IIH Global

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Candu Maintenance Company, a property maintenance company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IIH Global Limited?

I was having issues with my startup system and needed IIH Global Limited to provide IT-managed services and UI/UX design.

SOLUTION

What was the scope of their involvement?

IIH Global Limited has provided IT managed services. We gave them access to our system including our internal processes, workflows, and how we expected the system to work. Their design and user experience team was able to use those to make modifications to our system. They took our workflow processes and redesigned some of the pages to make them work better for our user experience. 

What is the team composition? 

I work with three people from their side. 

How did you come to work with IIH Global Limited?

I found them on Clutch. 

How much have you invested with them?

The project cost less than $10,000. 

What is the status of this engagement?

We started working together in April 2023, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IIH Global Limited helped me get my system running smoothly without as many errors. Before working with them, we could not get our system live and now we’re fully operational. They will continue to be our designated provider going forward. 

How did IIH Global Limited perform from a project management standpoint?

The team was good at communicating time expectations. 

What did you find most impressive about them?

We’re impressed by IIH Global Limited’s ability to provide both development and UI/UX design for our system. 

Are there any areas they could improve?

No, there’s nothing I’d have them improve. 

Do you have any advice for potential customers?

Have a plan in place and communicate your expectations clearly. It will save you time if you have a good plan already documented that they can go off of. 

BACKGROUND

Please describe your company and position.

I am the CEO of Premier Enterprises

Describe what your company does in a single sentence.

IIH Global is a pleasure to work with as they care about their customers. We worked with their team for our first project, knowing we could take small steps and not have to put up a sizeable down payment. 

We were very satisfied with our first project and currently working on our second larger project with the same team. We are excited and look forward to the outcome of our second project, as we feel this will be a game-changer for our business. Thank you for your help IIH; glad we found you.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IIH Global to accomplish?

• Saved time
• Streamlined our process
• better organization

SOLUTION

How did you find IIH Global?

Clutch Site

Why did you select IIH Global over others?

• Great culture fit
• smaller down payment to start project

How many teammates from IIH Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Made a uniform ordering system for our team - the process allows the team to order and the office to deliver orders and keep a current inventory up to date

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Yes we are happy with the end result

What was your primary form of communication with IIH Global?

Virtual Meeting

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes on time - happy with the delivery time

What did you find most impressive or unique about this company?

Their caring and slow approach opposed to overwhelming approach

Are there any areas for improvement or something IIH Global could have done differently?

nothing we can think of at this time

BACKGROUND

Please describe your company and your position there.

Managing Director, Construction Trade Association

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

IIH Global is providing development services for a CRM system and ad hoc web development for existing websites.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them online and were impressed with their communication and commitment to developing a bespoke system for our organisation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They developed a custom built CRM system with built in SMS function and other bespoke features to follow our workflow and integrate some of the more manual tasks to make our organisation more efficient. We explained the workflow and the system was built in phases. We were able to test functions and give feedback. They have also built some custom lead generation forms for our website.

How many people from the vendor's team worked with you, and what were their positions?

We have a project manager and developer we work with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The system build has been ongoing since launch but the team have responded to our changes and are continually customising it so it meets our needs. Since we launched in August 2022 it has helped decrease the workload of our employees and drastically improved the way we communicate with our clients, with a custom dashboard that enables employees to easily manage their daily tasks.

Describe their project management style, including communication tools and timeliness.

They regularly met deadlines, and their communication was smooth and efficient. During the process we have communicated via Slack and Google Meet and they always respond quickly.

What did you find most impressive or unique about this company?

With Sanjay as our project manager we are able to communicate our changes with ease which is passed onto the development team, all whom are responsive and eager to help us achieve our goals.

Are there any areas for improvement or something they could have done differently?

There is nothing we could have done differently.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and co-founder of HealthLOQ. We provide product provenance and verification services, as well as electronic document authentication services, to the national products industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IIH Global?

We wanted to have a high-quality development team without spending too much money on resources, so we hired IIH Global for staff augmentation.

SOLUTION

What was the scope of their involvement?

IIH Global provides us with an outsourced development team. They do multiple projects for us on an ongoing basis, focusing on developing our products, services, and platform. Initially, we had various discovery calls with their director to discuss our needs. We had already discussed what we needed from these developers internally, so we also provided IIH Global with a requirements document we wrote.

Then, IIH Global provided us with candidate resumes to review, after which we interviewed the potential developers directly. Ultimately, we negotiated and agreed on a contract for the developers before onboarding them into our team.

Among the specific skills we were looking for, we requested Node.js and React development skills so that these resources could work with us as full stack developers and bring our products to the market. Additionally, we asked them to have some blockchain development experience as well.

What is the team composition?

I work with three people from IIH Global, including a project manager, a lead developer, and a junior developer.

How did you come to work with IIH Global?

I found them through online research. Although the project manager was based in England, he was able to work in our time zone. Additionally, he had a good understanding of the American economy, environment, and IT priorities, as well as the Indian workforce and their unique requirements and specialties. IIH Global’s cost was also great, so we decided to hire them.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We started working together in March 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

IIH Global has met and exceeded our expectations for the time required to develop our products. Moreover, their work is very clear, and they’ve created quality products.

How did IIH Global perform from a project management standpoint?

IIH Global has met all of our internal deadlines and stayed under budget. We communicate primarily via Google Meet, where we host daily update meetings.

What did you find most impressive about them?

IIH Global’s main strength is their ability to exceed our expectations regarding software quality while delivering under budget.

Are there any areas they could improve?

It would be nice if IIH Global’s developers could improve their English skills. However, we’ve worked through those challenges easily.

Do you have any advice for potential customers?

I can highly recommend working with IIH Global — they do a good job.

BACKGROUND

Please describe your company and your position there.

I/m the project manager and scrum master managing the IIH Global web development team on behalf of Scoutible

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We had a great need for web & mobile development for our scientific-based hiring process flow for companies and individuals.

SOLUTION

How did you select this vendor and what were the deciding factors?

IIH was the delivery partner that our CEO Angela A. brought-on to do all the development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

development of the solution for both web and mobile using a variety of techbnologies including python, ReactJS, Google Analytics, GCP MongoDB and many many more.

How many people from the vendor's team worked with you, and what were their positions?

There are 4 people from IIH that are working with us, Himanshu the technical team lead, Amit, Mahendra and Ronak.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Himanshu and his team are just superb in their management and delivery of the production solutions. They engage and communicate very well, punctual for all client meetings and are always able to demonstrate on a regular basis all the work that is being completed.

Describe their project management style, including communication tools and timeliness.

Very effective communication and management style, it is pleasant, easy to discuss issues and new work, design and progress.

What did you find most impressive or unique about this company?

Easy to get along. with and Himanshu and his team at IIH take initiative to get things done, they dont wait for things to be told to them, they would use their understanding and experience of the product and then implement the necessary features.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind. Their team is just great.

BACKGROUND

Please describe your company and your position there.

I am the CTO/Operations Manager at VideoRemix and responsible for all the development/IT-related stuff. VideoRemix is real-time video personalization software that creates compelling, high-converting video. We improve Customer engagement and boost Conversions using Personalized Videos.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We were looking for a software partner who can provide us with the required technical resources, that can have the expertise on the required tech stacks that our product has.

SOLUTION

How did you select this vendor and what were the deciding factors?

Dhaval has approached us for their services, and from the very first call, they were looking promising, then we have taken the interviews of the resources and found them excellent enough to work with us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They have provided us with excellent offshore resources/team that has helped us to scale out our product on the larger platform efficiently.

How many people from the vendor's team worked with you, and what were their positions?

Right now we have hired the two resources/Full-Stack developers and along with that I communicate with the Dhaval their Sr. Business Development Manager who makes sure everything goes smoothly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Comparing the performance of this team to the last team that is working on the product, I can clearly see that in the less time period we have completed the many features, and our product now works more smoothly without any glitches. Surprisingly, in the last 6 months, we have noticed that our end customers are getting very less/few issues/glitches in the live product compare to what it was earlier.

Describe their project management style, including communication tools and timeliness.

From the Project Management Standpoint, they are efficient and quick enough to develop all the tasks in the stipulated timeline. The quality of resources that they have was actually inline with our expectations and even outperform it as well.

What did you find most impressive or unique about this company?

Communication and Response time, and the execution. They have provided us with quality of work within the stipulated time. Their affordable rates are a cherry on the cake. It's difficult to find these kinds of perfect combinations.

Are there any areas for improvement or something they could have done differently?

At the moment, No. Based on my experience they are actually doing quite well. Maybe or maybe not, I will have something to point out in future.

BACKGROUND

Please describe your company and your position there.

Schooled is an education technology company that strives to match students with different learning styles to teaching methods that work best for them.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

We hired IIH global to develop our product, a web application.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor based on their outstanding portfolio and clutch profile. Factors we considered included past projects and current clients, price, and availability of support services.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

IIH was hired to complete a web app based on a Figma wireframe we created. IIH used React and node to make our wireframe a real product.

How many people from the vendor's team worked with you, and what were their positions?

Between 5-10 people worked on this project. We were given a main contact (Aastha) who did an excellent job being available and answering any questions we had. I was also frequently in contact with the lead developer on the project (Ronak) who explained the project in detail. These two did an exceptional job and are employees IIH can be proud of!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Currently, the product is undergoing a pilot.

Describe their project management style, including communication tools and timeliness.

IIH provides a primary contact who delegates between you (the client) and the development team. A majority of the project took place over Slack, which our IIH team effectively utilized. The timeliness was perfect. Changes we requested and bugs we found were addressed quickly and efficiently.

What did you find most impressive or unique about this company?

IIH makes it easy for people trying to develop software for the first time. Ultimately, IIH was and has been on the same page with us from the beginning. They knew exactly what we were looking for, and what we didn't want. Other software development firms jumped at us with marketing proposals, designers, and irrelevant business consulting. IIH took the time to understand who we are and offer us their services accordingly.

Are there any areas for improvement or something they could have done differently?

When designing front-end features, make key elements like the alignment of images, bars, and sizing more similar to the prototypes and wireframes provided. This was a minor problem and was quickly resolved.

BACKGROUND

Introduce your business and what you do there.

I’m the finance manager at 4 Medical Testing. We do different clinical tests and trials.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IIH Global?

We hired IIH Global as our company’s software development partner.

SOLUTION

What was the scope of their involvement?

IIH Global has helped develop and design software that allows us to send COVID-19 certificates smoothly to the end users on time. It also enables us to scan the tests and send information to customers. They build the solution from scratch using Laravel. Additionally, their team handles web development and maintenance support for us.

What is the team composition?

I only communicate with two people from their team, including a project manager.

How did you come to work with IIH Global?

We found them online.

How much have you invested with them?

So far, we’ve spent around £20,000 (approximately $24,000 USD) for their services.

What is the status of this engagement?

We started working with them around April 2020, and our collaboration is still ongoing. Also, we’re about to launch a new company, and they’ll be helping us with that.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The software works fast, and the certificates go automatically to our customers’ emails as soon as the results are finalized. We had a problem with one of the servers last month, but the IIH Global team worked really hard to sort it out immediately. Overall, they’ve delivered software that’s user-friendly and runs very smoothly.

How did IIH Global perform from a project management standpoint?

They meet their deadlines and deliver outputs that are 100% ready and require no additional changes. We’re actually still working with them on one more project, which is 80% done already. They’ve been working hard and implementing any changes we ask for, so I think it’ll be reason time. For communication, we interact through phone calls and email.

What did you find most impressive about them?

We’ve been impressed with their responsiveness — whenever we have an issue, they get back to us as soon as possible and give their 100% effort. Moreover, their team understands that our customers are important because they need their certificates to travel, so whenever we need them, they give their best and update us immediately once things get sorted out. They’re also very friendly, approachable, and quick at solving problems.

Are there any areas they could improve?

No, they’re doing a great job, and I honestly feel like they’re the best IT company I’ve ever worked with. 

Do you have any advice for potential customers?

I definitely recommend working with them — they deliver quality work and are always spot on. Also, whenever you’re stuck on something, they’re always there to help you, which is exactly what you need from an IT company.

BACKGROUND

Please describe your company and your position there.

I am the founder of Game Swap Shop UK. GSSUK is an online swap shop for UK gamers so they can swap their unplayed and completed games for other games they want to play play with thousands of uk-based trusted gamers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

I wanted to make a website and web app so UK gamers can swap games with each other easily.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was recommended this team after hearing really good things from a friend of the family after they used them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The team talked me through every step they told me that it will take 10 to 12 weeks to build I myself am not technologically minded so they really helped me understand things.

How many resources from the vendor's team worked with you, and what were their positions?

I believe the team was about 5 or 6 strong and they ordered great work.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site has been live for nearly 2 weeks now the feedback has been amazing everybody says how good it looks and how good it works I look forward to working with the team in the future.

Describe their project management style, including communication tools and timeliness.

Sanjay was the project manager he was absolutely amazing he always kept me in the loop and if I needed any help he would be there within a few minutes of me asking probably very stupid questions he always helped me no matter how trivial.

What did you find most impressive or unique about this company?

The company are absolutely amazing at what they do and what they have produced. Their selling point for us has been how they looked after they make their customers feel.

Are there any areas for improvement or something they could have done differently?

Throughout the entire process nothing came up at all I cannot think of anything negative to say about the company there are all brilliant.

BACKGROUND

Please describe your company and your position there.

I am a teacher and scientist and needed to reorganize my website and blog in order to disseminate scientific information related to health.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IIH Global, and what were your goals?

I hired the services so that the company could make a new template of my website on the WordPress platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

The service was totally online and I was very well attended by Ms. Aastha who promptly always answered my e-mails and made some calls to end some doubts as well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initially a new WordPress template was requested, after the content transferred we were working out other details more associated with the design, insertion of figures and other options such as forms. I am currently waiting for the training that was offered to me so that I can manage updates to the new site by myself.

I ended up including services two language website Portuguese English website and I also changed the original hosting of my website to iih global.

How many people from the vendor's team worked with you, and what were their positions?

I don't know exactly this information.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The service exceeded my expectations.

Describe their project management style, including communication tools and timeliness.

The communication tools was email and WhatsApp.

What did you find most impressive or unique about this company?

They quickly responded to my emails, and they were friendly. 

Are there any areas for improvement or something they could have done differently?

Minor bugs in the contact form and mobile-friendly that will be fixed.