Limited over others?

• Pricing fits our budget
• Good value for cost

How many teammates from IIH Global Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IIH was tasked with creating something that has never been created and I was told was impossible by most of the developers I reached out to. They were tasked with creating a chat based web scraper that could scrape data from almost anywhere. Instagram, google scholar, yahoo finances, linkedin, indeed, etc.They were tasked with creating the ultimate research tool and they have delivered. They started from scratch in June and we have a beta up and running in August. Its amazing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Progress on the software was determined by demonstrations in virtual meetings and then after a beta was produced I have been able to see the progress for myself

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been great. Dhaval has been amazing

What was your primary form of communication with IIH Global Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They made something I thought was impossible, possible.

Are there any areas for improvement or something IIH Global Limited could have done differently?

Keep customers updated on the day to day progress with an excel sheet or something