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IT solutions and custom software development

We help organize & transform business with IT services and Custom software development to create a stable digital working environment. Our client base includes over 200 companies worldwide, so far, we carried out more than 300 projects and resolved 45.000 requests.

IDE3 stands for:

  • (I) Managed IT services – implementation, IT support, security, cloud services
  • (D) Custom software development
  • (E) IT Education and consulting services
  • (3) our lucky number

Since 2008 we have established connections and became a trusted partner to all the leading technology brands (Microsoft, Google, Cisco, Fortinet, 3CX, Mikrotik, ESET, Adobe, Ubiquiti, HP, Lenovo, Dell).

HSM & IDE3 – Everything you need for digital growth and business success

At the end of 2024, the acquisition of IDE3 by HSM brought together two companies with long-standing experience and perfectly complementary expertise.
We have combined our knowledge, teams, and technologies to ensure even faster and more secure digital progress for you.

IT systems, integration and security, cloud services, custom business applications, various SaaS solutions, Salesforce CRM, Google Workspace, Microsoft 365, and Adobe distribution – all tailored to your goals.

Our team consists of IT professionals with years of experience whose knowledge covers a wide range of business users' needs. Fast and efficient response to client requests as well as exceptional sensitivity to their needs are their main advantages. We pay special attention to continuous improvement, considering it to be one of the key resources for business success

  • Min project size
    $5,000+
  • Hourly rate
    $50 - $99 / hr
  • Employees
    10 - 49
  • Locations
    Zagreb, Croatia
  • Year founded
    Founded 2008

1 Locations

  • Zagreb , Croatia

No have been added yet...

    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate $50 - $99 /hr
    Rating for cost 4.8 /5

    What Clients Have Said

    Clients consistently highlight IDE3's competitive pricing and good value for cost, often citing project investments ranging from €10,000 to €100,000. Their services are praised for quality and responsiveness, making them a reliable choice for various IT needs.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 29 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    IDE3 Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 4.9
    • Cost 4.8
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Client-Centric Approach

      IDE3's focus on client satisfaction is evident in their willingness to accommodate specific needs and provide personalized solutions. Their ability to understand and align with client goals has been a significant factor in their success.

    • High-Quality IT Support and Maintenance

      Clients consistently highlighted IDE3's reliable and responsive IT support, which includes hardware and software maintenance, network management, and problem resolution. Their proactive approach ensures minimal disruptions and optimized operations.

    • High Client Satisfaction

      Overall client satisfaction with IDE3's services is high, with many clients expressing their intent to continue long-term partnerships. This satisfaction is driven by IDE3's quality of work and customer-centric approach.

    • Areas for Improvement

      While most feedback is positive, some clients mentioned occasional staff turnover and the need for a consistent point of contact. Addressing these areas could further enhance client experience.

    • Seamless Integration

      IDE3's ability to seamlessly integrate their solutions into existing client systems has been a key strength. This integration capability ensures smooth transitions and minimal disruptions.

    • Responsive and Professional Team

      Clients appreciated IDE3's responsiveness and professionalism. Their team is described as approachable, knowledgeable, and quick to address any issues, fostering a positive and collaborative working relationship.

    IDE3 Reviews

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    Custom Software Development for Nonprofit Association

    • Custom Software Development
    • $10,000 to $49,999
    • Jan. 2021 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    “They understand what we need and deliver it.”

    Executive Manager, European Financial Planning Association
    Natalia Cartesegna
    • Financial services
    • Milan, Italy
    • 11-50 Employees
    • Phone Interview 
    • Verified

    IDE3 built and now maintains a registry management system for a nonprofit association. The product standardizes data quality and shows analytics. They've also developed an iframe that serves as a search tool.

    IT Managed Services for Tourism Consulting Company

    • IT Managed Services Other IT Consulting and SI
    • $10,000 to $49,999
    • Aug. 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "When we write or call for a problem, they act within a couple of hours."

    Owner & Partner, HD Consulting
    Zoran Kasum
    • Consulting
    • Croatia
    • 1-10 Employees
    • Phone Interview 
    • Verified

    IDE3 provides IT services and consultancy for a tourism consulting company. They’ve worked on the office’s IT infrastructure, and they currently provide guidance and support for the client.

    Custom Software Development for Journalism NGO

    • Custom Software Development Web Development
    • $50,000 to $199,999
    • Oct. 2015 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    4.5

    "We're going to utilize this opportunity to continue digitizing and applying new solutions to make our work easier."

    General Secretary, Croatian Journalists' Association
    Ema Tarabochia
    • Media
    • Zagreb, Croatia
    • 1-10 Employees
    • Phone Interview 
    • Verified

    IDE3 developed and modernized a digital platform database for an NGO. The new database allows all 2,000 of the NGO's members to access their profiles and relevant information on the back- and frontend. 

    Call Center Services & CRM Dev for Home Appliance Company

    • Call Center Services Custom Software Development Web Development
    • $10,000 to $49,999
    • Nov. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.0
    Willing to Refer
    5.0

    "They're very friendly and have provided a lot of quality advice to improve our company."

    B2B and CRM Specialist, Home Appliance Company
    Anonymous
    • Consumer Products
    • Zagreb, Croatia
    • 501-1,000 Employees
    • Phone Interview 
    • Verified

    IDE3 initially only provided a home appliance company with call center services. Later, the scope of work expanded to include CRM design and development based on documentation the client provided. 

    IT Services & Network Maintenance for Trading Company

    • Business Consulting IT Managed Services IT Strategy Consulting
    • $10,000 to $49,999
    • Jan. 2013 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "They're a polite team, and we enjoy working with them."

    Managing Director, Micom Elektronika d.o.o.
    Željko Markulin
    • Other Industry
    • Zagreb, Croatia
    • 11-50 Employees
    • Phone Interview 
    • Verified

    A trading company hired IDE3 to provide IT services and network maintenance. They maintain the client's networks, computer systems, and new technology solutions.

    IT Managed Services for Legal Consulting Services Company

    • IT Managed Services
    • $10,000 to $49,999
    • May 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They fulfill their promises and don’t exaggerate what they can do."

    Owner & Partner, Legal Consulting Services Company
    Maria Vlaho
    • Consulting
    • Zagreb, Croatia
    • 1-10 Employees
    • Phone Interview 
    • Verified

    A legal consulting services company hired IDE3 to provide IT managed services. Their efforts include setting up digital archives and giving ad hoc consulting for problems that arise along the way.

    IT Consulting & Custom Software Dev for Utility Company

    • Custom Software Development IT Strategy Consulting Other IT Consulting and SI
    • $50,000 to $199,999
    • Feb. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They're an efficient team that knows what needs to be done to make our system work."

    Managing Director & Co-Owner, TRITEH d.o.o.
    Dujo Malbasa
    • Utilities
    • Zagreb, Croatia
    • 1-10 Employees
    • Phone Interview 
    • Verified

    A utility company has tapped IDE3 to build an infrastructure for their digital processes and deploy the system across their computers. The team has made a system that accommodates collaborative documentation.

    Custom Software Development for Restaurant Company

    • Custom Software Development
    • $10,000 to $49,999
    • Jan. 2018 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their approach and speed in finding solutions to all our problems are the most impressive part of the partnership."

    Operations Manager, Lobby Food Mood
    Hrvoje Gašparović
    • Restaurants
    • Zagreb, Croatia
    • 11-50 Employees
    • Online Review 
    • Verified

    A restaurant business has engaged with IDE3 for custom software development. The team has provided a platform that enables the internal team to manage and maintain business operations without interruptions. 

    IT Services for Molds & Tools Production Company

    • IT Managed Services
    • $10,000 to $49,999
    • July 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They independently provide value and ensure cost-effective strategies."

    Finance & HR Manager, Conventus d.o.o.
    Andrea Grubisic
    • Automotive
    • Zagreb, Croatia
    • 11-50 Employees
    • Online Review 
    • Verified

    IDE3 provides IT services for a molds and tools production company. The team manages the overall maintenance and improvement of the client's IT section. They set up IT infrastructures, domains, and more.

    IT Consulting & CRM Implementation for Manufacturing Company

    • Other IT Consulting and SI
    • $10,000 to $49,999
    • June 2016 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I don’t think there's anything they can improve on – every team member I’ve met has been great at their job."

    Manager, Manufacturing Company
    Anonymous
    • Manufacturing
    • Croatia
    • 51-200 Employees
    • Phone Interview 
    • Verified

    A manufacturing company hired IDE3 to provide IT consulting and CRM implementation. They assist with suggestions, guidance, and other efforts like hardware and cloud system setups, among other services.

    Locations (1)

    16 - 20

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