IDE3

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of Izvan Okvira, an architectural firm. We do everything from interior design to electrical and renewable energy plans. We have seven employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDE3?

I wanted a computer program to formalize our design process and how we obtain building permits.

SOLUTION

What was the scope of their involvement?

After I presented the concept to them, the team started developing the software. They familiarized themselves with the architectural business in Croatia to understand the needs and processes.

They took our old data and collaborated with us to create a “mom” form, which listed every detail. The team worked to apply that data into specific forms and documents, creating the structure of taking data from the “mom” form and putting it into the necessary forms for a project. There are about 120 forms.

The web-based application will be integrated within our system, allowing us to write the general data and design a project. All the necessary documentation required, like a building permit and stages of the design process, will be automatically drafted on the forms.

What is the team composition?

We worked with three people on this project, including a project manager. I’m not sure how many people were behind the scenes on their end.

How did you come to work with IDE3?

When I decided to update the software and the entire IT structure of the company, they helped with that transition. In that engagement, they provided a full service to us and were a great supplier.

We wanted to work with them on this project.

How much have you invested with them?

We spent roughly €14,000 (approximately $17,000 USD).

What is the status of this engagement?

We worked together on this project from January 2018–October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software & application is roughly 80% finished. The project was put on hold due to COVID–19.

We began testing in 2019. On the first test, I was pleasantly surprised at how few glitches there were. Most of the changes that were needed were on our side, such as providing better data. The functionalities worked well. When it’s finished, we’ll market it to other architectural firms in Croatia.

How did IDE3 perform from a project management standpoint?

Their project manager was perfect for the job: calm, focused, problem-solving oriented, and logical. He had a great grasp of the complex structure of the business process, as well. We communicate through phone, email, meetings, and shared drives on their server.

What did you find most impressive about them?

They’re professional and have excellent customer service. They did everything I requested, and responded well to feedback. They also made suggestions and recommendations when they felt it was necessary.

I appreciate that they were tolerant and cooperative with us through inconsistencies and pauses during the process.

Are there any areas they could improve?

No, except maybe a cheaper price, which is a minor issue.

Do you have any advice for potential customers?

Be structured in your requirements for the project.

BACKGROUND

Introduce your business and what you do there.

I’m the school manager of Intellecta Language Centre. We’re a language school established in the Croatian market since 2012. We’ve built our business to become one of the market leaders. We have a modern approach to language teaching and teach an assortment of 12 languages to adults.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IDE3?

We needed a way to optimize all our processes. IDE3 provided custom software development services for us.

SOLUTION

What was the scope of their involvement?

IDE3 helped us build an internal application called Intellecta System Manager (ISM). This solution was developed in several stages depending on what we needed the most at that point. For example, the first module was a financial one designed for billing and issuing quotes. The objectives were to make those processes faster and more streamlined.

The second module was dedicated to lead management. We have a lot of people calling to inquire about courses as well as previous customers who want to enroll in another course. Essentially, we needed a module that’d keep us from losing their contact information or forgetting about them completely.

The module keeps track of their name, number, the language they’re learning, and the level they stopped at. We used the system to have all this information in one place so we could easily search and then convert those leads into clients.

They also built a contracting module to handle the contracts. We’re constantly upgrading ISM and have plans to add more modules such as marketing and HR.

What is the team composition?

I worked with a team of three individuals including a developer, designer, and project manager. There were probably more team members doing background work, but we dealt with these three directly.

How did you come to work with IDE3?

They’re very well-known here. Their team was recommended to us by one of our clients as a company that is reliable and hardworking.

What is the status of this engagement?

Our ongoing engagement started in September 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re always willing and ready to cooperate. During the development process, they welcomed the experience of all our colleagues who tested the application and worked with our users. IDE3 was really receptive to feedback and bug corrections.

How did IDE3 perform from a project management standpoint?

IDE3 is really well-organized and sticks to deadlines. We never had any major problems with the delivery of services we arranged. They implement a good workflow without any interruptions or mishaps.

What did you find most impressive about them?

The integration of all the modules was seamless. As they were added, we could easily search through all of them as well as receive comprehensive information on users. This application really reduced our working hours.

Are there any areas they could improve?

No, I can’t think of anything. We’re very pleased with their preparation and ideas as well as satisfied to have them as our partner.

Do you have any advice for potential customers?

Make sure to have regular communication. Just like with any type of work, the more input you give, the better results you’ll get. IDE3 is willing to cooperate. My recommendation is to give them clear goals, and they’re sure to come up with the best solutions for you.

BACKGROUND

Please describe your company and position.

I am the CEO of SAFEGE Croatia

Describe what your company does in a single sentence.

Engineering consultancy in environement, transport and urban development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IDE3 to accomplish?

• Develop a secure imtranet and internet office architecture
• Administrate our IT network

SOLUTION

How did you find IDE3?

Referral

Why did you select IDE3 over others?

• High ratings
• Good value for cost

How many teammates from IDE3 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IDE3 providfed a strategic consultancy how to set up our intranet and internet in accordance to our corporate rules and best IT practice, specifically taking into account our demands for high cybersecurity

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

IT strategy developend and pertinent infrastructure to suppport our intranet and internet needs set up.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive amd adaptive project management approach. Took sufficient time to define all our needs and well prepare together with us the scope of works.

What was your primary form of communication with IDE3?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their high-quality staff and determination to accomplish tasks were impressive.

Are there any areas for improvement or something IDE3 could have done differently?

In regard our project, we were very satisfied and cannot think of the areas of improvement. 

BACKGROUND

Please describe your company and position.

I am the Membership administrator of Matica hrvatska/Matrix Croatica

Describe what your company does in a single sentence.

Matica hrvatska is one of the oldest Croatian cultural institutions with the purpose of promoting national and cultural identity and whose primary activity is publishing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IDE3 to accomplish?

• Building a modern digital solution (CRM) for branches and members administration
• Futureproofing and simplifying tasks further down the line

SOLUTION

How did you find IDE3?

Referral

Why did you select IDE3 over others?

• High ratings
• Good value for cost
• Referred to me
• Valueable experience in similar cases

How many teammates from IDE3 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The whole project consisted several key stages:

1. Analysis and assesment of current state 
2. multiple in vivo and internet meetings
3. Initial project specification and use cases
4. Migrating current data from an obsolete database (Lotus Notes) and preparing that data for use in the future CRM solution
5. Demo version testing and debugging
6. Distribution version testing and putting into production

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• the solution is modern, scalable, upgradable and easy to comprehense and use
• workflow has been greatly accelerated 
  • multiple departments have seen a rise in productivity
  • labor intensive tasks have been streamlined
• information and data is now available in modern formats in mere seconds 
  • data has been stored in a modern database which eases future upgrades

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project manager Iva Đaković was always available to answer all of our questions and inputs. Every need and request was met with positive attitude and the team gave it their all to make our needs happen. Everything was delivered on time, and all deadlines were met according to the project and daily agreements. 

What was your primary form of communication with IDE3?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our needs were met fully, no matter of the difficulty and complexity of the issue in hand, and they were very patient, given our timetable. The company is still in contact with us, always keeping us updated about their other projects and add ons that would benefit our use case. 

Are there any areas for improvement or something IDE3 could have done differently?

We were very pleased with how the project was handled and at current time have no other suggestions.

BACKGROUND

Please describe your company and position.

I am the Training manager of Adria Libar

Describe what your company does in a single sentence.

Maritime Training centre Adria Libar recognized for education and quality work, considering that as a company with long-standing experience, we have set standards in the field of education and professional development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IDE3 to accomplish?

Digitalization of business

SOLUTION

How did you find IDE3?

Referral

Why did you select IDE3 over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from IDE3 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project created a digital solution and technology intended to improve digitization for the purpose of digital transformation of business and business processes. A new custom made software - CRM system was developed, which provides operational and financial control over the company's operations, and integrates all business processes in the company. The CRM system automates, facilitates and connects nine basic business processes of Adria Libar d.o.o., and enables data sharing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

digital transformation of business and business processes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Professional approach and simple communication. Delivery of all agreed phases within the agreed time.

On all of our needs, they replied immediately and on time.

What was your primary form of communication with IDE3?

In-Person Meeting

What did you find most impressive or unique about this company?

professional approach and simple communication. 

Are there any areas for improvement or something IDE3 could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Office Manager of Presenta Nova d.o.o.

Describe what your company does in a single sentence.

Production of optical displays and optical retail design. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IDE3 to accomplish?

Complete IT support

SOLUTION

How did you find IDE3?

• Referral
• Previous cooperation

Why did you select IDE3 over others?

• High ratings
• Referred to me

How many teammates from IDE3 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our company's need is complete IT support and IDE3 is delivering it professionally, quickly and efficiently. They are answering all our requests with the latest up to date solutions. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our company has implemented necessary hardware and software updates, as suggested for optimal business processes. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IDE3 responds to our requests quickly and offers the best solutions adapted to our current needs.

What was your primary form of communication with IDE3?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Highly professional and educated in the IT area, with top customer real time support, responding immediately.  

Are there any areas for improvement or something IDE3 could have done differently?

Nothing to add, we are very satisfied. 

BACKGROUND

Please describe your company and your position there.

Project equals development ltd. is consulting firm as a support for development and implementation of Eu projects. I'm office manager in PJR.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire IDE3?

Implementation and administration of Microsoft365

What were your goals for this project?

We wanted to always be in time with new Microsoft products.

SOLUTION

How did you select IDE3?

We found IDE3 when our firm just started to help us with their IT support, and then mutual cooperation started and is still on going. We're very happy to work with them and pleased with their services.

Describe the project in detail.

When we first started to use Microsoft Office tool we established connection directly with Microsoft. If we remember correctly, Microsoft insisted on paying their licences on the year basis. When we wanted to pay on monthly basis, our colleagues at IDE3 offered their assistance as a Microsoft partner which we accepted. That was over 3 years ago.

What was the team composition?

Team composition from the very first day is a head contact for our QA support and others as assistants.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Outcomes from the project that demonstrate progress and success are amazing support and quick response on every request we have.

How effective was the workflow between your team and theirs?

The workflow is extra effective; both sides are working well together.

What did you find most impressive about this company?

Knowledge, experience and quality.

Are there any areas for improvement?

There's always areas for improvement. That part we leave to IDE3 with our full confidence.