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IT solutions and custom software development

We help organize & transform business with IT services and Custom software development to create a stable digital working environment. Our client base includes over 200 companies worldwide, so far, we carried out more than 300 projects and resolved 45.000 requests.

IDE3 stands for:

  • (I) Managed IT services – implementation, IT support, security, cloud services
  • (D) Custom software development
  • (E) IT Education and consulting services
  • (3) our lucky number

Since 2008 we have established connections and became a trusted partner to all the leading technology brands (Microsoft, Google, Cisco, Fortinet, 3CX, Mikrotik, ESET, Adobe, Ubiquiti, HP, Lenovo, Dell).

HSM & IDE3 – Everything you need for digital growth and business success

At the end of 2024, the acquisition of IDE3 by HSM brought together two companies with long-standing experience and perfectly complementary expertise.
We have combined our knowledge, teams, and technologies to ensure even faster and more secure digital progress for you.

IT systems, integration and security, cloud services, custom business applications, various SaaS solutions, Salesforce CRM, Google Workspace, Microsoft 365, and Adobe distribution – all tailored to your goals.

Our team consists of IT professionals with years of experience whose knowledge covers a wide range of business users' needs. Fast and efficient response to client requests as well as exceptional sensitivity to their needs are their main advantages. We pay special attention to continuous improvement, considering it to be one of the key resources for business success

  • Min project size
    $5,000+
  • Hourly rate
    $50 - $99 / hr
  • Employees
    10 - 49
  • Locations
    Zagreb, Croatia
  • Year founded
    Founded 2008

1 Locations

  • Zagreb , Croatia

No have been added yet...

    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate $50 - $99 /hr
    Rating for cost 4.8 /5

    What Clients Have Said

    Clients consistently highlight IDE3's competitive pricing and good value for cost, often citing project investments ranging from €10,000 to €100,000. Their services are praised for quality and responsiveness, making them a reliable choice for various IT needs.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 29 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    IDE3 Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 4.9
    • Cost 4.8
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Areas for Improvement

      While most feedback is positive, some clients mentioned occasional staff turnover and the need for a consistent point of contact. Addressing these areas could further enhance client experience.

    • High Client Satisfaction

      Overall client satisfaction with IDE3's services is high, with many clients expressing their intent to continue long-term partnerships. This satisfaction is driven by IDE3's quality of work and customer-centric approach.

    • Educational Support

      IDE3 goes beyond providing services by educating clients on IT best practices and system usage. This support has empowered clients to better utilize their IT infrastructure and software.

    • Proactive Problem Solving

      Clients noted IDE3's proactive approach in identifying potential issues and providing timely solutions. Their ability to foresee challenges and address them ahead of time has been highly valued.

    • Dependable and Trustworthy

      Clients consistently described IDE3 as a dependable partner who delivers on promises. Their reliability and commitment to quality have fostered long-term relationships with numerous clients.

    • Client-Centric Approach

      IDE3's focus on client satisfaction is evident in their willingness to accommodate specific needs and provide personalized solutions. Their ability to understand and align with client goals has been a significant factor in their success.

    IDE3 Reviews

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    IT Managed Services & CRM App Dev for HVAC Company

    • CRM Consulting and SI Cloud Consulting & SI IT Managed Services
    • Confidential
    • Jan. 2011 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They take responsibility for their work and clients."

    Financial Associate, HVAC Company
    Anonymous
    • HVAC
    • Zagreb, Croatia
    • 11-50 Employees
    • Online Review 
    • Verified

    IDE3 provides IT managed services and CRM development for an HVAC company. The tasks include maintaining the client's IT system, website, and security and developing a CRM application.

    Custom CRM Dev & IT System Migration for Mgmt Systems Co

    • CRM Consulting and SI Custom Software Development IT Strategy Consulting
    • $10,000 to $49,999
    • Jan. - June 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "We want to emphasize their excellent customer-oriented communication throughout the project."

    CEO, VIK-HR d.o.o.
    Josipa Špacir
    • Software
    • Zagreb, Croatia
    • 11-50 Employees
    • Online Review 
    • Verified

    IDE3 provided IT consulting and custom software development for a management systems company. The team built a custom CRM web app system and migrated the client's IT systems.

    Google & Microsoft Azure Resource Mgmt for AI Solutions Co

    • Cloud Consulting & SI IT Managed Services IT Strategy Consulting
    • $10,000 to $49,999
    • Jan. 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "IDE3 definitely goes the extra mile to make sure we get what we pay for."

    CEO, AI Technologies
    Antun Kraljevic
    • IT Services
    • Zagreb, Croatia
    • 1-10 Employees
    • Online Review 
    • Verified

    IDE3 manages Google and Microsoft Azure resources for an AI solutions company. The team is also responsible for providing advice, optimizing the client's costs, and providing web hosting services.

    IT System Consolidation & Support for Engineering Firm

    • IT Managed Services IT Strategy Consulting
    • $10,000 to $49,999
    • Apr. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They have an exceptional ability to address all our complex needs seamlessly."

    CEO, Innoveva
    Goran Seketa
    • Engineering
    • Zagreb, Croatia
    • 11-50 Employees
    • Online Review 
    • Verified

    IDE3 has consolidated an engineering firm's IT system and provides IT support. They've reconfigured firewalls and added virtual local area networks, increasing network security and improving functionality.

    IT Strategy Consulting for Hotel Chain

    • Cloud Consulting & SI IT Strategy Consulting Procurement Support
    • Confidential
    • May - July 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their willingness to understand our business processes and align their services accordingly made us feel valued."

    Marketing Associate, Jadran hoteli Rijeka d.o.o.
    Dora Lanča
    • Hospitality & leisure
    • Rijeka, Croatia
    • 51-200 Employees
    • Online Review 
    • Verified

    IDE3 was hired by a hotel chain to migrate their users to Microsoft 365 and set up a Cloud environment. This involved setting up their accounts and creating and adjusting their mail user accounts and groups.

    Digitalization Strategy & IT Support for Comms Consulting Co

    • Application Management & Support Cloud Consulting & SI Custom Software Development Cybersecurity IT Managed Services IT Strategy Consulting
    • $10,000 to $49,999
    • Apr. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their team of experts was available and flexible, always ready to answer our questions and resolve any concerns."

    Office Manager, Hauska i partner d.o.o.
    Andrijana Crnjac
    • Consulting
    • Zagreb, Croatia
    • 1-10 Employees
    • Online Review 
    • Verified

    A communications consulting firm has hired IDE3 to create and implement a business digitalization strategy to improve efficiency and customer experience. The team also provides IT support and maintenance.

    Ongoing IT Support for Engineering Company

    • $10,000 to $49,999
    • Jan. 2010 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Whenever we have an issue, they’re very quick to respond."

    Design Engineer, Metrika d.o.o.
    Krešimir Tišljar
    • Engineering
    • Croatia
    • Phone Interview 
    • Verified

    IDE3 serves as a longtime outsourced IT support partner for an engineering company. The team’s tasks range from hardware and software purchasing and maintenance to server and data migration.

    Custom Software Dev for Restaurant & Events Company

    • $50,000 to $199,999
    • Dec. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "IDE3 always delivers on time and is quick to implement any changes we request."

    CEO, Konoba Berekin
    Marko Nekić
    • Food & Beverages
    • Croatia
    • Phone Interview 
    • Verified

    IDE3 provides custom software development services for a restaurant. They’ve helped the client build a program that allows them to track customer reservations, store customer data, and grow their business.

    Mobile App Dev for Deck Crew Recruiting Company

    • BI & Big Data Consulting & SI Mobile App Development
    • $10,000 to $49,999
    • Jan. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    “They’ve developed an excellent product, and we’re absolutely satisfied.”

    Owner & General Manager, EMPLOYMENT POWER
    Sinisa Golac
    • Human Resources
    • Croatia
    • 11-50 Employees
    • Phone Interview 
    • Verified

    IDE3 has developed an application from scratch for a recruitment company. They also provide monthly maintenance and continue to work on upgrades, currently building the fourth iteration of the app.

    IT Systems Transition & Management for Car Wash Company

    • IT Managed Services
    • $10,000 to $49,999
    • Feb. 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They’re the fastest in our market and offer new solutions.”

    Technical Director, KROMA Wash Systems
    Nikola Brkljačić
    • Other Industry
    • Croatia
    • 1-10 Employees
    • Phone Interview 
    • Verified

    IDE3 is helping a car wash company transition and manage their IT systems. They’ve provided a complete hardware and software solution, including computer equipment and network setup. They also offer support.

    Locations (1)

    16 - 20

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